Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zomato vs Uber Eats

Zomato 4.7★ · Free to download 55
Winner Uber Eats
Uber Eats 4.8★ · Free to download 75

Choose Uber Eats for a more reliable and user-friendly experience.

Full reviews: Zomato · Uber Eats

While both Zomato and Uber Eats offer food delivery services, Uber Eats generally provides better reliability, customer support, and ease of use. Zomato struggles with customer service and order accuracy, leading to mixed experiences among users.

Head to head

features edge: Uber EatsR5R17R80R86
Zomato Zomato offers a wide range of payment options and good deals, but has issues with order accuracy and delivery times.
Uber Eats Uber Eats has a straightforward ordering process and often provides discounts, but some users report issues with delivery accuracy.
ease of use edge: Uber EatsR20R55R65R72
Zomato Zomato is user-friendly but has glitches and issues with address accuracy.
Uber Eats Uber Eats is praised for its easy navigation and ordering process, although some users mention checkout glitches.
reliability edge: Uber EatsR1R7R61R88
Zomato Zomato has frequent complaints about order cancellations and poor customer support.
Uber Eats Uber Eats has its share of delivery issues but generally provides better communication and support.
price/value tieR21R28R75R102
Zomato Zomato users complain about fluctuating prices and high delivery fees.
Uber Eats Uber Eats is often seen as expensive, but users appreciate the deals available.
support edge: Uber EatsR19R46R88R112
Zomato Zomato has received numerous complaints about unhelpful customer support.
Uber Eats Uber Eats also struggles with customer support, but users report slightly more responsive service.
Pick Zomato if

you are an international traveler looking for diverse payment options and restaurant choices.

Pick Uber Eats if

you prioritize reliability and a smoother ordering experience.

Evidence note: Uber Eats has a larger user base and generally better reviews, while Zomato's reviews are mixed, especially regarding customer support and order issues.

Frequently asked

Which app has better customer support?
Uber Eats generally has better customer support, although both apps receive complaints. Users report Zomato's support as unresponsive and frustrating, while Uber Eats has some responsive agents despite issues.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
  2. [R17] Zomato 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
  3. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
  4. [R86] Uber Eats 5/5 · US Love it: Has more deals and promos
  5. [R20] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
  6. [R55] Zomato 5/5 · US App usability: Very easy to use app
  7. [R65] Uber Eats 5/5 · US Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
  8. [R72] Uber Eats 3/5 · GB Checkout glitch: I always have to check out three times before it will accept my order
  9. [R1] Zomato 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
  10. [R7] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
  11. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  12. [R88] Uber Eats 1/5 · US Awful customer support: This app has virtually 0 customer support. They discontinued the support call line so they could replace it with useless agents that don’t actually bother to read your message. I’ve been run around in circles on an extremely easy to resolve issue and have even received the same copy paste message TWICE in a row. It’s actually laughable.
  13. [R21] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
  14. [R28] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
  15. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
  16. [R102] Uber Eats 1/5 · US Too expensive: Fees are way too high even with uber one
  17. [R19] Zomato 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
  18. [R46] Zomato 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.
  19. [R112] Uber Eats 1/5 · US Unhelpful: Uber Eats customer service is absolutely unhelpful and understanding and not there for customers
  20. [R97] Uber Eats 1/5 · US Horrible Customer Support: Jaylord on Customer Support was extremely unhelpful and led me to waiting over an hour for a order that was never going to arrive because Uber Eats cannot confirm what delivery places are not able to send their own delivery drivers. Unfortunately because of Jaylord and his customer service I will be uninstall and removing my membership, a waste of time when it’s just bet

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store