Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

New Horizons CU Mobile Banking vs Travis CU Mobile

New Horizons CU Mobile Banking 4.7★ · Free to download · ⚠ stale 45
Winner Travis CU Mobile
Travis CU Mobile 4.8★ · Free to download 70

Travis CU Mobile is the better choice due to its broader feature set, better reliability, and generally more positive user experience, despite some recent update issues.

Full reviews: New Horizons CU Mobile Banking · Travis CU Mobile

Travis CU Mobile offers a more robust mobile banking experience with features like Face ID and generally stable performance, though recent updates have caused some frustration. New Horizons CU Mobile Banking struggles with outdated features, frequent login errors, and inconsistent mobile deposit functionality, particularly for iPhone users.

Head to head

Features edge: Travis CU MobileR1R2R6R7
New Horizons CU Mobile Banking New Horizons CU Mobile Banking is criticized for lacking essential modern banking features such as mobile deposit for all users (especially iPhones), Face ID (though some recent reviews indicate it might have been added or is inconsistent), the ability to lock/unlock cards, and text alerts R1R2R6R7. Users also wish for better display of current and available balances and pending charges R16.
Travis CU Mobile Travis CU Mobile generally offers a good range of features, including mobile deposit, but users report issues with its functionality, especially after recent updates . There are requests for features like direct deposit forms, Zelle integration, and the ability to make loan payments with debit cards or electronic transfers R49R98. Some users also dislike the new AI categorization of transactions and the removal of the bill pay memo section .
Ease of Use edge: Travis CU MobileR1R12R13R14
New Horizons CU Mobile Banking Users find New Horizons CU Mobile Banking difficult to use due to frequent login issues, error codes, and general unreliability R12R13R33. Some also mention an outdated interface and difficulty with specific functions like editing payment series R1R14.
Travis CU Mobile Travis CU Mobile is generally described as easy to use and navigate by many long-term members . However, recent updates have introduced issues, with some users finding the app jumbled, oversized, and less user-friendly . Login issues and password resets are also reported .
Reliability edge: Travis CU MobileR12R13R21R24
New Horizons CU Mobile Banking New Horizons CU Mobile Banking suffers from significant reliability issues, including frequent login errors (Error 500), mobile deposit not working (especially for iPhones), and the app only working 'half the time' R12R13R21R24.
Travis CU Mobile While many users praise Travis CU Mobile's reliability and stability , recent updates have introduced glitches, freezing, and issues with mobile deposit . Some users report slow transaction processing and pending deposits taking longer than expected .
Price/Value edge: New Horizons CU Mobile BankingR25R29R33R57
New Horizons CU Mobile Banking Both apps are free to download. New Horizons CU Mobile Banking's value is diminished by its lack of functionality and reliability, leading users to consider switching banks R25R29R33.
Travis CU Mobile Travis CU Mobile is free to download. Its value is generally high for long-term members who appreciate the overall service R57. However, some users are frustrated by a $10 fee for credit card payments from external banks, which they consider outdated and unfair R68R98.
Support edge: Travis CU MobileR4R5R7R8
New Horizons CU Mobile Banking Customer service for New Horizons CU Mobile Banking receives mixed reviews. Some users praise the support and staff as fantastic, polite, knowledgeable, and friendly R5R8. However, others describe customer service as clueless, unhelpful, and unable to resolve issues like changing contact information or ordering new cards R4R7.
Travis CU Mobile Travis CU Mobile users generally report excellent customer service, with staff being understanding, quick to find solutions, and providing a warm welcome R57. Some users mention difficulty contacting customer service through the app or long wait times for password resets .
Pick New Horizons CU Mobile Banking if

You prioritize a credit union with a strong history of personal service and support, and you are willing to overlook significant app limitations and reliability issues R5R8.

Pick Travis CU Mobile if

You need a more feature-rich and generally reliable mobile banking app, even with some recent frustrations from updates, and value strong customer service .

Evidence note: New Horizons CU Mobile Banking has a smaller number of reviews, and a significant portion of recent reviews are negative, focusing on critical app failures. Travis CU Mobile has a much larger review base, with a mix of positive and negative feedback, particularly concerning recent updates.

Frequently asked

Does New Horizons CU Mobile Banking support mobile deposits?
Mobile deposit functionality in New Horizons CU Mobile Banking is highly inconsistent and problematic, especially for iPhone users, with many reporting it does not work at all R1R16R21R23.
Are there any fees for using Travis CU Mobile?
While the app is free to download, Travis CU Mobile charges a $10 fee for making credit card payments from an external primary bank, which frustrates some users R68R98.
Does Travis CU Mobile have Face ID?
Yes, Travis CU Mobile has improved its login options, including Face ID, which was a reported issue in previous versions R49.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] New Horizons CU Mobile Banking 1/5 · US Outdated: Their whole system between app and cards is outdated. The app doesn’t have mobile deposit and the cards don’t have tap. Their ATM’s at the branches are down most of the time and they are so old you can barely read the screen.
  2. [R2] New Horizons CU Mobile Banking 5/5 · US New Horizon: Love the app just need Face ID I thought at one time the app had Face ID i can’t get it back and able to lock and unlock your card
  3. [R6] New Horizons CU Mobile Banking 3/5 · US Text Alerts: Would be great to be able to get text alerts like I do from other financial institutions regarding withdrawals, debits, etc.
  4. [R7] New Horizons CU Mobile Banking 1/5 · US No card shut off on app customer service does not know their business: !!!! When you have to have anew card and number they can not order it it took about 4 hr of emailing back and forth and am not convinced it is ordered
  5. [R12] New Horizons CU Mobile Banking 3/5 · US Why: Love the bank, but hate this app... It only works half the time...
  6. [R13] New Horizons CU Mobile Banking 2/5 · US Login issues: Getting a 500 error code and cannot login in using my mobile app. Login has been an issue lately.
  7. [R14] New Horizons CU Mobile Banking 4/5 · US Bill Pay Maintenance: Love the online app. Paying bills, transferring funds and keeping up with you account in general is a breeze, but the main drawback is you cannot edit payment series online using your phone or tablet. Otherwise it’s great.
  8. [R21] New Horizons CU Mobile Banking 1/5 · US Mobile deposit not working: Since upgrading my phone to an iPhone X, I have lost the ability to make mobile deposits. The app needs an upgrade to support new technology.
  9. [R24] New Horizons CU Mobile Banking 5/5 · US Mobile Deposit Not Working: I rarely leave negative reviews but making an exception here. Mobile deposit is one of 2 features I use routinely on the app. It has been broken for iPhones over 3 months. Only answer you can get when you call is ‘they are aware and are working on it. No date available as to when it will work‘. After 3 months it is time to find another vendor.
  10. [R25] New Horizons CU Mobile Banking 1/5 · US Complete Garbage: It’s pathetic that a company can’t simply have there mobile app working at least half way! This is the reason we’ve switched to Pen Air. New Horizons is getting so out of date and behind in the times it’s pathetic! The only use I get from this app is the account balances and that’s it. The mobile deposit doesn’t work at all. Garbage app
  11. [R29] New Horizons CU Mobile Banking 1/5 · US Smh: Now that the app don’t work now everything about new horizons trash, time to switch up finally. I can’t get small loans from these people when they see I got the money and now the app don’t work, no reason to stay
  12. [R33] New Horizons CU Mobile Banking 1/5 · US Nope: No excuse for a simple app not to work efficiently and smoothly in this day and age. Your app is trash, your site is trash -- both hardly ever work. I'm probably going to switch banks because of this; I've given y'all YEARS to get it together. You should be ashamed.
  13. [R57] Travis CU Mobile 5/5 · US Banking with Travis Credit Union: To whom it may concern, I been with Travis Credit Union for over 15 years. This bank is hands down is the BEST in customer satisfaction. They always provide a warm sincere welcome every time I walk into the bank at the Vallejo branch with a smile. Even on the phone, the customer service is excellent. It’s a great feeling to be part of a bank which has employees w
  14. [R4] New Horizons CU Mobile Banking 1/5 · US Pitiful: Don’t waste your time banking here. There was a time when this was a good place to work with. Now customer service and personal relationships are a thing of the past. Tellers are clueless and the customer help line is worse than that. My email and phone number recently changed, impossible to get anyone who knows how to solve the issue. After trips to my local CU and multiple calls to the
  15. [R5] New Horizons CU Mobile Banking 5/5 · US Thanks for your service: I love all the support from NHCU
  16. [R8] New Horizons CU Mobile Banking 5/5 · US Phil: Been a customer all my adult life. Service and security has been fantastic!!!
  17. [R16] New Horizons CU Mobile Banking 2/5 · US Pending charges/mobile deposits: I would like to be able to see my pending charges on the transaction history. being able to make mobile deposits would be great as well.
  18. [R23] New Horizons CU Mobile Banking 1/5 · US Not updated enough: The app needs to be updated where everyone can use the mobile deposit not just android users.
  19. [R68] Travis CU Mobile 1/5 · US Charges to post credit card payments: I have credit cards with Discover, USAA, Chase, Umpqua, and TCU. Travis credit union is the only bank that charges me a fee ($10) to make a payment on my credit card every month from my external primary bank with Umpqua. Every other credit card company let’s me post payment from my Umpqua account without fees or issue. The only reason I haven’t closed my TCU i
  20. [R98] Travis CU Mobile 1/5 · US Frustrating: It makes it so difficult just to pay your loan. And if you call to pay they charge you $10 more. Have to write a whole check and upload it just to make a payment, would be easier to just let you pay by card or by entering your checking account info.
  21. [R49] Travis CU Mobile 3/5 · US App redesign is OK - Missing Zelle: Had login issues saving passwords or using Face ID with previous version, improved with update. Zelle does not work. It’s not even visible from within the app, even though the website says it should be there. Using zelle app routes you back to the TCU app with no resolution. Almost there!

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store