New Horizons CU Mobile Banking

What reviewers actually said

Built only from these 40 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Thanks for your service: I love all the support from NHCU
2. [R4] 5/5 · US Phil: Been a customer all my adult life. Service and security has been fantastic!!!
3. [R12] 5/5 · US New Horizon: I’ve been a member of Scott Credit Union-New Horizon Credit Union for approximately 50 years. Staff has always been polite, knowledgeable and friendly. I have not received this consideration from any other company. Norma Eubanks
4. [R34] 4/5 · US Great Tellers Poor Management: The Tellers are great ladies. Go above and beyond to try and satisfy customers. Management however doesn't know the banks own policies. Agrees to things that policies contradicts especially in Tillmans Corner, AL branch.
5. [R6] 4/5 · US Bill Pay Maintenance: Love the online app. Paying bills, transferring funds and keeping up with you account in general is a breeze, but the main drawback is you cannot edit payment series online using your phone or tablet. Otherwise it’s great.
6. [R37] 5/5 · US Works great: Allows me to login and check stuff. Cool app.
7. [R40] 5/5 · US Great banking app: Works flawlessly. Great and easy app for a great bank.
8. [R3] 1/5 · US Outdated: Their whole system between app and cards is outdated. The app doesn’t have mobile deposit and the cards don’t have tap. Their ATM’s at the branches are down most of the time and they are so old you can barely read the screen.
9. [R19] 1/5 · US Mobile deposit not working: Since upgrading my phone to an iPhone X, I have lost the ability to make mobile deposits. The app needs an upgrade to support new technology.
10. [R21] 1/5 · US Complete Garbage: It’s pathetic that a company can’t simply have there mobile app working at least half way! This is the reason we’ve switched to Pen Air. New Horizons is getting so out of date and behind in the times it’s pathetic! The only use I get from this app is the account balances and that’s it. The mobile deposit doesn’t work at all. Garbage app
11. [R25] 5/5 · US Mobile Deposit Not Working: I rarely leave negative reviews but making an exception here. Mobile deposit is one of 2 features I use routinely on the app. It has been broken for iPhones over 3 months. Only answer you can get when you call is ‘they are aware and are working on it. No date available as to when it will work‘. After 3 months it is time to find another vendor.
12. [R15] 2/5 · US Login issues: Getting a 500 error code and cannot login in using my mobile app. Login has been an issue lately.
13. [R27] 1/5 · US Nope: No excuse for a simple app not to work efficiently and smoothly in this day and age. Your app is trash, your site is trash -- both hardly ever work. I'm probably going to switch banks because of this; I've given y'all YEARS to get it together. You should be ashamed.
14. [R31] 2/5 · US ERROR!!: I use to love this app it was very helpful with keeping tabs on my finances but this error has been showing for a month now please fix!! I need this app
15. [R33] 5/5 · US Error code 500: Everytime I try to login I get an "error 500 please try again later" message.
16. [R1] 5/5 · US New Horizon: Love the app just need Face ID I thought at one time the app had Face ID i can’t get it back and able to lock and unlock your card
17. [R9] 1/5 · US No card shut off on app customer service does not know their business: !!!! When you have to have anew card and number they can not order it it took about 4 hr of emailing back and forth and am not convinced it is ordered
18. [R10] 3/5 · US Text Alerts: Would be great to be able to get text alerts like I do from other financial institutions regarding withdrawals, debits, etc.
19. [R18] 1/5 · US NEEDS MAJOR UPDATES!!: No face recognition on iPhone X still has old school settings. Please update
20. [R11] 1/5 · US Piss Poor Performance: I’m so glad this isn’t my only option for a credit union everything is outdated and I am pretty sure they engage in discrimination in the community they promised to help. Oh and your not a solution for the real world, your the problem.
21. [R22] 1/5 · US Does Not Have Face Recognition: Still uses thumb print technology, which the home button doesn’t exist on the newer model iPhones (XR is what I have). Also, having issue with mobile deposit.
22. [R8] 1/5 · US Pitiful: Don’t waste your time banking here. There was a time when this was a good place to work with. Now customer service and personal relationships are a thing of the past. Tellers are clueless and the customer help line is worse than that. My email and phone number recently changed, impossible to get anyone who knows how to solve the issue. After trips to my local CU and multiple calls to the
23. [R16] 2/5 · US Pending charges/mobile deposits: I would like to be able to see my pending charges on the transaction history. being able to make mobile deposits would be great as well.
24. [R36] 3/5 · US Needs improvement: It's convenient, but it should at least show the current balance an the available balance. Also, it would be helpful if it would show the balance after each transaction.
25. [R20] 1/5 · US Not updated enough: The app needs to be updated where everyone can use the mobile deposit not just android users.
26. [R32] 1/5 · US Error: This app has not worked for the last week. Every time I try to log in it gives me an error message. Please fix this!!
27. [R14] 3/5 · US Locking and unlocking: I kinda wish I can unlock my account myself considering I get off at 5:30 and they close at like 5