Capital One Mobile vs Chase Mobile®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] Capital One Mobile 3/5 · US Kept denying payments: Tried paying for optional cruise tours and paymentskept getting denied.
2. [R12] Capital One Mobile 3/5 · US Bugs: For some reason when I pay certain things my money doesn’t come off my card.
3. [R59] Capital One Mobile 1/5 · US “We hit a snag”: I can’t imagine a worse app. Whenever I need this I get hit with an error on the splash page saying “we hit a snag” and with no way to access my app. I have tried updating, quitting and restarting… sometimes it just isn’t working. This is a real problem. I estimate the app works 10% of the time. I have been hit with late fees multiple times because of this. Buyer beware. I am
4. [R66] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
5. [R4] Capital One Mobile 1/5 · US Horrible, buggy app: Capital One is too big of a company and in way too many people’s business to have an app this buggy and unreliable.
6. [R22] Capital One Mobile 1/5 · US Always crashing: App always crashes after a bit, is slow to load or laggy. Please fix
7. [R45] Capital One Mobile 1/5 · US Always hitting a snag: This app is not easy to use and constantly makes you sign in online.
8. [R71] Chase Mobile® 5/5 · US My Best Bank: Always wanted a bank like this easy to navigate and get things done right away. Don’t has to be waiting for 5 Days for Checks deposited to clear. Love it !!!! Everything about it is great
9. [R7] Capital One Mobile 1/5 · US App has problems: I have updated multiple times and still get a message that cannot open
10. [R68] Chase Mobile® 5/5 · US Great Service: I’ve always had great service from Chase, the staff is always helpful and kind refreshing in today’s world. Thanks
11. [R1] Capital One Mobile 1/5 · US Interest: Your interest is too damn high!!!! That way, I don’t like Capital One
12. [R51] Capital One Mobile 1/5 · US Highest interest rates: This company has the highest interest rates. Check other competitors first!
13. [R82] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
14. [R85] Chase Mobile® 1/5 · US Interest: The interest on your credit card it too high and borderline predatory
15. [R37] Capital One Mobile 1/5 · US Credit Dept Fraud!: Now July 2026 months later Cap1 is still stealing my money and not giving me my money back. Every other month Auto pay & credit account keeps taking my money. And After 2hrs on the phone daily. They keep protecting cap1 and refusing to return my money. When reimburse money from a merchant on a credit charge. It says +$15. But in reality Capital one doesn’t discount you the $15
16. [R53] Capital One Mobile 1/5 · US Customer service: My credit card has been stolen and I can’t find a phone# to call to report it.
17. [R74] Chase Mobile® 5/5 · US Exceptional: I have been with chase for 10+ years and I absolutely love them and their customer service! I have banked with Bank of America , Wells Fargo , Woodforest National Bank & First National bank and they don’t top the service and how amazing chase is wouldn’t trade them for nothing !
18. [R116] Chase Mobile® 5/5 · US Great Banking App That Just Works: I’ve been using the Chase app for a while, and it’s been consistently reliable and easy to use. The interface is clean, it’s simple to manage my accounts, deposit checks, pay bills, and keep track of transactions. Everything I need is easy to find, and the app makes everyday banking quick and convenient. Highly recommended.