Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

SAFE Credit Union vs Travis CU Mobile

SAFE Credit Union 4.8★ · Free to download 65
Winner Travis CU Mobile
Travis CU Mobile 4.8★ · Free to download 70

Travis CU Mobile has a slight edge due to its generally more reliable performance and better customer service, despite both apps facing recent update issues.

Full reviews: SAFE Credit Union · Travis CU Mobile

Both SAFE Credit Union and Travis CU Mobile apps have high lifetime ratings but recent updates have introduced significant glitches and usability problems for many users. Travis CU Mobile appears to have slightly more consistent core banking functions and better customer support when issues arise, while SAFE Credit Union struggles more with app stability and critical features.

Head to head

Features tieR9R10R28R25
SAFE Credit Union Users appreciate features like easy ATM deposits and withdrawals, and the ability to view purchases within the app R9R10. However, recent updates have removed the ability to view pending transactions, made it harder to find transaction history, and caused issues with bill pay and card services R28R25. There's also a strong request for Zelle R21.
Travis CU Mobile The app offers convenient banking, including fund transfers and account information . However, users report issues with the bill pay memo section being removed, difficulties with loan payments (requesting debit card options instead of checks), and a lack of features like direct deposit forms, spending buckets, and transaction notes . Zelle integration is also a common complaint R69.
Ease of Use tieR14R26R27R25
SAFE Credit Union Some users find the app user-friendly and easy to use R14R26. However, recent updates have made navigation confusing, especially for multiple accounts, and some users struggle to find transaction details R27R25. The app also has issues with accessibility software and password management, disabling paste in password fields .
Travis CU Mobile Many users find the app easy to use and navigate . However, others describe it as not user-friendly, a 'maze' to find statements, and difficult to navigate after updates . Login issues, including not saving login information and problems with password resets, are also reported .
Reliability edge: Travis CU MobileR1R12R18R34
SAFE Credit Union The app is frequently described as glitchy, slow to load, laggy, and prone to crashing R1R12R18R34. Multiple users report the app being completely down or unusable for extended periods, sometimes for days R3R19. Mobile check deposit and bill pay features are also reported as unreliable R36R53.
Travis CU Mobile While some users report the app freezing, being slow, or not opening , a significant number find it reliable and working perfectly . However, mobile deposit is a consistent pain point, with issues like auto-capture not working and checks not being read correctly R76R84. Users also report failed or delayed transfers and transactions .
Price/Value edge: SAFE Credit UnionR2R5R8R11
SAFE Credit Union Users generally praise SAFE Credit Union as a great bank with good value, especially long-term members R2R5R8R11. There are no specific complaints about app-related fees.
Travis CU Mobile Users consistently praise Travis Credit Union as a great bank with excellent customer satisfaction and value, often being long-term members . However, one significant complaint is a $10 fee for making credit card payments from an external bank, which is not charged by other institutions .
Support edge: Travis CU MobileR11R29R35R40
SAFE Credit Union Many users commend SAFE Credit Union for great customer service and being helpful with issues R11R29R35R40. However, some report support being down during critical app outages or being unhelpful with login and account access problems R3.
Travis CU Mobile Travis CU receives consistent praise for excellent customer service, both in-branch and over the phone, and for being understanding and quick to find solutions . While some find it difficult to contact customer service via the app , the overall sentiment for support is positive.
Pick SAFE Credit Union if

You prioritize a credit union with a strong reputation for customer service and no reported fees for external credit card payments, and are willing to tolerate potential app instability or glitches R11R29.

Pick Travis CU Mobile if

You value a mobile banking app that, despite some feature gaps and recent update issues, generally offers more reliable core functions like transfers and has highly praised customer support for when problems arise .

Evidence note: Both apps have very high lifetime ratings, but a significant portion of recent reviews for both are negative, focusing on issues introduced by recent updates. This suggests a discrepancy between long-term satisfaction and current user experience. The free nature of both apps means there isn't a free-vs-paid asymmetry.

Frequently asked

Do these apps support Zelle?
Neither SAFE Credit Union nor Travis CU Mobile apps appear to fully support Zelle, with users explicitly requesting the feature for SAFE R21 and reporting that Zelle does not work or is not visible within the Travis CU app R69.
Are there issues with mobile check deposit?
Yes, both apps have reported issues with mobile check deposit; SAFE Credit Union users experience the feature not working or giving false 'already deposited' messages R36R53, while Travis CU Mobile users report the auto-capture feature failing and requiring multiple manual attempts R76R84.
Do recent updates cause problems for these apps?
Yes, recent updates for both apps have caused significant problems, including app instability, slow loading, crashes, login issues, and changes to features that users found inconvenient or broken R3R12R19R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] SAFE Credit Union 3/5 · US Good but disappointed: Hello, I’ve been using SCU for a month or so now and it’s pretty simple to use, I love that, I also love how I can pull up to an ATM myself and deposit or withdraw cash instead of waiting in line and having to talk to someone, makes time go by faster. Unfortunately, I’ve ran into some recent purchasing issues and I’m not really satisfied. I’m not really SURE if this is beca
  2. [R10] SAFE Credit Union 2/5 · US The Effectiveness of Knowing: Knowing that I don’t always have to get a paper receipt or acknowledgment of my purchases because everything is right in my Safe app grants me real peace of mind and power over my savings and checking!
  3. [R28] SAFE Credit Union 2/5 · US Please bring back pending transfers: I have been banking with SAFE for over 10 years. The app has always streamlined the banking process for me and made budgeting manageable. SAFE functions as my financial home base, money coming in is almost always transferred elsewhere. This was never an issue until the recent app update removed the ability to view pending transactions within the account and
  4. [R25] SAFE Credit Union 1/5 · US UPDATE 👎👎👎: WHY DID YOU UPDATE THE APP?! it was so convenient, in the past, to view all the transactions on my cards, I immediately opened the main page where I could quickly find everything. Right now, everything is in some kind of electronic statements and I can't find the same page in this app. Previously, I just enjoyed using this application because it was very convenient and everything I nee
  5. [R14] SAFE Credit Union 5/5 · US App: Great, reliable easy to use platform
  6. [R26] SAFE Credit Union 5/5 · US Best bank: Me encanta mi banco y su app es lo máximo fácil de usar, nunca se daña, tengo todo lo que necesito a mi alcance y es súper eficiente. Estoy muy contenta con mi banco.
  7. [R27] SAFE Credit Union 3/5 · US Decent app but needs to be updated: Great app for mobile banking. But with the recent banking system upgrade this app has problems. My wife and I own our own businesses. Have multiple accounts that we’re both on, business and personal, amongst kids accounts, they are all now listed by number and bank names when you open up account summary. Very confusing. Also frustrating. Although I am listed on
  8. [R1] SAFE Credit Union 1/5 · US Glitchy App: App is very user friendly and helpful. But it is also very glitchy, slow to load and laggy.
  9. [R12] SAFE Credit Union 3/5 · US Frustrating: I absolutely hate the new updated system. I have the hardest time trying to pull up my account because all it does is buffer the whole time. Prior to that I didn’t have any issue. They didn’t update this for The Best, but making it a headache.
  10. [R18] SAFE Credit Union 3/5 · US Nerve racking: This app will work for a short period of time, and then stop it gets to the point where it won’t even open up, particularly when using an Apple iPad
  11. [R34] SAFE Credit Union 1/5 · US App: It crashes everytime I click on it
  12. [R2] SAFE Credit Union 5/5 · US Great bank: Great bank
  13. [R5] SAFE Credit Union 5/5 · US I am so happy to be here: 17 years no issues I am very happy to have come here.
  14. [R8] SAFE Credit Union 4/5 · US Great place to bank.: I have been a safe member since 2000. Off and on, since. They continue to grow as well have I.
  15. [R11] SAFE Credit Union 5/5 · US Safe: I’ve been with SAFE credit union for over 20 years. They’ve always been very helpful whenever we’ve needed it. I’ve had multiple loans through them the process was always smooth I have checking and savings and whenever I have issues they’ve always been there to help me when I lost my wife and had to change some stuff on our account they were to support .
  16. [R29] SAFE Credit Union 5/5 · US great service: Had this bank for over 8 yrs been great every time we needed answers or help
  17. [R35] SAFE Credit Union 5/5 · US Client for life: Great customer service
  18. [R40] SAFE Credit Union 5/5 · US 007: Great in customer service.
  19. [R21] SAFE Credit Union 3/5 · US Need Zelle: Please get Zelle.
  20. [R69] Travis CU Mobile 3/5 · US App redesign is OK - Missing Zelle: Had login issues saving passwords or using Face ID with previous version, improved with update. Zelle does not work. It’s not even visible from within the app, even though the website says it should be there. Using zelle app routes you back to the TCU app with no resolution. Almost there!
  21. [R36] SAFE Credit Union 3/5 · US Good but the check deposit could be better: I like the convenience of this app. No complaints about it other than the fact that the check deposit feature sometimes doesn’t work. I deposit checks frequently, and maybe about 25% of the time the app will say it cannot deposit my check “because this check may have been deposited before” even when it’s a fresh check. There’s been other reasons it has g
  22. [R53] SAFE Credit Union 1/5 · US Check online deposit doesn’t work: Check online deposit doesn’t work
  23. [R76] Travis CU Mobile 2/5 · US Deposit feature broken: Every time I try to do a mobile deposit my screen goes black. My camera works perfectly fine. I have to kill the app after that and try again. Same thing. This isn’t the first time I tried to deposit through app.
  24. [R84] Travis CU Mobile 2/5 · US Redesign ruined the app: I’ve been using this app for years with no problems until the recent update. The new auto capture feature for the deposit never works properly. The old version had a manual capture that worked just fine every time but now I have to wait for the auto capture to fail multiple like it always does before it will allow me to do it manually. It makes the whole process take way l
  25. [R3] SAFE Credit Union 3/5 · US Was a great app: Since the most recent update today, the app and all cards don't work. Even my Dwight tried to go and make a purchase this evening and all our accounts and hers can't access any funds from all accounts. On the app none of our accounts are present anymore and support is down. This isn't a general maintenance like it says on the site. Much more serious.
  26. [R19] SAFE Credit Union 1/5 · US Unusable for 11 days and counting: The app has been completed down, as in cannot even open if, for 11 whole calendar days as of today. Completely unacceptable in 2026. Abysmal update production team.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store