Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GECU Mobile vs City Credit Union Mobile

GECU Mobile 4.8★ · Free to download 65
Winner GECU Mobile
City Credit Union Mobile 4.8★ · Free to download 55

GECU Mobile has a slight edge over City Credit Union Mobile due to its broader range of reported functionalities, despite both apps facing significant user complaints regarding recent updates and reliability.

Full reviews: GECU Mobile · City Credit Union Mobile

Both GECU Mobile and City Credit Union Mobile are free banking apps that have received mixed reviews, particularly after recent updates. While GECU Mobile is praised for its convenience and ease of use by some, others report issues with slowness, glitches, and confusing new interfaces. City Credit Union Mobile users also experience frequent crashes, login problems, and missing basic banking features like mobile deposit and running balances.

Head to head

Features edge: GECU MobileR2R5R8R9
GECU Mobile GECU Mobile users appreciate features like easy navigation and convenience R2R5R8R14. However, many users report issues with specific features, including Zelle not working R30, difficulty with bill pay R24, inability to connect external banks for auto payments , and problems making principal or escrow payments on loans . Notifications for purchases have also stopped working for some R9.
City Credit Union Mobile City Credit Union Mobile users frequently complain about missing or broken features. Mobile deposit is reported as no longer available or consistently failing R61R89. Zelle functionality is a common issue, with users unable to send money or experiencing glitches and charges for immediate transactions R63R73R81. Users also desire basic features like alerts and notifications, a daily running balance, and the ability to view pending transactions . Face ID is also reported as not working .
Ease of Use tieR3R5R8R14
GECU Mobile Many GECU Mobile users find the app easy to use and navigate R5R8R14. However, a significant number of recent reviews indicate that updates have made the app confusing, less appealing, and harder to use, especially for tasks like viewing accounts, making transfers, and setting up bill pay R3.
City Credit Union Mobile City Credit Union Mobile receives mixed feedback on ease of use. Some users find it easy to use and understand . However, others report difficulty finding information, such as the available balance versus current balance, which has led to overdraft fees R95R101. The app also requires re-entering passwords for transfers and after leaving the app .
Reliability tieR6R10R15R16
GECU Mobile GECU Mobile users frequently report issues with the app's reliability, including slowness, glitches, and crashing R6R10R15R16. Specific problems include errors when scheduling transfers R6, slow loading times R15, and the app not working at all after updates .
City Credit Union Mobile City Credit Union Mobile users report significant reliability issues. The app frequently crashes or won't open . Many users experience login problems, getting stuck in a continuous loop or receiving 'no internet' errors despite having a connection . Some report that the app stops working before completing tasks .
Price/Value tieR1R13R16R44
GECU Mobile Both apps are free to download. GECU Mobile users express frustration with high overdraft fees from the bank itself R1. The app's value is diminished for some due to persistent requests for reviews R13R16R44.
City Credit Union Mobile Both apps are free to download. City Credit Union Mobile users mention issues with Zelle charging for immediate transactions R63 and the app providing incorrect balance information leading to overdraft fees R95. Some users feel the app's lack of basic features makes it less valuable .
Support edge: GECU MobileR24R28R36R38
GECU Mobile Some GECU Mobile users praise the bank's customer service and support, even for those living outside the local area R36R38. However, the virtual assistant is noted as limited , and some users have to visit a branch for assistance with app features like bill pay R24 or to get a debit card R28.
City Credit Union Mobile City Credit Union Mobile users report mixed experiences with support. Some praise specific branch staff . However, customer service provided no solutions for app errors beyond updating , and representatives could not answer questions about the app because it's from a third party R95.
Pick GECU Mobile if

You are a GECU member who values generally positive customer service and a potentially more feature-rich app, despite recent update issues R36R38. You are willing to navigate potential slowness or occasional glitches R15R16.

Pick City Credit Union Mobile if

You are a City Credit Union member who prioritizes a simple interface that, when working, can be easy to use for basic tasks .

Evidence note: Both apps have a high lifetime rating, but recent reviews are heavily skewed negative, indicating significant issues with recent updates for both. The volume of reviews for GECU Mobile is substantially higher, providing a broader, though still mixed, perspective.

Frequently asked

Do these apps support Zelle?
GECU Mobile users report that Zelle often does not work within their app R30. City Credit Union Mobile users also experience frequent glitches with Zelle, including charges for immediate transactions and an inability to send money, despite the company announcing its availability R63R73R81.
Are there issues with mobile check deposit?
For City Credit Union Mobile, users report that mobile deposit is either no longer a feature or consistently fails R61R89. GECU Mobile reviews do not specifically mention issues with mobile check deposit, though one user wished for immediate deposit R84.
Do the apps show available balance?
City Credit Union Mobile users frequently complain that the app only shows the current balance, not the available balance, which has led to confusion and overdraft fees R95R101. GECU Mobile users also mention confusion with two balances being shown after an update R47.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] GECU Mobile 5/5 · US GECU app review: Love this app, thank you
  2. [R5] GECU Mobile 4/5 · US App: Easy to use
  3. [R8] GECU Mobile 5/5 · US Fácil de usar: Fácil de usar
  4. [R9] GECU Mobile 3/5 · US Notifications: Used to be so good! Every-time I made a purchase with my debit card I would get a notification instantly and an email too. But lately it hasn’t been notifying me and it worries me! I’ve tried everything! Everything is on and still nothing! How will I know if I get fraudulent charges? I don’t want to log in multiple times a day to check my funds. Please fix this!!!!!
  5. [R3] GECU Mobile 3/5 · US Confusing: The changes to the app make it visually less appealing and more confusing when it comes to viewing accounts. Since the changes, its easier to make mistakes when making transfers
  6. [R14] GECU Mobile 5/5 · US App: Easy to maneuver
  7. [R6] GECU Mobile 3/5 · US Error: Every time, when I schedule a transfer from my sabings account, I m getting an error message.
  8. [R10] GECU Mobile 1/5 · US Terrible: Always glitching and down
  9. [R15] GECU Mobile 3/5 · US Latest 2025.10 Update: The latest update with this Gecu App is extremely slow. I’ve had this app for years and it has never been this slow. The previous update was perfect. Sometimes things need to be left untouched. I hope GECU can look into this matter. The initial load process can take 10-15 seconds to finally load and show ur info. Frustrating when at times when u need this info immediately. T
  10. [R16] GECU Mobile 1/5 · US Good enough.: Does its job. It’s glitchy here and there, but overall decent. It’s very annoying about posting reviews.
  11. [R1] GECU Mobile 1/5 · US Negative: Honestly every other bank in elpaso wouldn’t charge an arm & leg for an overdraft fee as much as they do over & over but you get what you can right! Shout out to CHASE WELSS FARGO BANK OF AMERICA YALL are awesome don’t bank with GECU
  12. [R13] GECU Mobile 1/5 · US Bugs too much about review: Every time I open the app it asks about a review
  13. [R44] GECU Mobile 5/5 · US Review: Stop these
  14. [R24] GECU Mobile 3/5 · US Difficult setting up bill pay: Since having the app I haven’t figured out how to set up bill pay. This should be an easy feature on apps but I’m going to have to drive to the local branch to get assistance.
  15. [R28] GECU Mobile 1/5 · US Bad service: Can’t even get a debit card at a branch
  16. [R36] GECU Mobile 5/5 · US Always there for me: GECU have always been there for me when I needed them.
  17. [R38] GECU Mobile 5/5 · US Melissa: Great service every time
  18. [R30] GECU Mobile 3/5 · US Zelle doesn’t work: This has frustrated me to no end that I am unable to get Zelle to work on this app. For years since having the app I have never been able to use the Zelle feature which apparently only works on the app. All the other features work fine but not being able to use Zelle is frustrating
  19. [R63] City Credit Union Mobile 3/5 · US Zelle: Zelle always has a glitch and charges for immediate transactions. It’s annoying. I really wish they would fix that
  20. [R73] City Credit Union Mobile 1/5 · US Zelle: Y’all need to fix this thing it’s been a month. You can’t send money when been requested from friend. It’s been almost a month now. In 2022 this shouldn’t be a problem. Every time I had to go on my computer ti get a simple task done
  21. [R81] City Credit Union Mobile 1/5 · US Beyond basic functions: Where is Zelle? Your company sends out an email station Zelle is now available online and mobile app, yet nothing. Update!
  22. [R61] City Credit Union Mobile 1/5 · US No longer able to deposit on mobile: With limited in person bank options, you would think that mobile deposit would be a feature that they offer, but unfortunately it no longer is
  23. [R84] City Credit Union Mobile 5/5 · US Deposit: I wish when there was a mobile deposit it was an immediate deposit chase does this and no fees on having an account
  24. [R89] City Credit Union Mobile 2/5 · US Needs improvement: The mobile deposit function never works. Every time I try to deposit a check I get a notification that the deposit failed.
  25. [R47] GECU Mobile 1/5 · US Update: I do not like the new update at all and I also do not like that. It shows you two balances. I’m always getting confused.
  26. [R95] City Credit Union Mobile 1/5 · US This gives bad info: The balance provided is yours current not your available and caused me $300 in overdraft fees which the CU refused to refund. Cust serv cannot answer any questions abt the app because it's from a 3rd party. Very disappointed.
  27. [R101] City Credit Union Mobile 2/5 · US Not that good: Why would you show the current balance and not the AVAILABLE balance?! Having to go in manually and check each account for the available balance is annoying.

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store