Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GECU Mobile vs General Electric Credit Union

GECU Mobile 4.8★ · Free to download 65
Winner GECU Mobile
General Electric Credit Union 4.8★ · Free to download 55

GECU Mobile has a slight edge over General Electric Credit Union due to its higher overall satisfaction and fewer critical issues, despite both apps suffering from recent negative updates.

Full reviews: GECU Mobile · General Electric Credit Union

Both GECU Mobile and General Electric Credit Union apps have faced significant user frustration due to recent updates, leading to issues with navigation, speed, and core banking functions like bill pay and transfers. While GECU Mobile has more positive feedback overall, both apps need improvements to address user complaints about usability and reliability.

Head to head

Features tieR9R24R25R30
GECU Mobile Users of GECU Mobile report issues with specific features like Zelle not working R30, difficulty with bill pay setup R24R25R43, and inability to make principal or escrow payments . Notifications for purchases, which used to be instant, have also stopped working for some R9.
General Electric Credit Union General Electric Credit Union users also struggle with features, particularly the inability to make loan payments within the app R61, and mobile check deposit camera issues R72R86R91R93. Some users also note the lack of Zelle and difficulty moving money between personal and business accounts .
Ease of Use tieR3R5R8R14
GECU Mobile Many GECU Mobile users find the app confusing and difficult to navigate, especially after recent updates R3R25. Some describe the new interface as less appealing and counterintuitive, making tasks like viewing accounts and making transfers harder R3R25R43. However, a significant number of users still find it easy to use and simple to navigate R5R8R14.
General Electric Credit Union General Electric Credit Union users frequently complain about the new app layout being cluttered, chaotic, and lacking intuitiveness . Many find it difficult to make payments or find specific options, often requiring more screens than before . Some users, however, praise its ease of use and navigation .
Reliability tieR6R10R15R18
GECU Mobile GECU Mobile users report frequent glitches, errors, and the app being slow or down R6R10R15R18. Some updates have made the app extremely slow to load and navigate R15.
General Electric Credit Union General Electric Credit Union also faces significant reliability issues, with users experiencing app freezing, errors, and the app not working intermittently . Login problems, such as Face ID not working or not seeing the code entry field, are also reported .
Price/Value tieR1R61R96
GECU Mobile One GECU Mobile user criticizes the bank for high overdraft fees R1. The app itself is free to download.
General Electric Credit Union General Electric Credit Union is also free to download. Users do not comment on specific fees, but some express frustration with the value of the app given its functional issues R61R96.
Support tieR24R28R48R61
GECU Mobile GECU Mobile users mention needing to go to a local branch for assistance with bill pay R24 and issues with getting a debit card at a branch R28. The virtual assistant is described as limited R48.
General Electric Credit Union General Electric Credit Union users report needing to call the bank to move money R61 or make principal payments . One user expresses extreme frustration with the lack of 'real people' to help and threatens to close accounts . Another user praises the staff and fast return contact .
Pick GECU Mobile if

Pick GECU Mobile if you prioritize a banking app that, despite recent update issues, still receives a good number of positive reviews for general ease of use and convenience R5R8R14.

Pick General Electric Credit Union if

Pick General Electric Credit Union if you are already a member and value an app that, for some, is easy to use and loaded with features like immediate notifications and credit score checks .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps show a strong negative skew related to recent updates, which is common for established apps with large user bases when significant changes are made. Lifetime ratings are high for both, but recent reviews highlight considerable frustration.

Frequently asked

Are there issues with bill pay in these apps?
Yes, both GECU Mobile and General Electric Credit Union users report significant issues with bill pay, including difficulty setting it up, a confusing interface, and problems with making specific types of payments like loan principal R12R24R25R43.
Do the apps have problems with mobile check deposit?
General Electric Credit Union users specifically report issues with mobile check deposit, with the camera not working or the app crashing when attempting to use this feature R72R86R91R93. GECU Mobile reviews do not mention mobile deposit issues.
Are the apps slow or glitchy?
Yes, both GECU Mobile and General Electric Credit Union apps are frequently described as slow, glitchy, or prone to errors, particularly after recent updates R6R10R15R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] GECU Mobile 3/5 · US Notifications: Used to be so good! Every-time I made a purchase with my debit card I would get a notification instantly and an email too. But lately it hasn’t been notifying me and it worries me! I’ve tried everything! Everything is on and still nothing! How will I know if I get fraudulent charges? I don’t want to log in multiple times a day to check my funds. Please fix this!!!!!
  2. [R24] GECU Mobile 3/5 · US Difficult setting up bill pay: Since having the app I haven’t figured out how to set up bill pay. This should be an easy feature on apps but I’m going to have to drive to the local branch to get assistance.
  3. [R25] GECU Mobile 1/5 · US Not easy to use: If there was a no star option I would give one. I do not know why the billing was changed but you all have made it more inconvenient to find and pay bills. I will be moving to another banking system. I don’t like how you changed things the way they were supposed to be we’re just fine. You have to go around and find things when they were there before. Your system is incredibly inef
  4. [R30] GECU Mobile 3/5 · US Zelle doesn’t work: This has frustrated me to no end that I am unable to get Zelle to work on this app. For years since having the app I have never been able to use the Zelle feature which apparently only works on the app. All the other features work fine but not being able to use Zelle is frustrating
  5. [R3] GECU Mobile 3/5 · US Confusing: The changes to the app make it visually less appealing and more confusing when it comes to viewing accounts. Since the changes, its easier to make mistakes when making transfers
  6. [R5] GECU Mobile 4/5 · US App: Easy to use
  7. [R8] GECU Mobile 5/5 · US Fácil de usar: Fácil de usar
  8. [R14] GECU Mobile 5/5 · US App: Easy to maneuver
  9. [R6] GECU Mobile 3/5 · US Error: Every time, when I schedule a transfer from my sabings account, I m getting an error message.
  10. [R10] GECU Mobile 1/5 · US Terrible: Always glitching and down
  11. [R15] GECU Mobile 3/5 · US Latest 2025.10 Update: The latest update with this Gecu App is extremely slow. I’ve had this app for years and it has never been this slow. The previous update was perfect. Sometimes things need to be left untouched. I hope GECU can look into this matter. The initial load process can take 10-15 seconds to finally load and show ur info. Frustrating when at times when u need this info immediately. T
  12. [R18] GECU Mobile 3/5 · US Updates: Needs another update been getting a buch of application errors iam updated to current but its annoying theres stuff i need to handle n i cant bc if this
  13. [R1] GECU Mobile 1/5 · US Negative: Honestly every other bank in elpaso wouldn’t charge an arm & leg for an overdraft fee as much as they do over & over but you get what you can right! Shout out to CHASE WELSS FARGO BANK OF AMERICA YALL are awesome don’t bank with GECU
  14. [R61] General Electric Credit Union 1/5 · US Can’t use it: Can’t make a payment app doesn’t work. Just always pops up call the bank to move money. What’s the point in having an app at all?
  15. [R96] General Electric Credit Union 1/5 · US Bad app: It’s hard to figure out the app. It’s not easy to add payment methods. I’m just trying to make a loan payment and having trouble even figuring out how to do it. Then it makes you wait days for the payment to even be scheduled to come out. One of the worst apps and the website isn’t any better. Absolutely bad and I’m unhappy with the app and website of this company.
  16. [R28] GECU Mobile 1/5 · US Bad service: Can’t even get a debit card at a branch
  17. [R48] GECU Mobile 4/5 · US Virtual assistant: Virtual assistant is very limited and would be nice to be able to leave messages
  18. [R12] GECU Mobile 3/5 · US New version: I used to love it but the bill pay is not very helpful as it doesn’t give a big picture view
  19. [R43] GECU Mobile 1/5 · US I do not like the new app has the payees set up I like the old version: I do not like how you can’t see the payees the way they used to show all together and how the amount was totaled for you you have to click on each individual payee I do not like this new app set up
  20. [R72] General Electric Credit Union 3/5 · US IPhone 14 ios16: camera not working for deposits
  21. [R86] General Electric Credit Union 1/5 · US Will not let you pay: I just recently had to download this app to pay something off and every single time you click “mobile deposit” the entire app shuts down. EVERY. TIME. I cannot use the app to pay ever I always to open a web browser. Pointless app.
  22. [R91] General Electric Credit Union 5/5 · US Mobile deposit problem: iPhone 11, just updated to IOS 16.1, cannot do mobile deposit because the camera screen gets stuck at “turn your phone to take a picture” or something like that. Tried a restart and a reinstall with no luck. I didn’t have this issue before IOS 16. So I’m thinking that’s what caused it.
  23. [R93] General Electric Credit Union 5/5 · US Mobile Deposit Not Working: Camera on mobile deposit messed up not allowing mobile deposits.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store