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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

General Electric Credit Union

45
User verdict / 100 High confidence Divided

The General Electric Credit Union app has seen a mixed reception following its latest update, with many users reporting significant issues with core banking functions like payments and mobile deposits, while a smaller segment praises its improved navigation and features.

4.8★ lifetime (7,215) Free to download since 2017 by General Electric Credit Union updated 5.5 mo ago recent negative 49% 78 reviews across 1 regions
Payment Issues User Interface (UI) Mobile Deposit Problems Login & Stability
5★31
4★2
3★7
2★2
1★36
recent reviews across 1 regions, vs the 4.8★ lifetime average

The General Electric Credit Union app, despite a high lifetime rating, is currently experiencing a negative trajectory due to recent updates. Many users report difficulties with basic functions like making payments and mobile deposits, along with a confusing user interface, though some find the new version an improvement.

What users like

  • Some users find the updated app easier to navigate and use, with improved speed and fewer crashes.R17R69R70R72
  • The app offers useful features like Face ID login, immediate notifications, credit score checks, and card management.R28R48R78
  • The Money Management feature and budgeting tool are appreciated by some users.R71R73
  • The app allows users to easily view account balances at any time.R13R17

What users complain about

  • Many users report significant difficulty or inability to make loan and bill payments, especially from external accounts, often requiring them to use the website instead.R1R6R8R9
  • Mobile check deposit functionality is frequently broken, with camera issues, rejections, or the app crashing.R14R37R38R40
  • The new user interface is described as cluttered, unintuitive, and less user-friendly than the previous version.R4R7R11R12
  • Users experience frequent login issues, including inability to log in, Face ID not working, or error messages preventing access to account information.R20R29R30R46
  • The app often freezes, displays errors, or is unreliable, sometimes failing to keep up with weekend transactions or load quickly.R27R63R64R67
  • There is no option to make principal-only payments, requiring users to call the bank.R2
  • The app's payment calendar can cause late fees by scheduling payments days after the specified date.R34

Latest update · v2025.10.1

What the developer says changed (the verdict above weighs this against what reviewers report):

This update includes general improvements, enhancements, and bug fixes to provide you with the best possible experience.

Recurring themes

Payment Issues negative
A major recurring complaint is the inability to make loan or bill payments through the app, especially from external accounts. Users report error messages, being redirected, or simply not finding the option, forcing them to use the website or call the bank. This directly contradicts the developer's general 'improvements' claim.R1R6R8R9
Mobile Deposit Problems negative
Many users report that the mobile check deposit feature is broken. Issues include the camera not working, checks being rejected despite clear images, or the app crashing during the deposit process. This is a significant functional bug that contradicts general 'bug fixes' mentioned in the release notes.R14R37R38R40
User Interface (UI) mixed
The UI is a point of contention. Many users find the new layout cluttered, unintuitive, and difficult to navigate, preferring the old version. However, a notable number of users praise the new UI as an improvement, easier to use, and faster. This suggests a significant design change that alienated some long-time users while appealing to others.R4R7R11R12
Login & Stability negative
Frequent complaints about login issues, including Face ID not working, inability to enter verification codes, or persistent error messages preventing access to account information. The app is also described as buggy, freezing, or unreliable, sometimes not updating transactions on weekends. These issues contradict the developer's claim of 'general improvements, enhancements, and bug fixes'.R20R27R29R30

Who it's for

This app is for existing General Electric Credit Union members who need to check balances and manage basic account features, and who may find the new interface an improvement R13R17. It is not recommended for users who frequently need to make loan payments from external accounts, perform mobile check deposits, or expect a consistently stable and intuitive banking experience R1R6R8R14.

Evidence note: The recent reviews skew heavily negative, with a significant number of 1-star ratings. While there are some positive reviews, they are fewer and often focus on general ease of use rather than specific functional improvements. The lifetime rating of 4.78 suggests historical satisfaction, but the recent sentiment indicates a sharp decline, likely due to the latest update.

Frequently asked

Can I make loan payments through the app?
Many recent users report significant difficulty or inability to make loan payments through the app, especially from outside accounts, often requiring them to use the website or call the bank instead R1R6R8R9.
Does mobile check deposit work reliably?
Many users have reported that the mobile check deposit feature is not working reliably, with issues such as the camera getting stuck, checks being rejected, or the app crashing during the process R14R37R38R40.
Is the app easy to navigate?
User opinions are mixed; some find the updated app easier to navigate and use, while many others describe the new interface as cluttered, unintuitive, and less user-friendly than the previous version R4R7R11R12.
Are there issues with logging into the app?
Yes, several users have reported persistent issues with logging in, including Face ID not working, inability to enter verification codes, or receiving error messages preventing access to account information R20R29R30R46.

What reviewers actually said

Built only from these 78 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] 5/5 · US Easy to use!: GECU has taken online banking to a more user friendly level, with this app, it is easy to look at your account(s), to see what transactions have cleared. Thank you for making this a breeze!
  2. [R69] 5/5 · US GE app: New app works better, faster and easier to use. Less crashing.
  3. [R70] 5/5 · US Great Upgrade!: I love this new app - a definite improvement to the last one! It’s much easier to use and navigate. I like that I can manage my purchase rewards in the app, too.
  4. [R72] 5/5 · US Easy to use!: Nice upgrade! Thank you!
  5. [R28] 5/5 · US Easy plus loaded with features: General Electric Credit Union is the leader in banking App features. So easy to pay bills, get immediate notifications on withdraws, check your credit score, turn off bank cards in the event of theft, and much more.
  6. [R48] 5/5 · US Awesome App: Love the Face ID! Everything right at the fingertips, easy to find everything in the app. 👍🏻
  7. [R78] 5/5 · US GREAT UPDATE: This new app is great. I really like how the iPad screen shows my accounts and details on separate panes, making it very easy to navigate. Touch ID login is fantastic! I wish all banking apps had that.
  8. [R71] 5/5 · US Great app!: I love the Money Management feature. The budgeting tool is great.
  9. [R73] 5/5 · US Love this app: So many tools to manage my money and keep my information safe.
  10. [R13] 5/5 · US mobile banking: love to be able to see my balances anytime i want to
  11. [R1] 1/5 · US Can’t use it: Can’t make a payment app doesn’t work. Just always pops up call the bank to move money. What’s the point in having an app at all?
  12. [R6] 1/5 · US New App Layout: New layout sucks, tried to make a loan payment but it kept taking me to the “pay with your GE account” option. I do not have a bank account with GE and i could not find the option to pay my loan with my saved outside account like i used to eventually I gave up and had to log in to the actual website just to pay.
  13. [R8] 1/5 · US I hate this app so much I’m closing all my accounts and reporting to BBB: I don’t know what idiot you have working on this app but he needs to go. Stop moving stuff around. It’s impossible to even make auto loan payments. I’ve been trying to make a payment all weekend. I’m calling Monday to transfer all my money. Don’t bother. I’m so very frustrated. Don’t bother calling either. These cheap loser
  14. [R9] 1/5 · US Can’t pay auto loan: After the last update, I am no longer able to pay my auto loan from within the app.
  15. [R14] 1/5 · US Will not let you pay: I just recently had to download this app to pay something off and every single time you click “mobile deposit” the entire app shuts down. EVERY. TIME. I cannot use the app to pay ever I always to open a web browser. Pointless app.
  16. [R37] 5/5 · US Mobile deposit problem: iPhone 11, just updated to IOS 16.1, cannot do mobile deposit because the camera screen gets stuck at “turn your phone to take a picture” or something like that. Tried a restart and a reinstall with no luck. I didn’t have this issue before IOS 16. So I’m thinking that’s what caused it.
  17. [R38] 1/5 · US Mobile deposit not working: I’ve had this app for years but over the last couple of months the mobile check deposit feature no longer works. Extremely frustrating
  18. [R40] 5/5 · US Mobile Deposit Not Working: Camera on mobile deposit messed up not allowing mobile deposits.
  19. [R4] 1/5 · US Awful: I’m all for updating apps and evolving them for the better, but this last update is a disaster. It honestly feels like someone’s kid has a class project to design a new app and this is the result. The old app was easy to navigate and had a straightforward interface. This app seems like it was designed by someone who has never paid a bill online.
  20. [R7] 1/5 · US Awful update: This latest update is CLUTTERED and LACKS INTUITIVENESS. The UI is frustrating to navigate trying to find and pay a bill- having 4 options above the bill pay option, no more banner reminding you of available bills, compressed list of payees crammed into the screen & reduced font for payee list. Less user friendly and clean than the app has been for years prior to this update. It’s br
  21. [R11] 1/5 · US Bill pay: Why did you change bill pay? It’s less user friendly now!
  22. [R12] 3/5 · US Latest update: Hate it… I have to Thule more screens to get to where I want to be. I cannot see all my pending payments on on screen anymore. I loved what I had. Why did you change it?! Please put things back where you had it.
  23. [R20] 1/5 · US Used to be a great credit union.: App is very unreliable and always messing up or can’t log in. In 2025 there are much better options out there for banking. I’ve been a member since 2019 had several paid loans through them and lately this bank has been nothing but predatory. I will be closing my accounts as soon as my last auto loan is paid off this summer. The Mason location’s branch manager is
  24. [R29] 1/5 · US Can’t login: Will not show the field to enter the code from the text message.
  25. [R30] 1/5 · US Face ID: Disappointed that Face ID no longer works.
  26. [R46] 1/5 · US Fix the bugs: Won’t let me log in….said due to status of account …there are no issues with my account only your app. Trying to reach someone is awful I’ve been waiting over a half hour already!
  27. [R27] 3/5 · US Works when it wants to: Sometimes it works sometimes it dont this is what wee have to look forward to with banking wanting to go digital. And they wonder why ppl are pushing ti keep physical currency around
  28. [R63] 3/5 · US App: Needs improvement, it freezes and says error. It doesn’t give acct info correctly. Needs bugs worked out.
  29. [R64] 1/5 · US This App Makes Me Want To Change Banks: ^^ I think the title says enough Won’t let me transfer money between accounts, always won’t show my accounts because it ‘can’t be displayed, try again later’ Get it together...
  30. [R67] 2/5 · US Not good: The app doesn’t keep up with transactions made on the weekends. Have had several times where I try to transfer money from my accounts and they say not at this time. If it’s a Monday morning it takes forever to load. Not that this has anything to do with the app but if you go to an ATM from GE and you have a chip on your card which they all double days. You will stick you card into the a
  31. [R2] 3/5 · US No option for principle only payment: The app is fairly easy enough to navigate, but it would be extremely beneficial and a time saver to add the option of making a principle payment. It’s a hassle to have to call in order to make a principle only payment.
  32. [R34] 1/5 · US GECU: The calendar makes it impossible to make payments when necessary without incurring late fees even if it’s on the due date and you try to make the payment the calendar may make the payment 3 to 4 days out so basically you have to pay in advance to keep from incurring Late fees unlike other apps the payment comes out on the day you specify! You’ll never get ahead if every month you get late fe

Synthesized from 78 recent App Store reviews · updated July 2026 · View on the App Store