Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

eFax® Plus-Pro-Protect vs McAfee Security for T-Mobile

eFax® Plus-Pro-Protect 4.7★ · Free to download 30
Winner McAfee Security for T-Mobile
McAfee Security for T-Mobile 4.8★ · Free to download 70

McAfee Security for T-Mobile is the better choice for T-Mobile customers seeking device protection, offering reliable security features despite some login and notification issues, while eFax® Plus-Pro-Protect struggles with core functionality and has significant billing and cancellation complaints.

Full reviews: eFax® Plus-Pro-Protect · McAfee Security for T-Mobile

McAfee Security for T-Mobile provides essential device protection and identity monitoring for T-Mobile users, generally performing well despite recurring login and update notification glitches. eFax® Plus-Pro-Protect, an online fax service, faces severe criticism for its app's inability to send or receive faxes, frequent crashes, and a problematic billing and cancellation process.

Head to head

Features & Core Functionality edge: McAfee Security for T-MobileR3R4R5R9
eFax® Plus-Pro-Protect eFax users report significant issues with the app's core functionality, including inability to send faxes R19, difficulty opening received faxes R3R9, and faxes not loading R4. Some users praise its convenience and effectiveness when it works R5R11.
McAfee Security for T-Mobile McAfee Security for T-Mobile is praised for keeping phones safe and protected . Users appreciate the security features for browsing on WiFi and identity protection . However, some users report that the VPN feature can interfere with streaming videos .
Ease of Use & Reliability edge: McAfee Security for T-MobileR1R4R6R9
eFax® Plus-Pro-Protect Many eFax users find the app difficult to use, citing login problems R1, slow performance R4, constant crashing R9, and issues with attaching documents . Notifications are unreliable R6, and the app logs out frequently . Some users, however, describe it as easy to use and navigate R14.
McAfee Security for T-Mobile McAfee users frequently report issues with logging in, getting stuck in verification loops R73R83R93. Many also experience persistent, incorrect notifications for updates when none are available . Despite these issues, many find the app generally user-friendly and easy to set up .
Price & Value tieR13R14R16R19
eFax® Plus-Pro-Protect eFax users express significant frustration with billing practices, reporting being charged immediately despite free trial offers R26, unexpected higher charges , and difficulty canceling subscriptions, leading to continued billing R13R16R30R36. Some users feel it's a waste of money R19 while others find it worth the price R14.
McAfee Security for T-Mobile McAfee Security for T-Mobile is often perceived as a valuable free service for T-Mobile customers R100. However, some users complain about excessive notifications trying to upsell or promote additional devices R105. There are also reports of incorrect charges or difficulty canceling subscriptions, similar to eFax R67R77.
Customer Support tieR2R3R13R36
eFax® Plus-Pro-Protect eFax customer support receives mixed reviews. Some users report positive experiences where issues were resolved quickly R2. However, many others describe support as unhelpful, unable to assist with accounts or cancellations, or unresponsive R3R13R36.
McAfee Security for T-Mobile McAfee's customer support is a point of frequent criticism. Users report difficulty contacting support, with non-working phone numbers and redirects to online text support . Some users express frustration over not receiving help for identity theft or other issues .
Pick eFax® Plus-Pro-Protect if

You frequently need to send and receive faxes for business or medical settings and are willing to navigate potential app glitches and closely monitor billing, especially if you've had a positive experience with their desktop service .

Pick McAfee Security for T-Mobile if

You are a T-Mobile customer looking for a free, integrated security solution for your mobile device, prioritizing general protection against threats and data breaches, and are willing to tolerate occasional login issues and frequent update notifications R100.

Evidence note: Both apps have a significant number of negative reviews related to core functionality, billing, and customer support, despite high lifetime ratings. For eFax, the negative reviews often highlight critical failures in sending/receiving faxes and deceptive billing practices. For McAfee, the negatives frequently concern login loops and persistent, unresolvable update notifications. The free-to-download nature of both apps means a wider user base, potentially leading to more complaints from users who might not fully understand the service or its limitations.

Frequently asked

Is eFax® Plus-Pro-Protect reliable for sending and receiving faxes?
eFax® Plus-Pro-Protect receives mixed reviews on reliability; while some users report flawless sending and receiving R5R11, many others experience significant issues such as faxes not loading, inability to open received faxes, or faxes failing to send R3R4R19.
Are there billing issues with eFax® Plus-Pro-Protect?
Yes, many eFax® Plus-Pro-Protect users report significant billing issues, including being charged immediately despite signing up for a free trial R26, unexpected higher charges , and extreme difficulty canceling subscriptions, leading to continued charges R13R30R36.
Does McAfee Security for T-Mobile have login problems?
Yes, McAfee Security for T-Mobile frequently has login problems, with users reporting getting stuck in verification loops, inability to sign in, or the sign-in button not working R73R83R93R97.
Is McAfee Security for T-Mobile truly free for T-Mobile customers?
McAfee Security for T-Mobile is generally considered a free product for T-Mobile customers R100, though some users report issues with incorrect charges or being prompted to upgrade to paid services R67R77R105.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] eFax® Plus-Pro-Protect 3/5 · US Issues viewing faxes: I am receiving the fax but unfortunately I can’t open the faxes. I contacted customer service previously. The app is not functioning like it should.
  2. [R4] eFax® Plus-Pro-Protect 1/5 · US Jenna: Faxes don’t load, app runs slow
  3. [R5] eFax® Plus-Pro-Protect 5/5 · US 🔥🔥🔥🔥: A-1 Hotsauce! I never missed a fax and never had a problem sending a fax! Flawless💨
  4. [R9] eFax® Plus-Pro-Protect 3/5 · GB Crashes every time. Until now!: I've used efax for many years, but this app didn't work for me. Every time I try and open received faxes the application exited I've worked through many updates iPhone 3g, 4, 4s. Absolutely no luck. Now finally the latest update actually works.
  5. [R1] eFax® Plus-Pro-Protect 1/5 · US Can’t login: Can’t login with the same username and password as on website
  6. [R6] eFax® Plus-Pro-Protect 3/5 · US Not Great So Far: I downloaded the app, logged in and sent 4 pages just to text it out. It said it would notify me once pages were sent, but in the interim… there was NO indication that the pages were transmitting. It took 20mins before I saw the fax in my Sent folder and I have yet to receive the “notification”. This is concerning as the primary reason I downloaded the app was to RECEIVE faxes, n
  7. [R13] eFax® Plus-Pro-Protect 1/5 · US SCAM: Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card
  8. [R14] eFax® Plus-Pro-Protect 5/5 · US Easy to use: Really it's amazing, you can use it so easily, and the money you pay them totally worth.
  9. [R16] eFax® Plus-Pro-Protect 1/5 · US Beware: Company keeps credit card on file and continues to bill you after app is canceled
  10. [R19] eFax® Plus-Pro-Protect 1/5 · US Waste of money: I would give zero stars if app would allow it. I needed to send a one page fax and after multiple attempts, it would not send and never gave a reason why it would not send. Ridiculous! Wasted money!
  11. [R2] eFax® Plus-Pro-Protect 5/5 · US I DK: Sent a fax, and had some issues. Reached out to customer support, they confirmed delivery and ensured my issues were taken care of. I had frustrations initially, never having used an e-fax service before but eFax is definitely my choice moving forward!
  12. [R36] eFax® Plus-Pro-Protect 1/5 · US Scam: Be careful and be prepared for the fact that you will not be able to unsubscribe. I have tried all the methods and so far it has not worked. The instructions for unsubscribe do not work, I wrote to the email - «unavailable» , I wrote to the support - «our team is currently not working». I will try to dispute the transaction with the bank...
  13. [R11] eFax® Plus-Pro-Protect 5/5 · US Lightning fast: From signing up . Sending fax documents done in less than 3 minutes. Amazing with sending documents confirmation
  14. [R26] eFax® Plus-Pro-Protect 1/5 · US Free Trial Didn’t Work: I was charged a monthly fee the same day I started the free trial. I want my money back…
  15. [R30] eFax® Plus-Pro-Protect 1/5 · US Shady billing!: Do not sign up for this junk! They have a shady billing system in which they even try to make you sign up for another e-fax type service instead of taking you to a cancellation page that you attempt to click on but won’t be successful. Once “canceled” don’t think you are out of the woods yet, nope because you WILL BE BILLED until the “billing cycle ends.” Good luck! Hope that helps
  16. [R73] McAfee Security for T-Mobile 1/5 · US Can’t even log in: I just get stuck in a loop of verifying if I’m a t mobile customer literally have not been able to log in at all despite being a t mobile customer with their P360 plan.
  17. [R83] McAfee Security for T-Mobile 1/5 · US Can't sign in: I'm unable to log in. The sign in button doesn't work when I tap it.
  18. [R93] McAfee Security for T-Mobile 1/5 · US Don’t do it: This keeps making me verify my number over and over again in a loop going nowhere what a complete waste of time
  19. [R97] McAfee Security for T-Mobile 2/5 · US Sign in trouble: The app works, however when you try to sign in to McAfee, an email address that I don’t use is in the sign in and can’t be changed. T-mobile told me to uninstall and reinstall but the problem persists.
  20. [R67] McAfee Security for T-Mobile 1/5 · US Your fee is way to much: No Thanks
  21. [R77] McAfee Security for T-Mobile 2/5 · US Not subscribing: Keeps sending charge to my bank. I have written to make aware of situation & keeps charging. My bank was notified, PayPal was notified too! Can anyone advise me please?!
  22. [R100] McAfee Security for T-Mobile 5/5 · US McAfee Security for T-Mobile: This is excellent, if you have T-Mobile, I advise everyone to download it
  23. [R105] McAfee Security for T-Mobile 2/5 · US More annoying than useful: If you like useless daily notifications and pop ups trying to sell you upgraded services or tell you to install on more devices then this is the app for you. Literally 4 notifications per day - none of which are related to the security of my device. Maybe it does something, but the aggravation is simply not worth it even when ‘free’

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store