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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Planet Fitness vs Peloton

Planet Fitness 4.9★ · Free to download 60
Winner Peloton
Peloton 4.9★ · Free + IAP 80

Peloton offers a more comprehensive and motivating workout experience with high-quality instructors and a wide variety of classes, while Planet Fitness struggles with app reliability and membership management.

Full reviews: Planet Fitness · Peloton

Peloton excels with its diverse, high-quality workout content and motivational instructors, despite recent app performance issues and social feed changes. Planet Fitness, while praised for clean gyms and friendly staff, faces significant challenges with its app's functionality, membership cancellation process, and inaccurate crowd meter.

Head to head

App Reliability & Performance tieR1R3R7R10
Planet Fitness Many Planet Fitness users report significant issues with the app not loading, being extremely slow, or glitching, making it impossible to check in or access features R3R7R10R15. Some also mention errors when trying to cancel memberships through the app R1.
Peloton Peloton users have recently experienced a regression in app performance, with reports of lagging, unresponsiveness, slow loading times, and occasional crashes, especially on the home screen and class listings .
Workout Content & Features edge: PelotonR4R6R9R23
Planet Fitness Planet Fitness offers beginner workouts, including videos on how to use machines and free weights, and some users appreciate the ability to track their journey R9. However, there are limited options for adding activities, and users cannot select activities for all machines available in the gym R9. The crowd meter is frequently inaccurate R4R6R23.
Peloton Peloton is highly praised for its incredible coaching, wide variety of high-quality classes (including strength, cardio, yoga, meditation), and motivational instructors . Users appreciate the personalized workout plans and the ability to access classes anywhere R103.
Social & Community Features tieR35R53R54R59
Planet Fitness Planet Fitness reviews do not extensively discuss social or community features within the app itself, though some users appreciate the ability to bring a friend with a Black Card membership R35.
Peloton Peloton users are very unhappy with recent updates that removed the ability to see friends' workouts and high-five them in the feed, which was a significant motivator R53R54R59R72. The new feed only shows activities that meet Peloton milestones, which users find less engaging R53R54.
Membership & Account Management tieR1R16R18R26
Planet Fitness Planet Fitness users report significant difficulties canceling memberships, with the app showing errors or the website being down, often requiring in-person cancellation R1R26. There are also complaints about unexpected yearly fees and deceptive pricing R16R18.
Peloton Peloton users have reported issues with membership management, specifically being unable to pause memberships through the app and being charged for services they couldn't use . There are also complaints about confusing and expensive membership options .
User Interface & Navigation tieR4R28R51R55
Planet Fitness Planet Fitness users find the app infuriating to navigate, with a lack of search functionality for equipment information and difficulty locating equipment within the facility R4. Some also describe the UI as poor, sending users in circles when trying to link accounts or create memberships R28.
Peloton Peloton users criticize the recent redesigns for making it difficult to find classes and filter workouts, requiring the use of search fields for basic categories like yoga or meditation R51R55. Users also desire better organization, such as folders for workouts .
Pick Planet Fitness if

You are looking for a basic, affordable gym membership with clean facilities and friendly staff, and you primarily use the app for check-ins, are less reliant on advanced app features, or are willing to manage membership issues in person .

Pick Peloton if

You prioritize a wide variety of high-quality, motivating coached workouts, including strength, cardio, yoga, and meditation, and are willing to pay for a premium fitness experience, even with recent app performance and social feature changes .

Evidence note: Many Planet Fitness reviews focus on the physical gym experience rather than the app itself, which can skew the overall rating. Peloton's recent negative reviews are heavily skewed towards app performance and social feature changes, which contrasts with its high lifetime rating.

Frequently asked

Is the Planet Fitness app reliable for checking in?
While some users find the Planet Fitness app convenient for checking in R23, many others report frequent issues with it not loading or glitching, which prevents them from scanning their barcode and entering the gym R3R7R10R15.
Can I cancel my Planet Fitness membership through the app?
No, many Planet Fitness users report that the app does not allow them to cancel their membership, often displaying errors R1, and they are frequently directed to cancel in person because the website is also unreliable R26.
Does Peloton offer workouts without special equipment?
Yes, Peloton offers a wide range of workouts that do not require special equipment, including strength, yoga, meditation, and outdoor running, making it accessible even if you don't own a Peloton machine R70R71R73R103.
Are there issues with Peloton's social features?
Yes, recent Peloton app updates have caused significant user dissatisfaction by removing the ability to see friends' workouts and high-five them in the feed, which users found motivating R53R54R59R72.

What reviewers actually said

Built only from these 110 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Planet Fitness 1/5 · US Membership: Doesn’t allow me to cancel my membership. Everytime I reload it says there’s an error.
  2. [R3] Planet Fitness 3/5 · US Horrible: It is extremely slow and won’t work or load 90% of the time
  3. [R7] Planet Fitness 1/5 · US App not working on latest IOS: July 8 2026, iphone 17 Pro, app won’t open. Spinning wheel. Also all the reviews talking about their experience in a particular PF are ridiculous. This is where the APP is reviewed. Yall cluttering up the place
  4. [R10] Planet Fitness 2/5 · US Bugs: The app was working fine for the first couple days, then it was glitching and it wasn’t showing me the crowd meter. I didn’t care that much. Now it has been stuck on the opening loading screen for days and I cannot go to the gym because I cannot scan the barcode. I’ve done everything, redownload, force close, restart my phone, nothing has worked.
  5. [R4] Planet Fitness 1/5 · US Not very good: New to PF. Figuring out the app is infuriating. There should be a search button on the home page that actually links you to all information about each piece of equipment. I can find no operator manuals for anything I have used to date. Also, all equipment locations should be able to be found without walking down the entire facility. I have never seen the real time crowd meter over
  6. [R6] Planet Fitness 3/5 · US Could be better: I wish there was a scanner for each gym so we can see how the gym is formatee and we can know where we’re going. I’d also like to say that the crowd rate isn’t accurate most of the time, I wish we could be the ones to say whether it’s packed or not. Also the offers suck sometimes like they aren’t valid unless you’re a first time consumer of the company the offer belongs to. That’s
  7. [R9] Planet Fitness 3/5 · US Need more: The app is great for checking in and watching some videos for how to do different things like use the machines, free weights or just stretching. I love the idea of tracking your journey…. But there’s such limited options to add activities. I would’ve thought you’d at least be able to select the activities of the machines that are actually in the gym. There’s not even an option to add an
  8. [R23] Planet Fitness 4/5 · US Useful but not always accurate.: The app is useful for the sake of not needing to carry a card to check in @ the gym, but it’s not very accurate with the “crowd meter”, if almost never says anything over about 1/4 full even when the place is packed.
  9. [R35] Planet Fitness 5/5 · US Such a deal: Win in every way. I travel a lot and there’s a planet fitness everywhere! Clean, excellent equipment. Black Card Spa is a great feature! And bring a friend. Anytime.
  10. [R53] Peloton 3/5 · US Feed is now broken: I love my peloton bike and app but their recent updates to the feed kind of suck. I used to see all my activities and those of the people I follow in the feed. Recent changes now only show activities in the feed if the activity happens to meet a peloton milestone. They call this a feature but it’s really a downgrade.
  11. [R54] Peloton 1/5 · US Bring back old app: I miss seeing my friends workouts on the feed. I don’t know why I just see random ones that contain badges, I don’t care about that - seeing what my friends are up to motivates me to get moving too.
  12. [R59] Peloton 3/5 · US Difficult to Find Your Friends Now: New update sucks, stop changing things just to justify charging me more.
  13. [R16] Planet Fitness 1/5 · US Might be deleting: I don’t appreciate how I haven’t had this app or a membership for 2 months yet and I’m already being charged a yearly fee, that’s dumb I don’t recommend this to anyone. And I want my money back because they already charge a late fee which is crazy cause if I’m late why go up on the price? That’s very inconsiderate of what’s coming to my bank account then proceed to charge an ext
  14. [R18] Planet Fitness 1/5 · US Brattleboro Planet Fitness: They claimed it was only one dollar for the first month and then didn’t tell me about all the extra fees and how they charge, I ended up getting charged almost $70 for “two months” of membership after only four weeks. Deceptive and dishonest.
  15. [R26] Planet Fitness 1/5 · US Can’t cancel: They are impossible to cancel. Website is always down, and then you have to go in person. Brutal
  16. [R28] Planet Fitness 1/5 · US Trash app: Would give it less stars if I could, the app sends you in a circle over and over again you cannot link an account you cannot create a membership and unless you want to pay the highest price membership you cannot progress through the log in validation system. Wildly poor ui when the app just opens a web browser page in that also advertises to you for the app you are currently trying to u
  17. [R51] Peloton 2/5 · US Updated app sucks: You cannot filter on mobile app with the update. You can’t select Yoga or Mediation classes - you have to use the search field. TERRIBLE redesign
  18. [R55] Peloton 4/5 · US No way to sort by coaches: Great app overall but the organization of being able to find classes can be challenging
  19. [R15] Planet Fitness 3/5 · US honestly the app is terrible but the place is great: my app literally will not load how else am i supposed to check in especially as a teen with the summer pass.
  20. [R70] Peloton 5/5 · US Awesome for fitness!: This app really helped me get into healthy habits and finding a routine that fits me perfectly. It helped me set healthy goals and find my perfect level on where I should be at. Peleton has plenty of workouts with fun music that gives a level and what is recommended for you. Even if you don't have one of the machines you can still use the work outs that don't use equipment.
  21. [R71] Peloton 3/5 · GB Let down by Outdoor Running feature.: I really enjoy the Peloton and I use it with the bike, and with the iPad and Apple Watch for Yoga, strength and meditation classes. With these it works very well with the watch, however the outdoor running is very disappointing. To use Peloton you must have your phone, starting a run you’ve then go 3 seconds to securely store the phone and you then have to
  22. [R73] Peloton 5/5 · US Variety: Great variety of classes and the strength classes are all so legit. Thank you for bringing then quality Peleton.
  23. [R103] Peloton 5/5 · US It’s more than a movement: Even without the peloton equipment users can and will benefit from the app based membership. I’m doing things I never thought I could or would do, the exposure to multiple different levels of exercises and classes has given me a new feel for life and moving my body. Workouts ranging from as quick as 5 minutes to an hour, live classes, personalized workout plans, and more
  24. [R72] Peloton 1/5 · US Used to be great: This app has become trash. I used to be able to see my friends’ workouts in my feed and high five them. Seeing what my friends were doing was motivating me. Now I don’t see anyone’s workouts anymore. And the app pushes you to join groups and leave comments etc. It’s become like a Facebook wanna be.

Synthesized from 110 recent App Store reviews · updated July 2026 · View on the App Store