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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ICCU Mobile Banking vs CCU Mobile Banking

ICCU Mobile Banking 4.9★ · Free to download 65
Winner ICCU Mobile Banking
CCU Mobile Banking 4.9★ · Free to download 40

ICCU Mobile Banking is the better choice for overall banking services and customer support, despite its app's performance issues, while CCU Mobile Banking struggles significantly with core app functionalities like mobile deposits and transfers.

Full reviews: ICCU Mobile Banking · CCU Mobile Banking

ICCU Mobile Banking generally receives high praise for its customer service and overall banking experience, even though its app is frequently criticized for being slow, glitchy, and having login issues. CCU Mobile Banking, while having some positive feedback for its service, faces more severe and consistent problems with its app's core features, particularly mobile check deposits and transfers.

Head to head

Features tieR12R15R26R42
ICCU Mobile Banking ICCU Mobile Banking users appreciate features like quick account viewing, money transfers to family and friends without extra apps, and the ability to open new accounts and CDs within the app . However, some users note the absence of a Zelle feature R26 and desire more intuitive transaction categorization R15. There are also complaints about issues with linking to third-party services like PLAID R12 and difficulties with external account transfers R42.
CCU Mobile Banking CCU Mobile Banking offers features like money management across multiple banks and Zelle integration . However, users report significant issues with the Zelle add-in and a complete lack of external transfer options within the app . The app also has problems with mobile check deposits R69R72R73R97 and some users miss the ability to edit account titles .
Ease of Use tieR1R3R4R8
ICCU Mobile Banking Many ICCU Mobile Banking users find the app super easy and convenient to use R8. However, a significant number of users report constant login issues, requiring frequent re-verification R16, and the app is often described as slow and unresponsive R1R4R9. Some users find the pending transaction display annoying R3 and the mobile deposit feature has become slower and worse with updates .
CCU Mobile Banking CCU Mobile Banking is described by some as easy to understand and navigate . However, the app has faced issues with auto sign-in booting users out and the removal of Face ID login R78R84. A recent update made the login process more cumbersome . Users also complain about persistent review prompts and annoying notifications .
Reliability edge: CCU Mobile BankingR1R4R7R9
ICCU Mobile Banking ICCU Mobile Banking suffers from frequent glitches, errors, and system unresponsiveness R1R4R7R9. Users report issues with mobile deposits R24, linking accounts R12, and inconsistent notifications . The app also has scheduled maintenance during inconvenient times .
CCU Mobile Banking CCU Mobile Banking has consistent application errors and is often down for hours . Users report that the transfer service between accounts is "ALWAYS down" and mobile check deposit is frequently broken, getting stuck on a blurry screen or crashing R72R73. Account balances and transactions are often delayed or inaccurate .
Price/Value edge: ICCU Mobile BankingR2R24R41R42
ICCU Mobile Banking ICCU Mobile Banking users appreciate not being "nickle and dimed" R2 and feel that the bank helps them towards financial stability R41. Some users have experienced overdraft fees due to deposit issues R24 and extra charges on loans due to app problems R42. There are also complaints about the bank only wanting to charge fees .
CCU Mobile Banking CCU Mobile Banking users do not explicitly discuss pricing or fees, but one user mentions not receiving funds from a Zelle transfer and being unable to cancel the transaction . Another user complains about the bank blocking online purchases . The general sentiment is that the app's unreliability detracts from its value.
Support edge: ICCU Mobile BankingR2R5R11R14
ICCU Mobile Banking ICCU Mobile Banking receives overwhelmingly positive feedback for its customer service, with staff described as helpful, friendly, supportive, knowledgeable, and going "above and beyond" R2R5R11R14. The fraud department is also highly praised for quick resolution . However, some users have had issues that customer representatives couldn't resolve .
CCU Mobile Banking CCU Mobile Banking users also praise their customer service as great, excellent, and helpful . However, there are instances of poor communication with new customers and customer service not being able to help with app issues like mobile deposits R69.
Pick ICCU Mobile Banking if

Pick ICCU Mobile Banking if you prioritize excellent customer service and a positive overall banking relationship, even if it means dealing with occasional app glitches and slowness R2R11.

Pick CCU Mobile Banking if

Pick CCU Mobile Banking if you value an app that is generally easy to navigate for basic functions like checking balances and recent transactions, and if you are less reliant on features like mobile check deposits or external transfers .

Evidence note: Both apps are free to download, so the free vs. paid asymmetry rule does not apply. Recent negative reviews for both apps primarily focus on app performance and reliability issues, which aligns with the overall sentiment of the lifetime ratings.

Frequently asked

Does ICCU Mobile Banking have Zelle?
No, ICCU Mobile Banking does not currently have a Zelle feature, which some users find to be a significant drawback for a mobile banking app R26.
Can I deposit checks with CCU Mobile Banking?
While CCU Mobile Banking is intended to allow mobile check deposits, many users report significant and persistent issues with this feature, including the camera not working, the app crashing, or getting stuck on a "rotate your device" message R69R72R73R97.
Are there login issues with ICCU Mobile Banking?
Yes, many ICCU Mobile Banking users experience constant login issues, including the app being slow, displaying error messages, requiring frequent re-verification by text or email, and sometimes not letting users log in unless the app is deleted and reinstalled R1R4R9R16.
Does CCU Mobile Banking support Face ID login?
The new version of the CCU Mobile Banking app has eliminated the Face ID login option, which was a popular feature among users, and they are requesting its return R78R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] ICCU Mobile Banking 3/5 · US Issues with Integration: Currently seems as though linking with PLAID services doesn’t work. Takes me into the app and then fails to load and throws an error message. Otherwise decent app but this is messing with my banking.
  2. [R15] ICCU Mobile Banking 3/5 · US Work on this!: Please listen to your members feedback. This app has the potential to be full 5 stars. Allow the category of transactions to be changed on the spot instead of having to go to financial wellness since it adds several steps to get there. It will make it more intuitive to change the transaction to the proper category and then go to financial wellness to see your insights and goals. E
  3. [R26] ICCU Mobile Banking 2/5 · US Unsatisfied: The app doesn't have a Zelle feature. What kind of mobile banking app doesn't have Zelle
  4. [R42] ICCU Mobile Banking 1/5 · US Terrible.: For a banking app it sure doesn’t let you do much banking. Trying to pay my car payment has never been so stressful. App lets you add an external account but the feature is so broken. Thanks to this app my car payment is a week late and now i have extra charges added on to my loan! can’t wait for this car to be paid off so i can delete this app.
  5. [R1] ICCU Mobile Banking 1/5 · US Really slow: This app is very slow and I get an error almost every time I try to log in. They keep making changes yet it still continues to be slow.
  6. [R3] ICCU Mobile Banking 3/5 · US Pending Fiasco: Don’t put things in “Pending” unless you add or subtract them from the total. Doing it piecemeal like you are is annoying.
  7. [R4] ICCU Mobile Banking 1/5 · US Always glitches: The app doesn’t let me see anything that’s not the snapshot of my account, it goes to a separate page and loads for a while then says system is not responding, try again later.
  8. [R8] ICCU Mobile Banking 5/5 · US Easy: Super easy and convenient
  9. [R7] ICCU Mobile Banking 1/5 · US Doesn't work. Crashes all morning.: It just needs to work every time.
  10. [R9] ICCU Mobile Banking 3/5 · US won’t even let me into the app: so i download the app, happy that i just got my first debit card, and there’s a message that says “system not responding try again later”. so i did, and it still said that. i deleted the app and re downloaded it but it still didn’t work. i’m not even that angry there’s just no good advice online
  11. [R2] ICCU Mobile Banking 5/5 · US Been with them for years: So grateful for Iccu! They’ve been good with us for the 20 years we’ve been with them , even when there has been a few hiccups along the way but they’ve always been on top of things to help us out. We are loyal to them even when there have been a the few hiccups. Other places nickle and dime ya. But have never felt that way with Iccu.
  12. [R24] ICCU Mobile Banking 2/5 · US Deposit issues: I don’t know if it’s ICCU or ICCU mobile app but a couple times my husband has made a deposit we have had overdraft fees we were told time before last that it was 8 PM I clarified that it was 8 PM my time as his main office is usually in Boise and it is an hour ahead of us. She clarified with me that it was 8 PM my time. So it happened again two weeks later and my husband was charg
  13. [R41] ICCU Mobile Banking 5/5 · US More than a credit union: I’m not the greatest with money but ICCU has been quite helpful steering me towards financial stability!!
  14. [R5] ICCU Mobile Banking 5/5 · US Servicio: Excelente servicio
  15. [R11] ICCU Mobile Banking 5/5 · US Raul: Raul went above and beyond and used creative out of the box thinking to help me. It’s how I hope someone would treat my son if he needed help. It’s how I would have treated someone. You just don’t find that much anymore.
  16. [R14] ICCU Mobile Banking 5/5 · US Equidad!!: Este banco es una maravilla, me siento contento de tener una cuenta aquí, no, no me pagaron; Lo digo desde mi experiencia como latino. La gente es muy amable en todo el sentido de la palabra, a donde quiera que voy hablo maravillas de este banco y de esta app.🙏🏻🙂‍↔️
  17. [R69] CCU Mobile Banking 3/5 · US Problems when trying to deposit a check on the app: I had a few different banks on the past. North Island is an excellent bank every nice and smooth. The only problem I have is the app to deposit checks.There is no way to deposit a check. I do everything I’m supposed to do.T try 10 times no success. I try to do that so I don’t have to go to the bank to save time and gas. When I go to the bank I te
  18. [R72] CCU Mobile Banking 3/5 · US Having issue with mobile check deposit: Mostly love this app But recently I am having an issue with the mobile check deposit function I am able to get to the point of taking a picture of the check and then the screen goes out of focus and a warning pops up that I need to rotate my camera I have tried all levels of fix both in my camera app, in the credit union app, restarting phone, deleting app
  19. [R73] CCU Mobile Banking 1/5 · US Glitch: After the last update, when I go to deposit my check and press the button to take a picture of the check the app crashes and I cannot complete the transaction to deposit. Please fix it!
  20. [R97] CCU Mobile Banking 2/5 · US Mobile check upload is flawed: I’d rather get a new bank than continue trying to get their app to work. Either it gets stuck on the “rotate your phone” screen, or there’s an application error. Super frustrating.
  21. [R16] ICCU Mobile Banking 1/5 · US Constant Login Issues: App is great when it works, but it keeps signing me out every day and won’t let me log back in unless I delete the app outright. Please fix
  22. [R78] CCU Mobile Banking 3/5 · US What happened to Face ID?: The new version of this app eliminated the Face ID login option. And it was going so well up until this point, guys. Please bring it back.
  23. [R84] CCU Mobile Banking 3/5 · US FACE I.D.: PLEASE!..can we get face I.D. already?!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store