CCU Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R30] 5/5 · US Very convenient and easy to navigate: The CCU app is surprisingly easy to interact with. It’s pretty straight forward. I’m able to access my accounts and transfer money with ease.
2. [R49] 5/5 · US A time and energy saver!: A wonderful app to have that saves me trips to CCU! It’s sooooooo convenient! Luv it!
3. [R74] 5/5 · US Convenient easy to use: Super convenient and way to use.
4. [R75] 5/5 · US Love my NICU, super easy to navigate and fast.: Extremely fast, convenient and easy to use!
5. [R34] 5/5 · US Great app!: Easy to review accounts, pay through Zelle, or pay bills! Highly recommend!
6. [R43] 5/5 · US Compliment: I have been a member for decades. This app allows me to track all funds in real time Happy New Year 2024
7. [R23] 5/5 · US As if people did not know this is the best bank app!!: This app saves you the trouble of going to a bank to get your financial affairs done right. At the touch of your fingers you can avoid most transactions including using the most famous Zelle app within it. It will definitely not disappoint you!
8. [R31] 5/5 · US Everything you need: The CCU app has so mean features. One of my favorites is the money management. You see your spending from all accounts even accounts you have a different banks!
9. [R15] 1/5 · US Glitch: After the last update, when I go to deposit my check and press the button to take a picture of the check the app crashes and I cannot complete the transaction to deposit. Please fix it!
10. [R54] 3/5 · US Problems when trying to deposit a check on the app: I had a few different banks on the past. North Island is an excellent bank every nice and smooth. The only problem I have is the app to deposit checks.There is no way to deposit a check. I do everything I’m supposed to do.T try 10 times no success. I try to do that so I don’t have to go to the bank to save time and gas. When I go to the bank I te
11. [R58] 2/5 · US Mobile check upload is flawed: I’d rather get a new bank than continue trying to get their app to work. Either it gets stuck on the “rotate your phone” screen, or there’s an application error. Super frustrating.
12. [R59] 1/5 · US Mobile deposit STOPPED working: With the newest update, mobile check deposit has completely stopped working. After moving to south Orange County from San Diego, I don’t have a branch that’s close to me so I rely on mobile check deposit for payments I receive. With the new update, this feature is completely broken. It is stuck on a blurry screen with a “rotate your device to continue your deposit”
13. [R14] 3/5 · US Auto sign in boots me out: When I try to do my passcode to sign in off it boot me out. The app simply closes, and I have to restart. It has been happening, one more frequent That site everything was well
14. [R26] 1/5 · US Not working: I’ve been using the app for a couple of years now, but there are stretches in time where the app won’t even open and it’s happening again. It’s currently been like this for a week now. I’ve redownloaded it so many times to see if that will do the trick and it won’t work.
15. [R40] 2/5 · US Consistently has application errors: Very frustrating that I am unable to look at my accounts for hours at a time.
16. [R56] 1/5 · US New login is a hassle: I updated my CCU app recently. Whatever was done to the login page on the app, please undo it! I now have to enter my passcode and then search for my passcode in the settings of my iPhone’s “Autofill Password” instead of it automatically filling once I’ve entered the passcode. Completely inconvenient. Defeats the purpose of a smartphone!
17. [R3] 1/5 · US Transfer Service ALWAYS down: Why is the transfer between checking and savings option ALWAYS down?! It’s incredibly frustrating! Please update this function!
18. [R53] 1/5 · US What happened?: What happens to the app? Is the app was hacked! No way to transfer between accounts, paying a loan would not load, on android it it’s even worst trying to load some money transfer app
19. [R164] 1/5 · US Please let me pay my credit card bill!!!: I can no longer pay my credit card bill by using the transfer function on the app. PLEASE FIX!!!
20. [R9] 1/5 · US Late posting of deposit: Why do you always take so long to post my money? Ridiculous and lazy
21. [R108] 1/5 · US Doesn’t give you immediate transaction information: You usually have to wait for your monthly statements. With today’s technology this app should give up the minute information on all transactions, not just a few. I have to pick up the phone for that.
22. [R132] 3/5 · US Delayed: There is a huge delay right after I make a payment, it feels like you don’t see the right amount in the account for over a week.
23. [R144] 3/5 · US Funds not actually available: Stupid app says funds available and they may or may not be available. Twice they put me in a bad situation and nearly ruined my day.
24. [R2] 1/5 · US Limited: Pretty limited compared to bigger bank apps. I hate that it asks me to review it every other day
25. [R5] 4/5 · US Annoyed: So far the app has been great until the latest update, this issue needs to be fixed due to annoyances of asking every time I log into the app to rate it… hope this issue is fixed soon thanks in advance
26. [R112] 1/5 · US I would like this app a lot better if it would stop pestering me for reviews!: Quick to load, gives me all the information and capability I need, and rarely if ever glitches. Love being able to direct deposit checks this way.
27. [R119] 1/5 · US Worked fine before update: I went to check my balance and the app insisted I rate it. That was annoying. Then it took me to an update. That was also annoying. Then it asked me for a review. So, here’s my review, now that you’ve annoyed me: I don’t like this app any more. It worked fine. Then the developers tried fixing something that wasn’t broken and asked my opinion of that. I don’t like it.
28. [R21] 2/5 · US Zelle not sent: Requested Zelle from CCU to my other bank since I haven’t received a debit card yet. My funds still haven’t been deposited to other bank. I can’t even cancel transaction on either side now and am without my funds.
29. [R50] 5/5 · US Zelle app within the CCU app is useless: It’s almost impossible to send via Zelle using the CCU app. There’s always a hold on payments sent out to my contacts. It’s very difficult to conduct business using the Zelle app within the CCU app. Other than that, the app is A-ok.
30. [R51] 3/5 · US Interface Issues: Good and helpful app, but PLEASE fix the zelle add in. Whenever I add a new contact, it asks me to confirm by pressing 'continue,' but because it's just a website loaded onto the ccu app, it's a pop up. The pop up ends past my screen so I can't click continue, even when I try to zoom out or change the rotation.
31. [R166] 2/5 · US Worse than previous app: The interface of this new app is much more difficult to read than the previous one; looks like it was designed in MS Paint. Navy text boxes with black type? Come on.
32. [R167] 1/5 · US Thee Worst banking app ever!: I hope someone actually reads this and makes some changes. I have had several other banking apps and this is by far Thee Worst, the functionality, the looks, the amount of time and effort it took to find the app in the App Store was utterly ridiculous. This app looks and feels like the IT department walked in the credit union asked its tellers if any of them knew how
33. [R169] 3/5 · US Functional but Klunky: I got the app to work fine, but lots of black text on a dark blue background. Whoever thought that was a good idea? Makes things super hard to read. Also tried to do in-app support, but it seems to require an acct #, which the app knows, but doesn't display fully and forces me to type in. But I would have to go dig that out from my paper archive. What gives? Also tried t
34. [R168] 1/5 · US Still doesn't support business banking!!: I only have a business account with CCU, so the app won't let me log in. Absolutely ridiculous. Really hope they sort this out, us business customers would like CCU to join us in the 21st century.
35. [R114] 1/5 · US Worst bank app: The app does not work at all. Im over this crap.
36. [R161] 1/5 · US What's the use?: Not only did the credit union make my account inaccessible at ATMs for an entire weekend and more, I know I have a useless app which, though it seems to recognize me, has no intention of doing any kind of business with me. If this is any indication of what the merger has in store for me in the future, I may well pull my money out.
37. [R172] 1/5 · US Not working: It is the 15th of May, 6:28pm eastern time and the app is still not working.
38. [R176] 1/5 · US App not working: According to your message, the new app is supposed to be available today Monday, May 15. Today is Monday, May 15th and the new CCU app is not working after the merge. I continue to get the message: "Sorry - this app is no longer supported. Please download our new app or contact us for more information." I have downloaded the new app. Please fix. Thank you.
39. [R57] 4/5 · US Can’t Mobile Deposit: Just letting you know that as of the most recent update, the app doesn’t let me mobile deposit anymore. I open the camera to try to take a photo of my check and the camera stays foggy, doesn’t fully open when I rotate my phone either.
40. [R29] 2/5 · US Missing external transfers: App is fine for viewing balance and recent transactions, but I noticed that there isn’t an external transfer option within the app.
41. [R72] 1/5 · US I keep mixing up my accounts: The new mobile banking app is horrible! I hate it
42. [R61] 3/5 · US Having issue with mobile check deposit: Mostly love this app But recently I am having an issue with the mobile check deposit function I am able to get to the point of taking a picture of the check and then the screen goes out of focus and a warning pops up that I need to rotate my camera I have tried all levels of fix both in my camera app, in the credit union app, restarting phone, deleting app
43. [R63] 2/5 · US Camera & Deposits: The app doesn't allow me to do mobile deposits. When I select the camera I get a message to "rotate the camera" and nothing. I'm so frustrated. And yes, the camera has permission in the app.
44. [R83] 3/5 · US What happened to Face ID?: The new version of this app eliminated the Face ID login option. And it was going so well up until this point, guys. Please bring it back.
45. [R110] 3/5 · US FACE I.D.: PLEASE!..can we get face I.D. already?!