Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fly Delta vs Alaska Hawaiian

Fly Delta 4.8★ · Free to download 65
Winner Fly Delta
Alaska Hawaiian 4.8★ · Free to download 55

Fly Delta has a slight edge due to its more consistent core functionality, despite both apps suffering from frequent login and syncing issues.

Full reviews: Fly Delta · Alaska Hawaiian

Both Fly Delta and Alaska Hawaiian apps are plagued by login problems and general bugginess, frustrating users trying to manage their travel. Fly Delta, however, appears to offer more reliable flight information and gate updates, while Alaska Hawaiian struggles with its post-merger integration and basic functionality.

Head to head

Features edge: Fly DeltaR2R5R6R8
Fly Delta Fly Delta users appreciate features like immediate gate change updates, accurate flight information, and easy access to boarding passes for Apple Wallet R2R8R14. However, some users miss previous functionalities like Concur integration R5 and desire new features such as dark mode R6 and better baggage information at check-in . There are also requests for improved search functionality, specifically for deals without a particular destination .
Alaska Hawaiian Alaska Hawaiian users value features like free texting R77 and a luggage tracker R112. However, many report issues with incomplete travel info support, where return itineraries or flight changes are not properly displayed . The app also lacks the ability to change one leg of a round trip without canceling the whole ticket and has problems with adding mobility scooters .
Ease of Use edge: Fly DeltaR3R7R8R9
Fly Delta Fly Delta receives mixed reviews for ease of use. Many praise its 'wonderful user experience' and 'easy check in online' R8. However, a significant number of users find the app's login process frustrating, requiring frequent re-logins R7R9R29. Booking flights is also reported to be buggy, with buttons not working R3R15R16R49 and issues with credit card saving .
Alaska Hawaiian Alaska Hawaiian users frequently complain about the app's login process, stating they have to sign in 'almost every time' they open the app . The app is described as having a 'horrible UI' and being 'very confusing' . Some users find it user-friendly for check-in , but others struggle with booking and payment processes .
Reliability tieR1R10R19R21
Fly Delta Fly Delta's reliability is a major point of contention. Many users report the app is 'super buggy,' 'constantly freezes,' and gives 'error messages' with almost every tap R1R10. Specific issues include widgets not working consistently , trips not updating automatically R19R21, and problems with ecredits and vouchers . Some users even report the app stopped working entirely for over a year .
Alaska Hawaiian Alaska Hawaiian users describe the app as 'extremely glitchy,' 'buggy,' and 'laggy' . Frequent issues include the app not accepting TSA PreCheck information , problems with flight time change acknowledgements , and general unresponsiveness . The app's performance seems to have worsened after the merger, with some users unable to log in at all .
Price/Value tieR4R15R49R62
Fly Delta As a free app for a major airline, Fly Delta's value is tied to its functionality for managing travel. Users express frustration when bugs prevent them from booking or upgrading, effectively making it harder to spend money R15R49. Some users mention paying extra for seats and not receiving the service R4, which impacts their perceived value of the airline and by extension, the app.
Alaska Hawaiian Alaska Hawaiian is also a free app. Users highlight issues that diminish its value, such as not being able to change one leg of a flight without cancellation, leading to higher costs . The general bugginess and poor customer service experiences detract from the overall value proposition, despite positive comments about the airline's service R62.
Support edge: Fly DeltaR7R14R19R23
Fly Delta Fly Delta users report mixed experiences with customer support. Some praise timely and patient responses for name corrections R23 and the app's ability to reduce the need to call customer service R14. However, others describe customer support as 'dead silent' when login issues arise R7 or unresponsive to app-related problems, even for high-tier members R19.
Alaska Hawaiian Alaska Hawaiian users frequently criticize the lack of support. There are reports of long hold times , no one available to help with app issues , and a general decline in customer service quality . One user mentioned having to go to the airport to solve a problem themselves due to unhelpful app and phone support .
Pick Fly Delta if

Pick Fly Delta if you prioritize accurate and immediate flight updates, such as gate changes, and appreciate a generally good user interface when it functions correctly R2R8R14. It may also be a better choice if you value the ability to add boarding passes to Apple Wallet easily R8.

Pick Alaska Hawaiian if

Pick Alaska Hawaiian if you value features like free in-flight texting and a luggage tracker R77R112. It might also be suitable if you frequently fly with Alaska Hawaiian and are willing to tolerate frequent login issues and occasional glitches for the airline's overall service R62.

Evidence note: Both apps have a high volume of negative recent reviews, particularly concerning login issues and general bugginess, which contrasts with their high lifetime ratings. The free nature of both apps means that negative feedback often stems from friction points for all users, not just paying customers.

Frequently asked

Do these apps have reliable login processes?
No, both Fly Delta and Alaska Hawaiian apps suffer from frequent and frustrating login issues, with users reporting constant re-logins, blank screens, and inability to access their accounts R7R9R29R40.
Can I manage my flight bookings easily on these apps?
Managing flight bookings can be challenging on both apps due to various bugs; Fly Delta users report issues with the 'find flights' button not working and difficulties adding seats or credit card information R3R15R16R49, while Alaska Hawaiian users experience problems with incomplete travel information, not being able to change flight legs, and glitches during booking .
Are there any unique features that stand out in either app?
Fly Delta is praised for its immediate gate change updates and accurate flight information, often eliminating the need to check airport boards R8R14, while Alaska Hawaiian offers free in-flight texting and a luggage tracker that shows if bags are loaded on your flight R77R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fly Delta 5/5 · US Fantastic app. Get it: Do not screw this app up! Great communication from delta to your phone. I’m sure if they could carry you to the terminal the app would. Fast comms when you need to see your gate. Love this app!!!!
  2. [R5] Fly Delta 4/5 · US Why did you delete the Concur functionality from the app.: They deleted the Concur functionality from the app. Please bring this back!
  3. [R6] Fly Delta 3/5 · US Dark mode: Add dark mode in the app
  4. [R8] Fly Delta 5/5 · US Such a wonderful user experience: This is simply a wonderful app. I recently experienced 3 flight delays due to thunderstorms across the east coast. The Delta app immediately sends me a gate change update via the mobile app and text message. It has the most accurate flight information, so I don’t have to read the possibly outdated flight boards at the airport. I love how easy it is to access board
  5. [R3] Fly Delta 3/5 · US Good but Needs Work: I like the general user interface. However, often times when I’m searching for flights, I will plug in all the info and the “find flights” button just doesn’t work. It’ll ‘click’ but but not even attempt to load to a new page.
  6. [R7] Fly Delta 1/5 · US Login isn’t working: I have several hours before my flight and I can’t login. Not in app or on website. Customer support is dead silent. Nice…
  7. [R9] Fly Delta 3/5 · US Login process sucks: The login on the app barely works at first
  8. [R1] Fly Delta 1/5 · US Horrible app, horrible costumer support: Super buggy. Always gives error messages. Useless. Not very different from Delta in general.
  9. [R10] Fly Delta 1/5 · US Delta is Awful: Delta is an awful company and its app is just as bad as the rest of it. The app constantly freezes and inundates you with notifications if you don’t turn them off immediately. Don’t use Delta, and don’t use their app.
  10. [R19] Fly Delta 2/5 · US App Not Updating Trips: Since mid June 2026 my trip feed stop updating. I thought Delta would fix the issue soon but no it still continues to be an issue. I’ve deleted the app and reinstall and made sure there are no IOS updates too, still didn’t work. I contacted Delta and despite being a Diamond Medallion trying to help, the customer service folks I spoke with said they couldn’t help and told me
  11. [R21] Fly Delta 3/5 · US Used to be helpful, but now bugs: I used to use this app to track all my trips, but for the past few weeks it won’t show my trips. I have to type in my confirmation number in the My Trips section for it to fetch anything - before it would update automatically based on my account. It still does on web browser, just not on the app. Fix this please 🥹
  12. [R4] Fly Delta 1/5 · US Garbage: Last year I paid extra for an aisle seat from San Diego to New York. When I boarded the plane my seat had been reassigned to someone else and I was forced to the middle seat. I filed a complaint to be reimbursed. The complaint was ignored. There’s better options out there. I strongly suggest using another carrier
  13. [R15] Fly Delta 3/5 · US I’m trying to give you money: Just bugs everywhere trying to add seats. You have one flow that lets you upgrade, but the wording on the other flows make it seem like you can upgrade. Then you go add credit card and years cap out at 23….you hate money.
  14. [R49] Fly Delta 1/5 · US Horrible app: After 35 years in software I know a bad app when I see one. This one is terrible. Was very good in 2019 when I last used it. Does not lead you through standard navigation steps to book a flight. Selection texts all over the place. Then at the end, the pay by credit card button not active. No explanation why! Ended up going through phone reservations which was its own nightmare.
  15. [R62] Alaska Hawaiian 5/5 · US Best Airlines: Vacation starts as soon as you board. They are nice people here at Alaskan and Hawaiian. Thank you for that Mai tai long ago in economy class I forever remember that it made my day ❤️🥰🌺🌴😎
  16. [R14] Fly Delta 5/5 · US Best airline app in the US: I fly constAntly and have top level status on all major IS carriers. Delta’s app is superior and beyond comparison. You literally never have to call the 1-800 number unless there are very unusual circumstances. As with all things regarding Delta, it’s the best in the industry and the best in the country and they continued to improve every day. I love this airline, I lov
  17. [R23] Fly Delta 5/5 · US Great service: I needed to correct a misspelled name. After contacting customer service, they responded promptly, were patient, and resolved the issue accurately. · translated
  18. [R29] Fly Delta 4/5 · US Login Every Time: Generally, the app is very good and I can accomplish what I want to. But since the last major update, I now have to log into the app every single time that I open it. And there are times, especially in airports, when connectivity isn’t that great and logging in can be hard to do. I wish they would go back to the previous version where it preserved your credentials.
  19. [R40] Fly Delta 1/5 · US Too many failures: This app is trash. It constantly logs me out and then gives error messages when I attempt to log in
  20. [R16] Fly Delta 1/5 · US We’re sorry - please try again later: Been trying to book a return flight for about a month. App never allows me past “Find Flights” button. I have other airlines to check as well as the delta website but the app has been useless.
  21. [R77] Alaska Hawaiian 5/5 · US Great flight: Free texting is wonderful
  22. [R112] Alaska Hawaiian 5/5 · US Luggage tracker: We all learn things at different times. I recently saw this app Alaska Air as a luggage tracker and shows that is loaded on your flight #. If not you can start the search for your luggage. It should give you the flight it actually is on.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store