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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Alaska Hawaiian

35
User verdict / 100 High confidence In trouble

The Alaska Hawaiian app is currently experiencing significant login and stability issues for many users, particularly since its integration with Hawaiian Airlines, despite some users finding it easy to use for basic functions and praising the airline's customer service.

4.8★ lifetime (1,563,891) Free to download since 2010 by Alaska Airlines, Inc. updated 0.4 mo ago recent negative 44% 120 reviews across 4 regions
Login Issues App Performance & Stability Post-Merger Decline Customer Service Ease of Use (when working)
5★205
4★29
3★29
2★45
1★164
recent reviews across 4 regions, vs the 4.8★ lifetime average

Recent reviews for the Alaska Hawaiian app highlight widespread problems with logging in, frequent sign-outs, and app freezing, especially following the integration with Hawaiian Airlines. While some users appreciate the airline's customer service and the app's ease of use for booking and check-in, the overall sentiment is negative due to critical functionality failures.

What users like

  • Many users find the app quick and easy for booking flights, checking in, and managing trips when it functions correctly.R24R31R73R118
  • The airline's customer service receives high praise for being helpful, friendly, and efficient, assisting with issues like cancellations, rebooking, and baggage.R11R64R72R75
  • Some users appreciate the ability to pre-order in-flight meals and track luggage within the app.R24R90

What users complain about

  • A significant number of users cannot log into the app, encountering blank screens, freezing, or login failures.R1R2R3R4
  • Users are frequently signed out and forced to re-login, which is inconvenient and often fails.R1R15R37R55
  • The app is described as buggy, slow, and prone to freezing or hanging, especially since the integration with Hawaiian Airlines.R14R15R32R51
  • Some users report issues with specific features, such as adding boarding passes to Apple Wallet, recognizing valid Nexus passes, or automatically populating reservations.R46R160R175R283
  • The app's reliance on external browser pages for login and authentication is a point of frustration.R7R35R42R200
  • The recent update is cited as the cause of many login and usability problems, contradicting the developer's notes about general bug fixes and performance improvements.R1R15R30R39

Latest update · v8.12.0

What the developer says changed (the verdict above weighs this against what reviewers report):

General bug fixes and performance improvements. You can personalize your experience by choosing an Alaska Airlines or Hawaiian Airlines look and feel. You can do this by selecting Brand experience in the More menu. Thanks for flying with us, and thanks for your help finding bugs. Please keep sending us feedback—we're always listening.

Recurring themes

Login Issues negative
Many users report being unable to log into the app, encountering blank screens, freezing, or authentication failures. This issue is frequently attributed to the recent update and the integration with Hawaiian Airlines. The app often redirects to a browser for login, which then fails or gets stuck.R1R2R3R4
App Performance & Stability negative
Users describe the app as buggy, slow, freezing, or hanging, particularly after the merger. This makes basic functions difficult and frustrating. The developer's notes mention 'general bug fixes and performance improvements,' but recent reviews contradict this.R1R4R5R14
Customer Service positive
Despite app issues, many users consistently praise Alaska Airlines' customer service, describing staff as helpful, friendly, efficient, and going out of their way to assist with various travel needs.R11R64R72R75
Ease of Use (when working) mixed
When the app is functional, some users find it easy to navigate, book flights, and check in. However, this positive aspect is heavily overshadowed by the widespread login and stability problems.R24R31R73R102
Post-Merger Decline negative
Many reviewers explicitly state that the app's quality significantly declined after the merger or integration with Hawaiian Airlines, citing increased bugs and login problems that were not present before.R13R14R15R23

Who it's for

This app is currently for users who are willing to tolerate significant login and stability issues, or those who primarily interact with Alaska Airlines through their excellent customer service R11. It is not recommended for users who need a reliable, consistent mobile experience for managing their travel R45.

Evidence note: The recent reviews show a strong negative sentiment, particularly regarding login issues and app stability, which directly contradicts the developer's release notes about bug fixes. The lifetime rating of 4.8 is a stark contrast, indicating a significant negative trajectory in user experience since the recent updates and the Hawaiian Airlines integration. The evidence for app functionality (pros) is present but often qualified with 'when it works' or 'easy to use' without specifying if it's after successful login.

Frequently asked

What are the main problems with the Alaska Hawaiian app?
The main problems with the Alaska Hawaiian app are widespread login failures, frequent sign-outs, and general app instability like freezing or hanging, which many users report started after the integration with Hawaiian Airlines R1R3R15R39.
Does the app allow me to stay logged in?
No, many users report that the app frequently signs them out and does not remember their device, forcing them to re-login multiple times, which often fails R1R15R55R68.
Has the recent update fixed bugs as claimed by the developer?
Recent user reviews contradict the developer's claim of 'general bug fixes and performance improvements,' as many users report new or worsened login issues and app instability directly after the latest update R1R30R45.
Is the Alaska Hawaiian app easy to use for booking flights?
When the app is functioning and users can successfully log in, some find it quick and easy to look up and book flights, as well as check in R24R120R143.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R24] 5/5 · US Quick and Easy to use.: The app makes it quick and easy to look up flights, book, check-in, pre-order in flight meals all on the go. If you fly Alaska Air Group, highly recommend using the app.
  2. [R31] 5/5 · US Fly Alaskan: The check-in process was easy. They didn't try to sell me a bunch of extras. I appreciate that. I will fly this airline again just for this reason.
  3. [R73] 5/5 · US Friendly app: I’ll use this airline because the ease to book
  4. [R118] 5/5 · US 10/10: The app is super easy to navigate, I needed no outside help besides my app!
  5. [R11] 5/5 · US Customer service: Customer service helped us a ton when we had some health issues, walked us through how to cancel, use the wallet, and rebook. Very grateful and thankful.
  6. [R64] 5/5 · US Excellent service: I had to re book my flight several times to coordinate my surgery and Alaska Hawaiian made the changes each time with no hassle! What a relief! Mahalo 🌈🤙🏼
  7. [R72] 5/5 · US Great Customer Service: Flight attendants and crew are always so polite and have a Great Attitude!!
  8. [R75] 5/5 · US Alaska is Great!: Alaska Air is by far the most reliable airline I have ever traveled on. I’ve been a devoted flier since 1994. The staff are friendly and the service is great!
  9. [R90] 5/5 · US Luggage tracker: We all learn things at different times. I recently saw this app Alaska Air as a luggage tracker and shows that is loaded on your flight #. If not you can start the search for your luggage. It should give you the flight it actually is on.
  10. [R1] 1/5 · US New Update: The new update makes the app completely unusable. I am unable to log into my account. There is a requirement to open a separate screen to log in that fails to load. There is no way to stay logged in on my device. I have restarted the app and my phone with no improvement.
  11. [R2] 1/5 · US Fix the sign in: Signing in is impossible
  12. [R3] 1/5 · US Unable to Log in: Unable to log in and even use the app. A blank screen shows after signing in.
  13. [R4] 1/5 · US Can’t login: App keeps locking up on the login screen. I e tried deleting and reinstalling but still doesn’t work. Pretty useless if I cant login.
  14. [R15] 3/5 · US Better Before: Before the combination with Hawaii, the app used to work better. I continuously get signed out and then the app just freezes. I have to uninstall and reinstall to get it to log back in… I am not sure what the connection is or if it’s just coincidental, but I did not have to do this before.
  15. [R37] 1/5 · US Needs work: The old app was much better. I hate being forced to log on all the tome
  16. [R55] 1/5 · US Your App: Dear Alaska Airlines - as a long time loyal flyer lounge member and card holder as well as a million miler, I have become incredibly frustrated with your app. It consistently signs me out and takes multiple attempts to log back in. It used to be the best app and made travel easy. Now, it’s a bug filled experience that has me disappointed and dissatisfied with my complete Alaska experi
  17. [R14] 2/5 · US Big fall from app before the merger: The Alaska app used to be great before they merged with Hawaiian Air. Now it’s slow and buggy, frequently hangs, pages don’t load properly.
  18. [R32] 1/5 · US Buggy: Stick and halts continually.
  19. [R51] 2/5 · US Downward spiral: Used to be good, getting worse
  20. [R46] 1/5 · US Cannot add Boarding Pass to iOS Apple Wallet and no Live notifications: See above title. Very inconvenient.
  21. [R160] 3/5 · US Not so good: I log in and expect to find my trips. Instead it asks me to enter record locators. I have an account. You can’t connect my history, current, and future trips? Not impressed.
  22. [R175] 3/5 · US Upcoming trips: This is the second time that I’ve had an upcoming flight that is not reflected on the app, I have to enter the confirmation number to pull it up every time and this is very frustrating.
  23. [R283] 3/5 · CA Does not recognize my valid nexus pass: Alaska service is good but since new app does not recognize us canada nexus so you have to check in at counter or lose TFSA line
  24. [R7] 1/5 · US Login in page always fails: Every login takes you to a blank white screen that creates the same dead end every time. Opening Alaska on a mobile browser automatically kicks you over to this crummy app which DOESN’T LET YOU LOGIN. All I want is my boarding pass, this shouldn’t be this painful to get a basic necessity for travel.
  25. [R35] 1/5 · US Not sure what others are seeing but I sure am not: I am a pretty regular business traveler, and I have to say that the Alaska app is absolutely the worst to deal with. The fact that it takes you to the browser to log in as your first warning sign. Upon taking a trip back to 2007 and fill in your information into the browser page it then hangs up when you see a blank screen about 50% of the time
  26. [R42] 1/5 · US Fake beta testing app: Worst airline app ever. Doesn’t even work in the app, directs you online to sign in constantly. Every other airline hasn’t this figured out yet they don’t. Good thing I fly Delta or United only now. Alaska just keeps getting worse
  27. [R200] 4/5 · US Logging in: It’s frustrating always to be redirected to a website to login to the app. Please make your app as easily accessible as all other apps.
  28. [R30] 1/5 · US Forced to update, now doesn’t work: The old app was fine. After the forced update, I can’t log in, so the app is useless.
  29. [R39] 1/5 · US Ruined the app: You all took a perfectly good app (the old Alaska Air app) and ruined it. The log in feature never works. I can never stay logged when I finally do get into my account. And I know I’m not the only one who finds the redesign awful to use. Alaskans already endure a flight monopoly on major air routes in-state. It’s a shame we now have to endure an app that doesn’t work!
  30. [R5] 1/5 · US Needs a lot of help: This app is probably the worst airline app I have. It is so inconsistent and difficult to navigate . Please find a good app creator like the AA app. Thanks
  31. [R102] 5/5 · US Love, Hawaiian and Alaskan Airlines: Great great app. Easy to use great airline as well. Really enjoy traveling with them. Nothing but the best excellent customer service.
  32. [R13] 1/5 · US Can’t log in: This app no longer works. I can login on the website but not the app. I’ve tried everything suggested online. Nothing works. It used to work great, but that changed when they combined the Alaska and Hawaii apps. The app is pretty essential when traveling without a laptop, which is most of the time for me. Fix it, Alaska.
  33. [R23] 1/5 · US Terrible: Terrible since after the merge!
  34. [R68] 3/5 · US Bad Sign in Process: I don’t like the new sign in process for the app. It requires that I sign in almost every time I open the app. And when traveling and checking updates, it’s pretty inconvenient.
  35. [R45] 1/5 · US Terrible app, latest update even worse: Latest update made it impossible to log in, you gotta delete the app and never install it again and just use the website if you want to actually get where you’re trying to be . They’re saving money on the devs and it’s really showing. Worst airline app I have used, there’s no point of having it if you can’t even authenticate your login.
  36. [R120] 5/5 · US Easy peasy booking: I love how nice and easy it is to book on the new Atmos app!!
  37. [R143] 5/5 · US Online Booking: Awesome ! Easy n quick
  38. [R205] 5/5 · GB Check in so easy with the App.: No problems checking in on the Alaskan App…even for me.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store