Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Hollister Co. vs Urban Outfitters

Hollister Co. 4.9★ · Free to download 60
Winner Urban Outfitters
Urban Outfitters 4.9★ · Free + IAP 75

For a smoother shopping experience, Urban Outfitters is the better choice.

Full reviews: Hollister Co. · Urban Outfitters

While both apps have their strengths, Urban Outfitters edges out with a more reliable shopping experience despite some recent negative feedback. Hollister Co. has a higher number of users reporting issues with app functionality and customer service.

Head to head

features edge: Urban OutfittersR9R12R63R99
Hollister Co. Hollister users appreciate the clothing quality but often mention limited stock and features like no dark mode.
Urban Outfitters Urban Outfitters users enjoy the variety but express frustration with restocking issues and a new rewards program that they find less appealing.
ease of use edge: Urban OutfittersR4R19R65R70
Hollister Co. Hollister users frequently report issues with app loading times and glitches.
Urban Outfitters Urban Outfitters users find the app easy to use but have noted recent glitches and login issues.
reliability edge: Urban OutfittersR13R44R67R103
Hollister Co. Hollister has many complaints about order tracking and delivery delays.
Urban Outfitters Urban Outfitters users report similar issues but have a more consistent experience overall.
price/value tieR21R72R86R78
Hollister Co. Hollister is seen as expensive with limited stock, leading to mixed feelings about value.
Urban Outfitters Urban Outfitters is also considered pricey, but users often justify it with quality.
support edge: Urban OutfittersR16R58R82R94
Hollister Co. Hollister users express frustration with customer service and app functionality.
Urban Outfitters Urban Outfitters users have also faced issues, particularly with the new rewards system, but generally report better service.
Pick Hollister Co. if

you prefer Hollister's clothing style and are willing to navigate app issues.

Pick Urban Outfitters if

you want a more reliable shopping experience with better app functionality.

Evidence note: While both apps have received mixed reviews, Urban Outfitters has a slightly better overall reputation despite some recent negative feedback.

Frequently asked

Which app has better customer support?
Urban Outfitters generally has better customer support, although both apps have received complaints about service quality, especially regarding order issues.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Hollister Co. 3/5 · US Why I love Hollister ❤️: I love shopping at Hollister but the app doesn't have the same options of clothing as the store so your choices are limited and the it's expensive but Hollister is a great place to shop ❤️
  2. [R12] Hollister Co. 3/5 · US never in stock: always upping the prices but never putting stuff back in stock.
  3. [R63] Urban Outfitters 3/5 · US They never restock: Things sell out too fast and never get restocked. 7$ shipping is also outrageous for the quality.
  4. [R99] Urban Outfitters 3/5 · US new rewards system is trash: i’ve been a part of urban’s rewards system since 2016 and usually wind up hitting gold tier by june. i’ve seen them dwindle down how often you get rewards for years, and this new update is the worst thing yet. change it back, and where did the birthday gifts go?
  5. [R4] Hollister Co. 2/5 · US review: app loads very slowly. none of the pictures are showing and i can’t see anything but the title if the item.
  6. [R19] Hollister Co. 1/5 · US super glitchy: this app is laggy and glitchy and takes forever to add something into the cart ir search the item up
  7. [R65] Urban Outfitters 5/5 · US Very great app: This is a very great app that is easy to use.
  8. [R70] Urban Outfitters 1/5 · US App broken: For months I can’t use the app it just keeps saying “there’s a problem authorizing your account” every time I open the app. I delete it and redownload so I’m not even logged it and it doesn’t matter.
  9. [R13] Hollister Co. 1/5 · US WHERE IS MY ORDER???: I order almost 2 months ago and my delivery still isnt here!!!! if it doesnt show up i want a refund!! this is outrageous service its not letting me contact Hollister WHERE IS MY PACKAGE!!??? Its been in “transit” FOR ABOUT 2 MONTHS i will be suing if my package doesn’t come in the next week!
  10. [R44] Hollister Co. 1/5 · US We don’t MATTER: Company feels that consumers or customers don’t matter they lost my package as of June 2 here it is the ninth and they’re saying if I’m approved they will give me a new package but only if it’s approved when FedEx and Hollister never sent me a package because it was lost by FedEx since June 2. This company feels that we don’t matter because they have too many customers to be worri
  11. [R67] Urban Outfitters 2/5 · US Order processing poor application functionality: I had to attempt four times before my order would be able to go through and two items even if the size changed would not process
  12. [R103] Urban Outfitters 1/5 · US 0 stars: I would give it a 0 but I can’t. Every time I order something it goes to back order or out of stock after it takes my payment. Never had a good experience with this app. I’m always chasing an order I spent money on Months ago and never get my full return.
  13. [R21] Hollister Co. 3/5 · US Not the best: As usual of any brand they want money but I just recommend not to download any apps for brands. Hollister keeps pestering to me about clothes and rewards and I do like the clothes I bought but I don’t feel that it’s high quality enough to justify the price.
  14. [R72] Urban Outfitters 3/5 · US XXXpensive: For pretty basic stuff
  15. [R86] Urban Outfitters 5/5 · US Love: It’s expensive, but I know why it’s expensive because it’s really good quality
  16. [R78] Urban Outfitters 3/5 · US too expensive: really expensive, despite good quality. would be beneficial for students if we could apply more than one discount to an order. it said an order above 50 dollars would receive free shipping, but did not.
  17. [R16] Hollister Co. 1/5 · US Terrible app: Doesn’t load to make a return or get to customer service. I’ve been trying for weeks. Extremely frustrated.
  18. [R58] Hollister Co. 1/5 · US If I could I’d give a zero.: Literally horrible, the returns are absolutely a nightmare NEVER order from here
  19. [R82] Urban Outfitters 2/5 · US UO Rewards: Deleted the app because of the horrible new rewards system.
  20. [R94] Urban Outfitters 1/5 · US Don’t like new version: Scam: $5 rewards after your 4th purchase don’t show. You call customer service and they don’t help. I prefer old reward program where you could track your progress on the app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store