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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

First Horizon Mobile Banking vs Banner Bank Mobile Banking App

First Horizon Mobile Banking 4.8★ · Free to download 60
Winner Banner Bank Mobile Banking App
Banner Bank Mobile Banking App 4.7★ · Free to download 80

First Horizon Mobile Banking has a higher lifetime rating, but recent reviews indicate significant reliability issues, making Banner Bank Mobile Banking App the more dependable choice for day-to-day banking needs.

Full reviews: First Horizon Mobile Banking · Banner Bank Mobile Banking App

First Horizon Mobile Banking boasts a higher lifetime rating and some users praise its ease of use and customer service, but it is plagued by frequent app downtime, login issues, and non-functional features. Banner Bank Mobile Banking App, while having a slightly lower lifetime rating, is generally described as reliable and easy to use, with fewer critical issues reported.

Head to head

Reliability and Stability edge: Banner Bank Mobile Banking AppR1R4R9R10
First Horizon Mobile Banking First Horizon users frequently report constant maintenance, app crashes, and inability to log in, often at inconvenient times R1R4R9R10. Some users experience the app being stuck on an ATM finder screen, rendering it useless R53.
Banner Bank Mobile Banking App Banner Bank users generally find the app fast and reliable, with some noting improvements over time . However, a few users report issues with the app not opening on iPad or locking them out after too few password attempts .
Features and Functionality edge: Banner Bank Mobile Banking AppR2R6R10R13
First Horizon Mobile Banking First Horizon users report significant issues with key features, including non-working mobile deposit R10R13R16, Zelle send function being down , and difficulties with transfers R6. Some users also complain about slow balance updates and the lack of tap-to-pay R2.
Banner Bank Mobile Banking App Banner Bank users praise features like mobile deposit, balance inquiries, and Zelle transfers R80. Some users find the app generally functional for their needs . However, one user notes difficulty with faintly printed money orders for deposit .
Ease of Use and Interface edge: Banner Bank Mobile Banking AppR11R20R23R25
First Horizon Mobile Banking While some First Horizon users find the app simple and user-friendly R11R20R23, many others describe it as unintuitive, complicated, slow, and glitchy R25. Issues with biometric login (Face ID/Touch ID) are common R27R30R31R33.
Banner Bank Mobile Banking App Banner Bank users frequently describe the app as easy to use, simple, and intuitive R80R82R86R90. Some users dislike the persistent 'chat bubble' that obstructs content and a few find the menu system overcomplicated or the interface clunky .
Customer Service and Support edge: Banner Bank Mobile Banking AppR5R7R8R14
First Horizon Mobile Banking First Horizon receives mixed reviews for customer service. Some users praise the staff as kind, helpful, and quick to resolve problems R5R8R14. However, others report receiving little help from customer service regarding login issues R7 or direct deposit problems .
Banner Bank Mobile Banking App Banner Bank generally receives positive feedback for its customer service, with users describing staff as friendly, helpful, and knowledgeable R74R89R92R102. The chat feature within the app is also highlighted as a positive R92R102.
Pick First Horizon Mobile Banking if

you value strong in-person customer service and are willing to tolerate frequent app issues and limited mobile functionality R5R8R14.

Pick Banner Bank Mobile Banking App if

you prioritize a reliable, easy-to-use mobile banking app with functional features like mobile deposit and Zelle, and appreciate helpful customer support R80R86R92.

Evidence note: First Horizon's lifetime rating is higher, but a significant number of recent reviews are highly negative, indicating a decline in app quality and reliability. Banner Bank's reviews are more consistently positive regarding app functionality.

Frequently asked

Does First Horizon Mobile Banking support mobile check deposit?
While First Horizon Mobile Banking is supposed to have mobile deposit, many users report that the feature is not working, gives errors, or is unavailable after updates, forcing them to visit a branch R10R13R16R53.
Are there issues with biometric login for First Horizon Mobile Banking?
Yes, many First Horizon Mobile Banking users report frequent problems with Face ID and Touch ID, stating that it works sporadically, stops working after updates, or incorrectly uses old login information R27R30R31R33.
Is Banner Bank Mobile Banking App easy to use?
Yes, the Banner Bank Mobile Banking App is widely described by users as easy to use, simple, intuitive, and easy to navigate for tasks like checking balances and making transfers R80R82R86R90.
Does Banner Bank Mobile Banking App have good customer support?
Yes, Banner Bank Mobile Banking App users consistently praise the bank's customer service, describing staff as friendly, helpful, and knowledgeable, and highlighting the convenience of the in-app chat feature R74R89R92R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] First Horizon Mobile Banking 1/5 · US POS: I hate this bank due to the constant maintenance so that I am cut off from my funds at the least convenient times. This bank is the lousiest bank I have ever been with and will be looking elsewhere to due my banking!!!!!
  2. [R4] First Horizon Mobile Banking 2/5 · US App malfunction: This app is usually out due to services to fix/debug it from crashing. Now when j put my passoword in, it will not accept it even when the password is saved. There are way too many inconviences with this app. It’s making me consider switching banks.
  3. [R9] First Horizon Mobile Banking 3/5 · US It’s not letting me in the app: I don’t know if you all are doing maintenance on the app or something but it won’t let me ln the app it just says this “it looks like we’re having trouble loading the application” and it says that to make sure that your network is connected but it is and there’s a error code 1003 so yeah thanks for reading this and I love the app
  4. [R10] First Horizon Mobile Banking 1/5 · US Crashes and Downtime Garbage App.: This is one of the worst banking apps out there. Deposit feature is a joke and horrible. Not sure how it has such a high rating. Simply a terrible design and function.
  5. [R2] First Horizon Mobile Banking 4/5 · US Where’s the Touchless Capability?: Everyone I know has merely to tap their card on the payment device, except me and a few other First Horizon customers. Why so behind the curve? I’m tempted to open an account at another bank just because of this continuing lack of convenience. Otherwise, I’m happy.
  6. [R6] First Horizon Mobile Banking 3/5 · US Transfers between accounts: I recently set up a transfer between my two accounts, but I didn’t realize I wouldn’t be able to stop it when I did it. There should be a way to delete the series. I go into transfers, transfer activity, edit series, it won’t let me delete the series. Clear does nothing. The only thing I could do was set it for annual instead of monthly. Now I have to remember that it’s
  7. [R13] First Horizon Mobile Banking 1/5 · US It’s 2025, let’s fix the Mobile Deposit PLEASE: Can’t use mobile deposit, have to drive to a branch to deposit checks which is annoying. If you say you have a feature through the app, maybe make sure it works? Also the app is lacking in general. Considering switching banks for this issue tbh.
  8. [R11] First Horizon Mobile Banking 5/5 · US KKEE: Easy and convenient
  9. [R20] First Horizon Mobile Banking 5/5 · US Online banking: Great
  10. [R23] First Horizon Mobile Banking 5/5 · US Just right: It’s a simple sream line app very user friendly .
  11. [R25] First Horizon Mobile Banking 1/5 · US Absolutely Atrocious: This app is so unintuitive and slow, it’s literally bad enough that I’m considering leaving First Horizon bank. Payments take forever to show up on my account total, it’s always glitchy and freezing, and worst of all, they’re doing CONSTANT “app maintenance” where I can’t even access my account or enable/disable my debit card. Seriously, whoever’s in charge needs to fire the
  12. [R5] First Horizon Mobile Banking 5/5 · US Best Bank: I have banked with first horizon for many years. Everyone is always kind. and always takes. Excellent care of any problems right away thank you.
  13. [R7] First Horizon Mobile Banking 1/5 · US Doesn’t work, can’t log in: I have had this app for a few weeks now, and I wish I could say I love it but unfortunately I can’t. I would be kidding myself if I had anything to say about it because I haven’t been able to login in at all, with hardly any help from customer service.
  14. [R8] First Horizon Mobile Banking 5/5 · US Easy banking- Helpful crew: I travel nearly constantly and First Horizon makes it stress free to keep up with banking needs. When I do need help the staff is great at solving my problems.
  15. [R14] First Horizon Mobile Banking 5/5 · US Review: Best customer service!! Fast connection when having to call Friendliest Helpful knowledgeable associates in the banking and on the phone.
  16. [R16] First Horizon Mobile Banking 2/5 · US Mobile deposit not working after update: I have used mobile deposit regularly for years and after the latest update, I get nothing but errors when trying to deposit.
  17. [R53] First Horizon Mobile Banking 1/5 · US Update is horrendous: My app updated now I don’t even get the option to deposit checks via app or even see my account balance outside of quick glance. Soon as I log in all I see is the atm finder
  18. [R27] First Horizon Mobile Banking 3/5 · US Issues: Always have trouble with the face login and now with my password. It’s really irritating when I’m trying to get in my account to do something
  19. [R30] First Horizon Mobile Banking 3/5 · US Face ID no longer works: Why did Face ID stop working for the log in. Just got a 16 pro
  20. [R31] First Horizon Mobile Banking 1/5 · US Biometric Login Fails After Username Update: I've encountered a significant bug that needs to be addressed. After I updated my username in the app, the biometric login (Face ID) continues to work with my old username. This is a major security flaw. It creates confusion and means the app isn't fully recognizing the change. When I manually type in my new username, the login works fine. However, if I
  21. [R33] First Horizon Mobile Banking 3/5 · US Biometric sign in works sporadically: I have trouble many times with the biometric sign in. I can no longer get it to work
  22. [R80] Banner Bank Mobile Banking App 5/5 · US Easy and Fast: I love being able to check my balance and deposit checks anytime
  23. [R82] Banner Bank Mobile Banking App 4/5 · US Simple and minimalist: Simple and easy to use
  24. [R86] Banner Bank Mobile Banking App 5/5 · US Banner bank: Very nice. Easy to navigate. Love the facial recognition.
  25. [R90] Banner Bank Mobile Banking App 5/5 · US Easy: Easy
  26. [R74] Banner Bank Mobile Banking App 5/5 · US Best Bank: Excellent service and friendly staff
  27. [R89] Banner Bank Mobile Banking App 5/5 · US Great app and bank: It’s a really good app and a great bank to be with. They are super nice. They are very helpful. They will answer any questions you have. I really love the Sedro Woolley location the best. I’ve been with Banner Bank for about eight years now and I’ve never had one problem thank you, Banner Bank.
  28. [R92] Banner Bank Mobile Banking App 5/5 · US Easy Bank APP: Easy to use. Easy to look at. Easy to chat and get help if needed.
  29. [R102] Banner Bank Mobile Banking App 5/5 · US Excellent app: Easy to use. When you have questions puts you in touch with a live banker.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store