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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MyTSA vs CLEAR

MyTSA 4.6★ · Free to download 65
Winner Tie
CLEAR 4.7★ · Free to download 60

MyTSA is a free, useful tool for general airport information, while CLEAR offers a paid service for expedited security, but its value is inconsistent.

Full reviews: MyTSA · CLEAR

MyTSA provides general airport information and estimated wait times for free, though users frequently report inaccuracies. CLEAR offers a paid service for faster security lines, but its app setup can be frustrating and the actual time savings are inconsistent.

Head to head

Features tieR2R5R11R14
MyTSA MyTSA offers information on what can and cannot be brought through security, airport maps, and estimated wait times R2. Users also appreciate the new UI design R11R14. Some users wish for features like COVID notifications, specific terminal wait times, and a security concern reporting button R14R5.
CLEAR CLEAR's primary feature is expedited security screening, with an app for enrollment and managing membership . The app also attempts to provide flight-related recommendations, though this feature has bugs . Users also expect to manage their TSA PreCheck expiration dates through the app .
Ease of Use (App) edge: MyTSAR2R5R11R15
MyTSA MyTSA is generally considered easy to use with a good UI design R2R5R11. However, some users report bugs like app crashes when accessing external websites, issues with updating airport line times, and problems with location notifications R15.
CLEAR CLEAR's app setup is frequently described as difficult, with issues like failed selfies, problems scanning IDs and passports due to glare, and confusing instructions for adding family members R61R72R73R82. Users also report sign-in errors and general glitchiness .
Reliability (Wait Times / Expedited Service) tieR4R7R9R10
MyTSA MyTSA's wait time information is widely criticized for being inaccurate and not real-time R4R7R9R10. Many users report significant discrepancies between the app's estimates and actual wait times, sometimes leading to missed flights .
CLEAR CLEAR's expedited service is inconsistent; while some users experience very fast passage through security R91, others find CLEAR lines to be as long or even longer than regular or TSA PreCheck lines R69. Some users report that CLEAR lanes are closed or understaffed when needed R76.
Price/Value edge: MyTSAR2R4R5R7
MyTSA MyTSA is a free app, and users appreciate the general information it provides, such as what items are allowed and airport maps R2R5. The value is diminished by the frequent inaccuracies in wait times R4R7R13.
CLEAR CLEAR is a paid service, and many users question its value due to inconsistent time savings and issues with service availability R69R76R94. Some users feel they are "paying for nothing" . There are also concerns about difficulty canceling subscriptions and potential data privacy issues .
Support tieR9R24R39R77
MyTSA MyTSA reviews do not frequently mention direct customer support interactions. Some users suggest improvements like crowd-sourced data or better accuracy, implying a need for better system support R9R24R39.
CLEAR CLEAR's customer service receives mixed reviews. Some users praise in-person airport agents R77, but many report poor online and phone support, with long wait times, unhelpful chatbots, and difficulty resolving issues like account cancellations R82.
Pick MyTSA if

You want a free app for general airport information, such as what items are allowed through security and basic airport maps R2. You are willing to use the wait time estimates as a rough guide, understanding they may not be real-time or accurate R12.

Pick CLEAR if

You frequently travel through airports where CLEAR consistently provides significant time savings, and you are comfortable with a paid subscription R91. You prefer to enroll and manage your membership through an app, despite potential setup difficulties .

Evidence note: The evidence for MyTSA's support is thin, as users primarily discuss app functionality rather than direct support interactions. For CLEAR, while many users praise in-person airport support, online and phone support are frequently criticized.

Frequently asked

Is MyTSA's wait time information accurate?
No, MyTSA's wait time information is frequently reported as inaccurate and not real-time, often providing only historical estimates rather than current conditions R4R7R12R13.
Is CLEAR worth the money for faster security?
The value of CLEAR for faster security is inconsistent; some users report significant time savings and quick passage R91, while others find the CLEAR lines to be as long or longer than regular lines, or that CLEAR lanes are closed or understaffed, leading them to question the $200 annual cost R69R76R94.
Are there issues with setting up the CLEAR app?
Yes, many users report significant issues during the CLEAR app setup process, including difficulties with taking selfies, scanning IDs and passports due to glare, confusing instructions, and general app glitches R61R72R73R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] MyTSA 5/5 · US My favorite app as a frequent flyer: The app is very accessible and works very well on my device. I has just re-downloaded it because it is such an amazing app. The AI has issues but besides that it is a pretty amazing app when I’m not sure something can get through the TSA I will check the app. I have to fly to school ever week so this gets handy when my teachers or AIDS give me something that I
  2. [R5] MyTSA 5/5 · US Needs: Report Airport Security concern: Excellent app, easy to use with useful airport info. Just needs a button to “Report a Security Concern” quickly and discreetly like DEN, DFW and SEA have in their See Say Airport apps. Let’s all keep travel safe.
  3. [R11] MyTSA 5/5 · US A good UI design: Finally! More apps and websites need to do this. It really helps your company out-an attractive design can do nothing but draw in more users.
  4. [R14] MyTSA 5/5 · US I wish MyTSA would include COVID notification: myTSA will be great for travelers if we get notification if someone got positive! This will be a great traveling tool! The new design is sick! Kudos to that!
  5. [R15] MyTSA 3/5 · US I’m not a tester, but it seems there are some bugs in the app: Over all, I would recommend the app. Currently there are some bugs that do need addressed. Example: if you go to the tab for ask TSA on the iPad, if you click on the tsa website. The app crashes. On a cellphone it goes to the website. That is just one example. To me not being able to access what you need could be a problem. That is w
  6. [R4] MyTSA 1/5 · US Not live reports: Maybe this used to work but it does not reflect accurate live times if you compare to airport websites which report actual live times. This is useless and just gives estimates based on history. And can be amazingly inaccurate
  7. [R7] MyTSA 1/5 · US Horrible!: Wish I could rate this a zero. First of all, it says the wait times at all JFK terminals is the same. How can all 4 terminals have the same wait time! And the max wait time it displays is “greater than 60 minutes.” This could be 61 minutes or it could be 200 minutes…. No way to tell.
  8. [R9] MyTSA 3/5 · US Wait time accuracy is critical for this app: Need to focus on improving accuracy even if it is done for just 10 airports before making it available to all US airports. Same tech that is used for Google maps traffic can be used because nearly 100% people are carrying cell phones that are tracking locations / wait times
  9. [R10] MyTSA 1/5 · US WRONG: Said wait time was 60 minutes, there was no wait, it took longer to work thru the back and forth turns to get to security.
  10. [R24] MyTSA 3/5 · US Where is crowd sourced info?: The app claims to display a “dashboard” screen for the airport my phone geolocates to, but I never see the dashboard.
  11. [R39] MyTSA 3/5 · US Improvement: Display the last reported wait time that was submitted by a app users. This will give the report and the user a way to evaluate the data.
  12. [R77] CLEAR 5/5 · US clear signup: very easy , the folks at the detroit airport were very helpful and nice
  13. [R12] MyTSA 3/5 · US Not Real Time Info: The app is a great idea. I figured I can see how good or bad the wait at the security lines is. However, after using it I determined it is just giving you the collective average wait time for that time on that day - not what is actually happening. The average wait time for 3:00 on a Monday based on months or years of data. It’s still useful but not nearly as much as I hoped.
  14. [R13] MyTSA 1/5 · US Actually worthless: Has no relationship to reality. Don’t bother downloading as you can’t trust it.
  15. [R69] CLEAR 3/5 · US Austin 👎🏼: It’s great when it works. And then there’s days like today where the regular line is literally faster than the one we’re paying for. I think about a third of the time it’s not worth it.
  16. [R76] CLEAR 1/5 · US Could be great but not: Chronically understaffed locations. Their employees are poorly managed and are uncaring. Support is abysmal. Don’t waste your money.
  17. [R91] CLEAR 5/5 · US No Long Lines!: We get to an airport and we see long lines to get through security. With CLEAR, we hardly break stride! It has never taken more than 1-2 minutes. Really.
  18. [R94] CLEAR 2/5 · US You can spend more time than in normal line: I’ve joined recently, but it’s a game of luck. Sometime you can spent more time in clear line than in normal. I’ve spent 40 minutes in Austin in clear line while my friend passed normal one in 20. Is it really worth the money?
  19. [R61] CLEAR 1/5 · US Clear… ly poor: Sign up and installation of the app is ok, but cannot get past the selfie. I have tried everything - natural light, different brightnesses, indoor light, different backgrounds, but cannot get the app to accept a selfie, so cannot upload my ID. Absolutely terrible. iPhone 16 pro max, iOS 26.6
  20. [R72] CLEAR 3/5 · US Glare: Because of the new passport’s construction with a plastic laminate over the photo, it is extremely difficult to avoid glare. Adjust your criteria please
  21. [R73] CLEAR 2/5 · US Verification issues: Extremely poor the execution and verification provided a six false negative before it finally verified my details. Unacceptable.
  22. [R82] CLEAR 1/5 · US HORRIBLE online signup proceeds: 1) App instructions are very unclear, was told to look for the vault tab, does not exist, then told click on passport. After five minutes of searching around this website, found ad passport picture. After three attempts, had finally accepted a picture. 2) now want to add my Mail partner as a family member. App is unclear as to why he cannot be added to my accou

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store