Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Apple Store vs Apple Wallet

Apple Store 3.5★ · Free to download 40
Winner Apple Wallet
Apple Wallet 4.8★ · Free to download 85

Apple Wallet is the clear winner due to its high user satisfaction for convenience and reliability in payments and tracking, while the Apple Store app struggles with loading issues, order processing, and general functionality.

Full reviews: Apple Store · Apple Wallet

Apple Wallet excels in user satisfaction, offering a convenient and reliable way to manage payments, track orders, and store various cards, despite some users experiencing issues with identity verification or unexpected charges. The Apple Store app, in contrast, faces significant criticism for slow loading, problems with order processing, and general app functionality, leading to a much lower lifetime rating.

Head to head

Features & Functionality edge: Apple WalletR10R6R36R39
Apple Store Users of the Apple Store app report issues with basic functionality, such as buttons not working, inability to find desired apps, and problems viewing orders within the app itself R10R6R36. Some also note that the app doesn't display all available phone models R39 or makes it difficult to manage installed apps .
Apple Wallet Apple Wallet users appreciate its core functionality for managing cards, making payments, and tracking orders R86. Many find it useful for helping family and friends and storing various cards like gift cards and insurance . However, some users desire more advanced features like budgeting or the ability to add specific IDs .
Ease of Use edge: Apple WalletR17R11R56R3
Apple Store The Apple Store app receives mixed reviews on ease of use. While some users find it easy to navigate and useful for seeing models R17R11R56, others report it being slow to load R3 and difficult to use, especially when trying to update the app itself R5R58.
Apple Wallet Apple Wallet is widely praised for being convenient and easy to use for payments . Users appreciate the straightforward process of adding cards and using it daily . Some minor complaints include the lack of a prominent app icon and occasional difficulty finding balances .
Reliability & Performance edge: Apple WalletR24R16R37R4
Apple Store The Apple Store app has significant reliability issues, with users reporting transactions not going through R24, orders not being processed on time R16, and payment glitches R37. Some users also experience the app not working on older iOS versions R4 or being unable to update it R51.
Apple Wallet Apple Wallet is generally considered reliable for payments and notifications R104R110. However, a notable number of users report serious issues with funds being withheld , unexpected charges R70, and difficulties with identity verification for Apple Cash . Some also mention problems with specific card types not loading or shipping address glitches .
Price & Value tieR28R22R27R70
Apple Store Both apps are free to download. However, Apple Store users complain about deceptive pricing, such as forced upcharges for not connecting to a carrier R28 and perceived overcharging for storage R22. Some also feel prices for items are 'egregious' R27.
Apple Wallet Both apps are free to download. Apple Wallet users occasionally report issues with money being 'stolen' or unexpected charges R70, which impacts the perceived value of using the service, despite the app itself being free. There are also complaints about hidden fees .
Customer Support tieR31R55R34R19
Apple Store Apple Store users express frustration with customer support, citing issues with password access R31, difficulties changing regions due to small balances R55, and problems getting refunds R34R19. One user mentioned being told to pay an invoice first before requesting a refund for an unauthorized charge .
Apple Wallet Apple Wallet users frequently criticize the lack of accessible customer service, especially when dealing with stolen funds, account restrictions, or unauthorized charges . Users report being unable to contact anyone to resolve these significant financial issues.
Pick Apple Store if

You want to browse Apple products and models, and are willing to tolerate potential loading issues and order processing glitches R11R56.

Pick Apple Wallet if

You prioritize convenience for daily payments, order tracking, and digital card management, and are comfortable with the potential for occasional technical issues or the need for self-service resolution for financial discrepancies .

Evidence note: The Apple Store app has a significantly lower lifetime rating and a higher proportion of 1-star reviews compared to Apple Wallet, indicating a generally less satisfactory user experience. Many reviews for the Apple Store app are short, unspecific, or appear to be misdirected, possibly confusing it with the App Store or general Apple services R6. For Apple Wallet, while there are serious complaints about financial issues, the high volume of positive reviews for convenience and reliability suggests these are not universal experiences.

Frequently asked

Can I track my orders with these apps?
Apple Wallet users frequently report that the app provides useful notifications and tracking numbers for their orders, making it easy to follow their purchases R86R104R110. In contrast, Apple Store app users sometimes experience issues viewing order details within the app itself, being redirected to the website instead R36.
Do these apps have issues with payments or refunds?
Both apps have reported issues related to payments and refunds. Apple Store users mention problems with transactions not going through, payment glitches, and incorrect refund amounts R24R37R19R34. Apple Wallet users, while generally finding payment convenient, report severe issues with funds being withheld, unexpected charges, and difficulties receiving Apple Cash R70.
Are there problems with app updates or compatibility?
The Apple Store app has specific problems with updates and compatibility, with users reporting that the app won't let them update to new versions or doesn't work on older iOS versions, affecting millions of users looking to upgrade R5R58R4R51. Apple Wallet reviews do not highlight similar widespread issues with updates or compatibility.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R10] Apple Store 1/5 · US Doesn’t work: Scam?: Cheated: Buttons that do nothing. Directions totally inoperative.
  2. [R6] Apple Store 3/5 · US It’s not helping: I can not find apps that i want
  3. [R36] Apple Store 3/5 · US What’s the point of in-app ORDERS button then?: “Your order cannot be viewed on the Apple Store app. Please view your order details on apple.com.”
  4. [R39] Apple Store 3/5 · GB Why is there not all the phones like the 16 pro: Alright but 16 is on there but not 16 pro or pro max
  5. [R17] Apple Store 5/5 · US Apple Store: Best app easy to use really satisfied I will recommend it awesome app
  6. [R11] Apple Store 5/5 · US Good app: It’s a good app. It’s very useful to see the models. I can now see what phone is best for me.ty for this app
  7. [R56] Apple Store 5/5 · US Recommend!: I really enjoy using this app because it is easy to navigate and has a lot of helpful features. The app runs smoothly most of the time, and I like how simple it is to find what I need. It has made things more convenient and saves me time. Overall, I have had a great experience using this app and would recommend it to others looking for something reliable and user-friendly.
  8. [R3] Apple Store 3/5 · US Is ok I guess: It is alright but sometimes it takes forever for things to load personally I need something faster.
  9. [R24] Apple Store 3/5 · US Hi: It has been horrible! All of my transactions have never gone through!
  10. [R16] Apple Store 1/5 · US Orders: Placed an order and wasn’t even processed before the day it was supposed to be delivered. Taking a week and a half longer than advertised
  11. [R37] Apple Store 1/5 · US Payment Glitch: I used part of my apple balance to cover the entire order and keeps saying credit card declined?! Multiple attempts made and still the same issue. The account balance worked for a subscription in an app so gotta be the store. Major trash!
  12. [R4] Apple Store 1/5 · US Why would the app not work on old ios: Trying to shop new iphone but the store is disabled for my ios version must update ios to use the apple store app. I am sure this affects millions of apple users looking to upgrade their older phones.
  13. [R28] Apple Store 1/5 · US Deceptive: app forces a $30 upcharge if you do not want to connect to a major carrier immediately, making the advertised prices deceptive
  14. [R22] Apple Store 1/5 · US Storage: I despise apple for making me delete photos because I have too much storage when I already deleted almost half of my camera roll. You people are greedy charging for extra storage, this is absolutely absurd and selfish- what has humanity come to that we have to pay just to keep our memories? Not only the memories but to keep our phone going, this is insane and I will not allow it not on my
  15. [R27] Apple Store 3/5 · US Meh: It’s ok I guess some prices are egregious though
  16. [R70] Apple Wallet 1/5 · US Stolen funds: Keep depleting my funds
  17. [R31] Apple Store 1/5 · US Terrible app: I am only giving it a one star or should I just give apple a one star as they do nor think my password is right which it is and refused to give me access to
  18. [R55] Apple Store 1/5 · US No help with my problem: I was seeking help to change the region in AppStore. My balance is 0.03$ and there’s no way to spend this amount of money. I cannot change the region if my balance is not zero. In your article it’s said that I should contact the support but there’s no info about email or anything. The articles are of no use. Please help me change the region!
  19. [R34] Apple Store 1/5 · US Refund: My refund was supposed to be $20 not $16,literally stealing from Me .
  20. [R19] Apple Store 1/5 · US THIS GAME IS TAKING MY MONEY!!!!!: I was supposed to get 45$ i got 39$ WHY ARE U STEALING APPLE? GIVE MY MONEY OR IM SUEING U! >:(
  21. [R86] Apple Wallet 5/5 · US Tracking: Paying with Apple Pay allowed me to track my package easily
  22. [R104] Apple Wallet 5/5 · US Awesome Notifications: Alerts you when the vendor receives your order and notifies you when it’s shipped and they provide you the tracking number
  23. [R110] Apple Wallet 5/5 · US Love it: I love how the app notified me about the order, right on time
  24. [R5] Apple Store 4/5 · US Weird: The app won’t let me update the new version and I can’t use it
  25. [R58] Apple Store 2/5 · US Apple Store App: I can’t download to update my Apple Store app on my iPad. My iPad OS is 17… and it says that OS is up to date. But the app needs OS 18…
  26. [R51] Apple Store 3/5 · GB can't update: it is a good app till you can't update !!!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store