Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Forever 21 vs Target

Forever 21 4.8★ · Free to download 40
Winner Target
Target 4.9★ · Free to download 75

Target is the clear winner due to its superior app functionality, reliable delivery, and consistent customer service, while Forever 21 struggles with numerous technical issues and operational problems.

Full reviews: Forever 21 · Target

Target's app is praised for its ease of use, convenient pickup options, and good customer service, despite some reports of lag and inventory issues. Forever 21, however, faces significant challenges with app glitches, unreliable order tracking, and customer service complaints, compounded by recent business changes.

Head to head

Features & Content edge: TargetR3R4R10R11
Forever 21 Forever 21 users appreciate the variety of affordable, trendy clothes, especially for petite sizes and sale items R11R29. However, many are frustrated by the limited stock, particularly for popular sizes, and the presence of sold-out items in the shop R3. The use of AI models in product displays is a significant turn-off for some users R4R10.
Target Target offers a wide range of products, with users highlighting its selection of modern items and toys . The app's list feature is useful but some find it cumbersome to access . There are complaints about the search results often showing online items not available at Target stores .
Ease of Use edge: TargetR2R4R7R9
Forever 21 Some Forever 21 users find the new app works better and allows account access R2. However, many report the app is laggy, difficult to navigate, and freezes frequently R4R7. Issues include problems with sorting features, size buttons not working, and difficulties with password resets R9.
Target Target's app is generally considered user-friendly and easy to navigate . However, a significant number of users report the app is buggy, slow, lags, and freezes frequently R69R70R72. Some find the UI terrible and navigation exhausting, especially when trying to change store locations .
Reliability & Performance edge: TargetR7R12R16R38
Forever 21 Forever 21's app is plagued with glitches, freezing, and issues with order lists not showing R7. Users report difficulty tracking packages through the app, relying on emails for limited information R12. Delivery dates are often inaccurate, with expedited shipping not guaranteeing timely arrival R16R52. There are also reports of orders arriving incomplete or not at all R38R42.
Target Target's app experiences frequent lagging, freezing, and slowness, especially after updates R69R70R72R81. Delivery times are often pushed back, and orders can be split into multiple deliveries . Inventory accuracy is a recurring problem, with items listed as available in the app often being out of stock in stores R76R100.
Price & Value edge: TargetR6R29R30R32
Forever 21 Forever 21 is praised for affordable, cute clothes and amazing clearance items R29. However, users report issues with discount codes not applying correctly R6. There are also complaints about prices suddenly doubling and gift cards not being accepted due to new ownership R30R32.
Target Target is generally seen as having good prices, though some find it expensive . Users appreciate the value of Target Circle freebies, but some feel they have declined in quality and that the 360 membership promises of free shipping are misleading for many items .
Customer Support & Service edge: TargetR30R32R42R46
Forever 21 Forever 21 users report difficulties contacting customer service for incomplete orders and payment issues R42. There are also complaints about unfriendly and unhelpful cashiers in physical stores R46. Issues with gift cards not being honored after new ownership also point to poor customer support R30R32.
Target Target generally receives positive feedback for its customer service, both in-store and online . However, some users have had negative experiences with delivery issues and customer care not fully refunding or resolving problems . Account creation and password recovery can be frustrating, with unhelpful support .
Pick Forever 21 if

Pick Forever 21 if you are looking for trendy, affordable clothing, especially if you are petite or can find good clearance deals, and are willing to navigate potential app glitches and customer service issues R11R29.

Pick Target if

Pick Target if you value a generally user-friendly shopping experience with convenient pickup options like Drive Up, reliable customer service, and a wide variety of products, even if you might encounter occasional app lag or inventory inaccuracies .

Evidence note: Forever 21's reviews are heavily skewed by recent operational changes, including store closures and new ownership, which impact app functionality, gift card acceptance, and overall customer experience. Many positive reviews express sadness about the brand's potential closure rather than current app performance . Target, with a much larger user base, has a broader range of feedback, but its core issues (lag, inventory) are consistent.

Frequently asked

Are there issues with Forever 21 gift cards?
Yes, many Forever 21 users report that gift cards are no longer accepted due to new ownership, rendering existing gift cards unusable R30R32.
Does the Target app have performance problems?
Yes, the Target app frequently experiences lagging, freezing, and slowness, especially when scrolling or placing orders R69R70R72R81.
Is Forever 21's order tracking reliable?
No, Forever 21's order tracking is generally unreliable, with users reporting difficulty tracking packages through the app and inaccurate delivery dates, even for expedited shipping R12R16R52.
Is Target's in-store inventory accurate on the app?
No, Target's app often shows items as available in stock that are actually out of stock when delivery personnel or customers look in the store R76R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Forever 21 3/5 · US It’s cool ig: It’s kind of burning bc it doesn’t really have much I. The shop. I want 1! I want my own army! I want my own planet! I deserve it!
  2. [R4] Forever 21 1/5 · US just bad: app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/
  3. [R10] Forever 21 1/5 · US Unbelievable: How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing.
  4. [R11] Forever 21 5/5 · US My Candy Store: I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You.
  5. [R2] Forever 21 5/5 · US ❤️ f21: Love shopping the new app. Feels like it works way better now than before and I can actually access my account now!
  6. [R7] Forever 21 1/5 · US Glitches: Doesn’t show you your order list when you click on it. It be glitching and freezing
  7. [R9] Forever 21 3/5 · US Unhappy Camper: had a very difficult time checking out. this site offered me a promo code when i applied promo code it said only valued in app. i downloaded app applied promo code then it to me to sign in my account. i forgot my password and it send me link to create new password when i did it say it dosent match. no fault of mine because you were suppose to send two line for new password then a s
  8. [R12] Forever 21 3/5 · US Order Tracking: Hard to track your package through the app, only way of knowing where my package is, is thru my emails and even that does not give enough info…
  9. [R16] Forever 21 2/5 · US Delivery dates: They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t
  10. [R38] Forever 21 1/5 · US Estafadores: Lamentablemente hice un pedido el abril 26 /2025 y no puede ser posible que no lo haya recibido muy mala la verdad Perdí mi dinero por que nunca recibí lo que pedí ósea me estafaron
  11. [R6] Forever 21 3/5 · US Disappointed: I just did a order and i tried to use the discount code and they told me i had to open up the app to be able to use the code so I did that and when i put the code in it didn’t even take nothing off and it said it was applied and am sorry i shop a lot online and when I use the code rather its 5% or 10% whatever i always see the difference in the price and this code claimed to be 20% a
  12. [R29] Forever 21 5/5 · US F21: Grate affordable cute clothes if I’m on a budget I go there bc the clothes are super super cute there is all types of clothes there emo pink and girly street wear I just love that store
  13. [R30] Forever 21 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
  14. [R32] Forever 21 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
  15. [R42] Forever 21 1/5 · US Mal administración: Hice un pedido y me llegó incompleto e estado tratando de contactarme para que me devuelvan mi dinero o en su caso me envíen las prendas faltantes y no me responden, aparte de que en la app no tiene la opción para estos caso
  16. [R46] Forever 21 1/5 · US The worst company: The worst people working there the rudest people working there. I’m so glad you guys are closing because you never had a good customer service.
  17. [R69] Target 3/5 · US App freezes and glitches a lot: Usage is not always smooth
  18. [R70] Target 1/5 · US Buggy and slow: I can hardly even use it anymore as Target has added so many features and overloaded the basic functionality of the app. Truly terrible UI and so slow even after update
  19. [R72] Target 3/5 · US App glitches and lags constantly: I love the convenience of doing my whole grocery order in the app for pick up, but it is CONSTANTLY lagging when I try to get my order together.
  20. [R81] Target 3/5 · US App running very slow: App is lagging badly
  21. [R52] Forever 21 1/5 · US Thieves: I paid extra money for 1-2 day shipping on Monday 10:22 they said Wednesday 1pm-5pm so I was ok but then times roles around and they change it to Thursday 1pm-5pm spoke to customer service and they didn’t do anything
  22. [R76] Target 2/5 · US Stores always out of stock on stuff: App works great but your inventory is terrible says stuff available and when delivery person looks you don’t have any this happens all the times in Queens NY
  23. [R100] Target 1/5 · US Can’t match item for Delivery: Frustrating experience trying to purchase an item for delivery. Shopper was great, spent an hour trying to find the item. Web site said 4 of them in stock but neither the shopper nor i could find a match. Had to cancel the item from delivery, come into the store and repurchase. I’ll probably still get charged the delivery fee

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store