Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Forever 21 vs Fashion Nova

Forever 21 4.8★ · Free to download 45
Winner Fashion Nova
Fashion Nova 4.8★ · Free to download 70

Fashion Nova generally offers a more consistent shopping experience with better quality clothes and reliable shipping, while Forever 21 struggles with app functionality, inventory issues, and customer service.

Full reviews: Forever 21 · Fashion Nova

Fashion Nova (App B) takes the lead with users praising its quality clothes, good fit, and ease of use, despite some complaints about shipping and returns. Forever 21 (App A) faces significant challenges with app glitches, inventory management, and customer service, though some users appreciate its affordability and style.

Head to head

App Functionality & User Experience tieR2R4R7R9
Forever 21 Forever 21 users report frequent app glitches, freezing, and difficulty navigating, with issues like non-working sort features and problems with account access and password resets R4R7R9. Some recent reviews, however, indicate improvements and a better working app R2.
Fashion Nova Fashion Nova's app is generally easy to use, but users experience bugs like items not being removed from wishlists, being dragged back to the top of lists after viewing an item, and the app freezing or crashing .
Product Selection & Availability edge: Fashion NovaR3R4R10R24
Forever 21 Forever 21 users express disappointment over limited inventory, sold-out items still showing in the shop, and difficulty finding specific sizes and colors R3R24. There are also complaints about the use of AI models R4R10.
Fashion Nova Fashion Nova offers a wide selection of clothes, with users appreciating the variety and ability to find trendy items . However, some users note issues with inconsistent sizing and clothing not holding up after a few washes .
Quality & Fit edge: Fashion NovaR11R34R35R43
Forever 21 Forever 21 receives mixed reviews on quality, with some users praising good quality for the price and true-to-size items R11R35R43, while others describe the clothes as 'ugly' or question the brand's current offerings R34.
Fashion Nova Fashion Nova users frequently commend the good quality of fabrics and clothes, noting that items often fit well and are not cheaply made . However, some recent reviews indicate a decline in quality and issues with sizing .
Pricing & Value tieR11R29R35R40
Forever 21 Forever 21 is appreciated for its affordable prices, great deals, and clearance items R11R29R35. However, some users reported prices changing unexpectedly R40.
Fashion Nova Fashion Nova is generally seen as offering reasonable prices and good value . There are complaints about shipping costs, especially for expedited delivery and international orders R94.
Shipping & Order Fulfillment tieR12R16R38R42
Forever 21 Forever 21 users report significant issues with delivery, including delayed shipments, incorrect delivery dates, and poor tracking services R12R16R38R52. Some orders arrived incomplete or were never received R38R42.
Fashion Nova Fashion Nova also faces criticism for delayed shipments, incorrect items being sent, and packages not arriving R61. Some users, however, report fast and good shipping .
Customer Service & Returns tieR6R9R19R21
Forever 21 Forever 21 has numerous complaints regarding customer service, including issues with discount codes not applying, inability to track orders, problems with gift cards due to new ownership, and difficulty processing payments R6R9R19R21.
Fashion Nova Fashion Nova's customer service is frequently described as horrible, unreliable, and unhelpful, with no direct phone number and ineffective chat support R94. Their return policy is a major point of contention, as they only offer store credit (gift cards) instead of refunds to the original payment method, and customers often have to pay for return shipping R73R94R100R116.
Pick Forever 21 if

you are looking for very affordable clothing and don't mind potential issues with app functionality, inventory, or customer service R29R35. You might appreciate the recent app improvements reported by some users R2.

Pick Fashion Nova if

you prioritize trendy clothes with generally good quality and fit, and you are comfortable with a store credit-only return policy .

Evidence note: Both apps have a significant number of negative reviews related to app functionality, shipping, and customer service. Forever 21's reviews also reflect recent changes in the company, including a period of being 'down' and new ownership, which impacts gift card usability and overall experience . Fashion Nova's negative reviews frequently highlight their return policy (store credit only) and customer service issues.

Frequently asked

Can I use gift cards on the Forever 21 app?
Recent reviews indicate that Forever 21 gift cards may not be accepted due to new ownership, with users reporting issues using $50 to $100 gift cards R30R32.
What is Fashion Nova's return policy?
Fashion Nova's return policy only offers store credit in the form of a gift card, rather than refunds to the original payment method, and customers often have to pay for return shipping R73R94R100R116.
Do Forever 21 or Fashion Nova offer free shipping?
Fashion Nova advertises free shipping over $75, but users report still being charged for shipping even on purchases over $130 R94. Forever 21 reviews mention free shipping being offered at times, but also issues with shipping costs if items are canceled R21.
Are there issues with delivery times for either app?
Both apps have user complaints about delayed shipments and packages not arriving as expected; Forever 21 users report overnight shipping taking a week, and Fashion Nova users note shipments taking up to 15 days R16R38R52R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Forever 21 5/5 · US ❤️ f21: Love shopping the new app. Feels like it works way better now than before and I can actually access my account now!
  2. [R4] Forever 21 1/5 · US just bad: app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/
  3. [R7] Forever 21 1/5 · US Glitches: Doesn’t show you your order list when you click on it. It be glitching and freezing
  4. [R9] Forever 21 3/5 · US Unhappy Camper: had a very difficult time checking out. this site offered me a promo code when i applied promo code it said only valued in app. i downloaded app applied promo code then it to me to sign in my account. i forgot my password and it send me link to create new password when i did it say it dosent match. no fault of mine because you were suppose to send two line for new password then a s
  5. [R3] Forever 21 3/5 · US It’s cool ig: It’s kind of burning bc it doesn’t really have much I. The shop. I want 1! I want my own army! I want my own planet! I deserve it!
  6. [R10] Forever 21 1/5 · US Unbelievable: How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing.
  7. [R24] Forever 21 1/5 · US Wont recommend anymore..: I love forever 21 but they be closing the stores. So i had to do online shopping and everytime i search up some things they only have 1 SPECIFIC SIZE and COLOR like it showed XXL And orange but i dont want that and last year i tried to buy things but i didnt have the time to do so sooo now i im tryna find what i wanted to find last year and its not even in the app anymore
  8. [R11] Forever 21 5/5 · US My Candy Store: I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You.
  9. [R34] Forever 21 1/5 · US ugly az clothes: what happened to this brand licherally
  10. [R35] Forever 21 5/5 · US Sale Items: Forever 21 offers amazing clearance items at unbelievable prices. Items are true to size and good quality for the prices❤️
  11. [R43] Forever 21 5/5 · US My favorite ❤️✔️: This brand is one of my favorite brands. Design, quality, fabrics, all are awesome. I got lot feedback for clothes from this brand. I love it.
  12. [R29] Forever 21 5/5 · US F21: Grate affordable cute clothes if I’m on a budget I go there bc the clothes are super super cute there is all types of clothes there emo pink and girly street wear I just love that store
  13. [R40] Forever 21 2/5 · US Prices changed: I don’t know what company thinks it’s a good idea to change the prices to over double of what they were selling them at for the last 2 days they are open. What are they gonna do with the clothes they don’t sell? I was gonna make an order, but since they raised the prices of everything, I’m not gonna pay double what I was planning to pay originally.
  14. [R12] Forever 21 3/5 · US Order Tracking: Hard to track your package through the app, only way of knowing where my package is, is thru my emails and even that does not give enough info…
  15. [R16] Forever 21 2/5 · US Delivery dates: They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t
  16. [R38] Forever 21 1/5 · US Estafadores: Lamentablemente hice un pedido el abril 26 /2025 y no puede ser posible que no lo haya recibido muy mala la verdad Perdí mi dinero por que nunca recibí lo que pedí ósea me estafaron
  17. [R42] Forever 21 1/5 · US Mal administración: Hice un pedido y me llegó incompleto e estado tratando de contactarme para que me devuelvan mi dinero o en su caso me envíen las prendas faltantes y no me responden, aparte de que en la app no tiene la opción para estos caso
  18. [R6] Forever 21 3/5 · US Disappointed: I just did a order and i tried to use the discount code and they told me i had to open up the app to be able to use the code so I did that and when i put the code in it didn’t even take nothing off and it said it was applied and am sorry i shop a lot online and when I use the code rather its 5% or 10% whatever i always see the difference in the price and this code claimed to be 20% a
  19. [R19] Forever 21 2/5 · US No option to manage credit on app: Title is self explanatory.
  20. [R21] Forever 21 3/5 · US Online ordering: Not gift purchase friendly; no gift card options, and when one item was canceled after Black Friday/Cyber Day, a substitute was not offered and I had to reselect and pay for shipping which was earlier free
  21. [R30] Forever 21 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
  22. [R32] Forever 21 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
  23. [R73] Fashion Nova 1/5 · US Returning items, they only give you a gift card instead of giving you your money back: Never will order from them again, but I had to use my gift card plus one of the outfits was not put on the gift card. I have returned three outfits. I only got credit for two.
  24. [R94] Fashion Nova 1/5 · US Horrible experience,: Free shipping over $75 - BS. They charge for shipping even with $130 purchase. Want to return something? - you pay for shipping out of your pocket. NO REFUNDS , they give you a store credit, forget about money back. NO CUSTOMER SERVICE. Unbelievable !
  25. [R100] Fashion Nova 1/5 · US Return policy restrictions: I will never shop at Fashion Nova again. I was extremely disappointed to find out that they do not refund returns to your original payment method. Instead, they only offer store credit in the form of a gift card. This return policy is frustrating and feels unfair, especially if the item doesn’t fit or isn’t what you expected. Customers should have the option to receive
  26. [R116] Fashion Nova 1/5 · US Yall need to have free return: Yall need to have free returns an stop give store credit
  27. [R52] Forever 21 1/5 · US Thieves: I paid extra money for 1-2 day shipping on Monday 10:22 they said Wednesday 1pm-5pm so I was ok but then times roles around and they change it to Thursday 1pm-5pm spoke to customer service and they didn’t do anything
  28. [R61] Fashion Nova 1/5 · US Irritated and disappointed: Shipped me the wrong item when I specifically got the item for 1 day shipping. Have to pay almost $30 extra for a $9 shirt because I need it by the next day.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store