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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Documents vs Docusign

Documents 4.8★ · Free to download 65
Winner Docusign
Docusign 4.9★ · Free + IAP 75

For general file management and media playback, Documents offers a broader feature set, but Docusign is the clear choice for dedicated document signing and business workflows, despite its higher cost and occasional usability issues.

Full reviews: Documents · Docusign

Documents is a versatile file manager and media player, praised for its free features but criticized for recent paywalls and bugs. Docusign excels at secure, easy document signing, though users report high subscription costs and occasional glitches.

Head to head

Features and Functionality edge: DocumentsR5R8R47R25
Documents Documents is lauded for its broad utility, including downloading and organizing music and videos, PDF tools, and file editing R5R8R47. However, recent updates have moved previously free features, like advanced PDF tools (rotating, extracting pages) and adding hyperlinks, behind a subscription paywall, frustrating long-time users R25R36. Users also desire more features like customizable color highlights and FLAC support .
Docusign Docusign is highly praised for its core function of making document signing easy, fast, and convenient, especially for business and contracts . Many appreciate its ability to upload PDFs and get them signed and dated quickly . However, some users find the app overcomplicated for simple signing needs and report issues with text box manipulation and saving progress on multi-page forms .
Ease of Use tieR8R35R12R18
Documents Documents is generally considered easy to operate and convenient for keeping files in one place R8R35. However, some users find it hard to save and locate files, especially after updates R12R18. The initial user experience (FTUE) can be awful, and some find the app cluttered .
Docusign Docusign is frequently described as user-friendly, intuitive, and easy to navigate for signing documents . Many users find it super quick and convenient for getting paperwork done . Conversely, a significant number of users report the app as clunky, unintuitive, and difficult to use, especially for positioning text boxes or making text smaller .
Reliability and Performance tieR3R40R49R28
Documents Documents users report various bugs and performance issues, including crashes with heavy PDFs, music player crashes, and videos not launching R3R40R49R28. The search function is often reported as not working, and some users experience the app closing unexpectedly and deleting notes . Recent updates have also caused issues like the app not opening after iOS updates or videos not playing correctly .
Docusign Docusign users encounter numerous reliability problems, including documents not being received by recipients, glitches on iPad screens, and the app being slow and buggy R64. Some report issues with the signing button not working, inability to send documents from newer iPhones, and an update loop that prevents app use . Critical issues like verification emails not sending and documents failing to load or sign are also noted .
Price and Value tieR1R7R25R31
Documents Documents is free to download, and some users appreciate its free functionality . However, many recent reviews express frustration over undisclosed monthly subscription fees after a 7-day trial, and the movement of previously free or paid-for features behind a new paywall R1R7R25R31. Users feel it's overpriced at $16 per month for features they once had .
Docusign Docusign is free to download but offers in-app purchases, with many users finding the subscription costs to be extremely high, nearly $400/year R61. Some users praise the free aspects for basic signing needs . However, there are strong complaints about the company's unethical practices regarding subscription cancellations and refunds, with users being charged even after attempting to cancel on renewal day R61.
Customer Support edge: DocumentsR38R26R64R108
Documents Reviews for Documents do not extensively mention customer support, but one user explicitly asks for support after losing all their files R38. Another user simply states 'Support' as a positive comment R26.
Docusign Docusign's customer support is a significant pain point for users, described as difficult to reach and unhelpful, with long wait times and website loops R64R108. Users report issues like being unable to set up accounts due to verification email failures, which support should address .
Pick Documents if

You need a versatile file manager, browser, and media player for downloading music and videos, and organizing various document types, especially if you are comfortable with the free features and can tolerate potential bugs or subscription changes R5R8R47.

Pick Docusign if

You primarily need an app for securely signing and sending documents, especially for business or contracts, and value ease of use for this specific task, even if it comes with a higher subscription cost and occasional glitches .

Evidence note: Documents has a higher volume of recent negative reviews related to its pricing model and bugs, despite a high lifetime rating. Docusign also has a high lifetime rating but faces significant criticism for its high cost, subscription practices, and reliability issues.

Frequently asked

Is Documents by Readdle truly free?
Documents by Readdle is free to download, but many users report that core features, including advanced PDF tools and the ability to add hyperlinks, are now behind a monthly subscription paywall after a 7-day free trial, which users feel was not clearly disclosed R1R7R25R36.
How much does Docusign cost?
Docusign is free to download, but its subscription plans are considered very expensive by users, with some reporting costs of nearly $400 per year R61.
Can I trust Docusign with my documents?
While Docusign is widely used for secure document signing, some users have reported issues with document deliverability, stating that contracts never arrived or were gateway-rejected, and raised concerns about potential phishing abuse of Docusign's infrastructure R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Documents 5/5 · US Great app: I have been using this app for years and with confidence I can say this app is one of the greatest apps ever made and it’s perfect for downloading and listening to music for free 10/10 app
  2. [R8] Documents 5/5 · US So Great~: Important~ documents and files in one place ISo extremely Convenient~too .
  3. [R47] Documents 5/5 · US Greatest App on App store: I'm tired of describing the greatness of this application, literally a very revolutionary application and there is no equal at all at the same level, I am very happy that I knew it, the PDF tools is legendary, downloading and organizing files is legendary, the archiving tools are legendary, file editing tools and additional features are legendary, linking it with other d
  4. [R25] Documents 1/5 · US Legacy paid users are being squeezed for features they already had: I purchased Documents by Readdle more than 10 years ago and paid for features that were part of the app experience at the time. After years of using the app, I opened the current version. I found that basic PDF tools like rotating and extracting pages, features I previously had access to, are now being pushed behind a subscription
  5. [R35] Documents 5/5 · US Best app to work: Best and easy to operation
  6. [R12] Documents 3/5 · US Hard to save files: Cannot move files from recent to docs regular file
  7. [R18] Documents 3/5 · US Ok but hard to find files: It's ok, works well, but I have a very hard time trying to fine my files. They are in documents but if I want to upload it somewhere I have a hard time finding them, it's REALLY annoying.
  8. [R3] Documents 3/5 · US Bug: Bug for pdfreader heavy pdf’s, always crash and dont delete
  9. [R40] Documents 1/5 · US Music Player Seems to app crashing: Whenever I use the app for playing music after 3 or 4 minutes app crashes and close.
  10. [R49] Documents 2/5 · US Music and videos: I don't know how many times I have to write this to finally get through to you. The app crashes when I'm listening to music, and what the hell? Why do videos open in *this* app when I select them in the Files app?
  11. [R28] Documents 2/5 · US New issues: Great app for many different things. But now my videos I saved in my inbox do not launch anymore. When I try to play a video a white blank page comes up and nothing works. I was working fine couple months ago. Whats the issue?
  12. [R1] Documents 1/5 · US Undisclosed Fees After First 7 Days!: Listing in AppStore said only “In-App Purchases,” implying that it’s a free app with possibly optional add-ons that would cost extra; standard model I’ve encountered in MANY APPS over years. Instead, when I opened your Documents app, I was summarily informed that I had 7 days free trial period, after which I would be charged monthly fees!! I never agreed to th
  13. [R7] Documents 1/5 · US Did not say they want to charge monthly fee: I do not know if the product works well or not. However, I did not see anything that stated it was a subscription service until after I had downloaded and installed the application. I seldom use ZIP files on my phone and that was the only reason I was looking. Disappointed they “hid the ball” when it comes to a monthly subscription fee - particularly w
  14. [R31] Documents 1/5 · US Mid: Used to be good, then they gave it a paywall
  15. [R38] Documents 5/5 · US My account: I recently deleted this app to update this my phone I have not been able to recover my videos or files everything is gone how do I recover my Account I love this app so much
  16. [R26] Documents 5/5 · US Hi: Support
  17. [R64] Docusign 1/5 · US Customer support is difficult: Great when the app is working. Now people are not receiving my documents. Reach out to customer service, been over an hour, have got nowhere.
  18. [R108] Docusign 1/5 · GB THE worst experience: Their login, authentication, usability and navigation could not be worse. Just keep getting errors try to get a multi-signature doc and impossible to reach their support - their website just goes around in a loop. Back to adobe and signatures
  19. [R36] Documents 3/5 · GB Subscription Creep: If you need to work with individual pages of a PDF (delete, extract etc) do not update as these functions are now behind the subscription paywall. So many good apps on this store that I’d happily pay £10 to £20 for, but just how many £10pm subscriptions do you think people can afford?
  20. [R61] Docusign 1/5 · US Rip-off: WAY too expensive for what it actually is, nearly $400/year now. And they will not honor a refund when you try to cancel on the day of renewal. I have never seen a company do that. Greedy, unethical people.
  21. [R100] Docusign 1/5 · GB Deliverability is broken. Do not build on this.: I sent contracts through Docusign and they never arrived. Not in spam. Not in quarantine. Gateway-rejected before delivery. Same story on the receiving side - envelopes from other companies never reach my inbox at all. This is not an isolated glitch. Docusign’s own infrastructure is being systematically abused for phishing (ESET measured a 250% inc

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store