Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Alaska Hawaiian vs Ono Hawaiian BBQ

Alaska Hawaiian 4.8★ · Free to download 30
Winner Ono Hawaiian BBQ
Ono Hawaiian BBQ 4.9★ · Free to download · ⚠ stale 45

Ono Hawaiian BBQ's app is slightly better for ordering food, despite its payment and login issues, while Alaska Hawaiian's app is currently plagued by critical login failures that render it unusable for many.

Full reviews: Alaska Hawaiian · Ono Hawaiian BBQ

Both Alaska Hawaiian and Ono Hawaiian BBQ apps suffer from significant login and reliability issues, but Alaska Hawaiian's problems appear more widespread and critical, preventing many users from accessing basic functions. Ono Hawaiian BBQ's app, while also buggy, still allows some users to order food and take advantage of online specials.

Head to head

Login and Account Management tieR1R3R4R6
Alaska Hawaiian Many users report being unable to log in, with the app freezing, showing blank screens, or failing to load the login page R1R4R7R10. Some attribute these issues to a recent update or the merger with Hawaiian R1R3. Users are frequently signed out and have to reinstall the app to log back in R3R6.
Ono Hawaiian BBQ Users frequently experience issues logging in, resetting passwords, or creating new accounts . The app often states that an email is not found even after an account has been created . Some users report the app freezing or showing a blank screen after logging in .
App Performance and Reliability tieR1R3R10R13
Alaska Hawaiian The app is described as slow, buggy, inconsistent, and prone to freezing and crashing R3R13R15. Many users report that the app is unusable due to these issues R1R10. Some issues are linked to the merger with Hawaiian R3.
Ono Hawaiian BBQ The app is described as broken, buggy, laggy, and prone to freezing and crashing, rendering it unusable for many . Pages often do not load, showing only a white background or the logo and cart .
Features and Functionality (Core Use) edge: Ono Hawaiian BBQR11R12R15R17
Alaska Hawaiian When it works, the app allows users to look up flights, book, check-in, pre-order in-flight meals, and manage trips easily R11R17R23R42. However, some users find it limited, not providing important flight information until check-in, and requiring external sites for documentation R12. There are also issues with TSA pre-check not appearing on boarding passes and Apple Wallet integration R15.
Ono Hawaiian BBQ When functional, the app allows for quick and easy ordering, with some users appreciating the intuitive interface and savings on delivery . However, users report issues with customizing orders, such as changing sides or deselecting items . Some users also complain about a lack of rewards or deals .
Payment Options and Security edge: Alaska HawaiianR53R69R72R75
Alaska Hawaiian Reviews do not extensively discuss payment options or security for Alaska Hawaiian, focusing more on login and app functionality. One user expressed frustration with a third-party service (Jumio) for handling sensitive data like passports R53.
Ono Hawaiian BBQ Many users express discomfort with entering credit card information directly into the app and strongly request Apple Pay, PayPal, or other secure payment options R69R72R75R99. Some report payment failures and issues with the third-party payment company, Olo, leading to blocked transactions and even fraudulent charges .
Customer Service edge: Alaska HawaiianR5R35R46R48
Alaska Hawaiian Users praise Alaska Hawaiian's customer service, citing helpful agents who assisted with cancellations, rebooking, and general inquiries via phone and text R5R35R46R48.
Ono Hawaiian BBQ Some users report friendly and helpful customer service . However, issues with the app, such as being unable to create an account or process payments, often lead to frustration that customer service cannot resolve through the app .
Pick Alaska Hawaiian if

You are a frequent flyer of Alaska Airlines and value strong customer service when issues arise, and you are willing to navigate potential login and app performance issues R5R11R35R46.

Pick Ono Hawaiian BBQ if

You primarily use the app for ordering food and are willing to deal with potential login, payment, and customization frustrations to get your meal .

Evidence note: Both apps have a high number of recent negative reviews regarding critical functionality (login, app loading), which skews their current user experience significantly below their lifetime average ratings. The core functionality of both apps is severely hampered by these issues.

Frequently asked

Are there login issues with the Alaska Hawaiian app?
Yes, many users report significant login issues with the Alaska Hawaiian app, including being unable to log in, the app freezing, showing blank screens, or failing to load the login page, often after a recent update or merger R1R4R7R10.
Does the Ono Hawaiian BBQ app support Apple Pay?
No, the Ono Hawaiian BBQ app does not support Apple Pay, which is a common complaint among users who desire more secure and convenient payment options R69R72R75R99.
Is the Alaska Hawaiian app easy to use for booking flights?
When it is working correctly, the Alaska Hawaiian app is considered quick and easy to use for looking up and booking flights, checking in, and pre-ordering in-flight meals R11R23R42.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Alaska Hawaiian 1/5 · US New Update: The new update makes the app completely unusable. I am unable to log into my account. There is a requirement to open a separate screen to log in that fails to load. There is no way to stay logged in on my device. I have restarted the app and my phone with no improvement.
  2. [R3] Alaska Hawaiian 3/5 · US Better Before: Before the combination with Hawaii, the app used to work better. I continuously get signed out and then the app just freezes. I have to uninstall and reinstall to get it to log back in… I am not sure what the connection is or if it’s just coincidental, but I did not have to do this before.
  3. [R4] Alaska Hawaiian 1/5 · US Fix the sign in: Signing in is impossible
  4. [R6] Alaska Hawaiian 3/5 · US Sign-in experience is awful: I like that the app is getting more robust but it takes too long to sign in.
  5. [R10] Alaska Hawaiian 1/5 · US Can’t login: App keeps locking up on the login screen. I e tried deleting and reinstalling but still doesn’t work. Pretty useless if I cant login.
  6. [R13] Alaska Hawaiian 1/5 · US Needs a lot of help: This app is probably the worst airline app I have. It is so inconsistent and difficult to navigate . Please find a good app creator like the AA app. Thanks
  7. [R11] Alaska Hawaiian 5/5 · US Quick and Easy to use.: The app makes it quick and easy to look up flights, book, check-in, pre-order in flight meals all on the go. If you fly Alaska Air Group, highly recommend using the app.
  8. [R12] Alaska Hawaiian 3/5 · US Limited: The app will not give any important information about the flight until check-in time. Delta app is much more informative and you can fill in all the documentation on the thier app. Where as the Hawaiian app makes you go to a whole other site for your documentation submission.
  9. [R15] Alaska Hawaiian 3/5 · US Love Alaska Air BUT App Slow: I love flying Alaskan Air but the App is slow PLUS my husband’s TSA is showing up as inputted but not showing up on boarding pass.
  10. [R17] Alaska Hawaiian 5/5 · US Fly Alaskan: The check-in process was easy. They didn't try to sell me a bunch of extras. I appreciate that. I will fly this airline again just for this reason.
  11. [R53] Alaska Hawaiian 1/5 · US Jumio: I hate that they’re using a third party to handle sensitive data and then telling us it’s an “upgrade” to our experience. Just let me manually enter in my passport instead of having me check in at the airport. Frustrating experience. Needless complication of this experience.
  12. [R69] Ono Hawaiian BBQ 3/5 · US Pay options: I would give the app a much higher rating it it had Apple Pay. I’m not comfortable putting my card into a restaurant website. I have no idea the cyber security
  13. [R72] Ono Hawaiian BBQ 3/5 · US No Apple Pay in the App: Would love it they had the option to pay with Apple Pay.
  14. [R75] Ono Hawaiian BBQ 3/5 · US Need Better Security Options for Payment: To better serve clientel adding Apple Pay, PayPal would add a layer of security to using CC online.
  15. [R5] Alaska Hawaiian 5/5 · US Customer service: Customer service helped us a ton when we had some health issues, walked us through how to cancel, use the wallet, and rebook. Very grateful and thankful.
  16. [R35] Alaska Hawaiian 5/5 · US Excellent service: So far my experience with Alaska Airlines has been excellent. Anytime I need a question answered all I had to do with text them and it was answer in minutes.
  17. [R46] Alaska Hawaiian 5/5 · US Fantastic service!: Jennalynn from customer service thru the phone is a very kind, patient and helpful agent! I love Alaska Hawaiian Airlines! Will always be a loyal customer!
  18. [R48] Alaska Hawaiian 5/5 · US Love Alaska: Always taken care of. Love the text option
  19. [R7] Alaska Hawaiian 1/5 · US Unable to Log in: Unable to log in and even use the app. A blank screen shows after signing in.
  20. [R99] Ono Hawaiian BBQ 5/5 · US Apple Pay: Love your food and service. Please add Apple Pay to your app
  21. [R23] Alaska Hawaiian 5/5 · US First time flyer: This app has been so easy and convenient. I loved being able to review and have the option to changes seats daily. I’m excited for my first flight with Alaskan and my first solo flight ever!
  22. [R42] Alaska Hawaiian 5/5 · US Trips: From booking to checking in this has been very easy and simple.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store