Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelers Mobile vs Roamless

Travelers Mobile 4.7★ · Free to download 40
Winner Roamless
Roamless 4.7★ · Free to download 65

Travelers Mobile is suitable for existing Travelers insurance customers, but Roamless is the better choice for international data, despite some pricing and connectivity concerns.

Full reviews: Travelers Mobile · Roamless

Travelers Mobile struggles with app functionality and billing issues, frustrating many users. Roamless, an eSIM service, generally provides reliable international data, though some users report connectivity problems and high prices in certain regions.

Head to head

Features edge: RoamlessR5R11R24R32
Travelers Mobile Travelers Mobile allows users to manage policies, make payments, and access account information, with some appreciating the ease of updating account details online R5R11R32. However, users desire more advanced features like Apple Wallet compatibility for ID cards R24 and better AI for claims status and document downloads .
Roamless Roamless offers eSIM data for international travel, with users praising its ease of setup and use across multiple countries R85. It provides hotspot functionality and non-expiring data . However, it lacks call features like incoming calls and custom caller ID R69, and some users experienced issues with compatibility for iPhones R86R88.
Ease of Use edge: RoamlessR1R10R16R18
Travelers Mobile Some users find Travelers Mobile easy to navigate and user-friendly . However, a significant number of reviews highlight persistent issues with signing in R1R10R16, pages not loading or freezing R18, and a clunky interface . The app's functionality is often described as poor or not working at all .
Roamless Roamless is generally considered easy to set up and install R85. Many users report a seamless experience with data working well in various countries . Conversely, some users found it confusing and difficult to set up R82, with specific complaints about compatibility issues with iPhones R82R86R88 and unclear configuration for calls .
Reliability tieR4R6R9R12
Travelers Mobile Travelers Mobile suffers from significant reliability issues, particularly after system upgrades. Users report problems with autopay not working or being deleted R4R6R9R12, payments not being reflected R19, and the app or website being down or inaccessible for extended periods . This has led to billing errors and past due statuses R31.
Roamless Roamless is often praised for its reliability, with data working consistently across many countries R85. However, a notable number of users experienced unreliable service, including slow data speeds R67, no service at all R67, or service that was spotty and inferior to local options . Some also reported issues with data disappearing or being charged incorrectly .
Price/Value tieR6R9R15R19
Travelers Mobile Travelers Mobile users express frustration with unexpected charges, such as a $4 monthly fee for autopay R9. Many also complain about billing errors, being charged for multiple months at once, or payments not being processed correctly, leading to financial stress R6R15R19R31. Some users also saw their premiums double .
Roamless Roamless offers competitive rates for data in some regions and even free data for signing up R74. However, many users find the data plans to be expensive, especially compared to local SIM cards or other eSIM providers R67R69R72. There are also complaints about being charged even when service doesn't work .
Customer Support edge: RoamlessR2R8R12R13
Travelers Mobile Travelers Mobile receives mixed reviews for customer support. Some users praise the support received when calling for assistance R8R12 and appreciate the adjusters and overall company service R2. However, a significant number of users report extremely long wait times, difficulty contacting customer service, and unreturned calls, especially during billing issues R13R31.
Roamless Roamless customer service is generally viewed positively, with users reporting quick and effective responses . Support staff are described as helpful in troubleshooting R67. Conversely, some users complain about a lack of response to emails and no clear refund options .
Pick Travelers Mobile if

you are an existing Travelers insurance customer who primarily uses the app for basic account management and payments, and are willing to tolerate occasional glitches and potential billing issues R5R8R11.

Pick Roamless if

you are an international traveler looking for a convenient eSIM data solution across multiple countries, appreciate easy setup, and value responsive customer service, even if you might encounter some regional connectivity or pricing challenges .

Evidence note: Travelers Mobile has a much larger user base and more reviews, leading to a broader range of feedback, including many recent negative experiences related to system upgrades. Roamless has fewer reviews, but a higher lifetime rating, with its negative reviews often focusing on specific technical issues or pricing concerns.

Frequently asked

Does Travelers Mobile have issues with payments?
Yes, many Travelers Mobile users report significant issues with payments, including autopay not working, payments not being reflected, and being charged incorrectly or for multiple months at once, especially after system upgrades R4R6R19R31.
Is Roamless compatible with iPhones?
While some users successfully use Roamless on iPhones R85, several others report compatibility issues, stating the eSIM is not supported on their iPhone, leading to frustration and inability to use the service R82R86R88.
Is Roamless data expensive?
Roamless data pricing receives mixed reviews; some find rates competitive and appreciate free data offers R74, but many users consider it expensive compared to local SIM cards or other eSIM providers, citing examples like $20 for 3.5GB or $16.45 for 1GB in certain regions R67R69R72.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Travelers Mobile 5/5 · US Love the service: Have had wonderful service with the accounts I have with Travelers. Recently had to change my account number. It was easy to do right on line. Other companies I had made it so difficult and time consuming.
  2. [R11] Travelers Mobile 5/5 · US Thank You: Thank you for making my request to change my account information online without issues.
  3. [R24] Travelers Mobile 3/5 · US Apple Wallet compatibility: Hey Travelers! The mobile app should be upgraded to support adding ID cards directly to Apple wallets.
  4. [R32] Travelers Mobile 5/5 · US Painless process: Love having my car and renters ins in the same place paying yearly is so quick and easy
  5. [R1] Travelers Mobile 1/5 · US App issues: App won’t let me sign in. just loads, tells me they upgraded their system and then brings back up the log in screen. joke of a company. I will be switching
  6. [R10] Travelers Mobile 1/5 · US Horrible: Can’t get into the app
  7. [R16] Travelers Mobile 1/5 · US Dissatisfied: Recently purchased home owners insurance through Travelers and have not been able to access my account with their App.
  8. [R18] Travelers Mobile 3/5 · US It’s an OK app: This app is easy to navigate but lately when I try to look at things the app shakes and freezes. I have to keep logging out and logging back in several times for it to work properly.
  9. [R4] Travelers Mobile 2/5 · US Autopay stinks: Autopay is cumbersome and works poorly. Should pick the appropriate date to pay balance automatically.
  10. [R6] Travelers Mobile 3/5 · US Trying to pay my bill: This is the third time I’ve paid this bill each time I keep getting a letter. Your payment did not go through. The account is valid. There’s money there for the payment. Don’t understand what in the world. The problem is.
  11. [R9] Travelers Mobile 3/5 · US Good insurance, Why charge autopay: I have them and hear it’s good insurance, but you already have my information for my home, Why charge me an additional 4$ a month just for autopay on my car insurance? You charge me 4 dollars because I chose the most consistent way for you to get your/my money? It’s just 4 dollars but it also pisses me off since it is a totally unnecessary charge that you know
  12. [R12] Travelers Mobile 3/5 · US App: Original rating: Glitchy to a point where I was concerned that my auto pay may have been deleted. The app needs to be fixed. May be better off getting a new insurance company. Customer service rep I spoke to was amazing, hopefully everything fixed
  13. [R15] Travelers Mobile 3/5 · US Pay bill: I had troubles with paying my bill for a few weeks. Finally was able to pay it and the remains balance wasn’t clear on what the charge was for.
  14. [R19] Travelers Mobile 1/5 · US Sent ach payments in full end of may 2026 and you still have not reflected on my account-: Sent bank ach debits with transaction number to my agent and still have not reflected on my account. I understand you went through a billing update but this is no excuse for losing my payments. Even after sending my bank debit info you still have not reflected my payments. So wrong to conduct business like t
  15. [R2] Travelers Mobile 5/5 · US Great company,!: Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland
  16. [R8] Travelers Mobile 5/5 · US Carla Backus: I appreciate the support when I call for assistance the website mobile payment is easy peasy
  17. [R13] Travelers Mobile 1/5 · US Really care about customers: VERY FRUSTRATING! You have issues and make it 100% difficult for customers to contact you to resolve issues.
  18. [R31] Travelers Mobile 1/5 · US Poor Customer Service: I have been trying to get ahold of anyone. Even my agent and no one has returned my calls. The billing issue that happened recently has screwed over my finances and has left my account in the negative. I am very frustrated. I have never missed a payment and suddenly I’m being charged two months at once!
  19. [R82] Roamless 1/5 · US Not compatible: Very complicated to start. And never got going, keep saying not compatible with my iPhone. I was in Italy and worked on it about 1 hour every morning, and never could connect it.
  20. [R85] Roamless 5/5 · US Roamless: eSIM experience: Currently traveling in Thailand from the United States. I have nothing but great things to say about Roamless. It was an absolute easy set up on an unlocked IPhone that I purchased specifically for this trip, the instructions were easy to follow and I was able to test out calling and internet service before I left the United States. I flew from LAX to South Korea and as
  21. [R86] Roamless 1/5 · US Not for IPhone: I saw the ad on facebook and installed the app because I travel internationally a lot. I added $11 US, just to try it out. When I arrived at my destination it turns out that it doesn’t work with iPhones. They should be clear on this and not just say it works with smartphones and tablets.
  22. [R88] Roamless 2/5 · US I feel lied to..: I’m from the U.S and now in El Salvador I try to activate it and I get a “This eSIM is not supported on this iPhone” so back to square ONE! Plus this stupid phone doesn’t have a physical sim so DOUBLE WHAAMMY… screw this…
  23. [R67] Roamless 1/5 · US Struggled the whole time to get service: Support start was helpful in trying to troubleshoot but the data was expensive than purchasing a local sim, but beyond that I barely got service. When I did it was 3G in areas people clearly had 5G. Save your money and the hassle.
  24. [R69] Roamless 3/5 · US Good but lacks call features: Good data roaming service. Pricing is mostly adequate but obviously too high in some countries compared to other providers. Call features are poor because the app does not support incoming calls and does not support own caller id so recipients see a random number they think is spam and don’t pick up.
  25. [R72] Roamless 3/5 · GB Great idea poor pricing structure: Great idea, easy setup etc. Data in Asia is unbelievably expensive. How can data in Western Europe be cheaper than in Thailand, Malaysia or Indonesia?
  26. [R74] Roamless 5/5 · US Wow: Gives you data for free you just have to sign up without a payment plan

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store