Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelers Mobile vs Travelers IntelliDrive®

Travelers Mobile 4.7★ · Free to download 65
Winner Travelers Mobile
Travelers IntelliDrive® 4.6★ · Free to download 30

Travelers Mobile is the better choice for general insurance management, despite recent billing and app stability issues, while Travelers IntelliDrive® is only suitable for those willing to tolerate highly restrictive and often inaccurate driving metrics for a potential discount.

Full reviews: Travelers Mobile · Travelers IntelliDrive®

Travelers Mobile, the general insurance management app, faces recent challenges with billing and app stability but still provides essential account functions. Travelers IntelliDrive®, designed for usage-based insurance, is plagued by user frustration over inaccurate tracking, unfair penalties for normal driving, and setup issues.

Head to head

Features & Functionality edge: Travelers MobileR1R5R6R7
Travelers Mobile Travelers Mobile allows users to manage policies, pay bills, and access documents, with some appreciating the ease of updating account information online R5. However, many users report significant issues with basic functions like signing in, paying bills, and accessing policy documents R1R6R7. There are also requests for features like Apple Wallet compatibility for ID cards and more detailed claim status .
Travelers IntelliDrive® Travelers IntelliDrive® tracks driving habits to potentially offer discounts, focusing on hard braking, acceleration, high speed, time of day, and distraction . Users appreciate the concept of improving driving and some find it easy to understand . However, the app is widely criticized for inaccurate tracking of miles and events R61R62R65R69, misinterpreting regenerative braking , and penalizing users for normal or unavoidable driving behaviors like rush hour commutes R63R68R72R73 or necessary phone interactions R72.
Ease of Use tieR1R8R10R12
Travelers Mobile Some users find Travelers Mobile easy to use and user-friendly R8. However, many recent reviews describe the app as glitchy, clunky, freezing, or failing to load pages R12. Several users report being unable to sign in or get past certain screens R1R10.
Travelers IntelliDrive® Travelers IntelliDrive® is generally described as easy to understand and use by some . However, a significant number of users report setup issues, such as being unable to toggle required settings or get past the initial setup screen . The app's interface for correcting misidentified drives or events is also criticized as difficult or non-existent R61R69.
Reliability & Performance edge: Travelers MobileR1R4R5R6
Travelers Mobile Travelers Mobile has a mixed record. While some users report no issues and smooth online processes R5, a large number of recent reviews highlight severe reliability problems. These include the app not loading, freezing, or being glitchy R1R10R12. A major concern is the impact of a recent billing system upgrade, which led to widespread issues with autopay, payments not going through, incorrect billing, and accounts showing past due status R4R6R14R15.
Travelers IntelliDrive® Travelers IntelliDrive® suffers from significant reliability issues, primarily concerning its tracking accuracy and consistent operation. Users frequently report that the app doesn't record all drives R62, misidentifies passenger trips as driver trips , and provides inaccurate data for acceleration, braking, and speed R65R69. The app also has setup failures, making it inoperable for some users .
Price & Value edge: Travelers MobileR3R9R56R73
Travelers Mobile Travelers Mobile is free to download and is for managing existing Travelers insurance policies. Users express frustration over an additional $4 monthly charge for autopay on car insurance R9. Some also feel rates are too high R3R56.
Travelers IntelliDrive® Travelers IntelliDrive® is free to download and is marketed with the promise of potential savings (up to 30%) on insurance premiums based on driving behavior R73. However, many users feel it's a 'scam' or 'not worth it' because the app's metrics are so strict and often inaccurate, leading to penalties for normal driving that could negate or even increase rates R73. Users fear their rates will increase despite being safe drivers .
Customer Support edge: Travelers MobileR2R8R12R13
Travelers Mobile Customer support for Travelers Mobile users receives mixed reviews. Some praise the support received when calling for assistance R8R12, and positive experiences with adjusters and claims are mentioned R2. However, a significant number of users report poor customer service, long wait times, unreturned calls, and difficulty reaching anyone to resolve issues, especially concerning billing problems R13R14.
Travelers IntelliDrive® Reviews for Travelers IntelliDrive® do not frequently mention direct customer support experiences, but when they do, it's often in the context of issues not being resolved. One user contacted support about unrecorded trips and was given an unsatisfactory explanation . The app itself is criticized for not allowing users to explain driving incidents or correct inaccuracies, effectively acting as a poor form of 'support' for their scores R69.
Pick Travelers Mobile if

you need to manage your Travelers insurance policies, pay bills, or access documents, and are willing to contend with potential recent app glitches and billing system issues.

Pick Travelers IntelliDrive® if

you are an exceptionally cautious driver, have a flexible schedule to avoid rush hour, and are willing to meticulously monitor and potentially dispute every recorded drive for a chance at a discount.

Evidence note: Travelers Mobile has a much larger volume of reviews, which provides a broader perspective on its functionality and recent issues. Travelers IntelliDrive® reviews are heavily skewed towards negative experiences related to the app's core functionality (driving tracking and scoring), indicating a fundamental problem with its value proposition.

Frequently asked

Does Travelers Mobile have issues with payments and billing?
Yes, many recent Travelers Mobile users report significant issues with payments and billing, including autopay problems, payments not processing, incorrect charges, and accounts showing past due status, often attributed to a recent system upgrade R4R6R14R15.
Is Travelers IntelliDrive® accurate in tracking driving behavior?
No, many users find Travelers IntelliDrive® to be inaccurate in tracking driving behavior, reporting issues with unrecorded trips, misidentified passenger drives, and incorrect data for acceleration, braking, and speed R61R62R65R69.
Does Travelers IntelliDrive® penalize for normal driving times?
Yes, Travelers IntelliDrive® frequently penalizes users for driving during normal commuting hours, such as early mornings, late evenings, and rush hour, even if driving safely R63R68R72R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelers Mobile 1/5 · US App issues: App won’t let me sign in. just loads, tells me they upgraded their system and then brings back up the log in screen. joke of a company. I will be switching
  2. [R5] Travelers Mobile 5/5 · US Love the service: Have had wonderful service with the accounts I have with Travelers. Recently had to change my account number. It was easy to do right on line. Other companies I had made it so difficult and time consuming.
  3. [R6] Travelers Mobile 3/5 · US Trying to pay my bill: This is the third time I’ve paid this bill each time I keep getting a letter. Your payment did not go through. The account is valid. There’s money there for the payment. Don’t understand what in the world. The problem is.
  4. [R7] Travelers Mobile 1/5 · US Policy documents: Delay on policy documents
  5. [R8] Travelers Mobile 5/5 · US Carla Backus: I appreciate the support when I call for assistance the website mobile payment is easy peasy
  6. [R10] Travelers Mobile 1/5 · US Horrible: Can’t get into the app
  7. [R12] Travelers Mobile 3/5 · US App: Original rating: Glitchy to a point where I was concerned that my auto pay may have been deleted. The app needs to be fixed. May be better off getting a new insurance company. Customer service rep I spoke to was amazing, hopefully everything fixed
  8. [R4] Travelers Mobile 2/5 · US Autopay stinks: Autopay is cumbersome and works poorly. Should pick the appropriate date to pay balance automatically.
  9. [R3] Travelers Mobile 3/5 · US Mediocre: The app needs improvement and rates lowered
  10. [R9] Travelers Mobile 3/5 · US Good insurance, Why charge autopay: I have them and hear it’s good insurance, but you already have my information for my home, Why charge me an additional 4$ a month just for autopay on my car insurance? You charge me 4 dollars because I chose the most consistent way for you to get your/my money? It’s just 4 dollars but it also pisses me off since it is a totally unnecessary charge that you know
  11. [R56] Travelers Mobile 1/5 · US Happy to Leave: My premium more than doubled with no accidents and a clean driving record. You’ve lost a customer.
  12. [R73] Travelers IntelliDrive® 1/5 · US Don’t use this app!!!: This is a scam to get you to buy their insurance with the claim you save up to 30% on renewal. They set you up to fail. They refuse to tell you what times cause a penalty but includes commuting hours. Learned it includes 4-7 pm even if you drive in a residential neighborhood one mile away. Starts at 7:00am but not sure when it ends (likely 3 hours like pm). Includes late at
  13. [R2] Travelers Mobile 5/5 · US Great company,!: Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland
  14. [R13] Travelers Mobile 1/5 · US Really care about customers: VERY FRUSTRATING! You have issues and make it 100% difficult for customers to contact you to resolve issues.
  15. [R14] Travelers Mobile 5/5 · US No support: The website has been down for more than a week with no update available on how to pay premium. Auto pay function turned off and no way to make a one time payment for more than a week.
  16. [R15] Travelers Mobile 3/5 · US Pay bill: I had troubles with paying my bill for a few weeks. Finally was able to pay it and the remains balance wasn’t clear on what the charge was for.
  17. [R61] Travelers IntelliDrive® 1/5 · US Worst app: I was on a river 1,000 miles from my home address and they counted each trip I took on a literal boat then said I couldn’t edit those “drives” because it was beyond the tiny little 10 day window they give you to make edits. Sorry I’m not 100% focused on this stupid app while I’m away from my car and on vacation….
  18. [R62] Travelers IntelliDrive® 4/5 · US Drive: App doesn’t record every drive for some reason.
  19. [R65] Travelers IntelliDrive® 4/5 · US It’s pretty smart but still needs a bit of work: It is better than the app from Progressive which was taking my subway rides or even my bike rides as car drives. The subway accelerates and stops abruptly sometimes and it was counting those towards drives. It seemed a lot to go into app and correct it every time. This app from travelers is better but still miscounts trips. Also gave me hard acceler
  20. [R69] Travelers IntelliDrive® 3/5 · US Travelers IntelliDrive: Inaccurate reporting of events even after short drives or traveling distances. False reporting. If you are reporting a incident it needs to be define and allow us to reply. You falsely claim I accelerated to rapidly which false . I am 75 and do not race away from a stop. I use my cruise control to maintain a safe legal speed & distance from others. I also it for the best fu
  21. [R63] Travelers IntelliDrive® 3/5 · US Not accurate: you drive a car to work at 8:30am and the app considers it is a negative thing. Ridiculous
  22. [R68] Travelers IntelliDrive® 4/5 · US Overall Ok…: Well I switched car insurance to Travelers…so far it’s ok. I installed this app. I find it ridiculous that you get dinged for traveling at a certain time of the day. Unfortunately that’s how my work schedule is. I work 6AM to 6PM…my commute is long. Maybe think about changing that…pretty it’s ridiculous. I’m going to restrict my info and access to this app…
  23. [R72] Travelers IntelliDrive® 3/5 · US Okay could be better: Overall I know what the app wants and what it’s looking for according to drive habits. However dings you for every little thing. Distracted driving counts if you get an incoming call and it goes to car phone. If you interact with it at all (even to ignore the call) that’s a ding. Speed, don’t go 70 or above at all or it will ding you. Hard breaking, it dings you for slowing d

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store