Venmo vs PayPal

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R19] Venmo 5/5 · US Venmo is great: Venmo is great because as soon as I got my card it has been so easy to pay with it, it is also just like a credit card and it helps kids understand the concept of a debit or credit card. It is also great because it is super easy to send money to someone if you need to and I LOVE that you have a QR code that anyone with Venmo can just send you the amount it is so easy.
2. [R39] Venmo 5/5 · US Easy to use: I find Venmo easy to use,
3. [R75] PayPal 3/5 · US Lacks full functionality: The app lacks the functionality of the website. I can’t use the app to recover a chat with customer service. Must use the website. I have one huge beef that’s with PayPal rather than the app: For “security” PayPal randomly automatically unlinks bank accounts from a PayPal account without notice if the bank account was initially connected a long time ago. This is done by t
4. [R84] PayPal 3/5 · US It’s good: PayPal is great but sometimes they put my money on hold which is very annoying. I get it’s for security purposes but at times it’s annoying because they keep my money for weeks. And also, I use euro and my friend uses usd and when I send I get a fee but when see sends she doesn’t. But overall the app is good
5. [R37] Venmo 5/5 · US Rating: Hands down one of the easiest app to use quick and easy
6. [R66] PayPal 3/5 · US Issues since last update: Never had a problem with this app until the latest update. Now I’m rarely able to move money around and it takes forever to get my Cash back points. The app won’t let my husband and I send money to each other and I still have points pending from almost a month ago. I hope this gets fixed soon 😕
7. [R72] PayPal 3/5 · US app: since last week i loved my pay pal now everytime i go to open my app it will not open i’ve done everything. I close the account like the account of my Facebook off my phone reinstall it shut my phone off to Noeville PayPal. I cannot get into anymore so I don’t like them.
8. [R1] Venmo 2/5 · US They steal your money: Several times I used Venmo for a transaction and the money is taken from the account and then a week later they freeze your account because there is “an issue wuth the transaction” and you have to pay more money. I called for a resolution and was given the run around. This has happened 3x! And I finally closed this scam Venmo account
9. [R10] Venmo 1/5 · US Unexplained Problem!: Unbelievable! Could no longer send money worth the carted on file. Took an hour on the phone after a useless day of trying. Had to cancel and sign up again- and once again it is not working.
10. [R67] PayPal 1/5 · US Digital company but no online support: Every time I have some issue I have to call as the chatbot and agents from support don’t solve anything. Only in the USA a digital company for online payments still living in the phone age.
11. [R110] PayPal 1/5 · US Unreliable: I don’t ever leave reviews but this app is absolutely stupid I can’t believe it has as many good reviews as it does. My account went inactive for “too long” so they PERMANENTLY disabled my account due to “scamming concerns” just because I hadn’t used the app in a while. Chatted with their AI support and it told me there’s nothing I can do about my account being disabled, it’s final an
12. [R9] Venmo 3/5 · US Lose the ads…: Enough already- we didn’t ask for ads and don’t want them. Period.
13. [R120] PayPal 1/5 · US Hidden currency conversion charges: The app is a scam. It will show your charges in one currency and charge in another using a very terrible conversion rate.
14. [R12] Venmo 1/5 · US Worst Service: Do NOT use this app. Customer service is absolutely terrible. I’ve had this account for years with no issues, and now suddenly it’s frozen for no valid reason. They tell you to call support, which gets you nowhere, just to hear “your account has been escalated, check your email in 3, 5 days.” Really? It didn’t take 3, 5 days to take my money, but now I have to wait to get access to it
15. [R48] Venmo 1/5 · US Customer service: Non existent
16. [R116] PayPal 1/5 · US Worst experience: The customer service is so pathetic, they promise something any they don’t keep their promises, it happened with me 3 times. Very disappointed with PayPal customer service.