Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Progressive vs Experian®

Progressive 4.8★ · Free to download 70
Winner Tie
Experian® 4.8★ · Free to download 70

Choose Progressive if you prioritize a straightforward app for managing insurance policies and making payments, while Experian® is better for detailed credit monitoring and building, despite its customer service and app glitches.

Full reviews: Progressive · Experian®

Progressive excels in ease of use for insurance management and payments, but faces criticism for rising costs and limited in-app functionality for complex tasks. Experian® is highly rated for credit monitoring and building, yet struggles with customer support, app glitches, and aggressive marketing.

Head to head

Ease of Use & App Functionality edge: ProgressiveR3R5R6R8
Progressive Progressive users frequently praise the app for being easy to use, navigate, and operate, especially for making payments quickly without needing multiple verifications R5R8R20. However, some users report issues with the UI, password resets, and the app redirecting to the website for basic account management or policy changes R3R6. There are also complaints about not being able to manage all insurance types within the app R9R15.
Experian® Experian® is lauded for being informative, detailed, and helpful for understanding and building credit R62. However, many users experience significant app glitches, login issues, and errors when trying to update information or connect accounts . Some find the free version limited and that more detailed information requires a premium subscription .
Pricing & Value tieR1R12R13R16
Progressive Many Progressive users express dissatisfaction with increasing insurance rates, feeling they are paying too much despite long-term loyalty or good driving records R1R12R16. Some also complain about unexpected fees, such as an $8 fee for paying bills on the app, or unapproved charges R13.
Experian® Experian® users frequently mention the push to pay for premium features or subscriptions . There are strong complaints about being unable to access the app or cancel subscriptions without paying, with some calling it a scam . Users also note that the app is slow to update positive credit changes compared to negative ones R78.
Customer Service & Reliability edge: ProgressiveR4R7R17R19
Progressive Progressive receives mixed reviews for customer service. Some users praise the service as fantastic, prompt, professional, and thorough R17. However, a significant number of reviews describe service as garbage, full of lies, incompetence, and unhelpful R4R7R19. Issues include dropped coverage, delayed claim processing, and disputes over fault in accidents R7R19.
Experian® Experian® users overwhelmingly report terrible or non-existent customer support, often citing issues with reaching a human agent, being stuck with AI, or receiving unhelpful responses R64R67R75. There are also concerns about privacy, with users reporting increased spam emails and texts after joining, and even allegations of fraudulent activity or account breaches .
Pick Progressive if

You need a straightforward app for managing car insurance and making quick payments, and value responsive customer service for claims and policy inquiries R5R8R17R20.

Pick Experian® if

You are actively monitoring and building your credit score, appreciate detailed financial insights, and are willing to navigate potential app glitches or limited customer support R62.

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant number of 1-star ratings, indicating potential declines in user satisfaction or specific pain points for current users. For Experian®, many negative reviews relate to the paid subscription model and difficulty canceling or accessing features without payment.

Frequently asked

Does Progressive's app allow auto payments?
While some users report issues with auto payments not working or being past due despite enrollment, others find making payments very easy and convenient R10R18R20R37.
Can I manage all my Progressive insurance policies in the app?
Some users wish they could manage all their insurance policies, like renter's or pet insurance, through the app, as current functionality might only show car insurance or redirect to the website for other policy types R9R15.
Is Experian®'s credit score accurate?
Users generally find Experian® to be accurate and thorough in tracking credit, but some note that it can be slow to update positive changes compared to negative ones R62R71R75R78.
Does Experian® offer good customer support?
Many Experian® users report poor or non-existent customer support, often struggling to reach a human agent and being limited to AI assistance R64R67R75R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Progressive 3/5 · US Ok: They need to work on the UI
  2. [R5] Progressive 5/5 · US Great: Easy to use and easy to operate
  3. [R6] Progressive 3/5 · US Upgrades: In order to get the upgrades I would need to buy a new phone. I’m not doing that. The app requires 17 iOS and mine is 16.
  4. [R8] Progressive 5/5 · US Easy to use: I find the progressive app very thorough and easy to use.
  5. [R1] Progressive 1/5 · US Spike: Going up and up used to be $110 now it’s 160 not good
  6. [R12] Progressive 3/5 · US Insurance: I was recently approached about how much I pay for car insurance. When I explained how much I was paying for insurance; I was told I am paying too much. I have been with Progressive Insurance for many years. Am I paying too much, just because I have never thought to shop around? I would hope that Progressive is giving me the best deal for car insurance.
  7. [R13] Progressive 1/5 · US Progressive trash: They added my brother without my permission and billed me for it
  8. [R16] Progressive 1/5 · US Review: This company is a joke seriously a rip off company!
  9. [R4] Progressive 1/5 · US Do not!: Garbage service, full of lies and incompetence.
  10. [R7] Progressive 1/5 · US Disappointed… once again.: Just had a cracked windshield repair claim. Took TWO WEEKS and lots of followup to even get acknowledgement the claim was received!!. Progressive had Safelite replace the windshield at our home. But it wouldn’t calibrate. I then went 1.5 weeks driving with a warning light ON until a shop appt to calibrate it correctly. Finally…. The 3 hr outing away from
  11. [R17] Progressive 5/5 · US Love!: Fantastic service!! Prompt and professional and thorough!
  12. [R19] Progressive 1/5 · US Bad company: They dropped our coverage for no reason whatsoever I run an OTR freight company. My driver lives in Texas in which we stated at the day we purchased the policy problem after the fact I’ve paid several months and then all of a sudden they just dropped us cold turkey. Definitely not a good company to trust. Beware
  13. [R10] Progressive 2/5 · US no auto payments: it doesnt let me do auto payments
  14. [R18] Progressive 3/5 · US Payment: I’m enrolled in auto payments and my payment was past due ???? I have it on auto so I don’t have to worry about it..
  15. [R20] Progressive 5/5 · US Best App ever!: What I love about this app is the fact that It literally takes 2 seconds to make the payment! Very convenient! it doesn’t send you a bunch of verification codes, require passwords, or hold up the payment.
  16. [R37] Progressive 5/5 · US Making a payment: Making a payment was so easy. No user name or password needed. Please keep it easy! I was done in less than 3 minutes.
  17. [R9] Progressive 3/5 · US Convenient but missing: Love it for my car insurance but I wish it was as easy to do my renter policy through this as well!
  18. [R15] Progressive 3/5 · US Partial App Features: Wish I could see and pay ALL of my insurances in the app. My electronics insurance info doesn’t show at all and my pet insurance only shows to be viewed online.
  19. [R62] Experian® 5/5 · US Accurate and thorough: This app is really great and the security is tops it knows when something goes wrong and flags you to it asap I think it’s really safe and trustworthy
  20. [R71] Experian® 5/5 · US Credit: They are pretty good but sometimes make huge mistakes
  21. [R75] Experian® 3/5 · US Experian Review: Experian is a good product very accurate and assists me to keep up with all my Obligations credit wise . The customer care service is awful outsourced to another country where they don’t understand what you are trying to ask condescending and not helpful. Also Experian doesn’t make it easy to locate a phone number .. Dissatisfied with voice mail and customer support
  22. [R78] Experian® 3/5 · US Slow to update: Experian seems to be very quick to update with negative but slow on the positive updates. I can spend a $1000 and Experian sees it immediately but if I pay off $1000 they don’t see that for a month if at all.
  23. [R64] Experian® 1/5 · US Terrible Service, No Humans, any error on their end never gets fixed.: They use an AI agent and have no way of contacting an actual human being. If the issue is on their end it will never be fixed. This has made the app completely useless.
  24. [R67] Experian® 1/5 · US Horrible experience: Customer support is virtually non-existent
  25. [R87] Experian® 1/5 · US All glitches, zero support: The app doesn’t even allow me to sign in. And good luck trying to get an actual person in customer service to help. All they have is AI helpers that will hang up on you if they can’t help.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store