Progressive vs Root

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Progressive 5/5 · US Easy to use: I find the progressive app very thorough and easy to use.
2. [R20] Progressive 5/5 · US Best App ever!: What I love about this app is the fact that It literally takes 2 seconds to make the payment! Very convenient! it doesn’t send you a bunch of verification codes, require passwords, or hold up the payment.
3. [R43] Progressive 5/5 · US Easy leader: It’s a no brainer not to have this app on your phone. It is something we all have to have so why not have instant access to it. Your id, your payment record, your claim status all right there with a tap if the thumb. Easy to navigate as well.
4. [R84] Root 5/5 · US Finally, Excellent car insurance with an easy to use app.: After a suggestion from a friend, I started the test drive with the Root app and kinda fell in love. Root has made auto insurance significantly more convenient by creating this app and designing it the way they have. Brilliant! Now, I don’t have to go to an office and wait. The way you structured the buttons and interface and explained eve
5. [R5] Progressive 5/5 · US Great: Easy to use and easy to operate
6. [R37] Progressive 5/5 · US Making a payment: Making a payment was so easy. No user name or password needed. Please keep it easy! I was done in less than 3 minutes.
7. [R70] Root 1/5 · US Payment loading: I been trying to start my insurance with them and I had been stuck on the loading payment screen I try many phones and computers and talk to my bank. It still don’t work it just keep loading we try contacting support all they say is keep trying the app no help at all.
8. [R119] Root 1/5 · US Quite Possibly the Worst App and Insurance Provide Possible: Can’t even login, when it send you a link in your email to log-in it just doesn’t register and you’re stuck in a never ending loop of not being able to access your insurance. Also, incredibly overpriced. Avoid at all costs.
9. [R6] Progressive 3/5 · US Upgrades: In order to get the upgrades I would need to buy a new phone. I’m not doing that. The app requires 17 iOS and mine is 16.
10. [R22] Progressive 1/5 · US App issues: I’m disappointed with the Progressive Insurance app experience. Whenever I try to update my payment information or make changes to my policy, the app simply redirects me to their website. This makes me wonder what the purpose of having an app is if basic account management features are not available directly. A good insurance app should make things easier and more convenient, not forc
11. [R100] Root 1/5 · US Choose literally any other company: If I could give Root zero stars, I would! They were actually a decent company several years ago. I’m not sure what happened but now, you’re lucky to receive a response from them within a days (forget about a same day response). They will raise your rates significantly every 6 months, whether you’re a safe driver or not. Their app is absolute garbage. Any time I
12. [R110] Root 1/5 · US The app is terrible: I cannot even sign in to the app it sends a conformation to your email so that you can sign in and when you click on it it takes you back to the app and still does not let you sign in. I was not able to pay my insurance because it would not let me sign in to do so, and it got canceled so i went with progressive instead because they are cheaper and have a better service.
13. [R12] Progressive 3/5 · US Insurance: I was recently approached about how much I pay for car insurance. When I explained how much I was paying for insurance; I was told I am paying too much. I have been with Progressive Insurance for many years. Am I paying too much, just because I have never thought to shop around? I would hope that Progressive is giving me the best deal for car insurance.
14. [R66] Root 3/5 · US Policy went up: So my policy with Root insurance went up after renewing my policy it jumped up $50, so this will be my last month with this insurance company. I am going to cancel my policy.
15. [R83] Root 1/5 · US Absurd anti consumer fees and pricing: 75$ fees for reinstatement, 80$ increase with a safe driving score. very anti consumer approach. Not to mention the bait and switch on pricing with near excellent driving scores. So I just switched to a competitor that offers more for less. Not to mention they basically forced my partner and I away as customers by charging us almost 3 times our monthly prem
16. [R107] Root 1/5 · US After first month my rate was $250/month: It’s insane that an auto company can raise somebody’s rate by $120 in a month. They got me to sign up with the killer rate and then the following month expected me to pay $250 for car insurance when I had no accident or anything that would cause my rate to increase increased by that much. Then when I reached out customer service, I could never get a hold o
17. [R51] Progressive 5/5 · US I’m grateful!: I appreciate Progressive Insurance. Customer support is great.
18. [R82] Root 5/5 · US Great service + adjuster + process: I had the front of my 2025 Tacoma ripped off which was a tedious and expensive repair. Adjuster John Carter was extremely helpful in the appraisal. He took care of all the paperwork, payments, additional adjustments, and processes associated with the dealership efficiently and transparently. The whole process was seamless starting with the claim through the app.
19. [R102] Root 1/5 · US Horrible Service: The customer service is rude. Make sure to review your documents thoroughly. Check that you have both comprehensive and collision before and after you pay and take a screenshot or download the documents especially if you rate is lower that the other providers. I personally will never use them again.
20. [R95] Root 1/5 · US Horrible insurance and unhelpful agents in CA: Good luck getting clear answers from their agents if you live in California. Pretty frustrating experience trying to get clear answers to basic questions from these folks.