Wescom Financial Mobile vs TruStone Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R11] Wescom Financial Mobile 5/5 · US Transfers: Very good feature and very useful
2. [R21] Wescom Financial Mobile 3/5 · US Needs fine tuning: The app has improved a lot but the Zelle feature leaves wanting more. It just feels very plain visually. No colors to indicate money in or out. And the scanning of a Zelle QR code has never worked for me. It continuously says “not a Zelle QR code.”
3. [R72] TruStone Mobile 3/5 · US Love the CU, app needs some work: Hi! Love the credit union, and glad the app does work as well as it does - I’ve been able to do most of what I need to on it. Zelle is a significant exception to this though - I have yet to have a payment go through in the app, it seems to crash the app every time. I also wasn’t able to email in this feedback through the “email us” button in the app, so that fun
4. [R65] TruStone Mobile 5/5 · US Easy to use: I find the mobile app to be reliable and easy to use
5. [R4] Wescom Financial Mobile 2/5 · US Logging In: The application itself is fine. What I always, and I mean always, struggle with is logging in. No use having Face ID enabled or saving my login info, as I need to manually type in my account and password every time I have to use the app. There are worse things in life, but why even offer the “quick options” if they don’t even work?
6. [R36] Wescom Financial Mobile 2/5 · US Won’t log in: For two days now I’ve been trying to log into the app and when it opens, it says 40% initializing… Then it inevitably skips to 94% initializing… Then it will say “Unable to complete your request. Please retry.” I rebooted my iPhone and tried; no better. I deleted the app, cleared my cash, then rebooted. Then reinstalled and tried: same thing. The app simply isn’t working.
7. [R67] TruStone Mobile 1/5 · US New update broke the app: updated the app and it doesn't work anymore
8. [R119] TruStone Mobile 1/5 · US Difficult to use: This app is difficult to use
9. [R3] Wescom Financial Mobile 3/5 · US Usually works: The app usually works well but today there’s been nonstop glitches and I can’t access my account
10. [R6] Wescom Financial Mobile 3/5 · US Unreliable: My mobile for a few weeks has been not accepting my log on credentials
11. [R70] TruStone Mobile 1/5 · US Can’t get into app - keeps asking to update: Tells me I have to update. Click to get update. Takes me to App Store where it says open. Click open. Takes me to app which tells me I need to update. Click to get update. Takes me to App Store where it says open….
12. [R94] TruStone Mobile 2/5 · US This app is often broken: I’m not sure how a financial institution’s app can be broken fairly regularly.
13. [R2] Wescom Financial Mobile 5/5 · US Love Wescom: Been with Wescom a long time and never been disappointed. Nothing but great service!
14. [R62] TruStone Mobile 5/5 · US Customer service: Staff are professional, kind, patient. Respectful and passionate about their work. I have enjoyed working with them
15. [R101] TruStone Mobile 5/5 · US Great App: I’ve been a customer of TS for many years, the app makes things very easy to navigate and stay up-to-date.
16. [R5] Wescom Financial Mobile 5/5 · US Thanks team Wescom for your good service 👍: Hi team Wescom, just to thank you guys for your great services anytime we are in need. Also , help us to have one branch Wescom in Downtown area . It would be very helpful than going to Seven Eleven stores ( Not safe at all). Sincerely, Loliki .
17. [R35] Wescom Financial Mobile 5/5 · US Representatives: The representatives are the best!!! Great bank!
18. [R66] TruStone Mobile 3/5 · US Customer service: Great bank besides the customer service and website chat support. Is non existent.