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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fidelity Investments vs Robinhood

Fidelity Investments 4.8★ · Free to download 75
Winner Fidelity Investments
Robinhood 4.3★ · Free to download 60

Fidelity Investments is generally preferred for its comprehensive features and reliable customer service, while Robinhood appeals to users looking for a simple, easy-to-use trading experience.

Full reviews: Fidelity Investments · Robinhood

Fidelity Investments, despite recent app update issues, offers a robust platform with excellent customer service and a wide range of investment options. Robinhood is praised for its user-friendly interface and ease of use, but faces criticism for reliability, customer support, and perceived 'gambling' features.

Head to head

Features and Functionality edge: Fidelity InvestmentsR2R3R6R7
Fidelity Investments Fidelity users appreciate the vast amount of information and research tools available, along with the platform's overall product offerings R2. However, recent updates have been criticized for removing or hiding individual position data, making transaction feeds cluttered, and simplifying visualizations R3R7R9R15. Users also desire features like a refresh button, stop loss indicators, and better sector reports R6R12.
Robinhood Robinhood is lauded for opening up the world of investing with its easy-to-understand interface and simple investment options . However, users express frustration over the lack of support for certain IPOs/ADRs, confusing options trading, and missing features like ISA accounts and options trading for UK users . Some also dislike the 'prediction gambling' features, finding them cheap and untrustworthy .
Ease of Use and User Interface (UI) tieR2R9R12R13
Fidelity Investments Many Fidelity users find the app easy to manage, navigate, and intuitive R2. However, a significant number of recent reviews criticize the UI, calling it unfriendly, awful, and convoluted, with some updates making it worse R9R13. Specific complaints include difficulty finding watchlists and deposit activity, slow loading times, and the removal of quick view balances R12R13R21.
Robinhood Robinhood is frequently praised for being user-friendly, easy to use, and simple to understand, making investing accessible . Conversely, some users find the app confusing, not intuitive, and difficult to navigate, particularly for advanced features like setting stop losses .
Reliability and Performance tieR4R6R12R13
Fidelity Investments Fidelity is generally seen as reliable and secure . However, the app is frequently reported to be glitchy, slow, and prone to getting stuck R4R12R13R21. Users experience issues with signing in, submitting orders, refreshing account values, and Face ID functionality R4R6R27.
Robinhood Robinhood users report issues with login verification, the app not letting them sign up, and being locked out of accounts R64R70. There are also serious concerns about order fills, especially for options, with users claiming to have lost money due to delayed or unexecuted sells R66R103. Past incidents of freezing trading during market volatility are also cited R88R106.
Customer Support and Account Management edge: Fidelity InvestmentsR10R23R27R34
Fidelity Investments Fidelity receives high praise for its excellent customer service, with representatives described as personable, knowledgeable, and going above and beyond expectations R23. However, some users find account access cumbersome, with multiple verification requests and frequent Face ID re-enabling R27. Issues with adding banks through the app and transferring money often require calling a representative R10R34.
Robinhood Robinhood's customer support is widely criticized, with users reporting an inability to reach support without app access and receiving unhelpful responses R64R70R114R116. Users also complain about funds being held for several days, deposit limits, and high transfer fees . There are also reports of being tricked into signing up for Robinhood Gold .
Pick Fidelity Investments if

You prioritize comprehensive investment tools, excellent customer service, and a wide range of products, and are willing to tolerate occasional app glitches and a less modern UI R23.

Pick Robinhood if

You are a new investor looking for a very simple, easy-to-use interface for basic trading, and are comfortable with a more limited feature set and potential customer support challenges .

Evidence note: Fidelity's reviews show a clear split between long-term satisfaction with the brokerage and recent frustration with app updates. Robinhood's reviews are more consistently mixed, with strong praise for ease of use but significant complaints about reliability and support.

Frequently asked

Is Fidelity's app reliable?
While many users find Fidelity's app reliable and secure overall , recent reviews frequently report glitches, slowness, and issues with signing in, submitting orders, and Face ID functionality R4R12R13R21.
Does Robinhood have good customer support?
Robinhood's customer support is widely criticized by users, with many reporting difficulty reaching support without app access and receiving unhelpful responses R64R70R114R116.
Are there issues with Robinhood's trading execution?
Yes, some Robinhood users report issues with order fills, particularly for options, claiming to have lost money due to delayed or unexecuted sells R66R103. Past incidents of freezing trading during market volatility are also cited R88R106.
What are common complaints about Fidelity's app updates?
Common complaints about Fidelity's recent app updates include the removal or hiding of individual position data, cluttered transaction feeds, simplified visualizations, and a generally unfriendly or convoluted user interface R3R7R9R15.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fidelity Investments 5/5 · US Best experience ever: I love fidelity app, easy to manage, have a lot of options, you can create your watching list easy . I love it
  2. [R3] Fidelity Investments 3/5 · US From Bernard Larson: The app no longer shows the details on each just the position. It shows the name, %gain or loss and total $$. I have to individually click each position to get
  3. [R6] Fidelity Investments 3/5 · US Need a refresh button: There should be a way to refresh your account while you are looking at it. I log out then log back in to see the value of my stocks.
  4. [R7] Fidelity Investments 1/5 · US Recent Update sucks: Recent update forced mobile users to view purchases and sales into / out of core cash settlement funds. It’s made the transactions feed functionally useless, where every movement of money between accounts quadruplicate transactions. It was never like this until the recent update. On the Web interface, you can hide these unnecessary transactions. Also, the recent UI changes
  5. [R9] Fidelity Investments 3/5 · US Stop trying to make your app look like Robinhood: I chose Fidelity because I want a grown up brokerage. The app updates keep making it worse. I don’t need to see company logos, I need the portfolio positions rows to spill over into two lines. I need a compact view of relevant information that displays on a small phone screen.
  6. [R12] Fidelity Investments 3/5 · US Functions and reporting: Please add an indicator or flag if a position has a stop loss or other condition on it so you can find it going down a list of holdings to see what is protected by a stop loss. App sticks and is very slow even after te-install and latest IOS and fidelity update, Slow to look up stock, stock symbol and price. Trailing stops on same trade ticket Sector reports compared
  7. [R13] Fidelity Investments 1/5 · US Mobile App feedback: UI is very unfriendly. Compared to other apps this is very disappointing. This needs to be upgraded like Charles Schwab, Robinhood etc Your mobile app is not responsive. Every page it hits takes few seconds to refresh and load the page contents. Making it more responsive is much desirable. Thanks
  8. [R4] Fidelity Investments 2/5 · US Keeps getting stuck!! Can’t sign in: The app keeps sending me a code to sign in but the app won’t move on to the page to put in the code. It just stays there on the send code page. Also before this it would not let me submit option orders. Also stays stuck on the order and never submits it
  9. [R10] Fidelity Investments 1/5 · US App is useless: Won’t let you add banks through app. Have to use mail, which defeats the purpose.
  10. [R23] Fidelity Investments 5/5 · US Service: I can’t say enough great things about the service I get every time I’ve called Fidelity. Their representatives are not only personable and extremely knowledgeable, but they also go above and beyond my expectations every single time!! They help me understand my investments, make recommendations and give me options for whatever situation I need!! It’s so hard to find good customer service t
  11. [R27] Fidelity Investments 3/5 · US Login: The login is really annoying and takes a long time. Why does it have to log me in every time I open the app
  12. [R34] Fidelity Investments 1/5 · US Horrible app: Every time I try to use this to transfer money I have to call a rep. Fidelity sucks
  13. [R21] Fidelity Investments 3/5 · US Disappointing: Alerts are often very slow. Streaming prices are mostly not streaming. Main page takes multiple pull downs to update.
  14. [R64] Robinhood 1/5 · US Can’t login: Hope they fix asap. It logged me out and now the verify software is bugged. Support is out of the question to reach without the app to where I CAN’T GET IN
  15. [R70] Robinhood 1/5 · US 10 years later do NOT trust Robinhood with your money.: UPDATE: I responded to Robinhoods request for information and they told me to kick rocks. Delete your accounts. Guys as a 10 year long Robinhood user I will never recommend them again after being burned TWICE. they are not for serious investors or traders. They exist to skim your trades. They will wait for you to have a large active trade t
  16. [R114] Robinhood 1/5 · US Still can’t log in: So much hacking on Robin Hood I been 3 month and I suppose spoke to agent got a reference number and still can’t log in don’t waist your time or money on them my $$) gone I guess
  17. [R116] Robinhood 1/5 · US Support is garbage: I had my identity stolen to include losing my phone number. Without my number I could not access my account. Without access there is no support. They are a self honking horn I strongly suggest finding alternate brokerages to invest through.
  18. [R66] Robinhood 3/5 · US Love to dislike it: Any time I buy any options contract, the value is immediately messed up and I can’t sell it, yes I know about the Greeks
  19. [R88] Robinhood 1/5 · US Do you remember when they froze trading on GameStop?: There are way better trading sites they aren’t helping you and are locking stocks to protect the hedgefunds
  20. [R103] Robinhood 2/5 · US Poor order fills and event contract fills: I have lost money three times now because Robinhood will not sell my orders when I push them through. Avoid this app at all cost. It’s the same company from the GameStop saga. They’re just clever and better about hiding how they screw over retail.
  21. [R106] Robinhood 1/5 · US Scam artists: They ripped us off by freezing the trade for hours during the bitcoin drop
  22. [R15] Fidelity Investments 3/5 · US Used To Love It, Now Ambivalent: I use the app all the time and have for...not going to admit how long, but there's more than one digit. And I still find it helpful...mostly. Recent updates to the UI removed or hid features I regularly use, such as individual position data (now very limited) and breakdown by purchase lots.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store