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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Southwest Airlines vs Fly Delta

Southwest Airlines 4.8★ · Free to download 65
Winner Fly Delta
Fly Delta 4.8★ · Free to download 70

Fly Delta has a slight edge due to its more reliable app functionality and better communication features, despite both apps having significant user complaints about bugs and recent airline policy changes.

Full reviews: Southwest Airlines · Fly Delta

Both Southwest Airlines and Fly Delta apps receive mixed reviews, with many users praising their convenience while others report persistent bugs and frustration with recent policy changes. Fly Delta's app appears to be more consistently functional for core tasks like flight tracking and updates, though both struggle with login issues and specific feature failures.

Head to head

App Functionality & Reliability edge: Fly DeltaR4R5R7R8
Southwest Airlines Many Southwest users find the app easy and user-friendly for managing travel, alerts, and changes R5R8. However, a significant number report issues with scanning passports R7, creating accounts R10, saving confirmation numbers R9R24, adding checked bags , and slow loading boarding passes . Some describe the app as "trash" or a "nightmare" R4.
Fly Delta Fly Delta users praise the app for its fantastic communication, accurate flight information, and ease of accessing boarding passes R68. However, many report it as buggy, giving frequent error messages . Common issues include login problems R67, the "find flights" button not working , and trips not updating automatically .
Boarding & Seat Selection edge: Fly DeltaR6R13R16R18
Southwest Airlines Southwest users express strong dissatisfaction with recent changes to boarding and seat selection, including new assigned seating R6R13. Many dislike paying for aisle seats R16 or priority boarding and report difficulty selecting seats even with credit card perks R18. The new boarding process is described as adding stress and leading to poor seat assignments despite early check-in .
Fly Delta Fly Delta users generally appreciate the ability to add tickets to their wallet and the overall boarding experience . However, some report issues with seat allocation for return flights and problems with upgrading seats . One user experienced a paid aisle seat being reassigned to a middle seat .
Integration & Wallet Functionality tieR9R15R21R24
Southwest Airlines Southwest users frequently report issues with adding boarding passes to Apple Wallet R15R21R60 and saving partner's boarding passes . The app also struggles with remembering user data, requiring re-entry of confirmation numbers R9R24.
Fly Delta Fly Delta users generally find it easy to download boarding passes to Apple Wallet R68. However, some report issues with the app not linking purchases made via American Express travel and an inability to save credit card information for future use . There are also reports of not being able to download boarding passes to Apple Wallet .
Customer Service & Communication edge: Fly DeltaR8R11R14R17
Southwest Airlines Southwest receives praise for helpful and friendly staff R8R11R14. The app is noted for keeping users informed about flight changes R17. However, some users report a lack of customer service and difficulties getting help with app-related issues .
Fly Delta Fly Delta is praised for its excellent communication, sending immediate gate change updates via app and text R68. Customer service is described as responsive, patient, and helpful . However, some users report customer support being unresponsive to login issues R67 and unable to help with app bugs .
Value & Fees edge: Fly DeltaR1R6R16R19
Southwest Airlines Many Southwest users express strong dissatisfaction with new fees, particularly for checked luggage and seat selection, stating that the airline is no longer a reasonable way to travel R1R6R16R19. They feel Southwest has become greedy and lost its unique value proposition .
Fly Delta Fly Delta users mention paying extra for aisle seats and some general dissatisfaction with costs . However, there are also positive comments about spacious legroom . The primary complaints are about app functionality rather than specific fees.
Pick Southwest Airlines if

You are an A-list preferred Southwest flyer who finds the app easy to manage and track travel R5, or if you value the generally friendly staff and uncomplicated procedures R8.

Pick Fly Delta if

You prioritize an app with strong communication for flight updates and gate changes R68, or if you need reliable access to boarding passes for your Apple Wallet R68.

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, indicating a decline in user satisfaction. Many negative reviews for Southwest Airlines are focused on recent policy changes regarding seating and fees rather than solely app functionality. Fly Delta's app reviews also show a strong pattern of persistent bugs and login issues.

Frequently asked

Are there issues with logging into the Southwest or Fly Delta apps?
Yes, both apps have reported issues with logging in; Southwest users find it hard to create an account R10 and need to re-enter confirmation numbers R9R24, while Fly Delta users frequently report login failures R67 and being logged out due to inactivity .
Can I add my boarding pass to Apple Wallet with these apps?
Fly Delta users generally find it easy to add their boarding passes to Apple Wallet R68, though some report occasional errors . Southwest users, however, frequently report issues with boarding passes not loading or being added to Apple Wallet R15R21R60.
Are there new fees for seats and bags on Southwest Airlines?
Yes, many Southwest Airlines users are unhappy with new fees for seat selection and checked luggage, stating that the airline now charges for what used to be included benefits R1R16R19R34.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Southwest Airlines 1/5 · US Trash: App is trash like Frontier
  2. [R5] Southwest Airlines 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
  3. [R7] Southwest Airlines 1/5 · US Worst App: It has taken forever just to scan passports I’ve had to restart each time I finish one because it can’t refresh…uuugggh!
  4. [R8] Southwest Airlines 5/5 · US LOVE SWA: The app is easy and user friendly. Staff are always great, helpful and friendly!
  5. [R6] Southwest Airlines 3/5 · US Changes: I heard when southwest decided to make these current changes that you “listened” to what us customers wanted and gave it to us. Well, I personally and know many more that feel the same, do NOT like the new process. I do not like being assigned a seat or being forced to purchase one to avoid that assignment. Simply put, you could have continued to fill your planes the old way, but the
  6. [R13] Southwest Airlines 2/5 · US Bad seat: Even though I checked in literally the second that seating arrangements opened up. I still got a terrible seat. I'm not sure like this.
  7. [R16] Southwest Airlines 1/5 · US Seat selection: I shouldn't have to pay to get an aisle seat. I should be able to select it without an additional fee
  8. [R18] Southwest Airlines 3/5 · US Seat selection: As a credit card member it wouldn’t let me select my seat prior to check in as it stated I would be able to.
  9. [R9] Southwest Airlines 3/5 · US Typing in confirmation number: I booked our flights online, but I have to enter the confirmation number every time I look at the app. Is there a way to save so this isn’t necessary?
  10. [R15] Southwest Airlines 3/5 · US Apple wallet: Not loading, even though the boarding pass offers it on the screen.
  11. [R21] Southwest Airlines 3/5 · US App is Faulty: Can’t add boarding pass to Apple wallet.
  12. [R24] Southwest Airlines 3/5 · US Need some improvements: The app is just ok to track you flight. I think in 2026 the app should remember who you are from your device. Even after entering all your data and if you log out then log back in, you have to start from scratch again, crazy work. Other airline apps work better and remember who you are.
  13. [R11] Southwest Airlines 5/5 · US Not A Flyer: I traveled back to the OC after moving home to Louiville for the first time in 4 years and as I am such a nervous passenger the staff from KY to ARZ was great very patient and accommodating, however the shorter flight from ARZ to CA the OC the staff had more of a Cali vibe and was not so friendly with the passengers as I was observing. I would like to give an extra thank you to the re
  14. [R14] Southwest Airlines 5/5 · US SW: Great service
  15. [R17] Southwest Airlines 5/5 · US 😊 Great: Keep me informed when my flight was canceled for me to make a quick change.
  16. [R1] Southwest Airlines 1/5 · US Suckie seats on Southwest!!!: I used to love this airline. Now they have the worst seating just like every other nickel and dime airline. Hello late stage capitalism!
  17. [R19] Southwest Airlines 2/5 · US SW HAS REALLY CHANGED FOR THE WORST!: We have been longtime SW flyers, enjoyed the perks of being credit card holders and using our points for free flights. All that changed in January! Now only my husband can get the free bag because he is the primary name on the account even though we have joint everything and o have a card with my name on it for the same account! They now have so many levels fo
  18. [R10] Southwest Airlines 1/5 · US Way to hard to create an account: Why the f is it so hard to create an account error after error bruh
  19. [R67] Fly Delta 1/5 · US Login isn’t working: I have several hours before my flight and I can’t login. Not in app or on website. Customer support is dead silent. Nice…
  20. [R60] Southwest Airlines 3/5 · GB No electronic boarding pass...so why bother with the app?: Why bother ?
  21. [R68] Fly Delta 5/5 · US Such a wonderful user experience: This is simply a wonderful app. I recently experienced 3 flight delays due to thunderstorms across the east coast. The Delta app immediately sends me a gate change update via the mobile app and text message. It has the most accurate flight information, so I don’t have to read the possibly outdated flight boards at the airport. I love how easy it is to access board
  22. [R34] Southwest Airlines 1/5 · US Fees & Charges: Ridiculous seat fees & baggage fees and charges for the flight are outrageous. SWA is no more a reasonable way to travel and there are no additional benefits to offset the charges.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store