Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Old Navy vs Target

Old Navy 4.9★ · Free to download 40
Winner Target
Target 4.9★ · Free to download 70

Target is the better choice for a more reliable and feature-rich shopping app, despite some performance issues, while Old Navy struggles significantly with app stability and basic functionality.

Full reviews: Old Navy · Target

Target's app offers convenient features like drive-up and in-app discounts, though users report occasional slowness and glitches. Old Navy's app, however, suffers from severe and widespread technical problems, including frequent crashes and items not loading, making it largely unusable for many customers.

Head to head

App Reliability & Performance edge: TargetR1R7R13R19
Old Navy Many Old Navy users report severe app issues, including frequent crashes, items not loading, and the app showing everything as sold out, forcing them to use the website instead R1R13R19R25. Some users also experienced problems with order status updates and account access R7.
Target Target users frequently mention the app being slow, laggy, and glitchy, with issues like freezing during scrolling and slow loading times . However, many still find it easy to use and a good system overall .
Features & Ease of Use edge: TargetR5R17R55R14
Old Navy Old Navy's app is praised by some for being easy to use and navigate R5R17R55, with users appreciating the variety of sizing and models showing different body types R14. However, others find it hard to navigate , note missing features like photo reviews , and desire easier access to purchase history .
Target Target's app is widely considered user-friendly and convenient, especially for drive-up and pickup services R68R71R118. Users value the in-app discounts and perks . However, some find the navigation cumbersome, particularly for changing stores or accessing lists . There are also complaints about pop-ups and too many suggestions .
Product Availability & Selection tieR3R9R13R19
Old Navy Old Navy users frequently report issues with items being out of stock, especially 'new arrivals' and specific sizes like petite or tall R3R9R13R19. Despite this, many appreciate the fashion choices, quality, and variety of sizing R11R14.
Target Target users experience frustration with inventory accuracy, where items listed as available online are often out of stock in stores or for delivery . Some also note difficulty finding specific items through the app's search . However, Target is generally seen as having a good selection of modern items and toys .
Customer Service & Order Fulfillment tieR4R7R10R39
Old Navy Old Navy receives significant criticism for poor customer service, including denied claims for missing items R4, unresolved issues with returns and order status R7, and problems with merchandise credits R10. Shipping issues, such as lost orders and unexpected carrier changes, also lead to dissatisfaction R39.
Target Target's customer service receives mixed reviews. While some praise helpful employees and phenomenal service , others report horrible experiences with delivery drivers and customer care not fully refunding issues . Delivery times can be inconsistent, with orders being pushed back R70, and some find the splitting of online orders into multiple delivery dates inconvenient .
Price & Value edge: Old NavyR11R23R32R49
Old Navy Old Navy is consistently praised for its great prices, good quality, and ability to help users shop on a budget R11R23R32R49. Users appreciate finding good deals and sales R55. However, some report unexpected charges or issues with discounts not applying correctly .
Target Target is generally seen as having good prices and value, with many appreciating the discounts and perks available through the app . However, some users find it expensive and express disappointment with the loyalty program's freebies and shipping promises, calling it a 'scam' due to limited high-value items and minimum spend requirements for free shipping .
Pick Old Navy if

you prioritize finding good quality clothing at excellent prices and are willing to use the website or tolerate significant app instability to do so R11R23R32.

Pick Target if

you value convenient shopping features like drive-up and pickup, in-app discounts, and a generally user-friendly experience, even with occasional app slowness R68R71R118.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The evidence for Old Navy's app reliability is heavily skewed negative, with numerous users reporting critical functionality failures.

Frequently asked

Are there common technical issues with the Old Navy app?
Yes, many Old Navy users report severe technical issues, including the app crashing frequently, items not loading, and showing everything as sold out, making it unusable for shopping R1R13R19R25.
Is the Target app reliable for delivery and pickup services?
The Target app is generally reliable and highly praised for its convenient drive-up and pickup services R68R71R118, though some users experience delivery delays and inconsistent order fulfillment times R70.
Which app offers better value and deals?
Old Navy is consistently praised for its great prices and sales, helping users shop on a budget R11R23R32R49, while Target offers in-app discounts and perks but faces criticism for its loyalty program's value and shipping requirements .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Old Navy 1/5 · US App won’t work: I’ve been extremely frustrated with the Old Navy app. It hasn’t been working on my phone for a long time, and despite trying every troubleshooting step I could think of, restarting my phone, updating the app, reinstalling it, and clearing data, it still won’t work. Because of this, I’ve missed out on exclusive deals, rewards, and limited-time offers that are only available through t
  2. [R7] Old Navy 1/5 · US I would not recommend ordering from Old Navy based on this experience: I am extremely disappointed with Old Navy and the way my situation has been handled for over a month with absolutely no resolution. I returned my order because it was not delivered on time and there were constant issues with the status in the app. The app has never been properly updated and still shows the order as “shipped,”
  3. [R13] Old Navy 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
  4. [R19] Old Navy 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
  5. [R5] Old Navy 5/5 · US Easy to use: Great app
  6. [R17] Old Navy 5/5 · US Easy app: Very easy to use, no troubleshooting. Everything is at reach!
  7. [R55] Old Navy 5/5 · US Survey: Easy to navigate, sales are awesome
  8. [R14] Old Navy 5/5 · US Best variety: I appreciate the variety of sizing and inclusivity of sizing. I do wish there was more of a tailor d element, but for price point all is well done
  9. [R3] Old Navy 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
  10. [R9] Old Navy 3/5 · US RESTOCK THE ATHLETIC SKORTS IN TALL: Please stop showing me the same out-of-stock items from TWO YEARS AGO. JUST MAKE MORE THAT ARE NOT ONLY 5 INCHES OR LOWER
  11. [R4] Old Navy 1/5 · US Will deny your claim if missing items.: I have been a customer for years, have never had a problem and went to file my first claim for a missing item in a package. I was immediately denied one based off of a third-party site.
  12. [R10] Old Navy 1/5 · US Do better helping customers: Dear Old Navy Customer Service, I am writing to express my frustration regarding a recent experience involving a merchandise credit I received after making a return. This past Saturday, I returned two items from my original order #1QB0828 to my local Old Navy store. I understood that because the items were purchased in April, I would receive a merchandise credit rath
  13. [R39] Old Navy 1/5 · US Loses your order: I have placed two online orders with Old Navy in the last 10 months and both were lost during transit. Instead of receiving an apology, I was told that if another order was lost, then I would be responsible? How is that my fault! Needless to say, never ordering with Old Navy shipping option again.
  14. [R11] Old Navy 5/5 · US For Everyone: Great quality and the prices are so good!
  15. [R23] Old Navy 5/5 · US Amazing app: I’m trying to be on a budget for clothes and from this app I’m able to save so much for getting some shorts that look amazing on me
  16. [R32] Old Navy 5/5 · US Great shopping: Great clothing at great prices!
  17. [R49] Old Navy 5/5 · US Old navy: All ways easy to find things. Everything’s on sale.
  18. [R25] Old Navy 1/5 · US 6/11/26 Update from a week ago makes app CRASH: 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet i
  19. [R68] Target 5/5 · US Love my target: I love shopping in store but love drive up the most. It’s so convenient to shop online and then pick up at my convenience. The people that work there are all so nice!
  20. [R71] Target 5/5 · US Amazing: Love the free pick up
  21. [R118] Target 5/5 · US Drive up service: I love the convenience of drive up service. As a mom needed items on a rush I can place my order n it’s ready the same day.
  22. [R70] Target 2/5 · US When will I receive my order: I placed my order to be delivered between 6 and 7pm. I keep getting notification updates it’s being pushed back 1 hour at a time. Now it’s saying I will receive my order between 9 and 10pm. Why am I paying for delivery time and fee if it’s not going to be fulfilled

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store