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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Macy's vs ShopRite

Macy's 4.9★ · Free to download 75
Winner Macy's
ShopRite 4.7★ · Free to download 45

Macy's is the better choice for general shopping due to its higher quality products and better overall app experience, despite some recent technical issues, while ShopRite struggles with consistent app functionality and hidden fees.

Full reviews: Macy's · ShopRite

Macy's offers a wide range of quality products and generally positive shopping experiences, though recent app updates have caused some frustration. ShopRite, a grocery app, is praised for convenience but is plagued by persistent login issues, slow performance, and unexpected charges.

Head to head

Features edge: Macy'sR2R3R5R11
Macy's Macy's users appreciate the ability to scroll through photos in search lists and find a wide variety of items, including formal gowns and quality housewares R2R5R11. However, some users desire a 'buy now' button, easier cart management, and better in-stock visibility for pickup R3. There are also requests for improved color and style filtering, as well as better product reviews with photos .
ShopRite ShopRite users value features like viewing past purchases and receiving product suggestions . However, the app is criticized for lacking options like specific slice types under deli, not showing all available items, and an inability to delete an entire shopping list at once . Users also wish for the ability to select their own substitutions for out-of-stock items .
Ease of Use edge: Macy'sR1R10R22R25
Macy's Macy's app is generally described as friendly and easy to use for finding items and making choices R22. However, recent updates have introduced clutter with ads R1 and caused significant issues like freezing, inability to sort by size, and search filters not working . Some users also report the app only displaying on half the screen on iPads R10R25.
ShopRite ShopRite's app is frequently criticized for being convoluted, not user-friendly, and difficult to navigate . Users report issues with the search feature being unintuitive and ineffective . The checkout process is described as glitchy, cumbersome, and slow .
Reliability edge: Macy'sR4R7R8R20
Macy's While many Macy's users have positive experiences with purchases R8R20, there are numerous complaints about order cancellations without explanation, credit card issues, and problems completing purchases due to phone number verification errors R4R7R21R23. Recent updates have also led to the app freezing, not allowing item selection, and general malfunction .
ShopRite ShopRite's app suffers from severe reliability issues. Users frequently report being logged out, difficulty logging back in, and password reset codes not working R61R79R85R88. The app is also prone to crashing, losing cart information, and displaying 'no internet service' errors when connectivity is present .
Price/Value edge: Macy'sR2R9R14R16
Macy's Macy's is praised for offering excellent quality products at great prices and deals, especially during holidays R2R14. However, some users feel prices have increased too much on specific items R9 and desire more discounts and promotions . Shipping costs are also a concern for some, negating discounts R16.
ShopRite ShopRite users appreciate good prices on mainstream items and reasonable pickup fees . However, many complain about expensive delivery fees R66R105 and unexplained service fees, sometimes as high as $14 R91. There's also frustration that digital coupons are not reflected in the estimated total before checkout, leading to price uncertainty . Some users find the digital coupons to be largely for non-food items .
Support tieR4R11R13R21
Macy's Macy's customer service receives mixed reviews. Some users praise helpful and friendly staff in-store R11, but others describe employees as rude R13 and customer support as terrible . Issues include unhelpful return policies R13 and difficulties resolving order cancellations or payment problems R4R21R23.
ShopRite ShopRite's delivery drivers and pickup staff are frequently commended for being wonderful, accommodating, and providing excellent customer service . However, the app's tech support is criticized, with users reporting issues like being unable to get help with login problems or unexplained charges R88R91.
Pick Macy's if

you are looking for quality clothing, housewares, and gifts, and value good deals, even if you might encounter occasional app glitches or shipping delays R2R11.

Pick ShopRite if

you prioritize convenient grocery pickup and delivery services with helpful staff, and are willing to tolerate a frequently frustrating and unreliable app experience .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Macy's has a significantly larger number of reviews, providing a broader range of feedback, but recent negative reviews for both apps highlight recurring technical issues.

Frequently asked

Does Macy's app have issues with orders and payments?
Yes, Macy's app users have reported issues with orders being cancelled without explanation, credit card denials, and problems completing purchases due to phone number verification errors R4R7R21R23.
Are there hidden fees with the ShopRite app?
Yes, ShopRite users have reported expensive delivery fees, sometimes as high as $19 for express delivery, and unexplained service fees of $14 added to orders R66R91R105.
Is the Macy's app compatible with iPads?
Some Macy's app users report that the app only displays on half the screen on their iPads, making it unusable for shopping R10R25.
Why can't I log into the ShopRite app?
Many ShopRite users experience persistent login issues, including being frequently logged out, difficulty logging back in, and password reset codes not being sent or working R61R79R85R88.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Macy's 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
  2. [R3] Macy's 3/5 · US Make it easier to Buy items !: I’ve given feedback many times. I like that you can scroll photos of an item while in search list, and mostly the app works fine. But 2 requests I have made would make app shopping so much easier & benefits Macys are: 1) a ‘buy now’ button on shopping item page or 2) a way to check off less items in the cart that you want to purchase now without moving others to save
  3. [R5] Macy's 5/5 · US Good Qualities: Good qualities!
  4. [R11] Macy's 5/5 · US Quality not Quantity: I have heard this phrase my whole life. I love Macy’s for just that reason. I can always find quality pieces, clothing, housewares, Customer Service!!
  5. [R1] Macy's 1/5 · US Go back to the old easy way!: Go back to the old and quite all the CLUTTER with other ads that are not items at Macy’s store! Macy was the ONLY store I shopped. I did a lot over your app. NOT any more. It was easier to just open the app and see what’s on sale. Now I have to filter through DOOR DASH!??😖👎👎
  6. [R10] Macy's 1/5 · US Only fills half screen: The Macy’s app only displays half the screen on my iPad mini 5. I’m running iPadOS 26.5. I’ve restarted the iPad and reinstalled the app. Every other app works normally.
  7. [R22] Macy's 5/5 · US Macy is perfect: Perfect to order, i lov it
  8. [R25] Macy's 1/5 · US App isn’t made for iPad with Magic Keyboard: This app must be for an iPhone only, because it only opens up to a 4x6 rectangle in the middle of the page on my iPad, making it unusable as a shopping app. I tried to find a way to report a problem and it takes me to a dead link. Apple Support couldn’t help either.
  9. [R4] Macy's 1/5 · US Jo Ann: This second time I’m having a horrible time trying to place an order Both times missed out on using my $10 rewards 1st time order cancelled no explanation. This time denied my credit card you didn’t have correct one. I added this time as default. My account seems to be a mess in the app
  10. [R7] Macy's 1/5 · US Update: This App STILL Blows: Try to order something on here and it literally won’t allow me to. Something about my phone number either being wrong or not matching. When I try to edit my phone number to my account, it says that already matches the current number they have for me. WHICH MEANS THE PHONE NUMBER DOES MATCH AND IS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But it still won’t allow me to comp
  11. [R8] Macy's 5/5 · US I love it: Every time I love what I buy
  12. [R20] Macy's 5/5 · US Love Macys: Always the third check and usually the best choice
  13. [R9] Macy's 3/5 · US Elizabeth Arden day cream: The price has gone up way too much!! I intend to find a less expensive replacement.
  14. [R14] Macy's 5/5 · US Great Price: Very Cool Deai
  15. [R16] Macy's 1/5 · US Shipping: Muchas veces todo es por correo y te cobran demasiado. Así que no ahorraste en descuentos porque los pagas en shipping.
  16. [R13] Macy's 1/5 · US Slow Shipping - Unhelpful Return Policy - Rude Employees: I have realized that i truly do not like Macy’s now that i have been ordering from them for over a year. As far as shopping in store, i find Macy stores to be cluttered and often messy. In addition, the employees at our two different locations in my immediate area are SO rude! When i went to return something, recently, and they treated me
  17. [R21] Macy's 1/5 · US Confusion: In order a suite ok my bad it was a suit separate and recover jacket. I then ordered the pants and finally after 2 weeks I get refunded which I don’t see as of yet. Why would that happen??. Not a good business Model at all. For that reason I will no longer shop macys. Thanks for all the hard work and making my online experience a disaster
  18. [R23] Macy's 1/5 · US If Amazon work like this, it wouldn’t exist: These guys play games with their online store. They will cancel your order for security reasons and act like they’re doing you a favor but in fact, they’re just lazy and they won’t pick up the phone to confirm your order so they want you to do it two or three times just so you have the pleasure of buying from them When you call Customer Service to find
  19. [R66] ShopRite 3/5 · US Expensive Delivery Fee: Delivery fee is expensive
  20. [R91] ShopRite 2/5 · US Difficult to Order; Unexplained Charges: Have placed several orders and using the app is too time consuming. Products known to be in the store come up as not available. An unexplained service fee if $14 is added without any note to say why. Valid promo code was not deducted from the order total. Frustrating. Not user friendly!
  21. [R105] ShopRite 3/5 · US SMFH HUSTLED BY APP: HONESTLY I DIDNT LIKE THE FACT THAT THE APP WOULDNT LET ME PROCESS THIS ORDER W/O SELECTING $19 XPRESS DELIVERY FEE WHICH WAS TOTALLY RIDICULOUS AS THE APP HAS DONE BEFORE BUT I GUESS THIS IS HOW THEY MAKE THAT EXTRA BREAD FEEL ME
  22. [R61] ShopRite 1/5 · US Horribly designed: App doesn’t let you login even if your a customer and app or site won’t allow you to reset your password. I had better luck with the stop and shop app!
  23. [R79] ShopRite 1/5 · US constantly changing passwords: Stop making me continually change my password. It’s an absolute headache. It will make me stop shopping at your store. It’s the stupidest thing I have ever seen out of all the places I shop not one makes me do this. You don’t hold the great secrets of the world.
  24. [R85] ShopRite 1/5 · US Poor account system: Their system must run on a potato because there’s no way for you to log into your account, it won’t send codes, and you can’t reset passwords. It’s extremely difficult to use.
  25. [R88] ShopRite 1/5 · US Log in doesn’t work anymore: I used to love this app as it was easy to use and super convenient to load digital coupons onto my card. However, somehow the last update logged me out of my account and I have been unable to log back into it since. I can’t even make a brand new account. I get a never ending loop of directing me to the App Store, opening the app, verification that I’m human that never

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store