Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Macy's vs Capital One Shopping

Macy's 4.9★ · Free to download 70
Winner Macy's
Capital One Shopping 4.9★ · Free to download 55

Macy's is better for direct shopping with good product quality, while Capital One Shopping is better for users primarily focused on finding deals and earning cashback across various retailers, despite some issues with bonus redemption.

Full reviews: Macy's · Capital One Shopping

Macy's app offers a direct shopping experience with a focus on quality products and sales, though it suffers from technical glitches and shipping complaints. Capital One Shopping aims to provide cashback and deals across multiple retailers, but users frequently report issues with bonus redemption and tracking rewards.

Head to head

Features and Product Quality edge: Macy'sR1R2R5R11
Macy's Macy's users appreciate the app for finding quality clothing, housewares, and jewelry, often at good prices and sales R2R5R11. However, some recent reviews indicate a decline in merchandise quality and a cluttered app interface with irrelevant ads R1.
Capital One Shopping Capital One Shopping is designed to help users find discounts and earn cashback across various online stores . Users praise its ability to provide savings and rewards .
Ease of Use and Reliability tieR3R4R7R10
Macy's Macy's app is described as friendly and easy to use by some , but many recent reviews highlight significant usability issues. These include problems with placing orders R4R7R23, the app freezing or not sorting correctly , and display issues on iPads R10R25. Some users also wish for a 'buy now' button or easier cart management R3.
Capital One Shopping Capital One Shopping is generally considered easy to use for finding deals . However, many users find the process of actually earning and redeeming rewards difficult and confusing . There are also reports of the app being glitchy and some offers not working .
Price/Value and Rewards edge: Macy'sR2R9R14R16
Macy's Macy's is praised for good prices, sales, and deals R2R14, with some users relying on it for quality items at discount outlet prices . However, some find prices too high for specific items R9 and wish for more discounts . There are also complaints about shipping costs negating discounts R16.
Capital One Shopping Capital One Shopping promises significant savings and cashback . However, a major recurring issue is the failure to receive advertised bonuses, particularly the $40 or $45 sign-up bonus R61R64R81R88. Users also report issues with rewards not tracking or being taken away .
Customer Service and Support tieR4R12R13R21
Macy's Macy's customer service receives negative feedback, with users reporting unhelpful or rude employees R13, order cancellations without explanation R4R21R23, and issues with delivery . There are also complaints about difficulty accessing Macy's card information within the app R12 and problems with payment processing .
Capital One Shopping Capital One Shopping users report difficulty reaching support for missing rewards and slow response times . Some users also mention unhelpful support when dealing with issues like expired coupons or incorrect offers .
Pick Macy's if

you prioritize direct shopping for quality apparel and home goods, and are willing to navigate occasional app glitches or potential shipping delays R2R5R11.

Pick Capital One Shopping if

you are primarily interested in finding deals and earning cashback across a wide range of online retailers, and are patient with the process of tracking and redeeming rewards, understanding that some advertised bonuses may not materialize .

Evidence note: Capital One Shopping reviews are heavily skewed towards complaints about unfulfilled sign-up bonuses and reward tracking, which impacts the overall perception of its value despite some positive feedback on savings. Macy's reviews show a mix of satisfaction with product quality and frustration with app functionality and service.

Frequently asked

Does Macy's app have issues with orders and delivery?
Yes, many Macy's users report problems with placing orders, including cancellations without explanation, credit card denials, and phone number verification issues R4R7R21R23. Delivery service is also a common complaint, with items not arriving on time or at the correct address, and some instances of packages being stolen .
Can I get a sign-up bonus with Capital One Shopping?
Many users report significant issues with receiving advertised sign-up bonuses, such as $40 or $45, even after completing all required steps like downloading the app and installing browser extensions R61R64R81R88. Some users were told they needed a computer to qualify, which was not initially advertised .
Is Macy's app compatible with iPads?
Some users report that the Macy's app does not display correctly on iPads, only showing in a small portion of the screen R10R25. This issue persists even after restarting the device and reinstalling the app, making it unusable for some iPad users R10R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Macy's 1/5 · US Go back to the old easy way!: Go back to the old and quite all the CLUTTER with other ads that are not items at Macy’s store! Macy was the ONLY store I shopped. I did a lot over your app. NOT any more. It was easier to just open the app and see what’s on sale. Now I have to filter through DOOR DASH!??😖👎👎
  2. [R2] Macy's 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
  3. [R5] Macy's 5/5 · US Good Qualities: Good qualities!
  4. [R11] Macy's 5/5 · US Quality not Quantity: I have heard this phrase my whole life. I love Macy’s for just that reason. I can always find quality pieces, clothing, housewares, Customer Service!!
  5. [R3] Macy's 3/5 · US Make it easier to Buy items !: I’ve given feedback many times. I like that you can scroll photos of an item while in search list, and mostly the app works fine. But 2 requests I have made would make app shopping so much easier & benefits Macys are: 1) a ‘buy now’ button on shopping item page or 2) a way to check off less items in the cart that you want to purchase now without moving others to save
  6. [R4] Macy's 1/5 · US Jo Ann: This second time I’m having a horrible time trying to place an order Both times missed out on using my $10 rewards 1st time order cancelled no explanation. This time denied my credit card you didn’t have correct one. I added this time as default. My account seems to be a mess in the app
  7. [R7] Macy's 1/5 · US Update: This App STILL Blows: Try to order something on here and it literally won’t allow me to. Something about my phone number either being wrong or not matching. When I try to edit my phone number to my account, it says that already matches the current number they have for me. WHICH MEANS THE PHONE NUMBER DOES MATCH AND IS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But it still won’t allow me to comp
  8. [R10] Macy's 1/5 · US Only fills half screen: The Macy’s app only displays half the screen on my iPad mini 5. I’m running iPadOS 26.5. I’ve restarted the iPad and reinstalled the app. Every other app works normally.
  9. [R9] Macy's 3/5 · US Elizabeth Arden day cream: The price has gone up way too much!! I intend to find a less expensive replacement.
  10. [R14] Macy's 5/5 · US Great Price: Very Cool Deai
  11. [R16] Macy's 1/5 · US Shipping: Muchas veces todo es por correo y te cobran demasiado. Así que no ahorraste en descuentos porque los pagas en shipping.
  12. [R12] Macy's 3/5 · US Upset: I don’t carry a macys card w me so I don’t know my macys charge card number when I’m not at home. I wanted to place an order using my macys card but couldn’t access it b cause I don’t carry it w me. I never ever had this problem before when I wanted to place an order using my Macys card after I signed in. What gives?
  13. [R13] Macy's 1/5 · US Slow Shipping - Unhelpful Return Policy - Rude Employees: I have realized that i truly do not like Macy’s now that i have been ordering from them for over a year. As far as shopping in store, i find Macy stores to be cluttered and often messy. In addition, the employees at our two different locations in my immediate area are SO rude! When i went to return something, recently, and they treated me
  14. [R21] Macy's 1/5 · US Confusion: In order a suite ok my bad it was a suit separate and recover jacket. I then ordered the pants and finally after 2 weeks I get refunded which I don’t see as of yet. Why would that happen??. Not a good business Model at all. For that reason I will no longer shop macys. Thanks for all the hard work and making my online experience a disaster
  15. [R23] Macy's 1/5 · US If Amazon work like this, it wouldn’t exist: These guys play games with their online store. They will cancel your order for security reasons and act like they’re doing you a favor but in fact, they’re just lazy and they won’t pick up the phone to confirm your order so they want you to do it two or three times just so you have the pleasure of buying from them When you call Customer Service to find
  16. [R61] Capital One Shopping 1/5 · US Um, where’s my reward?: Just bought some supplements and got a pop up saying I would get 40$ for signing up. I signed up and did the whole process. There’s 0$ in the app account at the end. While signing up the 40$ amount kept changing at every step. For a credit card company I’ve been with for a long time this feels totally scammy.
  17. [R64] Capital One Shopping 1/5 · US scam: the app is a scam, no u cant get a 45$ bonus from downloading it and making an account u also have to use it to spend money add it to ur computer and a bunch of other scammy time wasting activities
  18. [R81] Capital One Shopping 3/5 · US False advertisement: So I have had capital one for 3 years now. It’s been great and has helped me build my credit. However, the shopping app is complicated and does not get you free bonus like it says. I went through the whole steps and didn’t get a free $45 coupon “on us” and I have an iPhone. Weird… but just to warn others who got that notification and are debating on getting the extension… don’
  19. [R88] Capital One Shopping 1/5 · US Promotions FAKE: Most of the promotions are very fake. Completed a $45 redeem quote and received nothing. Not worth your time and money.
  20. [R25] Macy's 1/5 · US App isn’t made for iPad with Magic Keyboard: This app must be for an iPhone only, because it only opens up to a 4x6 rectangle in the middle of the page on my iPad, making it unusable as a shopping app. I tried to find a way to report a problem and it takes me to a dead link. Apple Support couldn’t help either.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store