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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Walgreens vs Bath & Body Works | B&BW

Walgreens 4.8★ · Free to download 65
Winner Walgreens
Bath & Body Works | B&BW 4.9★ · Free to download 40

Walgreens is the better choice for users primarily focused on pharmacy services, despite its app's flaws, while Bath & Body Works' app struggles significantly with basic functionality, making online shopping and rewards redemption frustrating.

Full reviews: Walgreens · Bath & Body Works | B&BW

Walgreens' app, while often buggy and frustrating for general use, is generally seen as functional enough for its core pharmacy services. In contrast, Bath & Body Works' app is plagued by persistent login issues, checkout problems, and broken features, severely hindering the user experience for shopping and rewards.

Head to head

Features (Pharmacy Services) edge: WalgreensR1R14R18R23
Walgreens Walgreens users appreciate the app for managing prescriptions, including refills and transfers, though some experience issues with ordering multiple prescriptions or incorrect refill information R1R18R14. The photo lab feature is also highlighted as easy to use for same-day prints R23R29.
Bath & Body Works | B&BW Bath & Body Works' app does not offer pharmacy services.
Features (Shopping & Rewards) edge: WalgreensR10R30R42R67
Walgreens Walgreens users report issues with coupon visibility after updates and difficulties combining payment methods like gift cards and credit cards R10R30. Some also find limitations in ordering different fulfillment types for the same item R42.
Bath & Body Works | B&BW Bath & Body Works users frequently report issues with the rewards program, including rewards disappearing or not applying correctly R79. The app also has problems with gift cards not being addable or disappearing R67. Users miss features like a 'save for later' or 'love it list' option, though one review suggests it was brought back .
Ease of Use & Reliability edge: WalgreensR3R4R9R13
Walgreens Walgreens' app is frequently described as hard to maneuver, glitchy, and inconsistent, with users having to repeatedly log in or answer the same questions R3R4R9. Crashes are reported, and some find the interface jumpy and unstable R13. Information displayed in the app, particularly for prescriptions, can be unreliable R18.
Bath & Body Works | B&BW Bath & Body Works' app is widely criticized for being buggy, glitchy, and frequently logging users out R63R75. Many users report being unable to log in at all, even when their credentials work on the website, leading to a constant loop of login attempts R64R79. The app also freezes and closes itself out for some users .
Order Fulfillment & Inventory tieR6R16R34R43
Walgreens Walgreens users report significant issues with prescription availability and delays, with some waiting weeks for medications or finding that prescriptions are filled off-site R6R16R34R43. Online orders for in-store pickup may not reflect in-store pricing .
Bath & Body Works | B&BW Bath & Body Works users encounter problems with in-store pickup, often finding items unavailable for pickup online even when they are in stock at the physical store R66R90R96. Inventory issues are also reported during checkout, where items shown as available suddenly become out of stock . Shipping can be slow, with orders not being packed even after a week .
Customer Service & Support edge: WalgreensR2R5R33R35
Walgreens Walgreens pharmacy staff are often praised for being polite, friendly, and helpful R2R5R35. However, getting through to the pharmacy by phone can be inconvenient R2. Some users report poor customer service at the retail store level R33.
Bath & Body Works | B&BW Bath & Body Works customer service receives mixed reviews. Some users praise in-store staff and online support for resolving issues like lost packages . However, many find online customer service unhelpful, with agents giving repetitive advice or being unable to resolve account issues R79.
Pick Walgreens if

You primarily use the app for pharmacy services like prescription refills, transfers, or photo printing, and are willing to tolerate occasional app glitches and potential in-store fulfillment issues R5R14R23R29.

Pick Bath & Body Works | B&BW if

You are a dedicated Bath & Body Works shopper who values the brand's products and is willing to navigate a highly unreliable app, potentially resorting to the website or in-store purchases for a smoother experience .

Evidence note: The evidence for both apps is strong, with a high volume of recent reviews detailing specific issues. Bath & Body Works' reviews show a particularly high concentration of critical feedback regarding app functionality, especially login and checkout problems, which significantly impacts its score. Walgreens' issues are more varied, touching on both app performance and in-store operational challenges.

Frequently asked

Is the Walgreens app reliable for prescription management?
While many users find the Walgreens app helpful for managing prescriptions, including refills and transfers, there are frequent reports of issues such as only ordering one prescription out of multiple, incorrect refill information, and the app crashing when trying to refill R1R12R13R18.
Can I use the Bath & Body Works app for in-store pickup?
Many Bath & Body Works users report significant problems with in-store pickup through the app; items shown as unavailable for pickup online are often found in stock at the store, and the app frequently defaults to shipping even when in-store pickup is desired R66R90R96.
Are there login issues with the Bath & Body Works app?
Yes, numerous Bath & Body Works users report persistent login issues, including being repeatedly logged out, the app not accepting credentials that work on the website, and getting stuck in a login loop R63R64R75R79.
Does the Walgreens app have photo printing features?
Yes, the Walgreens app includes a photo lab feature that many users find easy to use for downloading photos and getting same-day prints R23R29. However, some reviews mention issues with cropping, keeping old photos checked, and a general need for improvement R7R49.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Walgreens 2/5 · US Only orders one prescription out of three: I ordered three prescriptions and at checkout it only listed the last one entered
  2. [R14] Walgreens 5/5 · US Transfer was easy!: I’m visiting from out of town and this transfer was quick and easy!
  3. [R18] Walgreens 3/5 · US Incorrect information: On way too many occasions I put in an order for a script that showed more refills and was told by the pharmacy there were no more refills left.
  4. [R23] Walgreens 5/5 · US PHOTO LAB: I love Walgreen’s photo lab! With the Walgreen’s app on my phone it is so easy to download photos from my camera roll and run in and get prints the same day at my Walgreens store in town for our church bulletin!
  5. [R10] Walgreens 1/5 · US Hid Coupons After Update: They used to show you coupons right in the prescription ready for pickup UI but now they hide the coupons behind a separate search screen.
  6. [R30] Walgreens 3/5 · US Check out page is horrible: I am unable to place the order with the combination of Walgreens gift card and my own credit card actually app has provision but it is not working
  7. [R42] Walgreens 3/5 · US Annoying: I wanted to buy 4 packs of adult diapers for my mom, 2 to be picked up and 2 to be shipped to her care home, but the app wouldn’t let me combine how the same item was to be received. To get the best promotional prices you have to make bigger purchases, so I had to have all 4 shipped. That’s more expensive for Walgreens than letting me pick 2 of them up, so you’d think they’d fix this iss
  8. [R67] Bath & Body Works | B&BW 2/5 · US Gift cards can not add: Since this update gift cards can not as to the app, very frustating, and the ones that were added before update disappers from the app
  9. [R3] Walgreens 3/5 · US Behind the times: I am so disappointed with the Walgreens App. It is hard to maneuver and every time I go in it I have to answer the same questions. I have to sign up again like I never did before. I updated my address and I am pretty sure with my next prescription. It will still show my old one. Because of my insurance, I cannot change pharmacies without paying a higher price.
  10. [R4] Walgreens 1/5 · US Awful app: Always having problems with Walgreens app.
  11. [R9] Walgreens 3/5 · US Kept going back & not saving info: Frequent frustration with the app
  12. [R13] Walgreens 1/5 · US App crashes a lot: Very disappointed to be able to refill prescription
  13. [R6] Walgreens 3/5 · US Unhappy: I find it frustrating that I can no longer get prescriptions filled that day or the next day, but instead, have to wait a few days for it to be filled off-site. Tried to get a blood pressure prescription filled just now, it’s Friday, and it won’t be ready until Monday. What gives??
  14. [R16] Walgreens 1/5 · US Anyomus: Most horrible pharmacy in Lumberton North Carolina!!! I had a script since 06/15/26 and to date I still don’t have it!!!! People seriously think twice on Walgreens!!!!
  15. [R34] Walgreens 1/5 · US Never have medicine available: Been waiting for three weeks for Walgreens to fill my prescription. Maybe I need to look for another pharmacy.
  16. [R43] Walgreens 1/5 · US Backorders constantly for multiple Rx: After 2 in-person attempts to order 3 medications and over 45 minute wait two days on the phone without an answer, my last prescription order is once again MIA. Don't go here. People are so nice but can't help with any answers or resolutions. I've been without one mental health medication for 12 days. This is not acceptable.
  17. [R2] Walgreens 5/5 · US Pharmacy phone: The pharmacy associates are great but trying to get through on the phone is so inconvenient and aggravating.
  18. [R5] Walgreens 5/5 · US Review: My pharmacists and their assistants are always polite and friendly and helpful with my questions and my prescriptions from my doctors their at my location on Nebraska been with them for many many years and gives me updates when I can pick up when scripts are ready
  19. [R33] Walgreens 3/5 · US I love Walgreens but only online: Every time I go into any Walgreens no matter the area, the customer service is displeasing. So I go online to make my purchases every time.
  20. [R35] Walgreens 5/5 · US Love Walgreens: I have been going to Walgreen’s for many Years! All the Departments are Wonderful,Very Helpful & Friendly
  21. [R12] Walgreens 3/5 · US Not happy: You guys changing the app & if you have multiple refills, it doesn’t let you change it to the one that is EXPIRING SOON!!! SO THEREFORE I LOOSE THEM AND HAVE TO GO GET ANOTHER DAMN REFILL & PAY FOR THE APPOINTMENT… IT NEEDS TO BE FIXED!!! NOT EVERYONE HAS A MILLION DOLLARS LIKE YOUR CEO!!!
  22. [R66] Bath & Body Works | B&BW 3/5 · US Can never just pick it up at the store: Every time I order something online, and I wanna pick it up at the store everything is unavailable to pick up at the store, but when I go to the store the same exact thing that I ordered is there. And if the items aren’t at the store, I shouldn’t have to pay extra money for shipping when you all can just ship the products to the nearest store and I can go pi
  23. [R90] Bath & Body Works | B&BW 3/5 · US Stop defaulting to shipping!: I love being able to put in an order and hit my local store to pick it up. But this app drives me crazy - if I click to SHOP IN STORE at the beginning, it should STAY that way. But no, you automatically default to shipping for every single item. I think that’s really shady because you’re hoping your customers won’t notice and checkout before they see the shipping fees
  24. [R96] Bath & Body Works | B&BW 3/5 · US Bugs and issues: Store pickup is broken and store locator doesn’t work either.
  25. [R63] Bath & Body Works | B&BW 3/5 · US App keeps logging me out: I keep getting logged out of my account or my account says it needs refreshed everytime I open it. Cannot get into my account.
  26. [R64] Bath & Body Works | B&BW 1/5 · US App Won’t Let Me Log In: I can log in on the website perfectly fine, on both my phone and desktop. The app itself will not log me in. I don’t even get an error message, it just goes right back to the login page. I’ve been trying on and off for a month and it won’t work. My phone is up to date, and I have deleted and redownloaded the app several times with no luck. Sucks because I’ve heard there ar
  27. [R75] Bath & Body Works | B&BW 3/5 · US Error on login: Last cell phone update does not allow a login - says Error but Logon to website works just fine.
  28. [R79] Bath & Body Works | B&BW 2/5 · US APP NOT WORKING: I haven’t been able to login to the app or use any of my rewards. Tried chatting with the help desk and they were useless. Telling me to reset my password over and over. Ridiculous! I am able to login online but my reward won’t work.
  29. [R7] Walgreens 1/5 · US Prints of photos: The app needs improvement. It keeps a lot of the photos you e already made as a print checked. It crops pictures differently than what is shown. It cuts people off. It’s difficult to use. It needs some tech savvy person to come in and make necessary improvements.
  30. [R29] Walgreens 5/5 · US Thank you!: Theater camp was terrific but to give each child a picture of their experience in the play is super!! Thank you for printing the pictures so quickly!!
  31. [R49] Walgreens 1/5 · US phot ap: The photo app is actually archaic and needs to be updated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store