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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Walgreens

55
User verdict / 100 High confidence Divided

The Walgreens app is praised for its convenience in managing prescriptions and ordering photos, but it is frequently criticized for persistent issues with prescription availability, app functionality, and coupon application.

4.8★ lifetime (7,067,410) Free to download since 2009 by Walgreen Co. updated 0.8 mo ago recent negative 32% 120 reviews across 4 regions
Prescription Management App Functionality & Stability Photo Services Customer Service & In-Store Experience Coupons & Pricing
5★161
4★13
3★32
2★27
1★70
recent reviews across 4 regions, vs the 4.8★ lifetime average

Recent reviews for the Walgreens app reveal a mixed experience. While many users appreciate its convenience for photo printing and prescription management, a significant number report ongoing problems with prescription refills, app stability, and coupon functionality. The app's lifetime rating is high, but recent sentiment indicates a downward trajectory due to these recurring issues.

What users like

  • Convenient for photo printing with good quality and fast serviceR9R35R42R80
  • Easy to use and navigate for general tasksR30R33R39R88
  • Provides convenient prescription management and refill optionsR73R83
  • Drive-through service is appreciated for speed and efficiencyR2R32
  • Helpful and friendly in-store staff, particularly in pharmacies and photo centersR13R14R28R40

What users complain about

  • Frequent issues with prescription availability and delays in filling ordersR7R11R17R20
  • App is buggy, crashes frequently, and experiences functional glitchesR1R6R16R25
  • Photo printing features have issues with cropping, checked photos, and print limitsR3R19R23R196
  • Coupons and discount codes often do not work or are difficult to find/applyR5R12R43R44
  • Inconsistent or incorrect information regarding prescription refills and statusR8R27R38R82
  • Auto-refill settings are unreliable and may turn on without user consentR18R31
  • Login required too frequently, especially for the prescription sectionR36
  • Payment issues with gift cards and Apple PayR85R90R201R242
  • App is primarily for US residents, causing confusion for international usersR256R257R258R259

Latest update · v114.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We've made several improvements and fixes to help you shop, save, and manage your health with ease.

Recurring themes

Prescription Management mixed
Users appreciate the convenience of managing prescriptions through the app, including refills and delivery options. However, there are widespread complaints about prescriptions not being ready on time, being out of stock, or having incorrect refill information. Some users report issues with auto-refill settings turning on without consent and the app not providing clear communication on prescription status or cancellations. The developer's notes mention 'improvements and fixes to help you...manage your health with ease,' but recent reviews contradict this, indicating ongoing issues with prescription management.R7R8R11R17
App Functionality & Stability negative
Many users report the app is buggy, crashes frequently, or experiences various glitches like screens going blank, buttons not working, or constant motion making it difficult to use. There are also complaints about frequent login requirements for the prescription section and difficulties with payment methods like gift cards and Apple Pay. The developer's notes claim 'several improvements and fixes,' but recent reviews suggest these issues persist.R1R3R6R12
Photo Services mixed
The photo printing service is generally praised for its quality, speed, and ease of use. However, users frequently encounter issues with the photo editor, such as incorrect cropping, pre-selected photos remaining checked, and limitations on the number of prints. Promo codes for photo prints are also reported to not work.R3R9R19R23
Customer Service & In-Store Experience positive
Many reviews highlight positive interactions with Walgreens staff, particularly in pharmacies and photo centers, describing them as helpful, friendly, professional, and efficient. However, some users report negative experiences with in-store customer service, long lines, and understaffing.R2R11R13R14
Coupons & Pricing negative
Users are frustrated by coupons being hidden or difficult to find after updates. Many report that discount codes and coupons frequently do not work in the app or in-store, leading to missed savings. There are also complaints about online prices not matching in-store prices.R5R12R22R43

Who it's for

The Walgreens app is for users who frequently fill prescriptions at Walgreens and want the convenience of managing them digitally, as well as those who use Walgreens for photo printing R83R35. It is not for users who expect flawless app functionality, consistent prescription availability, or reliable coupon application R6R17. It is also not suitable for users outside the US, as its functionality is limited to that region R256R283.

Evidence note: The recent review sample skews negative, with a 32% negative sentiment. This contrasts with the very high lifetime rating of 4.83, suggesting a recent decline in user satisfaction. The themes of prescription issues and app bugs are prevalent across multiple reviews, indicating a strong consensus on these problems. The developer's notes are vague and do not specifically address the common complaints found in recent reviews.

Frequently asked

Does the Walgreens app reliably manage prescriptions?
While the Walgreens app offers features for managing prescriptions and ordering refills, many recent users report issues with prescription availability, delays in filling orders, and inconsistent information regarding refill status R7R17R20R38.
Are there common issues with photo printing through the app?
Yes, common issues with photo printing include incorrect cropping, pre-selected photos remaining checked from previous orders, difficulty editing photos, and limitations on the number of prints allowed R3R19R23R49.
Do coupons and discount codes work well in the Walgreens app?
Many users report that coupons and discount codes frequently do not work in the app or are difficult to find and apply, leading to frustration R5R12R43R44.
Is the Walgreens app available and functional outside the US?
No, the Walgreens app is primarily designed for users residing in the U.S., and its functionality is limited or non-existent for users in other countries like the UK or Canada R256R257R283.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 5/5 · US Thank you!: Theater camp was terrific but to give each child a picture of their experience in the play is super!! Thank you for printing the pictures so quickly!!
  2. [R35] 5/5 · US Photo: Easy to use app
  3. [R42] 5/5 · US Love it: Love the way I have my pictures fast thanks Walgreens.
  4. [R80] 5/5 · US Improved: The auto crop option is better than what it was before. Uploading photos was easy and quick. The app is great.
  5. [R30] 5/5 · US Customer: App easy to use and early am delivery if they’ve closed already!
  6. [R33] 5/5 · US That Girl: Easy to use
  7. [R39] 5/5 · US Very Convenient: Very easy to use
  8. [R88] 5/5 · US Walgreens App.: It was very easy to navigate.
  9. [R73] 5/5 · US New customer: Moved over to Walgreens after my original pharmacy closed. A bit concerning at first due to the massive move of all customers affected by its closing. A few wrinkles, but everything was straightened out and now it’s smooth sailing. I appreciate the reminder calls and web access for reorders.
  10. [R83] 5/5 · US Prescriptions: App is quick and convenient to use
  11. [R2] 5/5 · US Incredible customer service: Great customer service, fast, and efficient in love with the drive-through. Thank you guy for making my experience that much better.
  12. [R32] 5/5 · US Walgreens: Love the Drive up Window * Workers are so nice And Professional *
  13. [R13] 5/5 · US Love Walgreens: I have been going to Walgreen’s for many Years! All the Departments are Wonderful,Very Helpful & Friendly
  14. [R14] 5/5 · US Great pharmacy: They are so friendly and supportive.
  15. [R28] 5/5 · US Service: Susan always goes above and beyond to help me and my husband with getting our prescriptions filled. She’s a needed smile each time we visit the Bremen Walgreens!
  16. [R40] 5/5 · US Laquita: The assistant, Laquita , at the photo center was so helpful & patient with me and my difficulty printing photos. She is an asset to your store. Kathy Higgins
  17. [R7] 1/5 · US Anyomus: Most horrible pharmacy in Lumberton North Carolina!!! I had a script since 06/15/26 and to date I still don’t have it!!!! People seriously think twice on Walgreens!!!!
  18. [R11] 1/5 · US Pharmacy: The line is ridiculous. Very short handed. Takes forever to get refills or prescriptions. Something needs to change
  19. [R17] 1/5 · US Never have medicine available: Been waiting for three weeks for Walgreens to fill my prescription. Maybe I need to look for another pharmacy.
  20. [R20] 1/5 · US Backorders constantly for multiple Rx: After 2 in-person attempts to order 3 medications and over 45 minute wait two days on the phone without an answer, my last prescription order is once again MIA. Don't go here. People are so nice but can't help with any answers or resolutions. I've been without one mental health medication for 12 days. This is not acceptable.
  21. [R1] 3/5 · US Kept going back & not saving info: Frequent frustration with the app
  22. [R6] 1/5 · US App crashes a lot: Very disappointed to be able to refill prescription
  23. [R16] 1/5 · US OUCH!: Just downloaded this app and will delete it immediately. App is so jumpy and unstable it is impossible to learn anything! Screen view is in constant motion and user cannot stop or control it. So painful! The eye strain this chaotic app induces is extreme. I searched for one item and my eyes were stinging and tearing before I could find what I was looking for. There is nothing Walgreen
  24. [R25] 1/5 · US I hate this app: You can’t even do things on the app I order a refill that I need however it states it would be available on Sunday the store is not open on Saturday or Sunday and it won’t allow the opportunity to change the pick up time because the app just goes to a blank screen and never fixes itself so you have to start over.
  25. [R3] 1/5 · US Prints of photos: The app needs improvement. It keeps a lot of the photos you e already made as a print checked. It crops pictures differently than what is shown. It cuts people off. It’s difficult to use. It needs some tech savvy person to come in and make necessary improvements.
  26. [R19] 1/5 · US Photo Limits: Photo center won’t allow more than 20 prints for my 4x6 photos
  27. [R23] 1/5 · US phot ap: The photo app is actually archaic and needs to be updated
  28. [R196] 3/5 · US Small Glitch with Sizes: I love the app, but every time I try to get other sizes, it kicks out all the chosen photos.
  29. [R5] 1/5 · US Hid Coupons After Update: They used to show you coupons right in the prescription ready for pickup UI but now they hide the coupons behind a separate search screen.
  30. [R12] 1/5 · US Not user friendly: Not user friendly. Made me put an additional card on file which was BS. Then I could not even enter a discount code.
  31. [R43] 1/5 · US Unusable Photo PromonCode: Walgreens had a promo code Hurry10 for 10 free 4 x 6s
  32. [R44] 1/5 · US Scam: Tried to put in the code 4 times for prints and blanked out each time, never worked!
  33. [R8] 2/5 · US Communication: Customers should be able to find out quicker why refills have been cancelled or any other change in their prescription. There should be a detailed explanation somewhere on the app.
  34. [R27] 1/5 · US Pure chaos: This is an astoundingly bad app for managing your prescriptions. First, be sure to take screenshots of whatever the app is telling you about a prescription because often when you rely on it, you’ll be told that was wrong. It’s not the pharmacists’ fault. MANY of them have expressed their frustration with it, in part because of the time it wastes for them (and you!) trying to figure
  35. [R38] 3/5 · US Incorrect information: On way too many occasions I put in an order for a script that showed more refills and was told by the pharmacy there were no more refills left.
  36. [R82] 2/5 · US Pharmacy app drops the ball: I am not getting vital prescription information. With one Rx my refill status just disappeared. When I went into the pharmacy they said it was on back order. Another two rxs I ordered on the app the be delivered. They show up as filled yesterday, but with no note or email as to when they’d be delivered, so I called. One needs a dr to refill it (in spite of the app show
  37. [R18] 1/5 · US Auto refill: Walgreens app keeps turning auto refill on for my prescriptions. I do not want auto refill and order my prescriptions when needed
  38. [R31] 1/5 · US Walgreens is the worst: Every refill I have to go through the same hoops to get refills. You won’t put stuff on auto refill even though I have it marked as so. And when I try and get my meds they are out of stock. You know when it’s time for me to refill, why wouldn’t you prepare for the order by getting them in a few days earlier. I wish my insurance let me get meds ANY where else.
  39. [R36] 3/5 · US Login: I don’t like how I have to log in EVERY time I get into the prescription part of the app.
  40. [R85] 3/5 · US Check out page is horrible: I am unable to place the order with the combination of Walgreens gift card and my own credit card actually app has provision but it is not working
  41. [R90] 1/5 · US Hard to use: Will not load FSA also remembers my credit card that I deleted will also not let me use my rewards points terrible app
  42. [R201] 3/5 · US Gift card doesn’t work: Tried to pay w. Walgreens gc but it wouldn’t let me
  43. [R242] 3/5 · US It works okay: Buggy, and had to be careful to make sure I was redeeming the gift card I got from Bilt. Why they make it so cumbersome I will never know. Apple Pay doesn’t work well either. It kept asking for valid name or contact information.
  44. [R256] 3/5 · GB Looks Good But....: This app is only of use to if you reside in the U.S. Not sure why it's appearing in iTunes U.K.
  45. [R257] 3/5 · GB Looks Good But....: This app is only of use to if you reside in the U.S. Not sure why it's appearing in iTunes U.K.
  46. [R258] 3/5 · GB Looks Good But....: This app is only of use to if you reside in the U.S. Not sure why it's appearing in iTunes U.K.
  47. [R259] 3/5 · GB Looks Good But....: This app is only of use to if you reside in the U.S. Not sure why it's appearing in iTunes U.K.
  48. [R22] 1/5 · US Order online for pick up in store: It doesn’t make sense that I can order online and pick up in store but can not get the price at the store upon arriving
  49. [R49] 2/5 · US Purse photos: Could not edit the photos
  50. [R283] 3/5 · CA Good: The is great for pill reminder but not much of use as there are no stores in Toronto

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store