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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GEICO Mobile vs The General Insurance App

GEICO Mobile 4.8★ · Free to download 75
Winner GEICO Mobile
The General Insurance App 4.7★ · Free to download 60

GEICO Mobile is generally preferred for its app functionality and customer service, despite some recent complaints about rate increases and app glitches, while The General Insurance App struggles with consistent app performance and billing issues.

Full reviews: GEICO Mobile · The General Insurance App

GEICO Mobile offers a more robust and user-friendly app experience for managing policies and payments, though some users report recent rate hikes and occasional app bugs. The General Insurance App is praised for its customer service and payment flexibility by some, but is frequently criticized for its unreliable app, login issues, and billing inconsistencies.

Head to head

App Features & Ease of Use edge: GEICO MobileR5R9R15R19
GEICO Mobile GEICO Mobile is largely seen as user-friendly and convenient for managing policies, making payments, and updating information R5R24. However, some users report issues with clunky login processes, requiring multiple attempts or security codes R9R15, and occasional bugs or slowness R19. Some features, like adding specific coverages, are reported as difficult to do within the app .
The General Insurance App The General Insurance App receives mixed reviews for its ease of use. Some users find it easy to use and navigate for payments , but many others describe it as complicated, annoying, or buggy, with frequent crashes . A common complaint is the mandatory email verification for every login, which users find frustrating and time-consuming .
Reliability & Billing edge: GEICO MobileR3R4R12R20
GEICO Mobile GEICO Mobile users report issues with payment processing, such as payments not being taken immediately R20 or auto-pay failures . There are also complaints about premature cancellation notices appearing days before the due date R4R12. Some users mention difficulty updating payment information or that Apple Pay is no longer an option R3.
The General Insurance App The General Insurance App faces significant reliability and billing issues. Users frequently report problems with payments not going through, auto-pay failures, or payments being taken at inconsistent times . There are also complaints about incorrect billing amounts and policies not being renewed or updated correctly .
Customer Service & Claims edge: GEICO MobileR1R6R7R13
GEICO Mobile GEICO Mobile receives praise for its customer service, with many users finding reps knowledgeable, friendly, and efficient R14R38. However, some users express frustration with long hold times R6, difficulty reaching human agents R7, and claims being denied or handled poorly R1R13.
The General Insurance App The General Insurance App has mixed reviews for customer service. Some users praise it as excellent, understanding, and helpful . Conversely, many users describe customer service as horrible, unhelpful, or difficult to work with, especially during claims or policy changes .
Price & Value tieR2R8R10R26
GEICO Mobile GEICO Mobile users have strong opinions on pricing. Many appreciate the competitive rates and savings R2R8R26R60, with some specifically noting good pricing for motorcycle insurance R26. However, a significant number of recent reviews complain about aggressive and unexplained rate increases, with some policies doubling in price R10R31.
The General Insurance App The General Insurance App is often chosen for its perceived low rates and flexibility with payments . However, many users also complain about high prices, feeling overcharged, or that rates are not as competitive as advertised R63R69.
Pick GEICO Mobile if

You prioritize a generally reliable and feature-rich app for managing your insurance, and value good customer service when you can reach it R5R14R24. You are comfortable with potential recent rate increases, or are seeking specific coverage like motorcycle insurance where GEICO is competitive R10R26.

Pick The General Insurance App if

You are looking for an insurance provider that offers payment flexibility and grace periods, and you prioritize these aspects over a consistently smooth app experience . You might also find their rates competitive for your specific situation, despite mixed reviews on pricing .

Evidence note: GEICO Mobile has a significantly larger number of reviews, leading to more diverse feedback, both positive and negative, across all dimensions. The General Insurance App has fewer reviews, with a higher proportion of negative feedback regarding app functionality and billing compared to its overall lifetime rating, suggesting recent declines in user satisfaction.

Frequently asked

How do GEICO Mobile and The General Insurance App compare on app reliability?
GEICO Mobile generally offers a more reliable app experience, with users praising its ease of use for payments and policy management R5R24, though some report occasional bugs or clunky login processes R9R19. In contrast, The General Insurance App is frequently criticized for being buggy, crashing often, and having frustrating login verification requirements .
Which app has better customer service?
GEICO Mobile generally receives higher praise for its customer service, with many users describing representatives as knowledgeable, friendly, and efficient R14R38R54R60. The General Insurance App has mixed reviews, with some users commending their helpfulness and understanding , while others report horrible service and difficulty with claims or policy changes .
Are there common complaints about pricing for either app?
Yes, both apps have common complaints about pricing. GEICO Mobile users frequently report aggressive and unexplained rate increases, with some policies doubling R10R31. The General Insurance App users also complain about high prices, feeling overcharged, or that advertised rates are not competitive R63R69.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] GEICO Mobile 5/5 · US Love Geico! Love the App!: I can do almost everything I need to do! And it's always available. I literally left GEICO and the other company’s app was so useless, I switched back! FOR REAL! Twice!
  2. [R9] GEICO Mobile 3/5 · US Login could be smoother: I don’t like how clunky the login process is. It feels like I am logging in the way you would on a webpage.
  3. [R15] GEICO Mobile 3/5 · US Face recognition: Does not work right I have to manually put in my info when it’s already put in plus keep doing security codes
  4. [R19] GEICO Mobile 1/5 · US Buggy: Awful, buggy, terrible. Nearly unused. It requires multiple attempts to do literally anything in the app. My numbingly repetitious.
  5. [R3] GEICO Mobile 3/5 · US Apple Pay option gone: The Apple Pay used to be an option for payment on Apple app but no longer supported in the latest version. Why so?
  6. [R4] GEICO Mobile 1/5 · US Due dates: It says I’m at risk of getting canceled, yet my bill is due on the first.
  7. [R12] GEICO Mobile 3/5 · US Pending cancellation: I don’t like the fact that my payment was literally due today and before the day was even over there was already a pending cancellation notice. Like damn let me at least go past the due date before the notice shows on the account
  8. [R20] GEICO Mobile 5/5 · US Payments: If your system took the money right away instead of when yall felt like it, it would be great. Some people are living paycheck to paycheck. And yall playin in they acct.
  9. [R1] GEICO Mobile 1/5 · US Terrible: Google took my car down the wrong road. Ruined my car. GEICO app denied claim. Said it was my fault. New insurer or a court case incoming
  10. [R6] GEICO Mobile 3/5 · US RV Quote: I have tried to get an RV quote multiple times by phone, but have not gotten any email after being promised to receive it within 24 hours by the agent I spoke with. I tried calling again yesterday but was on hold for almost 1 hr and 30 minutes. I tried calling again today and was speaking with an agent when the call dropped. I did not get a call back and right now I have been on hold wai
  11. [R7] GEICO Mobile 1/5 · US Bring back humans: Geico is horrible now. I used to call and deal with a human being and now I have this terrible app. You can’t call anyone, the app is horrible and I really want to change insurance companies asap. I’ve been a customer for 10+ years and the last five have been a terrible experience. BRING BACK HUMAN BEING NOBODY WANTS THIS AI JUNK
  12. [R13] GEICO Mobile 1/5 · US Lousy insurance: For the whole time paying geico I don’t see the benefits of having this coverage I have cracked window and paying full coverage and yet I was told I can’t get the window fixed. I am looking for other insurance that is cheaper and more reasonable and accommodating to a car that is paid off yet no benefits no discounts but you guys are quick to cancel someone and take money it’s a r
  13. [R2] GEICO Mobile 4/5 · US review auto ons: So glad we switched to Geico from progressive much better company
  14. [R8] GEICO Mobile 5/5 · US Greatest insurance company !: GEICO is awesome full coverage for less than 220 a month ‼️
  15. [R10] GEICO Mobile 1/5 · US Aggressive increases: Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company.
  16. [R26] GEICO Mobile 5/5 · US I use the motorcycle insurance.: It is pretty good pricing for motorcycle insurance. They make it super easy to navigate the website, and paying early for monthly pay.
  17. [R24] GEICO Mobile 5/5 · US Geico: Thanks to the easy access and setup on Geico app, I can make changes and update payment methods easily on the app! It’s convenient and easy to use! Thanks for sharing an experience that is very useful and easy to navigate!
  18. [R14] GEICO Mobile 5/5 · US Service: Customer service is always top tier!
  19. [R38] GEICO Mobile 5/5 · US Customer Service: Customer service reps are very knowledgeable and friendly. Made for a quick transaction when I switched from my motorcycle to the car insurance.
  20. [R54] GEICO Mobile 5/5 · US Friendly and efficient: It was very easy to adjust my payment method with the on time reminders of Geico
  21. [R60] GEICO Mobile 5/5 · US Above and beyond service: Wonderful great customer service I saved a lot with Geico And I recommended this company with almost to five family members
  22. [R31] GEICO Mobile 1/5 · US Upset: My insurance has gone up so Much I can’t hardly afford it. I’m looking into other options but if there is was to reduce my insurance please let me know
  23. [R63] The General Insurance App 3/5 · US Money: They like to eat money for breakfast. Wack
  24. [R69] The General Insurance App 3/5 · US Payment too high --- LOWER IT!!!!!!!!: Read above!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store