Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Starbucks vs Crumbl

Starbucks 4.9★ · Free to download 70
Winner Starbucks
Crumbl 4.9★ · Free to download 80

Starbucks offers a more comprehensive app experience with mobile ordering and a rewards program, despite its recent issues, while Crumbl's app is primarily praised for its ease of use in ordering delicious cookies.

Full reviews: Starbucks · Crumbl

Starbucks provides a feature-rich app for mobile ordering, customizing drinks, and earning rewards, though users report frequent technical issues and dissatisfaction with recent rewards program changes. Crumbl's app is highly rated for its simplicity and convenience in ordering cookies, with most negative feedback related to signup problems and forced app downloads.

Head to head

Features edge: StarbucksR8R13R14R15
Starbucks Starbucks offers mobile ordering to skip lines, customize drinks, and earn reward points for free items R8R14. However, users report missing customization options for certain drinks and toppings , and some features like coupons have been removed R15. The delivery feature is described as poorly implemented and buggy R13.
Crumbl Crumbl's app allows users to easily track flavors and manage rewards . The primary feature is convenient ordering for pickup or delivery . There are no specific complaints about missing features within the ordering process, beyond general payment issues.
Ease of Use edge: CrumblR2R16R20R24
Starbucks Starbucks is generally seen as easy to use for ordering and earning rewards R20. However, some users find the interface problematic, such as the reward banner covering challenges R16 or the rewards option being at the bottom of the page R24. There are also issues with the app defaulting to previous orders instead of favorites R2.
Crumbl Crumbl's app is widely praised for being easy to use and navigate . Users appreciate its simplicity and convenience for ordering cookies.
Reliability edge: CrumblR1R3R6R9
Starbucks Starbucks users frequently report technical issues, including the app not working on older iPhones R1, crashing , infinite loading , and errors during sign-up R3. Mobile ordering is often unavailable or doesn't send orders through promptly R6R9R10R12.
Crumbl Crumbl users report issues primarily with the sign-up process, specifically their phone numbers being deemed invalid R64R67R70. Some users also complain about being forced to download the app from the website .
Price/Value edge: CrumblR4R5R19R21
Starbucks Starbucks users are generally dissatisfied with recent changes to the rewards program, noting that stars expire quickly R4R5 and it takes many purchases to earn a free drink . They also dislike the mandatory reloading of funds, often more than the order total R19. Some feel prices are too high and the rewards are no longer as beneficial R21.
Crumbl Crumbl cookies are considered an expensive treat by some users . There are no complaints about a rewards program being poor value, and some users appreciate the rewards .
Support edge: CrumblR7R33R34R49
Starbucks Starbucks users report poor customer service when issues arise. One user stated live online support was unhelpful after an update erased their rewards history R7. Another was denied a full refund or remake for a spilled delivery order R34. There's also a lack of in-app options for refunds or remakes when orders are made incorrectly R33R49.
Crumbl Crumbl reviews mention positive in-store customer service, with one user specifically praising an employee for helping them navigate the app . There are no direct reviews about in-app customer support experiences.
Pick Starbucks if

You frequently visit Starbucks and value the convenience of mobile ordering, drink customization, and a rewards program, even with its reported glitches and changes R8R14.

Pick Crumbl if

You want a simple, easy-to-use app for ordering delicious cookies and appreciate good in-store customer service .

Evidence note: Reviews for Crumbl are overwhelmingly positive regarding the product itself, which may influence app ratings. Many of the negative reviews for Crumbl are related to initial setup (phone number validation) or website behavior (forced app download), rather than ongoing app functionality. Starbucks reviews show a broader range of issues, from app functionality to rewards program changes and customer service.

Frequently asked

Does the Starbucks app offer rewards?
Yes, the Starbucks app allows users to earn reward points (stars) for free drinks and other items, and also offers deals R5R8R20. However, some users are dissatisfied with the current rewards policy, noting that stars expire quickly and it takes many purchases to earn a free drink R4.
Can I use the Starbucks app for mobile ordering?
Yes, the Starbucks app supports mobile ordering to skip lines and pick up drinks R14. However, users frequently report issues with mobile ordering being unavailable, orders not going through instantly, or the app crashing during the process R6R9R10R12.
Are there any issues with signing up for the Crumbl app?
Yes, several users have reported issues during the sign-up process for the Crumbl app, specifically encountering errors when trying to enter their phone number, with the app repeatedly stating it's invalid R64R67R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Starbucks 5/5 · US The App Gets You Free Reward Points!: The app is way better personally because you can earn reward points,customize drinks and more.
  2. [R13] Starbucks 1/5 · US Delivery feature is terrible: Very poorly implemented, clearly just a webpage added inside the app instead of a properly built feature. It freezes constantly, doesn't respond to tap input, and doesn't remember your login session because it's separate from the actual app
  3. [R14] Starbucks 4/5 · US Amazing: Skips the line even at work I ask if I can pre order a coffee to pick up when my breaks start so I don’t waste time waiting. I love saving up my points for location specific cups. I sell them on eBay when I have to many or gift them. It does lag during busy times of the day and depending on location. Other then that it’s so helpful
  4. [R15] Starbucks 3/5 · US Took away the best features: I used to love this app, but it’s like they’re getting worse and worse they took away the best features such as the coupons and now you can no longer get a medicine ball on the app.
  5. [R2] Starbucks 5/5 · US Favorites!: Please consider making the mobile order default to favorites instead of previous orders!! I often purchase coffee for a friend or get a coffee in a target Starbucks.. then I accidentally order myself the wrong coffee when I’m rushing. Target made my latte correct yesterday and rang it in completely wrong so I got a latte today with milk I can’t drink so I have to buy another now 😝
  6. [R16] Starbucks 2/5 · US New rewards banner is a problem: I love Starbucks®. I didn’t even have problems when they changed the reward star system. What I do have a problem with is the size of the banner informing you of your reward status because it covers up the challenges. I’ve spoken directly to Starbucks® workers over the phone about this. They act as if I’m the only one in the world with this problem. That is clearl
  7. [R20] Starbucks 5/5 · US Good app: Easy to get their awesome coffee and rewards. Even though it’s overpriced, nothing like a medium roast or one of their cold brews, black or with cream and classic.
  8. [R24] Starbucks 3/5 · US Rewards: It would help if the use rewards option was at the top verses in the very bottom of the page
  9. [R1] Starbucks 1/5 · US No longer works on older iPhones: No longer works on iPhone X with iOS 16, so won’t be purchasing coffee from Starbucks until I get a new phone in a few months.
  10. [R3] Starbucks 3/5 · US Signing up problem: Idk what’s going on but no matter how many time I sign up and fill the information correctly it keeps on saying that there’s an error in the system.
  11. [R6] Starbucks 3/5 · US Charges reload without sending order: A few times now the app will charge the reload amount when ordering…then not actually send the order at all. Also usually excludes certain food orders from being added via the menu and requires adding a past order even when the item is still in stock.
  12. [R9] Starbucks 3/5 · US Not great!: So when you use the mobile app to order, your order doesn’t instantly go through to the store. We waited over half an hour only to be told that the barista didn’t get our order until about 5 minutes before. There’s no point in using the mobile order app if you’re waiting in line anyway for over 40 minutes just to get coffee!
  13. [R4] Starbucks 1/5 · US Reward Program: Very disappointed that Starbucks has changed their rewards policy. I’ve lost 300 stars because I haven’t used the app in 2 months. I feel like there should be a better way of doing this, stars should never expire considering the money was spent. Makes me not want to use the app. Especially after changing the 2x stars with pre loading a card. What’s the point of loading a card if I
  14. [R5] Starbucks 5/5 · US Stars: You get deals and can preorder and see what drinks there are and get stars for free stuff but the stars disappear that’s why I didn’t put 5 star
  15. [R19] Starbucks 1/5 · US Just let me pay for my order: You shouldn’t have to add funds greater than your order. Just let me pay for my order like literally every other fast food app.
  16. [R21] Starbucks 3/5 · US Expensive: I go less because they have products I like but they charge much more than before and the rewards program isnt as rewarding as it used to be. They also dont stand behind their products as well as they used to.
  17. [R7] Starbucks 1/5 · US Horrible don’t bother using: I came in religiously and signed up for the rewards and at one point everything was ok until I had to update the app . Then everything went away. There was no rewards/ no purchase history. I contacted their live online support and they were no help . I rather just pay cash/use card .
  18. [R33] Starbucks 3/5 · US Refund/issue option: There have been too many times I’ve grabbed my drink and been on my way to work and it’s made wrong. There is no option in the Starbucks app to get a refund or remake.
  19. [R34] Starbucks 1/5 · US Delivery: Bad customer service. I ordered two drinks on delivery and they order came with a soaked bag, one of the drinks spilled and leaked all over my work desk when I put it down to open the bag. I contacted support and they offered a $5 refund and said that was the best they could do when the drink was $10 and the delivery fee puts even more on. I told them I’ll take a remake and I’ll even go
  20. [R49] Starbucks 2/5 · US Mistakes: It’s easy to make mistakes when you’re traveling and there’s so many Starbucks. There needs to be a way to refund your money in case you go to the wrong Starbucks or they don’t have your order or if you order at the wrong store.
  21. [R10] Starbucks 1/5 · US Too often: “Online ordering not available” This happens too often. And this is a day after i gave this particular store a sparkling review. 😏
  22. [R12] Starbucks 3/5 · US Please fix it: I love this app but lately every time I try to place a order it says something’s wrong on their end and I even tried a different location and deleting and reinstalling the app then updating it and nothing helped I don’t know if it’s a bug or what but I hope it gets fixed.
  23. [R64] Crumbl 1/5 · GB Phone number: For some reason it’s not letting me take my phone number and saying that it isn’t valid (even though it is) I tried a few phone numbers and it still didn’t work, I hope they can do something about this
  24. [R67] Crumbl 1/5 · GB Phone number invalid????: Not letting me add my phone number, it keeps saying it’s invalid
  25. [R70] Crumbl 1/5 · GB Signing up: I installed the app and to this day am unable to create an account because it keeps saying my mobile number is invalid, which it’s not. So I tried various phone numbers from my friends too and they still won’t work.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store