Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Starbucks vs Dunkin'

Starbucks 4.9★ · Free to download 70
Winner Starbucks
Dunkin' 4.8★ · Free to download 55

Starbucks generally offers a more reliable app experience with better customization, though both apps struggle with payment and order processing issues.

Full reviews: Starbucks · Dunkin'

Starbucks and Dunkin' both offer mobile ordering apps, but Starbucks generally provides a more stable experience with better customization options. Dunkin's app is plagued by frequent payment failures and glitches, making it less reliable for users.

Head to head

Features & Customization edge: StarbucksR8R15R20R36
Starbucks Starbucks users appreciate the ability to customize drinks and earn rewards, viewing these as key benefits R8R20. However, some report missing customization options for specific items like cold foam or certain toppings R36, and a few note the removal of past features like coupons and specific menu items R15.
Dunkin' Dunkin' users desire more customization options, such as adding decaf espresso shots, specifying almond milk quantity, or controlling toast levels for food . Some explicitly compare it unfavorably to Starbucks' customization features .
Ease of Use edge: StarbucksR2R13R14R17
Starbucks Starbucks users generally find the app easy to use for ordering and skipping lines R14R17. However, some find the reward redemption location confusing and wish for a default to favorites instead of previous orders R2. The delivery feature is criticized for being poorly implemented and freezing R13.
Dunkin' Dunkin' users find the app easy to use when it works , but many report significant difficulties with the ordering process, including accidental double charges , offers not working , and a general lack of intuitiveness for seniors . Some prefer ordering at the drive-through due to app issues .
Reliability & Performance edge: StarbucksR3R7R9R10
Starbucks Starbucks users frequently report issues with the app crashing, infinite loading, or not working without a strong internet connection . Mobile ordering is often unavailable or delayed, leading to long waits R9R10. Some users also experience problems with signing up or losing rewards after updates R3R7.
Dunkin' Dunkin' users consistently report the app being broken, glitchy, and unreliable R67R82. Common issues include payment failures, inability to add cards, and checkout buttons not working R67R76R90. The app often requires full 5G bars or Wi-Fi to function, which is seen as excessive R82.
Price & Value (Rewards) tieR4R5R8R18
Starbucks Starbucks users appreciate earning reward points and getting free items R5R8R20. However, many are disappointed with recent changes to the rewards program, including stars expiring quickly R4R5, the requirement to preload funds R4R19R27R30, and a perceived decrease in value . Some also report issues with redeeming points for food R18.
Dunkin' Dunkin' users like the rewards but are frustrated by changes, such as the removal of free birthday drinks R64 and the fact that 'free rewards' still deduct points . Some also complain about ads appearing after purchase and incorrect pricing in the app . Points have also been reported to disappear .
Support & Issue Resolution edge: StarbucksR7R30R33R34
Starbucks Starbucks users report mixed experiences with support. Some found customer service helpful with bonus star issues R30, but others received no help from live online support after losing rewards R7 or were denied refunds/remakes for incorrect or spilled delivery orders R33R34.
Dunkin' Dunkin' users report poor customer service, with no response when trying to report order glitches and an inability to resolve issues like double charges .
Pick Starbucks if

You prioritize a generally more stable app with better drink customization and a slightly more responsive customer service for issues R8R30.

Pick Dunkin' if

You are a loyal Dunkin' customer who values the convenience of mobile ordering when the app is functioning, despite its frequent glitches .

Evidence note: Both apps are free to download, so the free-vs-paid asymmetry rule does not apply. Recent negative reviews for both apps heavily focus on reliability and rewards program changes, indicating a decline in user satisfaction despite high lifetime ratings.

Frequently asked

Do Starbucks and Dunkin' apps offer free birthday rewards?
Starbucks still offers free drinks for birthdays R64, while Dunkin' has changed its policy from a free birthday drink to 3x points R64.
Can I pay with a gift card on the Starbucks app?
While you can use gift cards, Starbucks users report issues with using multiple gift cards for one order and being forced to reload a minimum amount (e.g., $10 or $25) rather than just paying the exact order total R19R27R30R41.
Why is the Dunkin' app not working for payments?
Many Dunkin' users report frequent payment failures, inability to add or use credit cards, and Apple Pay issues, often requiring full 5G or Wi-Fi to function R67R76R82R90.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Starbucks 5/5 · US The App Gets You Free Reward Points!: The app is way better personally because you can earn reward points,customize drinks and more.
  2. [R15] Starbucks 3/5 · US Took away the best features: I used to love this app, but it’s like they’re getting worse and worse they took away the best features such as the coupons and now you can no longer get a medicine ball on the app.
  3. [R20] Starbucks 5/5 · US Good app: Easy to get their awesome coffee and rewards. Even though it’s overpriced, nothing like a medium roast or one of their cold brews, black or with cream and classic.
  4. [R36] Starbucks 3/5 · US Cold foam option missing: Can you add the white chocolate mocha cold foam option to the app. It’s available on the register not on the app. When I use the app to pay in hope it will appear as ordered inside the store it doesn’t show up correctly with the white chocolate mocha cold foam. In fact, it doesn’t show up as a previous order at all. I’m guessing because the order had options that the ap
  5. [R2] Starbucks 5/5 · US Favorites!: Please consider making the mobile order default to favorites instead of previous orders!! I often purchase coffee for a friend or get a coffee in a target Starbucks.. then I accidentally order myself the wrong coffee when I’m rushing. Target made my latte correct yesterday and rang it in completely wrong so I got a latte today with milk I can’t drink so I have to buy another now 😝
  6. [R13] Starbucks 1/5 · US Delivery feature is terrible: Very poorly implemented, clearly just a webpage added inside the app instead of a properly built feature. It freezes constantly, doesn't respond to tap input, and doesn't remember your login session because it's separate from the actual app
  7. [R14] Starbucks 4/5 · US Amazing: Skips the line even at work I ask if I can pre order a coffee to pick up when my breaks start so I don’t waste time waiting. I love saving up my points for location specific cups. I sell them on eBay when I have to many or gift them. It does lag during busy times of the day and depending on location. Other then that it’s so helpful
  8. [R17] Starbucks 5/5 · US stellbells: i get starbucks almost every day before school and the app makes it so much easier to get my order in time so i don’t miss the bell🙃
  9. [R3] Starbucks 3/5 · US Signing up problem: Idk what’s going on but no matter how many time I sign up and fill the information correctly it keeps on saying that there’s an error in the system.
  10. [R7] Starbucks 1/5 · US Horrible don’t bother using: I came in religiously and signed up for the rewards and at one point everything was ok until I had to update the app . Then everything went away. There was no rewards/ no purchase history. I contacted their live online support and they were no help . I rather just pay cash/use card .
  11. [R9] Starbucks 3/5 · US Not great!: So when you use the mobile app to order, your order doesn’t instantly go through to the store. We waited over half an hour only to be told that the barista didn’t get our order until about 5 minutes before. There’s no point in using the mobile order app if you’re waiting in line anyway for over 40 minutes just to get coffee!
  12. [R10] Starbucks 1/5 · US Too often: “Online ordering not available” This happens too often. And this is a day after i gave this particular store a sparkling review. 😏
  13. [R4] Starbucks 1/5 · US Reward Program: Very disappointed that Starbucks has changed their rewards policy. I’ve lost 300 stars because I haven’t used the app in 2 months. I feel like there should be a better way of doing this, stars should never expire considering the money was spent. Makes me not want to use the app. Especially after changing the 2x stars with pre loading a card. What’s the point of loading a card if I
  14. [R5] Starbucks 5/5 · US Stars: You get deals and can preorder and see what drinks there are and get stars for free stuff but the stars disappear that’s why I didn’t put 5 star
  15. [R18] Starbucks 3/5 · US Redemption offers: I really would love to use my points for food choices. This isn’t made available causing my unused points to be a waste
  16. [R30] Starbucks 3/5 · US Mandatory Reload: So far everything good I had an issue with bonus stars but I call to the customer service an they help me. I tried tu purchase on the app with a. Gift card a friend gave me but it wouldn’t let me pay the difference which was 5 dollars instead I have to reload mandatory 10 dollars minimum. Other than that everything is working good
  17. [R33] Starbucks 3/5 · US Refund/issue option: There have been too many times I’ve grabbed my drink and been on my way to work and it’s made wrong. There is no option in the Starbucks app to get a refund or remake.
  18. [R34] Starbucks 1/5 · US Delivery: Bad customer service. I ordered two drinks on delivery and they order came with a soaked bag, one of the drinks spilled and leaked all over my work desk when I put it down to open the bag. I contacted support and they offered a $5 refund and said that was the best they could do when the drink was $10 and the delivery fee puts even more on. I told them I’ll take a remake and I’ll even go
  19. [R64] Dunkin' 1/5 · US No more birthday free Dunkin??: What happened. Every birthday would roll around and we would get a free birthday Dunkin drink. Now birthdays roll around and we get. 3x more points??? No free coffee on our birthdays?? Even Starbs hands out free drinks still in birthdays!! What the heck!
  20. [R19] Starbucks 1/5 · US Just let me pay for my order: You shouldn’t have to add funds greater than your order. Just let me pay for my order like literally every other fast food app.
  21. [R27] Starbucks 3/5 · US It’s great but…: Starbucks is great their drinks are amazing but i don’t like how when ordering off the app online the reload card is strange. My order was only $5 plus tax, it took $10 dollars off of my card and didn’t give me an option to just pay the regular price.
  22. [R41] Starbucks 2/5 · US Maintain card reload levels as already set!: Don’t make us pay more than we want to into your payment system. I had my reload level preset to $10, yet it defaulted again to $25. When we’re in the drive-thru line, scrambling to pay before our turn, and we’ve just woken up, this is one last irritation to help us avoid this negative feeling. You’re going to get our money anyway…! Don’t be messing
  23. [R67] Dunkin' 1/5 · US app is fully broken: I can’t use apple pay, can’t add a card, half the time I go to checkout, i can’t even get to the checkout screen because that button is glitched!! Offers are glitched too!
  24. [R76] Dunkin' 1/5 · US Can’t order or pay: I have $45 loaded into the app and it logged me out it will not Let me log in or pay
  25. [R82] Dunkin' 1/5 · US Worst ordering app ever: This app is so bad. It’s glitchy all the time and needs full bars of 5g or it says there’s a problem with ordering. Shouldn’t need that much service or to be on WiFi to order a drink. It’s only this app, I could scroll TikTok or stream Netflix just fine but unless I have WiFi or full bars of cellular this app doesn’t work.
  26. [R90] Dunkin' 2/5 · US Payment Issues: The app declines Apple Pay half of the time. It will say that there was a payment issue despite there being a pending authorization on your card. However, if you add the same card separately, the payment will go through.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store