Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Dropbox vs Google Drive

Dropbox 4.8★ · Free + IAP 55
Winner Google Drive
Google Drive 4.8★ · Free to download 70

Google Drive is generally preferred for its seamless integration with the Google ecosystem and collaborative features, despite some navigation and storage concerns, while Dropbox struggles with recent reliability issues and perceived cost.

Full reviews: Dropbox · Google Drive

Google Drive offers strong integration and ease of use for many, making it a reliable choice for daily tasks, though some users find its interface clunky and free storage limited. Dropbox, while praised for long-term reliability by some, faces significant recent complaints about file deletion, poor customer support, and app functionality.

Head to head

Features & Functionality edge: Google DriveR6R9R11R17
Dropbox Dropbox is valued for giving access to files across multiple devices and keeping photos and documents safe R11R17R32. However, users report issues with deleting items from the app, requiring a visit to the website R6, and difficulty viewing PDFs online R9. Some find the interface awkward on iPad and struggle with folder navigation .
Google Drive Google Drive is seen as a useful tool for daily life, including school and business, and is praised for automatic saving . Users appreciate its ability to post VR content and its overall organization . However, there are complaints about not being able to edit sheets or Excel documents on iPhone and difficulties with uploading multiple files or videos .
Ease of Use & Interface tieR3R11R21R26
Dropbox Many users find Dropbox easy to use and navigate, simplifying their lives R11R26. However, some non-tech-savvy users find it confusing and not straightforward R21. Specific complaints include difficulty rearranging files R3, an unclear interface regarding file location , and issues with the share link screen being cut off on iPhone .
Google Drive Google Drive is often described as user-friendly and intuitive, with the app guiding users on how to work with it . However, a significant number of users find the interface laggy, clunky, and hard to navigate . Some also note that it could be more user-friendly for the elderly or those new to tech .
Reliability & Performance tieR7R12R15R17
Dropbox Dropbox is praised for being very reliable and providing peace of mind that files are safe R17. However, recent updates have caused glitches, such as failed photo/video downloads R12, and some users report it being unreliable for business use . There are also serious concerns about Dropbox deleting personal photos and videos without consent, especially after downgrading from a paid account R7R15.
Google Drive Google Drive is generally consistent . However, users report issues with backups being broken , videos not being viewable after upload , and content being unavailable or folders not displaying correctly on iPad . Some also experience lag when trying to access documents and slow upload times .
Price & Value tieR5R13R32R37
Dropbox Dropbox users appreciate the free tier for storing old photos R5R32. However, many express dissatisfaction with the cost of storage, feeling it's too expensive R13. There are also complaints about being forced into team plans for more storage as a single user R37 and the app constantly pushing for subscriptions even with zero stored data .
Google Drive Google Drive is a free download, but users frequently complain about the low amount of free storage (15GB) and the high cost of monthly fees for more storage R64R115. Some users feel that Google apps, including Drive, consume too much device storage .
Support & Communication tieR2R4R25R40
Dropbox Dropbox is praised for helpful support in restoring accounts R2 and patient phone conversations R56. However, a significant number of users are frustrated by the lack of human support, stating they only get robots R25R40. There are also complaints about frequent unwanted messages and texts after downgrading to a free account R4.
Google Drive Google Drive users do not explicitly mention support experiences, but some express frustration with unwanted pop-ups, such as those related to Gemini, and a lack of clear communication regarding account changes or file ownership . There are also reports of login issues and being denied support for Google accounts .
Pick Dropbox if

You need a service primarily for file backup and synchronization across devices, and you value a long-standing reputation for keeping documents safe R17. You are comfortable with navigating potential interface quirks on mobile or using the web for certain actions like deleting files R6.

Pick Google Drive if

You are deeply integrated into the Google ecosystem and need seamless collaboration and automatic saving features . You prioritize a user-friendly experience that guides you through the process, even if the interface can occasionally be laggy .

Evidence note: Many reviews for both apps are short and lack specific details, making it challenging to draw deep conclusions on some dimensions. Recent negative reviews for Dropbox, particularly concerning file deletion and support, are quite strong and suggest a decline in user satisfaction despite its higher lifetime rating.

Frequently asked

Does Dropbox delete old files if I downgrade my account?
Yes, several users report that Dropbox has deleted their personal photos and videos without consent after they downgraded from a paid account or stopped paying, even if they were not syncing new content R7R15.
Is Google Drive's free storage sufficient?
Many users find Google Drive's free 15GB of storage to be insufficient, stating it's "hardly anything" and that they quickly run out of space R64R115.
Do these apps offer human customer support?
Dropbox users frequently complain about the lack of human support, stating they only get a robot R25R40, although some have had positive experiences with patient phone support R2R56. Google Drive reviews do not explicitly mention human support experiences, but users report issues with denied support and login problems .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Dropbox 3/5 · US Delete items: Need to be able to deleted from the app. Instead in constantly gives you pop up warnings that it’s full. If you want to make space you have to go to the website and manually delete/empty trash.
  2. [R9] Dropbox 3/5 · US PDF cannot be viewed online: When using the app, PDF files show blank pages when viewed from iPad.
  3. [R11] Dropbox 5/5 · US Wonderful tool!: I love using Dropbox to give me access to favorite files on multiple devices. It is easy to use and simplifies my life!
  4. [R17] Dropbox 5/5 · US Peace of Mind: Above all, I value Dropbox for the peace of mind it gives me knowing that my pictures and document are safe.
  5. [R3] Dropbox 3/5 · US Mostly good: Nice for access to files but difficult to rearrange filed
  6. [R21] Dropbox 3/5 · US Confused: Having trouble trying to figure it out. It’s not straight forward and I need things spelled out. There are so many different options and there’re not self explanatory, therefore, I’m hesitant to “touch” anything. Long story short, I’m not tech savvy.
  7. [R26] Dropbox 5/5 · US God or whoever your higher power is bless you: I love you thank you so much for everything you do you make it so fun and easy to send things to friends back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth. I love it and I love you and everyone who works in your building.
  8. [R7] Dropbox 1/5 · US Beware: For the longest time, Dropbox never deleted anything of mine. The only time you had to purchase the storage was if you wanted to add more photos and videos. Not to keep your original photos and videos from being deleted. Without my consent, they deleted a lot of of my personal family photos and videos. Stay away from this scam company
  9. [R12] Dropbox 3/5 · US Recent update glitch: I like the app but ever since their recent update I been getting a notification stating that my photos/videos failed to download onto the app. I made sure I have the latest version of the app and I have space within my account but this issue still continues. Yall need to put a new update out or something for this issue.
  10. [R15] Dropbox 3/5 · US Wow deleting important photos of mine because I decided after several years of paying for your stora: So not cool of you Dropbox to DELETE my photos from several years including pictures of my nieces as babies, me holding them as babies, and my now dead grandmas 90th birthday! Why are you deleting my photos and files when I am not even synching anything new to yo yr app?! Oh you want money from me
  11. [R5] Dropbox 5/5 · US After all these years: Awesome and free. Forgot I had it TBH. Found 13 year old pix from an old trip to Europe.
  12. [R13] Dropbox 2/5 · US Too much rent for more cloud: Why does more memory cost so much money. Is there some Angel at the edge of tge cloud charging you a tariff and you pass it on with your own cost. How much is it costing you to keep my information in your cloud. Probably less then two dollars. Can’t you be more fair, especially to people with a fixed income who can’t or don’t delete!
  13. [R32] Dropbox 5/5 · US Has all my old photos!: It had all my old photos and I get to show my family members all these photos and has a lot of storage! Very good app!
  14. [R37] Dropbox 1/5 · US Poor storage options: Poor plan options. I am a single user and need more storage and I am being forced into a three person team plan.
  15. [R2] Dropbox 5/5 · US Thank you!: I lost access to my old email address and Dropbox helped me restore my account, had to answer questions and I’m so appreciative of their support in the process. Thank you!
  16. [R4] Dropbox 1/5 · US Dissatisfied: After years of paying for an account my storage needs changed and I downgraded to a free account. I frequently received unwanted messages on my laptop and texts. This has turned me off toward this app and even if I again needed storage needs I would not choose Dropbox.
  17. [R25] Dropbox 1/5 · US Humans need human support: Having absolutely no way to talk to a live support tech will be the downfall of platforms like this!
  18. [R40] Dropbox 2/5 · US Support I’m paying for is just not there. All I get is a robot.: It does what it’s supposed to do. And they’ve added so much stuff I don’t care about and can’t escape that I’ve had enough. All sorts of unnecessary, for me, features. I want to store synced files and share them. That’s it. But it sings, dances, cooks, drives. I don’t care. My plan included support. Apparently they were kidding. Ther
  19. [R64] Google Drive 1/5 · US It has so less storage: It really does have really low storage
  20. [R115] Google Drive 1/5 · US Not enough free storage: 15gb is hardly anything. Charge a flat rate for more storage like an external hard drive- the monthly fees are egregious.
  21. [R56] Dropbox 5/5 · US Phone conversation: Very patient

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store