Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chipotle vs Crumbl

Chipotle 4.7★ · Free to download 40
Winner Crumbl
Crumbl 4.9★ · Free to download 90

Crumbl is the clear winner due to its highly praised user experience and consistent product quality, while Chipotle struggles with significant app functionality issues, particularly with its rewards system.

Full reviews: Chipotle · Crumbl

Chipotle's app is plagued by persistent issues with its rewards system, payment processing, and order accuracy, despite users enjoying the food. Crumbl, on the other hand, receives overwhelmingly positive feedback for its delicious cookies, easy-to-use app, and generally smooth ordering experience.

Head to head

Features edge: CrumblR6R8R9R21
Chipotle Chipotle users appreciate the re-order option R6R8 and the convenience of ordering ahead . However, they frequently request features like adding salad dressing to bowls R9 or ordering a side of shredded cheese or sour cream . The app also forces online-only ordering for some items like quesadillas R21.
Crumbl Crumbl users find the app easy to navigate and appreciate its ability to keep track of weekly flavors . Many describe the app as convenient and simple to use R62R76R88R95.
Ease of Use edge: CrumblR1R3R4R6
Chipotle Many Chipotle users find the app easy to use for ordering . However, this positive sentiment is heavily overshadowed by widespread frustration with the rewards system, which frequently fails to apply promotions or redeemed points R1R3R4R6. Users also report issues with location selection R15 and gift card management .
Crumbl Crumbl's app is consistently praised for being easy to use and convenient R62R76R88R95. Users describe the navigation as simple and appreciate its straightforward interface.
Reliability edge: CrumblR1R4R7R10
Chipotle Chipotle's app has significant reliability issues. Users report frequent glitches where rewards or promotions do not apply despite meeting requirements R1R4R7R10. There are also complaints about orders being drastically late R13R22, missing items R24, incorrect orders R19, and issues with location selection leading to wrong store orders R15. Some users also mention constant update prompts and points not loading .
Crumbl Crumbl's app is generally reliable, with users consistently praising the quality of the cookies R62. The main reliability issues reported are related to phone number validation during sign-up, particularly for UK users .
Price/Value edge: CrumblR1R2R3R4
Chipotle Chipotle users find the food to be good value R2. However, the inability to redeem rewards or promotions R1R3R4R6 significantly diminishes the perceived value of the rewards program.
Crumbl Crumbl cookies are considered an expensive treat by some users , but the quality and taste are consistently praised as worth it R62.
Support edge: CrumblR13R16R19R24
Chipotle Chipotle's customer support is a major pain point. Users report difficulty contacting stores R13, an unhelpful 1-800 number R13, and ineffective chat bots R13R16. When orders are incorrect or missing items, users often receive inadequate compensation, like expiring coupons instead of refunds R19R24, and find the refund process inefficient and time-consuming .
Crumbl Crumbl reviews do not frequently mention direct customer support interactions, suggesting fewer issues requiring intervention. One user praised an employee, Alex, for taking time to help them navigate the app, highlighting positive in-store support .
Pick Chipotle if

you prioritize the convenience of re-ordering your favorite Chipotle meals and are willing to contend with potential app glitches and a frustrating rewards system R8.

Pick Crumbl if

you want a seamless ordering experience for delicious cookies, appreciate an intuitive app interface, and value consistent product quality R62R76R88R95.

Evidence note: The evidence for Crumbl is overwhelmingly positive regarding user experience and product quality, with very few negative reviews about the app's core functionality. Chipotle, despite having many positive reviews about its food, has a significant number of negative reviews specifically detailing app issues.

Frequently asked

Are Chipotle's rewards easy to use?
No, many Chipotle users report significant difficulty redeeming rewards and promotions, with the app frequently stating requirements are not met even when they are R1R4R7R12.
Is the Crumbl app user-friendly?
Yes, the Crumbl app is widely praised for being easy to use, convenient, and having an intuitive interface for ordering cookies and tracking flavors R62R76R88R95.
Does Chipotle's app have issues with order accuracy or delivery?
Yes, Chipotle's app has been associated with issues like drastically late orders, missing items, incorrect orders, and problems with selecting the correct pickup location R13R15R19R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Chipotle 3/5 · US Mostly good and appreciate re-order option: Like several things about app and the re-order feature is most helpful. It can be hard to make things GF and request corn tortillas on app and no matter if I spend $15 or $49 it never applies the free quest or “promotion” offers. That part is a scam
  2. [R8] Chipotle 5/5 · US Consistency: I was originally going to order on Panda Express app, but it was glitchy and I didn’t have time to order inside the restaurant. I opened up the Chipotle app and hit the re-order button and was able to get my order ready on time.
  3. [R9] Chipotle 3/5 · US Dressing: Why isn’t there an option to add salad dressing to your regular bowl. I love the salad dressing, but I don’t always want all the extra lettuce especially when I usually only eat half and heat it the next day. Reheated lettuce is yucky.
  4. [R21] Chipotle 3/5 · US Forcing App Usage: It behooves me why an item like the quesadilla cannot be ordered in store
  5. [R1] Chipotle 1/5 · US Can’t redeem rewards: It’s hard to give an app a good rating when I can’t redeem my rewards. Free chips with a purchase of $5 or more, my order was $20 couldn’t redeem the chips same issue with a free drink. What a joke
  6. [R3] Chipotle 3/5 · US addicting food, bad reward system: not a big fan of the rewards system it pisses me off but it is good food tho
  7. [R4] Chipotle 1/5 · US BS free chips and guac: You offer free chips and guac with $5 order I ordered $10 and you say requirements not met don't offer if you aren't going to honor it
  8. [R7] Chipotle 1/5 · US Reward didn’t work: App would not let me use my free queso with a $5.00 minimum purchase. My total was $15.00! Reward expires tomorrow!!
  9. [R10] Chipotle 2/5 · US App is buggy: App is super buggy and they try to give free promos but won’t let you apply to the order
  10. [R2] Chipotle 5/5 · US My rate: Top #3 food places of all no doubt.
  11. [R13] Chipotle 1/5 · US Drastically Late: Second time we’ve ordered for the office, first time they were drastically late, we gave the benefit of the dought. Order today and again it was drastically late and no way to contact the store to check see what’s happening. Called 1-800-Chipotle and it is a Medicare number. Tried reaching my email and the chat bot offered a drink and closed chat, no way to stress concern or requ
  12. [R16] Chipotle 1/5 · US worst app ever: switch out points for rewards and they don’t let you use them on the app, get a bday reward and they don’t let you use them on the app. this app sucks!! how is it possible my reward doesn’t meet qualifications because “it has to be over $5” when my order is $19!!!!? make it make sense. and the ai bot doesn’t help either. i have 2 rewards and i can’t use either of them😂😂
  13. [R19] Chipotle 1/5 · US Rewards themselves for messed up orders: Twice now within the past few times I’ve ordered, chipotle has not included ingredients that I paid extra for, and rather than refunding the cost of the ingredient or the whole order entirely, which is what should reasonably happen, it gives me a free side of guac to be used as a coupon. This is especially annoying considering the coupon EXPIRES. Rather tha
  14. [R24] Chipotle 3/5 · US Missing items: whenever i get things delivered and things are missing when i order through the app i don’t get refunded or anything back for them i just lose money everytime
  15. [R12] Chipotle 3/5 · US Can’t use rewards: Overall the app is great. The problem is that there will be promo offers that require a $5 minimum purchase, but a $10 or $15 purchase still shows as an ineligible purchase.
  16. [R62] Crumbl 5/5 · US Bestest sweet treats💗: 10/10! Easy, convenient, delicious
  17. [R76] Crumbl 5/5 · US Convenient: Easy and convenient
  18. [R88] Crumbl 5/5 · US Easy to use: We love a non complicated dessert app
  19. [R95] Crumbl 5/5 · US Crumbl: It’s super easy to use!
  20. [R15] Chipotle 3/5 · US Location Issues: There are other competing food apps out that that do a much better job of preventing you from placing an order at the wrong location. I feel like Chipotle doesn’t try that hard…and they require you to provide a new order number at the correct location before they will even give you your money back …. if they had a better location service they would never have to dish out refunds
  21. [R22] Chipotle 1/5 · US Never order to pickup they constantly have delays will be faster in person: Don’t order

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store