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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

State Farm® vs State Farm Fed Credit Union

State Farm® 4.8★ · Free to download 40
Winner State Farm Fed Credit Union
State Farm Fed Credit Union 4.9★ · Free to download 90

State Farm Fed Credit Union (App B) is the clear winner due to its consistently high user satisfaction, ease of use, and reliable performance, while State Farm® (App A) struggles with frequent login issues, app freezes, and poor customer support.

Full reviews: State Farm® · State Farm Fed Credit Union

State Farm Fed Credit Union (App B) offers a highly reliable and user-friendly banking experience with excellent customer service. In contrast, State Farm® (App A) is plagued by persistent technical problems, including login failures and app crashes, making it frustrating for many users.

Head to head

Ease of Use edge: State Farm Fed Credit UnionR3R5R6R11
State Farm® Users of State Farm® (App A) have mixed experiences with ease of use. Some find it user-friendly and efficient for submitting requests and filing claims R5R11R17. However, a significant number report difficulty navigating the app, especially with login processes, password resets, and finding specific information like digital insurance cards or payment options R3R26R32. The Drive Safe & Save feature is also noted as difficult to get a good score with, particularly for manual transmissions R6.
State Farm Fed Credit Union State Farm Fed Credit Union (App B) is widely praised for its ease of use and simple navigation. Users consistently describe it as user-friendly, convenient, and efficient for managing finances, making transfers, and accessing information R71. The Quick Look feature is specifically highlighted for its convenience .
Reliability and Performance tieR1R3R7R9
State Farm® State Farm® (App A) suffers from significant reliability and performance issues. Users frequently report the app being slow, freezing, crashing, or logging them out unexpectedly R1R9. Login problems are a recurring complaint, with users often unable to log in, needing to reset passwords constantly, or experiencing issues with biometric logins R3R26R30R32. The Drive Safe & Save feature is also noted for incorrect tracking and being a battery hog R7.
State Farm Fed Credit Union State Farm Fed Credit Union (App B) generally performs well, with many users praising its smooth operation and lack of problems . However, recent updates have introduced significant crashing issues for some users, preventing them from logging in or using the app R63R66R72. There's also a specific complaint about the app not supporting landscape view on tablets .
Features edge: State Farm Fed Credit UnionR1R5R6R7
State Farm® State Farm® (App A) offers features like filing and tracking claims, submitting requests, and the Drive Safe & Save program R5R11R17R39. However, users report issues with specific features, such as the chat feature being slow and disconnecting R1, difficulty adding new payment methods , problems with the Drive Safe & Save program's accuracy and compatibility R6R7, and the inability to find a manual payment option or easily cancel insurance . Some users also miss the option to see a breakdown of their policy and struggle to find a digital insurance card .
State Farm Fed Credit Union State Farm Fed Credit Union (App B) provides features for mobile banking, including accessing account information, making transfers, and applying for loans R84. Users appreciate the convenience of online transfers and the quick balance review feature R84. Some users wish for additional features like Face ID login , more options for paying off loan principal , or integration with Zelle . The lack of debit cards is also mentioned .
Customer Support edge: State Farm Fed Credit UnionR2R3R4R7
State Farm® Customer support for State Farm® (App A) is a major pain point. Users report difficulty reaching agents, getting calls back, or receiving effective help for app issues R3R4R7. Some describe interactions with bots that hang up R4 or unhelpful tech support R34. However, some users have positive experiences with adjusters and agents who are professional, courteous, and helpful with claims and policy options R2.
State Farm Fed Credit Union State Farm Fed Credit Union (App B) receives overwhelmingly positive feedback for its customer service. Users consistently praise the staff for being helpful, understanding, quick, and available when needed R71R83R84R85.
Price/Value edge: State Farm Fed Credit UnionR7R10R13R34
State Farm® Reviews for State Farm® (App A) do not directly discuss the app's price, as it is free to download. However, some users express dissatisfaction with the overall value of State Farm as an insurer, citing issues with claims coverage and perceived high costs R10R13. The Drive Safe & Save feature is intended to offer discounts, but some users question its effectiveness due to app inaccuracies R7R34.
State Farm Fed Credit Union State Farm Fed Credit Union (App B) is highly valued by its members, particularly for offering great rates on savings accounts and loans, often outperforming other banks R85. Users consider it a significant benefit and perk, especially for State Farm agents .
Pick State Farm® if

Pick State Farm® (App A) if you primarily need to file and track insurance claims, as some users find this process easy and efficient through the app R11R17R39R47.

Pick State Farm Fed Credit Union if

Pick State Farm Fed Credit Union (App B) if you are looking for a reliable and easy-to-use mobile banking app with excellent customer service and competitive rates for savings and loans R71.

Evidence note: The review volume for App A is significantly higher than for App B, leading to more varied feedback, including a higher proportion of negative experiences. App B's reviews are overwhelmingly positive, though recent updates have introduced some critical crashing issues.

Frequently asked

Does the State Farm® app have login issues?
Yes, many users report frequent and frustrating login issues with the State Farm® app, including needing to constantly reset passwords, problems with PIN or biometric logins, and being locked out of their accounts R3R26R30R32.
Is the State Farm Fed Credit Union app reliable?
The State Farm Fed Credit Union app is generally considered reliable and functions well for many users , though recent updates have caused crashing problems for some users, preventing them from logging in R63R66R72R74.
Can I file a claim through the State Farm® app?
Yes, the State Farm® app allows users to file claims, and some find the process easy and efficient R11R17R39R47.
Does the State Farm Fed Credit Union app have good customer service?
Yes, the State Farm Fed Credit Union is highly praised for its excellent customer service, with users consistently describing staff as helpful, understanding, quick, and available when needed R71R83R84R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] State Farm® 3/5 · US Tough app: Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take
  2. [R5] State Farm® 5/5 · US User Friendly: Using the App is user friendly and efficient No wait time to submit requests
  3. [R6] State Farm® 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
  4. [R11] State Farm® 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
  5. [R1] State Farm® 1/5 · US Needs a lot of improvement: This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
  6. [R7] State Farm® 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
  7. [R9] State Farm® 3/5 · US Freezes: This app keeps freezing every time I open it. It is a recent development. It used to run smoothly. Now to use it I have to uninstall and reinstall it. It’s a pain.
  8. [R2] State Farm® 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
  9. [R4] State Farm® 1/5 · US No support: Have fun talking to a bot that will hang up on you
  10. [R10] State Farm® 1/5 · US Bottom of the barrel insurer: The positive reviews here are obviously fake/purchased. They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
  11. [R13] State Farm® 1/5 · US Insurance coverage: I have full coverage on a vehicle involved in accident it was abandoned. I was trying to keep it from getting sent to the Police Auction or to the city pound where they will hold it charging me maximum amount of money every day it is there. We moved it personally to our subdivision. We are getting complaints from neighbors and from the city because the car has been sitting ther
  12. [R34] State Farm® 1/5 · US Terrible: I’ve tried to get my policy information onto the app and it never showed up. I lost my drive safe discount and tech support didn’t have no idea how to help
  13. [R26] State Farm® 1/5 · US Login HELL: Every time I login I have to reset my login credentials. Every time. And they don’t make it easy. It’s enough to make me change insurance companies.
  14. [R30] State Farm® 1/5 · US Cant log in, employees not helping when i asked, looking for a better company: Locked out of my account. Wont send email code to my email. Terrible.
  15. [R32] State Farm® 1/5 · US Never works: It’s always something. Can’t reset passwords or get anything done on the app without an issue.
  16. [R63] State Farm Fed Credit Union 3/5 · US Was working great but keeps crashing: It did the job just fine but now it won’t go past my login and keeps crashing. I’ve reinstalled, removed etc. Nothing works. Running iOS 15.3.1.
  17. [R66] State Farm Fed Credit Union 3/5 · US App crashing-can’t log in: With the most recent update, my app is constantly crashing. It won’t open once I input my passcode-it immediately crashes, but clicks as if it was accepted.
  18. [R72] State Farm Fed Credit Union 1/5 · US App is broken: Have used the app for several years but it is crashing now every time I start it.
  19. [R74] State Farm Fed Credit Union 1/5 · US Application is constantly crashing: The application will not load. It keeps crashing when after log in.
  20. [R17] State Farm® 5/5 · US Best company app to work with: I use many apps for banking, or other businesses that I need to log into. The State Farm app is one of the most user-friendly and comprehensive of all the ones that I have access to. I really appreciated being file a claim easily and then track my claim to the app.
  21. [R39] State Farm® 5/5 · US So far, very good: My pickup is in the shop now, and the State Farm app is really easy to navigate and saves me a lot of time.
  22. [R47] State Farm® 5/5 · US State Farm On-line Claims is easy to use: I have unfortunately had the need to file my very first home owners claim since being a State Farm customer since 1984 and the on-line service was very easy to use. Well done.
  23. [R71] State Farm Fed Credit Union 5/5 · US Love the simplicity!: It is one of the simplest banking systems and the staff are on top of their game!👏🏾
  24. [R83] State Farm Fed Credit Union 5/5 · US George: I’ve had nothing but great service and pleasant attitudes from SFFCU for 45+ years
  25. [R84] State Farm Fed Credit Union 5/5 · US Love it!💕: I love the fact that customer service is available when I need it. Online transfer is available when I need it.
  26. [R85] State Farm Fed Credit Union 5/5 · US SF CU rocks.: Great rates. Better Service! Win win

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store