Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Wells Fargo Mobile® vs Chase Mobile®

Wells Fargo Mobile® 4.9★ · Free to download 75
Winner Wells Fargo Mobile®
Chase Mobile® 4.8★ · Free to download 70

While both apps have high lifetime ratings, Wells Fargo Mobile® appears to have a slight edge in user satisfaction due to fewer recent complaints about core banking functionality and reliability compared to Chase Mobile®.

Full reviews: Wells Fargo Mobile® · Chase Mobile®

Wells Fargo Mobile® and Chase Mobile® both offer comprehensive banking features, but recent reviews suggest Wells Fargo users experience slightly better reliability and ease of use for basic banking tasks. Chase Mobile® users report more frequent issues with app functionality, login, and customer service, despite its overall high rating.

Head to head

Features tieR6R31R52R66
Wells Fargo Mobile® Wells Fargo Mobile® is praised for making it easier to deposit checks, use Zelle, and send/receive money conveniently R52. Some users, however, find the investment app lacking in features like Greeks data for options trading and delayed cost information R31. There are also complaints about the absence of an instant transfer option after an upgrade R6.
Chase Mobile® Chase Mobile® users appreciate the convenience of checking accounts on the go and Zelle transfers R76. However, the app is criticized for its primitive spending tracking, which is not customizable , and a clunky, laggy Ultimate Rewards redemption process . The travel feature is also deemed awful due to limited search options R66. Some users also report issues with adding external accounts and the removal of features like Amazon purchase receipt links .
Ease of Use edge: Wells Fargo Mobile®R3R33R41R42
Wells Fargo Mobile® Many Wells Fargo Mobile® users find the app easy to use and navigate R41R42. Some, however, suggest simplifying the app's information and adding more options for managing money, comparing it unfavorably to other apps like Chime for user-friendliness R3. There are also complaints about the interface not being user-friendly R33.
Chase Mobile® Chase Mobile® is described as convenient and user-friendly by some . Conversely, many users find it not very user-friendly, especially after recent updates that changed the interface and hid cards . Issues with Face ID not working consistently and difficulty capturing checks automatically for deposits are also reported . Some users also dislike being forced to go paperless at login and find canceling auto payments impossible .
Reliability edge: Wells Fargo Mobile®R10R17R19R24
Wells Fargo Mobile® Wells Fargo Mobile® is generally considered reliable, with users stating they never had problems with the app R42 and praising its efficiency R24. However, some users report technical issues, especially with Zelle R19, and problems with signing in R10. There are also instances of transactions displaying with long delays R33 and accounts being put under review for no reason R17.
Chase Mobile® Chase Mobile® faces significant reliability complaints, including the app stalling, not logging in , and logging users out after each use, often requiring a new password . Updates are cited as causing issues, preventing access to accounts . Users also report problems with Zelle verification R76 and delays in making deposited funds available .
Price/Value tieR1R4R21R33
Wells Fargo Mobile® Some Wells Fargo Mobile® users complain about being charged monthly fees, with one user citing a $15 per month charge R1R4. There are also complaints about not receiving cashback rewards R21 and the bank trying to charge for everything R33.
Chase Mobile® Chase Mobile® users also report being charged monthly service fees, with one user mentioning a $15 fee R111. High and borderline predatory overdraft fees are a concern . Some users also feel pressured into paperless billing, leading to unexpected overdue balance charges .
Support tieR7R9R23R27
Wells Fargo Mobile® Wells Fargo Mobile® customer service is described as atrocious and unhelpful, especially regarding fraud claims R7R23. Users report that the bank often denies claims, forcing them to contact merchants directly for refunds R23. There are also complaints about not receiving debit cards on time R9 and issues with ATM withdrawals R27.
Chase Mobile® Chase Mobile® customer service is called useless R76 and horrible . Users report being told there's nothing customer service can do to help with app issues like ID verification R76. There is a desire for live chat service with human agents instead of robots . However, some users feel that customer service people have an 'aire about them that makes you feel like they care about your well being' .
Pick Wells Fargo Mobile® if

You prioritize a generally reliable and easy-to-navigate app for core banking functions like check deposits and Zelle transfers R41R42R52. You are looking for a bank that many users describe as efficient and stress-reducing for daily banking R24.

Pick Chase Mobile® if

You are a long-term Chase customer who values their overall banking relationship and feels secure with them . You appreciate an app that is generally convenient for checking accounts on the go , despite some reported issues with updates and specific features.

Evidence note: Both apps have a high volume of positive reviews, often generic, which contrasts with more specific negative feedback. Recent negative reviews for Chase Mobile® highlight more frequent and impactful issues related to app functionality, login, and customer service compared to Wells Fargo Mobile®.

Frequently asked

Do Wells Fargo Mobile® and Chase Mobile® charge monthly fees?
Yes, both Wells Fargo Mobile® and Chase Mobile® users report being charged monthly service fees, with some Wells Fargo users mentioning a $15 per month charge R1R4 and Chase users also citing a $15 monthly fee R111.
Are there issues with Zelle on these apps?
Wells Fargo Mobile® users report technical issues with Zelle R19, while Chase Mobile® users have experienced problems with Zelle verification, where the app struggles to verify ID R76. However, some Wells Fargo users praise Zelle for easy, fee-free transfers R36R52.
How do the apps handle investment features?
Wells Fargo Mobile®'s investment app is criticized for missing crucial data like Greeks for options trading and delayed cost information, making it difficult to track purchases R31. Chase Mobile® users also find the trading features not ideal, lacking clear trade history on mobile R92.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Wells Fargo Mobile® 3/5 · US No Instant Transfer?: Couldn’t find the usual instant transfer option. Forced me to switch to another device other than mobile. Don’t like the new upgrade.
  2. [R31] Wells Fargo Mobile® 1/5 · US Terrible trading investing app: The investment app is missing so much that I don’t know where to begin. Anyone trading options his is useless has no Greeks data. When purchases are made take the app a day to add cost information making it impossible to track. I really hope Wells Fargo can up there game and do better with the investment portion of the app. Reference Webull and ROBINHOOD and use i
  3. [R52] Wells Fargo Mobile® 5/5 · US Mobile Banking: It makes it easier to deposit checks,ZELLE, Sending and receiving money in a more convenient way. I love it.
  4. [R66] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  5. [R3] Wells Fargo Mobile® 3/5 · US Debit card inaccessible: The app has much information. I suggest simplifying it and adding more options to use the money instead of hold the money. I’ve used Chime the last 8 years and its more user friendly than the Wells Fargo app.
  6. [R33] Wells Fargo Mobile® 1/5 · US Their good reviews are fake!: Their service just doesn’t work sometimes. Transaction displayed with long delay. Interface not using friendly. And they absolutely doesn’t care about their customers! And they will try to charge you for everything!
  7. [R41] Wells Fargo Mobile® 5/5 · US Great: Fastest transaction.. east to navigate..
  8. [R42] Wells Fargo Mobile® 5/5 · US Satisfied: I am very satisfied with this mobile app. The app is surf friendly. I never had any problems with it.
  9. [R10] Wells Fargo Mobile® 1/5 · US We are not able to complete sign in at this time: Someone broke the app….
  10. [R17] Wells Fargo Mobile® 1/5 · US Sucks: Honestly just the wort app ever. Never gave any updates and will randomly put your account under review for no reason. This app is the most stressful thing ever.
  11. [R19] Wells Fargo Mobile® 1/5 · US Technical issues: App seems to have technical issues, especially when Zelle is involved.
  12. [R24] Wells Fargo Mobile® 5/5 · US Eficiente: Muy recomendable
  13. [R1] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada
  14. [R4] Wells Fargo Mobile® 1/5 · US Terrible experience: I won’t be using this account again. The banker never informed me about the account maintenance fee when I close the account at the branch. If I had known about the fee, I would have made a different decision.
  15. [R21] Wells Fargo Mobile® 1/5 · US Credit Card issues: I am very dissatisfied with the wells fargo account I have not received my cash back even after spending more than $500.
  16. [R7] Wells Fargo Mobile® 1/5 · US Fraud: Lots of fraud with this bank and calling the fraud department was 0 help.
  17. [R9] Wells Fargo Mobile® 3/5 · US Where is my debit card number 8082?: I still have not received it. I can’t pay my bills. What is the problem? It has been over a week past when you said it would be here.
  18. [R23] Wells Fargo Mobile® 1/5 · US Claim department: No matter how much proved you have this bank will not do any claims literally with the same claim I had to call merchant and they refunded my money but if I leave up to this bank everything is denied smh thinking of switching banks now after so many years haven’t been a good experience with this bank
  19. [R27] Wells Fargo Mobile® 1/5 · US Never let money withdraw from the ATM: I’m very irritated every time I go to the ATM you guys legit never let me take my money out. I don’t understand. I’ve been on the phone for hours. I need you guys to call me back as soon as possible.
  20. [R111] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  21. [R36] Wells Fargo Mobile® 5/5 · US Satisfied: Love the app and the Zelle side of it as well easy transfers to wife and kids without a zillion little fees
  22. [R76] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  23. [R92] Chase Mobile® 4/5 · US Trading not ideal: Lacks clear trade history with n mobile - no trade price trail

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store