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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Rebtel vs Cubatel

Rebtel 4.8★ · Free to download 45
Winner Cubatel
Cubatel 4.9★ · Free to download 90

Cubatel is the better choice due to its consistently positive user feedback regarding customer service, reliability, and range of services, while Rebtel struggles with recurring issues like dropped calls, billing problems, and unresponsive support.

Full reviews: Rebtel · Cubatel

Cubatel is highly praised for its excellent customer service, reliable international top-ups, and diverse features like sending remittances and purchasing items for family abroad. Rebtel, despite some users finding it affordable and reliable for calls, faces significant criticism for dropped calls, billing inaccuracies, and poor customer support.

Head to head

Call Quality & Reliability edge: CubatelR3R6R9R14
Rebtel Rebtel users report mixed experiences, with some praising clear voice and no dropped calls R9R14 while others frequently complain about calls cutting off abruptly, dropping after a few minutes, or not connecting at all R3R6R16.
Cubatel Cubatel reviews do not extensively discuss call quality, but the overall sentiment suggests reliable service for communication, with users expressing satisfaction with being able to connect with family .
Pricing & Value edge: CubatelR3R7R13R15
Rebtel Rebtel is seen by some as economical and affordable R3R15, offering low rates initially R7. However, many users report prices increasing, being charged for ringing or unsuccessful calls, and inaccurate rates R7R13.
Cubatel Cubatel users consistently highlight the best prices and offers . Some users, however, find purchases and top-ups to be expensive .
Customer Service & Support edge: CubatelR10R16R26R30
Rebtel Rebtel's customer service receives overwhelmingly negative feedback. Users report no resolution to problems, unhelpful bots, difficulty reaching a human, ignored support tickets, and lack of response to emails R10R16R26R30.
Cubatel Cubatel is highly praised for its excellent, rapid, and professional customer service. Specific agents are frequently mentioned by name for their helpfulness, empathy, and ability to resolve issues .
Ease of Use & Account Management edge: CubatelR18R21R23R24
Rebtel Rebtel users find the app generally easy to use R23, but many encounter significant issues with registration (OTP failures, verification codes not arriving) R18R21R24, payment processing (Apple Pay not working, inability to add cards) R30, and credit/subscription management (credits not applying, subscriptions not working, being charged after cancellation) R26R34.
Cubatel Cubatel is described as easy to use, functional, and simple, with a clear interface and straightforward processes R96. Users appreciate the quick processing of transactions .
Features & Offerings edge: CubatelR15R25R31R34
Rebtel Rebtel primarily focuses on international calls and mobile top-ups, with some users appreciating the monthly schedule and affordability R15. However, some users report issues with top-ups not arriving R25R31 and credit not being usable for top-ups R34.
Cubatel Cubatel offers a broader range of services beyond just calls and top-ups, including sending remittances, combos, and even purchasing items from Amazon to be delivered to Cuba R96. Users value this comprehensive approach for helping family abroad .
Pick Rebtel if

you need a basic international calling app and are willing to tolerate occasional technical glitches and potential billing issues for what some perceive as good rates R3R15.

Pick Cubatel if

you prioritize excellent customer service, reliable international top-ups and remittances, and a wide range of services to support family abroad, especially in Cuba R96.

Evidence note: Cubatel's reviews are overwhelmingly positive, with many specifically praising individual customer service agents, which might indicate a strong focus on customer satisfaction or a referral program. Rebtel's reviews are more mixed, with a significant number of negative experiences, particularly concerning billing and support.

Frequently asked

Which app is better for international calls?
Cubatel appears to be more reliable for overall communication and support, while Rebtel users report frequent call disconnections and connectivity issues R3R6R16R54.
Does Rebtel or Cubatel have better customer service?
Cubatel has significantly better customer service, with numerous users praising specific agents for their quick, professional, and empathetic assistance . Rebtel's customer service is widely criticized for being unresponsive and unhelpful R10R16R30R52.
Can I send money or top-ups with these apps?
Yes, both apps offer top-up services, but Cubatel provides a more comprehensive range of services including sending remittances, combos, and even facilitating purchases of goods for family abroad R96. Rebtel users occasionally report issues with top-ups not arriving or credits not being usable R25R31R34.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Rebtel 3/5 · US Buena pero tiene sus problemas: La verdad la aplicación es muy buena, y comparada con otras, es económica, qué problema veo, que hay días que se traba y no salen llamadas, el saldo no se refleja algunas veces bien sino que sale 0$ teniendo saldo, y hay países que de plano no salen llamadas como es El Salvador. Trabajo con la aplicación y algunas veces me ha tocado recurrir a otras aplicaciones
  2. [R6] Rebtel 3/5 · US The sound quality was fine until it simply cut off. I: Although I am happy with the rates, every call I have made to date has abruptly cut off. This waste immense time and cost extra money.
  3. [R9] Rebtel 3/5 · US Connectivity: Very nice. No air drop. Clear voice.
  4. [R14] Rebtel 5/5 · US Best Emergency Phone: If you need a phone to make calls last minute and you got a call because you’re overseas or something this is the most reliable one ever. I did multiple job interviews from this phone app and nobody complained about being able to hear me on the call has never dropped suddenly. This is a hidden gem as a four year plus digital nomad - highly recommend this guy.
  5. [R7] Rebtel 1/5 · US Insanely low rates: They bring you in with discount then their price go up insanely high.
  6. [R13] Rebtel 1/5 · US Charging for just ringing: This app charges a min per ringtone!
  7. [R15] Rebtel 3/5 · US Good app when it works: I like the monthly schedule. It is very affordable and call quality is generally good. However, it’s frustrating when I try to make a call and the app can’t connect to Reptel server, making it impossible to make a call or seek support via the app. This happens even though the device is connected to fast WiFi internet connection.
  8. [R10] Rebtel 1/5 · US No resolution from customer service!: This used to be my favorite app to use for years! Especially the customer service even if it is relatively pricey. Now they stop actually trying to resolve the problem and just beat around the bush.
  9. [R16] Rebtel 1/5 · US Bad service now: I have been a RebTel customer for 10 years. Their Service used to be good. Now calls drop after 2 mins of being on the phone with people in Dubai or Kerala. The support process is very difficult. There's no simple way to get in touch with a human. They create and innundate with support tickets but nothing every happens. They close the support ticket saying I didnt respond. but
  10. [R26] Rebtel 5/5 · US Charged after cancellation: Getting charged after subscription has been cancelled and payment information has been removed! No help available besides their useless bot…
  11. [R30] Rebtel 3/5 · GB Cannot add payment card, poor support: I had to remove an old payment card and attempted to add a new one, which didn’t go through despite multiple attempts. Repeated emails to support have not elicited any response besides the automated one and my direct debit is due anytime! Extremely disappointed with an otherwise great app
  12. [R18] Rebtel 3/5 · GB OTP failure: Unfortunately often the one time password feature often doesn’t arrive in your phone. Once it’s set up it’s ok, but the support takes time to get back to you and if you need to revalidate, you could be waiting a little while. But when it’s installed it works very well.
  13. [R21] Rebtel 3/5 · GB Not as promised: Downloaded the app and at start registering verification code never received even after trying 5 times.
  14. [R23] Rebtel 5/5 · US 🫶: Muy buena aplicación la uso siempre me encanta rápido y efectivo
  15. [R24] Rebtel 3/5 · GB Can’t signup: Can’t signup. Initially, received the code, but it wasn’t accepted for some reason. Then, tried getting a new code, no success
  16. [R25] Rebtel 1/5 · US Estafadores: Una linea q solo te roba el dinero envias un paquete a otro pais y nunca llega pense q la targeta era el problema y le paso a mi amigo igual perdi dinero en está ap
  17. [R31] Rebtel 1/5 · US Ladrones: Eh realizado un pago en la app y nunca llegó una recarga que eh echo !
  18. [R34] Rebtel 1/5 · US Credits: I am trying to use my credit to pay for top-ups. I have sent messages for help and i have never being able to use it. It is a shame.
  19. [R54] Rebtel 1/5 · US Calls constantly disconnect: I live outside the US and tried to use this app to call companies, banks, or business I have in the US. Even with the paid service calls are consistently disconnecting.
  20. [R52] Rebtel 1/5 · US theft: this app is fraud and theft they get yiur moneu wjrh lit a reson and nk customer servive
  21. [R96] Cubatel 5/5 · US Me gusta: me gusta Cubatel porque resuelve todo lo que estoy buscando la de recargas hasta comprarlo en Amazon y mandarlo hasta la puerta de mi casa. La verdad me encanta lo tiene todo

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store