Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Rebtel

45
User verdict / 100 High confidence Divided

Rebtel offers competitive rates for international calls and mobile top-ups, but recent user reviews indicate significant issues with call reliability, billing accuracy, and customer support, contradicting its historically high lifetime rating.

4.8★ lifetime (123,491) Free to download since 2009 by Rebtel Networks AB updated 0.3 mo ago recent negative 58% 120 reviews across 4 regions
Call Reliability Billing & Charges Customer Support Payment & Account Issues App Functionality & UI
5★340
4★42
3★35
2★38
1★536
recent reviews across 4 regions, vs the 4.8★ lifetime average

Rebtel is an app for international calls and mobile top-ups, often praised for its affordability and clear sound quality when it works R4R11R96. However, recent reviews highlight frequent call disconnections, issues with credit not reflecting or being incorrectly charged, and a lack of effective customer support, leading to a negative trajectory in user satisfaction R10R19. The latest update addresses credit usage but doesn't seem to resolve the core reliability and billing concerns.

What users like

  • Affordable rates for international calls and top-upsR4R14R103R471
  • Good call quality and clear voice when connectedR96R11R30R71
  • Easy to use for making international calls and sending money/rechargeR15R24R67R72
  • Reliable for emergency calls or when overseasR15R98

What users complain about

  • Frequent call disconnections and inability to connect callsR5R22R42R565
  • Issues with unauthorized charges, overcharging, and credit not reflectingR1R7R25R33
  • Poor or non-existent customer service and supportR10R19R63R41
  • Problems with payment methods, especially Apple Pay, not workingR36R45R51R56
  • Difficulty with SMS verification codes for signup or revalidationR285R310R325R345
  • Calls sometimes charge for ringing or unsuccessful connectionsR17R31R48
  • Rates can increase unexpectedly or be inaccurate compared to advertisedR9R34R980

Latest update · v6.79.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We present to you - Rebtel Credits! You know your World Credits which you've been using to call anywhere in the world? We're changing their name, and now you can spend them to send a recharge as well! This also applies to Tell a Friend bonuses - your Rebtel Credit can be used for both calling and mobile top ups from now on.

Recurring themes

Call Reliability negative
Many users report frequent call disconnections, calls not connecting at all, or poor sound quality like echoing or recipients not hearing them for the first 30 seconds. Some specific countries or networks also seem to have persistent issues. This directly contradicts the positive experiences of others.R5R14R22R42
Billing & Charges negative
A significant number of reviews complain about unauthorized charges, being charged after cancellation, losing credits for unsuccessful calls, or top-ups not being delivered. There are also concerns about rates increasing or being different from what was advertised.R1R7R9R17
Customer Support negative
Many users report extreme difficulty reaching customer service, receiving only automated responses, or having issues unresolved. Support tickets are often closed without resolution, leading to frustration. This is a major point of dissatisfaction, especially when dealing with billing errors or service failures.R2R10R19R37
Payment & Account Issues negative
Users frequently report problems with payment methods, particularly Apple Pay, not working or responding. There are also issues with not receiving OTP verification codes for signup or login, preventing access to the service. Some users also report subscriptions not working or accounts being blocked.R36R39R44R45
App Functionality & UI mixed
While some find the app easy to use, others report various glitches such as the app freezing, balance not reflecting, or specific features not working. There are requests for new features like Apple Watch support, Bluetooth headset support, call recording, and SMS histories. The latest update's focus on Rebtel Credits for both calls and top-ups is noted, but it doesn't address the core functionality issues reported.R5R14R28R57

Who it's for

Rebtel is for individuals who frequently make international calls or send mobile top-ups and are looking for potentially affordable rates R4R103. It could be suitable for those who need a reliable option for emergency calls when overseas R15R98. However, users should be prepared for potential issues with call quality, billing, and customer support R19R31R42.

Evidence note: The recent reviews skew heavily negative (57.9% negative), which contrasts sharply with the lifetime rating of 4.8. This suggests a significant decline in user experience recently. While positive reviews exist, they are outnumbered by detailed negative accounts, particularly concerning billing and call reliability. The developer notes for the latest update are minor and do not address the major issues raised in recent reviews.

Frequently asked

Does Rebtel offer good call quality?
When Rebtel works, users often report good or clear sound quality R96R11R30R71. However, many recent reviews indicate frequent call disconnections, calls cutting off, or issues where the recipient cannot hear the caller clearly, especially at the beginning of a call R22R42R565.
Are there issues with Rebtel's billing and charges?
Yes, many users report significant billing issues, including unauthorized charges, being charged after cancelling subscriptions, losing credits for unsuccessful calls, and top-ups not being delivered R1R7R17R25. Some also note that advertised rates can be misleading or increase unexpectedly R9R34R980.
Is Rebtel customer service responsive?
Recent reviews indicate that Rebtel's customer service is largely unresponsive or ineffective, with users reporting difficulty reaching a human, receiving only automated messages, and issues remaining unresolved even after multiple attempts R2R10R19R37.
Can I use Apple Pay with Rebtel?
Many users have reported problems with Apple Pay not working when trying to purchase credits, with the button doing nothing after being clicked R36R45R51R56.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US J: Great in price
  2. [R14] 3/5 · US Buena pero tiene sus problemas: La verdad la aplicación es muy buena, y comparada con otras, es económica, qué problema veo, que hay días que se traba y no salen llamadas, el saldo no se refleja algunas veces bien sino que sale 0$ teniendo saldo, y hay países que de plano no salen llamadas como es El Salvador. Trabajo con la aplicación y algunas veces me ha tocado recurrir a otras aplicaciones
  3. [R103] 3/5 · US Good app when it works: I like the monthly schedule. It is very affordable and call quality is generally good. However, it’s frustrating when I try to make a call and the app can’t connect to Reptel server, making it impossible to make a call or seek support via the app. This happens even though the device is connected to fast WiFi internet connection.
  4. [R471] 3/5 · GB Pricey but efficient: Decent app and easy to make call but def on pricier side
  5. [R96] 3/5 · US Connectivity: Very nice. No air drop. Clear voice.
  6. [R11] 5/5 · US Cálidad: Exelente servicio
  7. [R30] 5/5 · US Hello: Clean sound
  8. [R71] 4/5 · US Call: Great app and allows for great calling, very clear sound too
  9. [R15] 5/5 · US Best Emergency Phone: If you need a phone to make calls last minute and you got a call because you’re overseas or something this is the most reliable one ever. I did multiple job interviews from this phone app and nobody complained about being able to hear me on the call has never dropped suddenly. This is a hidden gem as a four year plus digital nomad - highly recommend this guy.
  10. [R24] 5/5 · US 🫶: Muy buena aplicación la uso siempre me encanta rápido y efectivo
  11. [R67] 5/5 · US Amazing app for helping friends and family: I love this app because it makes it super easy to send money to my friend and family ! It also makes it easy to call them and I’ve been using this app for years.
  12. [R72] 5/5 · US So easy to use.: So easy to use. I love it.
  13. [R98] 5/5 · US Great Service: Had no problem connecting once I was on WiFi. Needed to call my bank in the US while in another country. No problem at all. Thanks
  14. [R5] 2/5 · US crapshoot: calling works 30-50% of the time. if it doesn’t, it’s on you to check for app updates (which is nearly every month or more). really frustrating. i only keep it because it’s the only app i know where you can call reach intl numbers even if they’re not mobile - but if i find something more reliable, i’ll switch in a heartbeat.
  15. [R22] 3/5 · US The sound quality was fine until it simply cut off. I: Although I am happy with the rates, every call I have made to date has abruptly cut off. This waste immense time and cost extra money.
  16. [R42] 1/5 · US Calls constantly disconnect: I live outside the US and tried to use this app to call companies, banks, or business I have in the US. Even with the paid service calls are consistently disconnecting.
  17. [R565] 3/5 · CA Calls are disconnecting: The app seemed fine and user-friendly, but I constantly get disconnected in the middle of a call. It happened several times even after I updated it. It’s embarrassing and I will have to look for alternatives.
  18. [R1] 1/5 · US Scam Alert: I was charged $50 dollars for a transaction I never authorized! Getting refund has been impossible
  19. [R7] 1/5 · US Do not give your credit card information to them.: Bunch of scammers out of the USA. Do not give your credit card information to them. They are going to charge you regardless of cancellation request until you ask your bank to stop them.
  20. [R25] 1/5 · US Stealing: I use it often this app but the problem is sometimes it steal money
  21. [R33] 1/5 · US Got charged 3 times: Got charged 3 times and report yet no answer or refund
  22. [R10] 1/5 · US No resolution from customer service!: This used to be my favorite app to use for years! Especially the customer service even if it is relatively pricey. Now they stop actually trying to resolve the problem and just beat around the bush.
  23. [R19] 1/5 · US Bad service now: I have been a RebTel customer for 10 years. Their Service used to be good. Now calls drop after 2 mins of being on the phone with people in Dubai or Kerala. The support process is very difficult. There's no simple way to get in touch with a human. They create and innundate with support tickets but nothing every happens. They close the support ticket saying I didnt respond. but
  24. [R63] 1/5 · US Non existent support: Why are you accepting payments from ppl if you’re not going to be available to provide support? In app support not working Twitter support not working Services always getting disconnected arbitrarily? This is unacceptable! Refund my money if you’re not going to offer service you advertised!
  25. [R41] 1/5 · US theft: this app is fraud and theft they get yiur moneu wjrh lit a reson and nk customer servive
  26. [R36] 1/5 · US Apple Pay doesn’t work: Apple Pay doesn’t work
  27. [R45] 1/5 · US Can’t pay with Apple Pay: Can’t even buy credit with Apple Pay. Clicked Apple Pay in payment and nothing happened
  28. [R51] 1/5 · US Buttons won’t work to let me buy credits: Cool idea, but whoever designed this made it so I can’t actually buy credits to make it work.
  29. [R56] 1/5 · US Apple Pay doesn’t work: First time user here. Clicking on Buy With Apple Pay does not work at all. Nothing happens after clicking
  30. [R285] 3/5 · GB OTP failure: Unfortunately often the one time password feature often doesn’t arrive in your phone. Once it’s set up it’s ok, but the support takes time to get back to you and if you need to revalidate, you could be waiting a little while. But when it’s installed it works very well.
  31. [R310] 3/5 · GB Not as promised: Downloaded the app and at start registering verification code never received even after trying 5 times.
  32. [R325] 3/5 · GB Can’t signup: Can’t signup. Initially, received the code, but it wasn’t accepted for some reason. Then, tried getting a new code, no success
  33. [R345] 3/5 · GB SMS verification code: I’m having problems with the verification code, I’m not receiving it. I reside in Angola, I’ve tried two different Angola SIM cards I’ve tried my sin card from UK and I still don’t receive the verification code.
  34. [R17] 1/5 · US Charging for just ringing: This app charges a min per ringtone!
  35. [R31] 2/5 · US Charges for nothing: I lost more than 30 minutes of my credits to unsuccessful calls that ended up charging me a minute or two. This is the worse.
  36. [R48] 1/5 · US Stealing: They take money unfairly and are not a reliable company. Every time I try to make an international call, even when the call doesn’t connect and I can’t speak to anyone, they still deduct minutes from my credit. This feels like theft and is completely unacceptable.
  37. [R9] 1/5 · US Insanely low rates: They bring you in with discount then their price go up insanely high.
  38. [R34] 1/5 · US Rate inaccurate: China rate: online 1.5c app 2.9c. Rate varies “depending on your location” due to VAT or store fees. How about enhancing the search and allow from-to style of search?
  39. [R980] 3/5 · AU Call rates: I m vry disappointed with the increase in call rates
  40. [R2] 1/5 · US Es una mierda: Está app no funciona bien. Desde marzo estoy reclamando mis puntos y es 6 de julio y no han resuelto mi problema. Solo es la contestadora diciendo lo mismo y nada de resolver mi problema
  41. [R37] 1/5 · US Safety: I’m using this app for more than a year it was ok even if the price is expensive today I call my family in Ethiopia my call answered in Tunis which not good at all i tied 3 times same I tried to contact customer service no body is there just same msg from machine very bad experience
  42. [R39] 1/5 · US Subscription doesn't work: I had a monthly subscription. When I try to call. It's says you don't have credit
  43. [R44] 1/5 · US Scammers: They blocker my account within my 7 days trial , they don’t respond to email , no customer service , bad quality calls
  44. [R28] 1/5 · US Credits: I am trying to use my credit to pay for top-ups. I have sent messages for help and i have never being able to use it. It is a shame.
  45. [R57] 1/5 · US Bad experience: Trying to login but every one minute session out and have to login again n again with failure

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store