Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PNC Mobile Banking vs Chase Mobile®

PNC Mobile Banking 4.8★ · Free to download 65
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® has a slight edge over PNC Mobile Banking due to its more consistent reliability and user-friendly interface, despite both apps facing some criticism regarding specific features and recent updates.

Full reviews: PNC Mobile Banking · Chase Mobile®

Both PNC Mobile Banking and Chase Mobile® offer essential banking features, but Chase generally provides a more reliable and intuitive user experience. PNC struggles with frequent app outages and clunky functionality, while Chase users appreciate its convenience, though some find its advanced features lacking or experience login issues.

Head to head

Ease of Use edge: Chase Mobile®R2R6R10R14
PNC Mobile Banking PNC Mobile Banking receives mixed reviews on ease of use. Some users find it simple and easy R2R14, while others describe it as complicated, clunky, or difficult to navigate R6. Recent updates have reportedly made the app less user-friendly for some R10R26.
Chase Mobile® Chase Mobile® is frequently praised for being convenient, user-friendly, and easy to navigate . However, some users find it not very user-friendly , difficult to find what they need , or dislike changes to the font size and forced paperless options .
Reliability and Performance edge: Chase Mobile®R10R12R19R21
PNC Mobile Banking PNC Mobile Banking users report significant reliability issues, with the app frequently crashing, freezing, or failing to load R10R12R19R21. Many recent negative reviews specifically mention login problems after updates R26R28R56.
Chase Mobile® Chase Mobile® generally performs well for many users , but some experience issues with the app stalling, not logging in, or being laggy . Updates have also caused login problems for some, requiring new phones or constant password changes .
Features and Functionality tieR3R4R7R9
PNC Mobile Banking PNC Mobile Banking users appreciate Zelle for swift transactions R14R25, but many criticize its limited functionality, such as Zelle only being available on the phone R3 or not allowing transfers from multiple accounts R7. Other issues include slow transfer times R9, difficulty setting up autopay R4, and limitations on external transfers . The lack of early direct deposit is also a concern .
Chase Mobile® Chase Mobile® offers various features, but some are criticized. The travel feature is described as awful and limited , money management and spending tracking are considered primitive , and the Ultimate Rewards redemption is clunky . Users also report issues with check capture , adding external accounts , and locating cash back reward details . The removal of the Amazon purchase receipt link was a disappointment for some .
Customer Service and Support tieR23R37R42R52
PNC Mobile Banking PNC Mobile Banking receives positive feedback for good help over the phone R23 and customer-friendly staff R37. However, some users migrating from First Bank report horrible customer service experiences, with unresolved issues after hours on the phone and in branches R42R52.
Chase Mobile® Chase Mobile® users have mixed experiences with customer service. Some praise good service , while others call it useless or horrible . There's a request for live chat with human agents .
Price and Value tieR24R58R61R87
PNC Mobile Banking PNC Mobile Banking users complain about new fees for transferring money, especially after the First Bank takeover, which was previously free R24. Some also mention high overdraft fees R58.
Chase Mobile® Chase Mobile® users frequently criticize predatory overdraft fees R87 and high interest rates on credit cards . Some are unhappy about monthly service fees and the loss of certain benefits R61.
Pick PNC Mobile Banking if

You are a long-time PNC customer satisfied with basic banking and Zelle functionality R14R25.

Pick Chase Mobile® if

You prioritize a generally convenient and user-friendly mobile banking experience with reliable access, even if some advanced features are clunky .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for PNC Mobile Banking heavily focus on app reliability issues and problems stemming from the First Bank acquisition, which may skew the perception of its current performance compared to its lifetime rating. Chase Mobile® also has recent complaints about updates and specific feature shortcomings, but its overall reliability appears more consistent.

Frequently asked

Which app is better for Zelle transactions?
Both apps support Zelle, but PNC Mobile Banking receives mixed reviews, with some users finding it easy and swift R25R35 while others are frustrated by limitations like Zelle only being available on the phone R3 or inability to send from multiple accounts R7. Chase Mobile® users also report issues with Zelle, such as ID verification problems .
Do these apps have issues after updates?
Yes, both apps have users reporting significant issues after updates. PNC Mobile Banking users frequently mention login problems, freezing, and crashing after recent updates R10R26R28R56. Chase Mobile® users also experience login difficulties, app stalling, and changes to the interface like font size after updates .
Which app has better customer service?
Customer service experiences are mixed for both apps. PNC Mobile Banking has positive mentions for phone support and friendly staff R23R37, but also severe complaints regarding unresolved issues after a bank acquisition R42R52. Chase Mobile® also has users praising good service and others calling it useless or horrible , with a request for live chat .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] PNC Mobile Banking 5/5 · US Simple!: As easy as 123!
  2. [R6] PNC Mobile Banking 3/5 · US Clunky: It gets basic banking done but is cumbersome to use and limited functionality
  3. [R10] PNC Mobile Banking 1/5 · US Was good now bad: This app use to be good but since they added the Face ID login it’s pretty bad, it crashes at some point just about every time you use it.
  4. [R14] PNC Mobile Banking 5/5 · US Easy!: I love PNC for mobile banking Zelle everything about it. Been there for over 40 years. They’re the best.
  5. [R12] PNC Mobile Banking 3/5 · US Only works half the time: When the app works it’s great and intuitive. However, it is temporarily out of service half the time I try an open it. They recently update the app and ever since then, it’s been very unreliable. I’ve actually had to go to the bank more because it’s been so unreliable.
  6. [R19] PNC Mobile Banking 2/5 · US Hate this app: This app NEVER loads. I haven’t been able to access my account via the app in weeks. Idk if there’s a bug, but I can’t even report it because the app just spins, it won’t login or let me do anything on the login screen.
  7. [R21] PNC Mobile Banking 3/5 · US Inconsistent: The app is fine when it works. About 50% of the time I can’t even sign in. A few hours later, with no changes I can. I suspect their lack of updates are conflict with new versions of IOS or something.
  8. [R3] PNC Mobile Banking 3/5 · US Zelle on Pnc: Pnc only does Zelle on the phone. A very narrow method.
  9. [R4] PNC Mobile Banking 1/5 · US Took 6 in person visits!!!: How hard can it be to set up autopay to my landlord who also banks at PNC?! Bankers don’t get the training… transfer NO bill pay NO Zelle NO
  10. [R7] PNC Mobile Banking 1/5 · US Zelle: Zelle functionality is terrible. I cannot send from multiple accounts like I could with First bank. This is a huge loss for me.
  11. [R9] PNC Mobile Banking 3/5 · US Slow transfer time: Slow app all around but I like that money is taken out and put in almost instanly. Much easier to keep track of where your money is going.
  12. [R23] PNC Mobile Banking 5/5 · US Customer service: Good help over the phone
  13. [R37] PNC Mobile Banking 5/5 · US Why PNC Bank is the best bank in the world.: PNC Bank is very customer friendly.
  14. [R42] PNC Mobile Banking 1/5 · US Not a good experience: Being migrated from First Bank has been nothing but problems. They are still not resolved after hours on the phone and in branches. Horrible customer service experience
  15. [R52] PNC Mobile Banking 1/5 · US Ugh: They took over 1st Bank and what a difference. No one cares about you, no one will talk to you unless you have tons of info with you, if you have questions about a personal and business acct you have to speak to different people, everything is a pain and takes forever. I need to find a new bank.
  16. [R24] PNC Mobile Banking 1/5 · US Why the hell did you have to buy First Bank???: Recently switched from First Bank to these dingalings. It’s awful. This app is incredibly slow and poorly optimized compared to First Bank. Not to mention the ridiculous fees for transferring! A smaller bank made it FREE. Absolute insanity how many things are now a cash grab!
  17. [R58] PNC Mobile Banking 1/5 · US Take a way: Closing account as soon as nothing is pending. I have so many overdraft fees from depositing funds after 8pm but before midnight. Awful
  18. [R61] Chase Mobile® 1/5 · US Benefits: It doesn’t give me good benefits.
  19. [R87] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  20. [R25] PNC Mobile Banking 5/5 · US PNC, Zelle transaction: Very swift and convenient. Keep it up
  21. [R35] PNC Mobile Banking 5/5 · US Zelle: Was very easy and went well!
  22. [R26] PNC Mobile Banking 1/5 · US New update not letting me login: I have enjoyed this app since 2016 and using it to manage my money. However, since this recent update, it will not let me log in at all. I fill in my info (autofill, which has always worked), and it just refreshes and takes me back to the login page no matter how many times I try to get in. I’ve hand typed it, ensured my info is in correctly, and it doesn’t even sa
  23. [R28] PNC Mobile Banking 1/5 · US App is broken today: The app has worked great for years but now does nothing when I log in. It’s not my credentials. I can log in via the website without issue. Whatever the new forced update is doesn’t work.
  24. [R56] PNC Mobile Banking 1/5 · US The new update doesn't work!: Can you please update this app! The newest update does now work The home page is frozen. I have uninstalled and reinstalled this app days later and it still doesn't work. This is ridiculous!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store