Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Facebook vs YouTube

Facebook 4.5★ · Free + IAP 55
Winner YouTube
YouTube 4.7★ · Free to download 70

YouTube is the better choice for media consumption, offering a vast content library despite recent stability issues, while Facebook struggles with an overwhelming ad presence and declining user experience.

Full reviews: Facebook · YouTube

YouTube, with a higher lifetime rating, is generally preferred for its diverse content, though recent updates have introduced significant crashing issues and a frustrating increase in ads. Facebook, despite its social networking strengths, is heavily criticized for excessive advertising, a cluttered interface, and persistent technical problems.

Head to head

Features edge: YouTubeR2R10R13R15
Facebook Facebook users appreciate its core social networking features like connecting with friends and family, sharing daily devotionals, and even using it for recruiting R2. However, recent updates have removed or altered beloved functionalities, such as tagging people in Facebook Live, finding old hashtags, editing comments during a live, and uploading photos during a live R15. Users also dislike the intrusive AI features that cannot be turned off R13 and the removal of the 'shares' option R10.
YouTube YouTube is praised for its vast content library, including videos, games, and music . Users suggest new features like a 'repost' button for funny or relatable content and express a desire to group subscribed channels into collections . However, many users dislike the introduction of 'Shorts' and feel YouTube is trying to imitate TikTok, wishing for an option to disable them . The removal of the dislike button is also a significant point of contention .
Ease of Use tieR6R9R12R18
Facebook Facebook users report a decline in ease of use due to an ugly and clumsy interface after updates R9. Issues include posts not appearing in chronological order R6, difficulty opening responses R12, and an overly busy and cluttered home screen with intrusive 'Stories' R18. Some users find the web browser version easier to use and more functional than the app .
YouTube YouTube generally offers a straightforward user experience for content consumption . However, recent updates have introduced significant usability issues, such as a lack of pixel separation between videos in the subscriptions feed and difficulties rearranging playlists on mobile devices . Users also complain about suggested videos being ones they've already watched and unwanted Roblox fandom recommendations .
Reliability edge: FacebookR7R16R33R42
Facebook Facebook users frequently encounter reliability issues, including content failing to load R7R49, grey images and videos , and the camera function not working R42. Account security is a major concern, with reports of hacking R7 and difficulty logging in due to excessive verification R33. Notifications are also buggy, appearing even when turned off R16.
YouTube YouTube is currently plagued by severe reliability problems, with numerous users reporting the app crashing immediately upon opening R64. The only temporary fix is often uninstalling and reinstalling the app, which is a significant inconvenience R64. Other bugs include ads freezing videos , video upload failures , analytics discrepancies for Shorts , and general buggy behavior with mismatched audio and Shorts failing to load .
Price/Value tieR3R12R19R21
Facebook Facebook is free to use, but users feel the value is diminished by an overwhelming number of ads R3R12R19R21. These ads are often repetitive, irrelevant, and interrupt the user experience, making it difficult to see friends' posts R3R21.
YouTube YouTube is free to download, but users find the number of ads excessive, appearing frequently in videos and even freezing content . Users express frustration with the high prices of YouTube Premium, especially given other app issues like autoplaying the same videos .
Support tieR25R34R37R40
Facebook Facebook users report extremely poor customer support, with complaints of non-responsive support R34R40 and an inability to get help for suspended accounts or hacked profiles R37. Users feel the company does not care about them R25 and discriminates against sellers on Marketplace by not investigating false reports R52.
YouTube There is no direct feedback on YouTube's customer support in the provided reviews. However, the widespread and persistent crashing issues, despite numerous user reports, suggest a lack of effective or timely developer response to critical bugs R64.
Pick Facebook if

You prioritize connecting with friends and family, sharing personal updates, and using a platform for community engagement, despite dealing with a high volume of ads and occasional glitches R2.

Pick YouTube if

You primarily seek a vast library of video content for entertainment, learning, or music, and are willing to tolerate frequent ads and recent app stability issues, especially if you enjoy long-form content over short-form videos .

Evidence note: Both apps are free with in-app purchases. The negative reviews for both apps largely focus on ads and technical issues, which are common complaints for free-tier users. YouTube's recent reviews are heavily skewed by critical crashing bugs, which significantly impact its perceived reliability.

Frequently asked

Which app has more ads?
Both Facebook and YouTube are heavily criticized for having too many ads, with users on both platforms reporting that ads frequently interrupt their experience and make it difficult to see desired content R3R12R19R21.
Which app is more stable?
Facebook appears to be more stable than YouTube, as YouTube is currently experiencing widespread and severe crashing issues where the app closes immediately upon opening, requiring frequent reinstallation R64. Facebook users report issues like content not loading and buggy notifications, but not the same level of app-wide crashing R7R16R49.
Does Facebook or YouTube have better customer support?
Neither Facebook nor YouTube demonstrate strong customer support based on user reviews; Facebook users explicitly report non-responsive support for account issues and discrimination R34R37R40R52, while YouTube's pervasive and unaddressed crashing bugs suggest a similar lack of effective developer response R64.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Facebook 5/5 · US Viaje en familia: Hermoso
  2. [R10] Facebook 2/5 · US Took away shares: They took away shares
  3. [R13] Facebook 1/5 · US Meta: Can’t do anything without the ai, it’s extremely annoying I’m not brainless I can form a thought 🤯. Don’t understand why it’s every where on the app now and you can’t even turn it off?? I don’t need it to help write comments I am not brainless, I don’t need it when I look up stuff I don’t need it on post. IT DOSENT NEED TO BE ANYWHERE meta is ruining your apps
  4. [R15] Facebook 3/5 · US Tags, hashtags, and more not up to par: Do you hate churches and spiritual people? Can no longer tag people during a Facebook Live. Can’t find the hashtags that used to be used just 3 months ago. Can’t edit a comment during a live (I’m the host) and can’t put up a photo during a live. All this used to be done before. Please bring all these functionalities back!
  5. [R6] Facebook 3/5 · US What happened?: Posts do not come in order of date posted, sometimes days or even weeks.
  6. [R9] Facebook 3/5 · US Facebook updates: Latest upstate present ugly and clumsy. Definitely detract from former pleasurable experience.
  7. [R12] Facebook 3/5 · US Problems: I have to go in and out of Facebook to be able to open responses. It gets old I get very irritated with the adds at the bottom of posts! If you hit them by accident you get messages. These need to be removed!
  8. [R18] Facebook 3/5 · US Get rid of stories on home screen: It takes up space on the home screen that is already too busy and cluttered and creates a error path for sending reactions to users that were unintended by accidentally tapping on them and its really annoying the "heart" is the default reaction. Lose it. Or provide a way to customize home screen and default reactions to be customized to how we want it seen not t
  9. [R7] Facebook 1/5 · US Ridiculous: Can’t get half the stuff to load and people hacking accounts left and right
  10. [R16] Facebook 1/5 · US Glitchy app, invasive !!!: I am sick and tired of notifications constantly appearing when I don’t have any !!!! I assume it’s from notifications I’ve turned off on certain feeds but for whatever reason you still find the need to show a notification on the app on my Home Screen even though I do not have a notification !!!! This has literally been going on for more than a year !! I’m sure you do it
  11. [R33] Facebook 3/5 · GB To many verification.: I can’t login my own account to my computer. Sometimes the code doesn’t working. Even If I know the password then it wants me to verify with phone. Sometimes it’s show a QR code screen. What if I visit new place and I really need to login my account but my phone left home? What should I do. Please fix this.
  12. [R42] Facebook 3/5 · GB It’s ok when it works: A lot of the time the samara function just doesn’t work, you can properly add text to your story posts. Frustrating.
  13. [R3] Facebook 3/5 · US Too many commercials: I had always enjoy seeing the posts of my friends. I rarely see them anymore. I have 200 friends and see maybe a handful. All I see are commercials. False advertising companies of the same thing repeating over and over again. A lot of scamming
  14. [R19] Facebook 2/5 · US Sucks: Too much advertising and too many fake stories! Gone down hill.
  15. [R21] Facebook 3/5 · US Great App but…: I do love Facebook but I have to say lately the ads are getting ridiculous. I get that with ads is how you can make it free but literally ever other post is an ad. I don’t even see friends stuff much anymore. It’s frustrating
  16. [R25] Facebook 2/5 · US Text below the pos, really?: They don’t care about the user
  17. [R34] Facebook 1/5 · US I have a big issue or a problem, but not anyone can help me for fix my problem like so bad for a F b: Always bad a conversation with a Facebook technology not anyone can fix my problem
  18. [R37] Facebook 1/5 · US Facebook has gone downhill: Facebook has gone downhill. I don’t understand what’s going on there. I have tried to get my account unsuspended. I tried to get a hearing. Let me I don’t know what I have done wrong and that is the truth and nobody will tell me nothing. They just suspended my account for no reason. That I know of I have said nothing I just re-share stuff and I don’t know if that’s what
  19. [R40] Facebook 1/5 · US Oh my previous review was erased: BBB complaint filed since meta/facebook support refuses to cooperate and chooses to non respond a complaint via email. Meta is now using data obtained from “research” through a job I applied for to continue the retaliatory behavior and has completely removed any actual training, boundaries, and restrictions set by pelting me with racist and content targeting my
  20. [R49] Facebook 1/5 · US Loading…: There is so much garbage on this app now, that my own picture albums won’t load on WiFi of 5G UB for OVER 20 MINUTES!!!! This whole platform is in a downward spiral
  21. [R64] YouTube 1/5 · US Application keeps crashing: Noticed about 2 days ago the app started crashing again and again. Only fix I have found is uninstalling and re-installing the application.
  22. [R52] Facebook 1/5 · US Discrimination: This company has discriminated against my marketplace even being a 5 star seller. They do not investigate false reports and o do not recommend

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store