Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Bank of America Mobile Banking vs Wells Fargo Mobile®

Bank of America Mobile Banking 4.8★ · Free to download 65
Winner Wells Fargo Mobile®
Wells Fargo Mobile® 4.9★ · Free to download 75

Wells Fargo Mobile® has a slight edge over Bank of America Mobile Banking due to fewer reported critical app functionality issues and generally more positive feedback on ease of use, despite both apps receiving mixed reviews regarding recent updates and customer service.

Full reviews: Bank of America Mobile Banking · Wells Fargo Mobile®

Wells Fargo Mobile® generally receives more positive feedback for its ease of use and reliability, with fewer critical issues reported compared to Bank of America Mobile Banking. Bank of America users frequently experience login problems, blank screens, and difficulties with updates, while Wells Fargo users, despite some complaints, often praise its functionality and convenience.

Head to head

Features and Functionality edge: Wells Fargo Mobile®R4R8R12R15
Bank of America Mobile Banking Bank of America users report issues with basic features like paying credit cards, requiring transfers instead of a direct 'PAY' button R4R8. The app also lacks outbound ACH transfer support, forcing users to use the website or other bank apps R12. Some users find the design outdated and less functional compared to competitors R4. There are also reports of missing account nicknames after updates and problems with mobile check deposits R15. However, some users appreciate the range of features and decent chatbot .
Wells Fargo Mobile® Wells Fargo users generally find the app effective for tasks like depositing checks and using Zelle for transfers R96R112. Some users praise its speed and ease of navigation . However, there are complaints about the investment trading section lacking features like Greeks data and delayed cost information . One user also noted difficulty finding an instant transfer option after an update .
Ease of Use and Design edge: Wells Fargo Mobile®R31R37R4R2
Bank of America Mobile Banking Many Bank of America users describe the app as clunky, slow, and not user-friendly R31R37. The design is called 'dinosaur' and comparable to 'Windows XP' with less functionality R4. Users find it hard to navigate and perform simple transactions R2R8. Some also complain about excessive, meaningless, or marketing alerts that waste time .
Wells Fargo Mobile® Wells Fargo users frequently describe the app as easy to use and navigate R117. Many find it efficient and appreciate the convenience it offers for daily banking tasks . While one user suggested simplifying the app , the overall sentiment leans towards a positive user experience.
Reliability and Performance edge: Wells Fargo Mobile®R13R17R39R43
Bank of America Mobile Banking Bank of America users report significant reliability issues, including being stuck on blank screens after logging in R13R17R39R43, FaceID problems R3R17, and the app not working consistently after updates R1R2R7R35. Some users cannot even download or install the app . There are also complaints about alerts not loading within the app .
Wells Fargo Mobile® Wells Fargo users generally report good reliability, with many stating the app 'works just fine' and they 'never had any problems with it' . However, some users have experienced technical issues, particularly with Zelle , and occasional sign-in failures . There are also reports of delayed transaction displays .
Customer Support tieR59R21R56R19
Bank of America Mobile Banking Bank of America receives numerous complaints about poor customer support, with users reporting long wait times R59, unhelpful chat support R21, and being bounced between phone and branch for issues R56. Some users describe experiences where accounts were closed without clear reasons or assistance R19.
Wells Fargo Mobile® Wells Fargo also faces criticism for its customer service, with reports of unhelpful fraud departments R67 and general dissatisfaction with support R89. One user mentioned being charged an account maintenance fee without prior notification from a banker R64. However, some users praise the in-person service at branches .
Price/Value (Fees) edge: Bank of America Mobile BankingR48R27R61R64
Bank of America Mobile Banking Bank of America reviews do not explicitly mention app-related fees. However, some users complain about the bank's general practices, such as stealing money or charging without notification R48, and difficulty with credit card applications R27.
Wells Fargo Mobile® Wells Fargo users frequently complain about monthly account maintenance fees R61R64 and other charges, with some feeling the bank tries to 'charge you for everything' . There are also reports of unexpected negative balances .
Pick Bank of America Mobile Banking if

You are already a Bank of America customer and find the app's core banking features sufficient, especially if you appreciate its features like the chatbot and don't frequently encounter the reported login or update issues.

Pick Wells Fargo Mobile® if

You prioritize an app that is generally reported as easy to use, reliable for basic transactions like Zelle and check deposits, and has fewer critical functional breakdowns R96R112.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps often focus on technical issues and customer service, which aligns with the lifetime ratings being high despite these complaints. Wells Fargo has a significantly higher number of total ratings, suggesting a larger user base, which could account for both its higher lifetime rating and the volume of reviews.

Frequently asked

Which app is better for managing daily transactions?
Wells Fargo Mobile® is generally considered better for managing daily transactions, with users praising its ease of use for tasks like Zelle transfers and check deposits R96R112R117. Bank of America Mobile Banking users report difficulties with simple transactions like paying credit cards and slow transaction posting R4R8.
Do these apps have issues with updates?
Yes, both apps have users reporting issues with updates. Bank of America users frequently complain about being forced to update, which then causes login problems, FaceID failures, or other app malfunctions R1R3R7R35. Wells Fargo users also mention some negative experiences with new upgrades, such as changes to instant transfer options .
Which app has better customer support?
Neither app clearly stands out for superior customer support, as both receive significant criticism. Bank of America users report long wait times and unhelpful chat support R21R59, while Wells Fargo users also mention unhelpful fraud departments and general dissatisfaction R67R89.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Bank of America Mobile Banking 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
  2. [R8] Bank of America Mobile Banking 4/5 · US Good but needs update: Look at Chase, they make it easy to jump around from account to account, without having to press multiple buttons. And paying a CC now takes too many steps and “saves.”
  3. [R12] Bank of America Mobile Banking 3/5 · US Does not support outbound ACH transfer: The mobile app only supports inbound ACH transfer for linked external accounts but does not support outbound ACH transfer. Have to use the website interface to perform outbound transfer or use the app of the receiving bank. This omission is unthinkable and seems to be unique to BofA among major banks.
  4. [R15] Bank of America Mobile Banking 2/5 · US Do not update for iPhone 13 mini: Deposits no longer work for the iPhone mini. I’ve talked to Bank of America support and there’s nothing they will do. It’s just bricked.
  5. [R31] Bank of America Mobile Banking 2/5 · US Clunky, slow app: I work in Alaska so having the Alaska airlines card makes my life significantly more comfortable with the rewards status, but otherwise I would not use Bank of America because of this app. Like most people, I primarily use apps for my banking needs, and this one is slow and feels ad-heavy. I don’t want to be told about your other products on the login page if it’s going to make t
  6. [R37] Bank of America Mobile Banking 1/5 · US Garbage: I don’t know why this app gets such great reviews. It is not at all user friendly. I’ve never had an app so frustrating to use. It’s total garbage.
  7. [R2] Bank of America Mobile Banking 5/5 · US Worst update of all time.: This is the worst update ever. It’s hard to make a simple transaction now.
  8. [R13] Bank of America Mobile Banking 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo
  9. [R17] Bank of America Mobile Banking 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
  10. [R39] Bank of America Mobile Banking 1/5 · US Stuck on White Screen: The app has been fine but lately and for a long time, it’s been opening, scanning my face, and then gets stuck on a blank white screen.
  11. [R43] Bank of America Mobile Banking 1/5 · US Blank screen after login: Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I have one of the latest pro iPhones, so not running on a toaster. All other banking apps work fine. I am thinking about switching banks be
  12. [R59] Bank of America Mobile Banking 1/5 · US Horrible customer support: I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better
  13. [R21] Bank of America Mobile Banking 1/5 · US Horrendous: It should be illegal how awful the customer support chat is remarkable a team could actually put something awful out in the world
  14. [R56] Bank of America Mobile Banking 1/5 · US Fraudulent Bank: Genuinely just fraudulent. I had $8,000 usd in my balance, they locked my account with no help, or reason. When I call, they say they can’t help and to go to a branch. When I go to a branch, they say I must do it online.
  15. [R19] Bank of America Mobile Banking 1/5 · US WORST COMPANY: I been with Bank of America of 7 years and cause of something didn’t commit too. They closed all my accounts. Making me hop from one call to another for no answers. Then making me wait for 2 hours to just tell me that my account is closed. What type of service do you really be doing?
  16. [R48] Bank of America Mobile Banking 1/5 · US Thieves: They steal money without notifying you. If you get with them might want to have a lawyer ready.
  17. [R27] Bank of America Mobile Banking 1/5 · US Military: If your military forget getting a credit card. I have great credit and have been denied everything one.
  18. [R61] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada
  19. [R64] Wells Fargo Mobile® 1/5 · US Terrible experience: I won’t be using this account again. The banker never informed me about the account maintenance fee when I close the account at the branch. If I had known about the fee, I would have made a different decision.
  20. [R96] Wells Fargo Mobile® 5/5 · US Satisfied: Love the app and the Zelle side of it as well easy transfers to wife and kids without a zillion little fees
  21. [R112] Wells Fargo Mobile® 5/5 · US Mobile Banking: It makes it easier to deposit checks,ZELLE, Sending and receiving money in a more convenient way. I love it.
  22. [R117] Wells Fargo Mobile® 5/5 · US Awesome and easy: Great app
  23. [R1] Bank of America Mobile Banking 1/5 · US Forced to update: Really annoying that I can’t use the app unless I update it every single time there’s an update. I shouldn’t have to update it for a MINOR bug fix.
  24. [R3] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  25. [R7] Bank of America Mobile Banking 1/5 · US Can’t sign in: Ever since the last update, I cannot sign into the app
  26. [R35] Bank of America Mobile Banking 1/5 · US App isn’t working!: Every time I try to sign in I am directed to change my password and it won’t allow me to sign into my bank account at all!
  27. [R67] Wells Fargo Mobile® 1/5 · US Fraud: Lots of fraud with this bank and calling the fraud department was 0 help.
  28. [R89] Wells Fargo Mobile® 1/5 · US Paternalistic and Inaccessible: I’m just too lazy to leave wells fargo. Their customer service is atrocious.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store