Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Temu vs SHEIN

Temu 4.7★ · Free to download 65
Winner SHEIN
SHEIN 4.7★ · Free to download 70

SHEIN generally offers a slightly better shopping experience with fewer complaints about intrusive ads and games, despite both apps having issues with misleading promotions and inconsistent product quality.

Full reviews: Temu · SHEIN

Both Temu and SHEIN offer a wide variety of affordable products, but users frequently complain about aggressive pop-ups and misleading 'free gift' promotions on Temu. SHEIN also faces criticism for changing prices and deceptive promotions, though to a lesser extent, and generally receives more positive feedback on product quality and customer service.

Head to head

User Experience and App Interface edge: SHEINR1R7R9R12
Temu Temu users are highly frustrated by constant pop-ups, spinning wheels, and games that interrupt the shopping process, making it annoying and difficult to browse R1R7R12. Many feel these promotions are a 'run around' and a 'waste of time' R9.
SHEIN SHEIN users also experience issues with too many ads, spinning wheels, and games R69. However, the complaints appear less frequent and less severe than for Temu, with some users simply stating there are 'too many ads' or that it's 'so much just to look' .
Promotions and 'Free Gifts' tieR3R4R6R9
Temu Temu users widely report that 'free gift' and 'free credit' promotions are misleading or scams, often requiring additional purchases or inviting many people without delivering the promised items R3R4R6R9. Users feel they are forced to spend more money to get nothing R21.
SHEIN SHEIN users also express significant frustration with 'fake gifts,' 'bogus coupons,' and 'scam games' . Many feel they are 'scammed' into believing they will receive free items or discounts that never materialize .
Pricing and Value tieR3R10R17R20
Temu Temu is praised for 'incredible deals' and 'muy buenos precios' R17R20. However, some users complain about minimum spend requirements R3 and prices changing in the cart R25. There are also complaints that items are 'cheaply made' and 'junk' R10R37R39.
SHEIN SHEIN is also lauded for 'great prices' and being 'affordable' . A significant number of users, however, report that prices change unexpectedly between browsing and checkout, sometimes increasing significantly R63R69R81.
Product Quality and Variety tieR2R10R18R20
Temu Temu offers a wide variety of items R2R20 and many users are 'very happy' with their orders, finding products to be 'good quality' and 'as expected' R18R30. However, a notable portion of reviews describe items as 'junk,' 'cheaply made,' or not matching descriptions, especially regarding sizing R10R18.
SHEIN SHEIN is praised for its extensive variety and selection, including plus sizes R98. Users often find the products to be of 'good quality' and 'as requested' . However, some reviews mention inconsistent quality, especially for clothing items like hoodies and shirts , and issues with sizing not being correct .
Shipping and Delivery edge: TemuR17R19R21R30
Temu Temu users generally report 'quick to arrive' and 'faster' shipping R17R30. However, some mention 'slow shipping' R21 and issues with packages being opened upon delivery R19.
SHEIN SHEIN users frequently complain about slow delivery, with items often arriving on the last day of the expected window or even later . Some users also report packages being left in insecure locations or not arriving at all .
Customer Service and Returns tieR8R39R98R99
Temu Temu reviews do not provide extensive detail on customer service, but one user mentions difficulty stabilizing a PayPal account R8 and another notes that refunds are 'not instant' R39.
SHEIN SHEIN users report issues with customer service, including unhelpful teams R99 and an inability to edit orders before payment . The cost of return shipping is also a deterrent for some users R98.
Pick Temu if

You prioritize fast shipping and are willing to navigate aggressive in-app promotions for potentially good deals on a wide range of products R17R30R2.

Pick SHEIN if

You are looking for a vast selection of fashion and other items at affordable prices, and are less bothered by occasional price discrepancies or slower shipping, as long as the overall quality and customer service are generally satisfactory .

Evidence note: Both apps have a high volume of reviews, with a significant portion of recent negative feedback for both revolving around misleading promotions and app interface issues. The evidence for customer service is less detailed for Temu.

Frequently asked

Do Temu and SHEIN offer genuinely free gifts or discounts?
Based on user reviews, both Temu and SHEIN frequently use 'free gift' and discount promotions that many users find misleading or deceptive, often requiring additional purchases, inviting numerous people, or changing terms before the promised items are received (Temu: R4, R6, R21, R47, ; SHEIN: , , , ).
Are the prices consistent on Temu and SHEIN?
Many users of both apps report inconsistencies in pricing, with items sometimes increasing in price between adding them to the cart and checking out (Temu: R25; SHEIN: R63, R69, R81, ).
How is the product quality on Temu and SHEIN?
Both apps receive mixed reviews on product quality; while many users are satisfied with their purchases, others report receiving cheaply made items, 'junk,' or products that do not match descriptions or sizing expectations (Temu: R10, R18, R37, R39; SHEIN: , , , ).

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Temu 1/5 · US Keep it simple please!: I want to shop from temu but they want me to play casino games as soon as I launch their app. Then I turn off the app.
  2. [R7] Temu 1/5 · US Annoying app!: There are a lot of good things that you can buy in Temu. The thing is the app itself sucks! You have to go thru hoops everytime you open it. I just need to shop but too many things to click thru! It’s very annoying! I don’t want to play a game! I just need to shop!
  3. [R9] Temu 3/5 · US Use it when needed but not happy with it.: Very disappointed how much It changed from the beginning; all the promotions and games now are worth nothing, everything is a run around and waste of time, which sucks since you can easily spend so much money on here with certain things. Instead of making you shop on specific pages, you should be allowed to choose what you want to reach the amount needed
  4. [R12] Temu 3/5 · US Please stop: Love shopping at temu BUT why do I can to go through 37 prompts and spinning wheels just to shop it’s soooo annoying and I just close the app
  5. [R3] Temu 3/5 · US I like it but there is an issue: I really do enjoy this app, but I don’t want to have to spend $20 minimum to buy things. Like I have what I want to checkout and it won’t allow me. It really sucks and I don’t use the app anymore because of this.
  6. [R4] Temu 1/5 · US Free gift not true: I try the free gift and invited a lot of people but still not enough.. it says that the energy is not enough. So how Many people should you invite.🤦‍♀️
  7. [R6] Temu 3/5 · US temu review: temu be scamming . temu say you can get free gift and make you buy things just for the free gift. and you still might not get the free gift.
  8. [R10] Temu 1/5 · US Scam: Everything they do is very scammy and everything you get is junk.
  9. [R17] Temu 5/5 · US Muy buenos precios: Productos buenos y entregas rápidas
  10. [R20] Temu 5/5 · US Amaazzazzing!: So many great options and solid deals, this is solid!
  11. [R2] Temu 5/5 · US Shop like a billionaire: Man, you can buy everything off of Temu
  12. [R18] Temu 3/5 · US Temu: I do like this app. Most products I receive are good. How ever when I buy rings in my size they are either to big or to small. This has happened three separate times. This is very frustrating.
  13. [R19] Temu 1/5 · US No se si es así q lo entregan: El pedido estaba abierto ya
  14. [R21] Temu 3/5 · US Rating: Slow shipping. I hate the little promos. Always says free items, 100% off and it never happens. Always have to spend more money to get nothing. I have gotten a lot of good things and bad things but the promos drive me crazy.
  15. [R30] Temu 3/5 · GB Look😳/order🙏/arrive😜satisfied 👍: After receiving may items from NJ , I’ve yet to be let down . Everything has been good quality , easy to order , quick to arrive . I’m very satisfied with this site and have no hesitation in recommending it 👍
  16. [R8] Temu 5/5 · US My TEMU: I’m very happy with temu I just wish I can stabilize my PayPal account 😔
  17. [R39] Temu 3/5 · GB Pot luck: 50% of the stuff that I gave bought has been junk not as advertised and that means a trip to the post office to return it! Like today’s junk an air tool with the wrong type of fittings on the sanding discs! For food and drink Temu are quite good but watch the sell by dates as these are usually short. I bought walkers quaver crisps in bulk which only a month left on the sell by date.
  18. [R98] SHEIN 5/5 · US Love the plus size selection!: I have loved almost everything about the clothing. Only thing that would be better is if it was more cost effective to return items. The return shipping is not even worth returning anything. But I do love most of the products I have received.
  19. [R99] SHEIN 3/5 · GB Customer service: Very annoyed with customer service team.
  20. [R47] Temu 1/5 · US Don’t believe promotions: Any promotion is a classic bait and switch done by TEMU nothing is free, you will be forced to purchase items to “earn the free items” you have picked
  21. [R25] Temu 2/5 · US Online order: I love the app but hate when I pick an item and put it in my shopping cart. The prices goes up
  22. [R63] SHEIN 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
  23. [R69] SHEIN 3/5 · US Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
  24. [R81] SHEIN 3/5 · US Actual total: The total price of my items in the cart is way less than the check out quantity. There is no break down of how the check out total was calculated.
  25. [R37] Temu 1/5 · US Not good: If you like mostly cheaply made items or getting an item completely opposite of what you ordered then this is your go to. I’ll give it that the stuff is cheap and they have a huge variety but in the end it’s just not worth it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store