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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Found vs Healthi

Found 4.7★ · Free to download 70
Winner Tie
Healthi 4.8★ · Free + IAP 70

Found is better for those seeking a comprehensive, doctor-led weight loss program with medication support, while Healthi is a more affordable and flexible food tracking app, particularly for those familiar with Weight Watchers-style point systems.

Full reviews: Found · Healthi

Found offers a doctor-led weight loss program with medication and coaching, but faces criticism for pricing transparency and customer service. Healthi provides a flexible food tracking app with various plans, though it struggles with app stability and customer support for its paid features.

Head to head

Program & Features edge: FoundR1R2R3R5
Found Found is praised for its comprehensive program, including doctor consultations, medication access (like Zepbound), and coaching that addresses eating, emotional, and physical aspects of weight loss R2R5. Users appreciate the ease of getting prescriptions and the supportive community R5. However, the app itself is described as unintuitive, clunky, and lacking advanced features like calorie tracking, barcode scanning, or syncing with other health apps R1R12. Some users also report issues with consistent care due to different providers R3.
Healthi Healthi is valued for its effective food tracking, especially for calories and macros, and its similarity to older Weight Watchers plans R71. It offers multiple plan choices and a community feature . Users appreciate the barcode scanner when it works . However, the app's activity tracker is considered poor and lacks integration with devices like Garmin or Apple Health for exercise data . Recent updates have introduced issues with food logging, search functionality, and the barcode scanner . The app also heavily promotes GLP-1 medications, which some users find intrusive and unethical R91.
Ease of Use & Reliability tieR1R7R12R14
Found Found's app is described as clunky, unintuitive, and having serious issues with logging, syncing, and navigation R1R12. Users report problems with creating accounts, logging in, and the app not auto-syncing with Apple Health R7. While some find it easy to navigate R14, many experience frustration with its limited functionality and inability to edit past entries R12.
Healthi Healthi users frequently report app crashes, glitches, and freezing, especially after updates . Issues include the barcode scanner not working, inability to modify food entries without crashing, and problems with account setup and password resets . While some find the app easy to use and appreciate improvements , many recent reviews highlight significant stability and usability problems.
Pricing & Value tieR1R4R10R11
Found Found faces significant criticism for non-transparent and increasing pricing, with many users feeling scammed by hidden fees and unexpected charges R1R4R10. Users report being charged for membership, medication, and copays separately, with costs repeatedly increasing R1R4R16R19. Some mention being charged even when inactive or after canceling R10. While some find it affordable R14 or worth the cost R11, the overwhelming sentiment is one of deceptive billing practices.
Healthi Healthi is generally seen as a good value, especially compared to Weight Watchers, with a free tier and an affordable Pro version R71. However, users who paid for lifetime access in the past feel cheated as features are now locked behind new subscriptions . There are also complaints about being charged even after attempting to cancel, leading to difficulties in getting refunds . The app's GLP-1 tracking is only available if purchased through Healthi, which frustrates users getting medication elsewhere R71R85R91.
Customer Support tieR1R4R6R8
Found Found's customer service is widely criticized as terrible, unresponsive, and difficult to reach R1R4R6R19. Users report long wait times, automated responses, and no human contact, especially concerning medication shipments, billing issues, and refunds R6R28R39R41. Some positive experiences mention responsive and professional support R8, but these are significantly outnumbered by negative reports.
Healthi Healthi's customer service also receives strong negative feedback, with users reporting zero support, automated responses, and difficulty getting refunds or issues resolved . Many describe being run in circles until refund windows close or having to resort to credit card chargebacks R85. While some users report an easy way to report issues in the app , the overall experience with support is poor.
Pick Found if

you are looking for a doctor-led weight loss program that includes medication prescriptions and coaching, and you prioritize a comprehensive program over app features or pricing transparency R2R5.

Pick Healthi if

you need an affordable and flexible food tracking app, especially if you are familiar with Weight Watchers-style point systems, and you are willing to tolerate occasional app glitches and poor customer service R71.

Evidence note: Found's reviews are heavily skewed towards issues with pricing and customer service, overshadowing positive feedback on its program effectiveness. Healthi's recent reviews show a decline in app stability and an increase in complaints about GLP-1 promotion and customer service, despite a higher lifetime rating.

Frequently asked

What are the main pricing complaints for Found?
Found users frequently complain about hidden fees, unexpected charges, and subscriptions that repeatedly increase, with many feeling scammed by non-transparent billing for membership, medication, and copays R1R4R16R19.
Does Healthi offer GLP-1 tracking?
Healthi offers GLP-1 tracking, but it is only available if you purchase your GLP-1 medications directly through Healthi, which frustrates users who get their prescriptions elsewhere R71R85R91.
How is customer support for Found and Healthi?
Both Found and Healthi receive widespread criticism for poor customer support, with users reporting unresponsiveness, automated replies, and difficulties in getting issues resolved or refunds processed R6R28R39R41.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Found 1/5 · US Hidden fees: My subscription cost repeatedly increased due to changes in medication which were made mandatory because Found stopped offering my specific brand and/or dosing. Practitioners are unresponsive and the app itself is unintuitive.
  2. [R2] Found 5/5 · US A lot of thanks to found and doctor Esti Bakty: After searching several apps and discussing options with my friends(recommended by my friend first), I chose the Found app. I was able to enter my health information easily, and I got a doctor’s appointment scheduled for the very next day. Before the appointment, I uploaded my health report and blood test results, and by the time we met, the doctor
  3. [R3] Found 3/5 · US No consistency: I’ve met with a different provider every single time. I get scheduling but it would be great if I could see the schedule of someone I’ve already met with but you only get to see the schedule of the most recent person. It’s really frustrating to get consistent care.
  4. [R5] Found 5/5 · US ZEPBOUND WORKS: Found has helped me loose over 40lbs. They made it easy to get on Zepbound without forcing you to try metformin or Wegovy. I wanted Zepbound and I got it. I couldn’t be more pleased with found. I recommend found if you want an easy way to get the medication you desire!
  5. [R7] Found 1/5 · US SCAM DO NOT DOWNLOAD: I just downloaded this and it will not let me use the app. I’ve tried all options ( 3) to log in 15 times each and it keeps kicking me back to the login page.DO NOT WASTE YOUR TIME WITH THIS SCAM APP!
  6. [R12] Found 3/5 · US App a little hard for me: I don’t know how to look back to see what I’ve already logged. Maybe I didn’t log my breakfast today, later I’d like to check if I already logged it before I log it again. A few other things I feel frustrated with - maybe because I’m used to other weight loss apps?
  7. [R14] Found 5/5 · US Love it: Easy to navigate and great people. Affordable too
  8. [R4] Found 1/5 · US Scam: You’re advertising and app are deceiving. You make it seem like the first month including the medicine is $50. I feel scammed. I’m not paying another $150. Waste of time, hope, etc. Customer service is terrible. Stole my money.
  9. [R10] Found 1/5 · US Double charged: I was inactive for one month and didn’t receive any medication and they still charged me the $199 monthly fee. So just be aware, that monthly fee is basically for using the app. Not the medication you receive.
  10. [R11] Found 5/5 · US Excellent: I’m so happy and glad to find this app, they help me in any moment, and support me with messages! I pay for this app for one year! And I will be happy to pay again:)
  11. [R6] Found 3/5 · US Hard to get Support.: Update: Finally got a human response and meds arrived after I made a stink in every public forum I could find. The app itself is ok. Need to spend more time with it. The program - time will tell. Took my medical information and my money. Medication still hasn’t shipped a week later. I cannot get a response from any human - tried in-App Support, email, and text. Slip third a
  12. [R8] Found 5/5 · US Great support: My provider, Brandi Heffelfinger is super understanding and meets me where I am!!!
  13. [R16] Found 1/5 · US BAIT AND SWITCH BEWARE!!!: Overall I would give this 0 stars if I could. I constantly found myself paying more and more and more. Initially this “membership” you pay for. It’s a complete scam. It doesn’t give you ANYTHING except for access to their APP. NOTHING. Doctor appointment extra, medications EXTRA. Expect to pay for (at least what I know so far, there will probably be more hidden c
  14. [R19] Found 1/5 · US Confusing, non transparent pricing, poor care and response times: I was told by the app initially that I would be paying for a 6 month supply of the medication I preferred. Turns out that was the subscription price, which wasn’t even a thing the first time I tried this app, you just paid for the copay on the visits and the medication. So I was deceived there with no clear message saying that was f
  15. [R71] Healthi 4/5 · US Good price but mostly no fiber tracking: Can’t beat the price compared to WeightWatchers! Has enough branded foods to be comparable to WW as well. A minus for people on GLP-1s: you have to eat plenty of fiber to avoid nasty GI side effects when on a GLP-1. As far as I can tell, Healthi only lists fiber in the macros if you use the plan for people subscribed to Healthi’s GLP-1 program, which I
  16. [R85] Healthi 1/5 · US BEWARE!!!: Beware of this app!! It only tracks GLP1 IF you purchase a GLP1 through them. Without knowing that I purchased the app (bc you have to pay for the app before you even browse it). When I quickly realized it wouldn’t do what it said it would & what I needed I immediately requested a refund & the told me I had to go through Apple. Apple said it was showing a 0.00 charge under my subscripti
  17. [R91] Healthi 1/5 · US Don’t use if you get GLP1 elsewhere: So disappointed. I heard about the plan for GLP1 users so I signed up for the Pro plan. They only let you use the GLP1 plan if you pay to get your medications through them. I get my medication through my doctor bc it’s covered by my insurance. Really frustrating that I paid for a year up front for this app to use a plan that they won’t let me use.
  18. [R28] Found 1/5 · US DO NOT JOIN: Did multiple months in advance, never got my medication, never got any help. Constantly emailed and just was told thanks for your patience. This is multiple of hundreds of dollars gone with zero help or inclination that I will get the medication or my money back. This has been over a month now.
  19. [R39] Found 1/5 · US Company is terrible and liars: Customer service is absolutely horrific. My card was charged, yet the company claims they have no record of the charges. Customer support is handled almost entirely by a bot that does not respond in a timely manner, despite promising replies within 24 hours, which is completely untrue. Do not pay for medication three months in advance. Even after prepaying, they stil
  20. [R41] Found 1/5 · US Found is a Scam | Fraud: Do not download or join with this company. They have a made up intake process only for no one to show up for the consultant. After you paid your money they take you hoops & loops to get a refund. BTW I STILL haven’t received my refund. Go with another provider & save your time & money.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store