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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

M Health Fairview vs MyHealthONE

M Health Fairview 4.5★ · Free to download 45
Winner MyHealthONE
MyHealthONE 4.6★ · Free to download 60

MyHealthONE is generally more reliable for accessing health information, despite some loading issues, while M Health Fairview struggles with consistent app functionality and organization.

Full reviews: M Health Fairview · MyHealthONE

MyHealthONE offers comprehensive health information access, though users report slow loading times for records. M Health Fairview is praised for its doctors but faces significant challenges with app functionality, navigation, and data accessibility.

Head to head

Features & Information Access edge: MyHealthONER1R3R5R11
M Health Fairview M Health Fairview users appreciate having all needed information in one spot, including doctor visits, tests, results, and after-visit reports R5R11R31. However, some users report difficulty finding documents, accessing messages, or that input data isn't visible to providers R1R3. The app allows for viewing appointments, starting e-visits, and communicating with doctors R31.
MyHealthONE MyHealthONE is praised for providing comprehensive information, including doctors' notes, lab results, and details of treatment R62. Users find it helpful for understanding their health status and sharing information with family . However, a significant number of users report that health records take a long time to retrieve, sometimes an hour or more, or simply never load R35.
Ease of Use & Navigation tieR3R4R5R12
M Health Fairview Some M Health Fairview users find the app easy to use and navigate, with a better look and feel than the old version R5. However, many users report significant navigation difficulties, including menus not working, inability to switch profiles, difficulty sending messages, and confusing layouts R3R4R13. There are also reports of the app freezing or not expanding to full screen R12.
MyHealthONE MyHealthONE is described by some as easy to navigate and use . However, a substantial number of users find the app difficult to navigate, unresponsive, and confusing R36. Specific issues include inability to type messages, difficulty finding appointment scheduling, and problems with the login after updates R36R63R77.
Reliability & Performance edge: MyHealthONER7R12R13R18
M Health Fairview M Health Fairview users report frequent issues with the app freezing, menus not working, or specific features like Face ID missing after updates R7R12R13. Some users experience problems with virtual visits not working or passwords not registering R18. There are also complaints about missed appointments not working in the app .
MyHealthONE MyHealthONE is frequently criticized for being extremely slow, with records taking a long time to load or not loading at all R35. Users report the app hanging up, messages not opening, and login issues after updates R77. However, some users state it loads much better on Wi-Fi and cell service .
Customer Service & Support edge: MyHealthONER1R9R36R56
M Health Fairview M Health Fairview receives strong criticism for terrible customer service, with users finding it extremely hard to contact a representative R1. There are also complaints about disorganization regarding health results and communication, requiring patients to proactively follow up R9.
MyHealthONE MyHealthONE users report issues with not receiving answers to questions or not being able to open emails, requiring support R56. One user noted that the development team responded to their review and improved functionality R36.
Price/Value tieR1R2R10R15
M Health Fairview Both apps are free to download. M Health Fairview's value is tied to the overall healthcare experience, with some praising the doctors and surgical teams R2R15 but others criticizing facility maintenance and care quality R1R10.
MyHealthONE Both apps are free to download. MyHealthONE's value is in providing access to medical records and information, though this is often hampered by slow loading . Users appreciate seeing doctors' notes and lab results R62. However, some find the app's primary function seems to be bill payment, which loads instantly, unlike other features .
Pick M Health Fairview if

You are an existing M Health Fairview patient who values direct communication with doctors and comprehensive after-visit reports, and you are willing to navigate occasional app glitches R2R11R31.

Pick MyHealthONE if

You prioritize having access to a broad range of your health information, including doctors' notes and lab results, and are prepared for potential delays in loading times R62.

Evidence note: MyHealthONE has a significantly larger number of reviews, providing more extensive feedback on its performance and features. Both apps are free, so there is no free-vs-paid asymmetry.

Frequently asked

Can I view my lab results on these apps?
Yes, both M Health Fairview and MyHealthONE allow users to view lab results R11R31R62. However, MyHealthONE users frequently report that lab results and other records can take a very long time to load or may not load at all R35.
Are these apps easy to use for scheduling appointments?
M Health Fairview users find scheduling appointments can be a pain, with some types not available in the app or requiring multiple steps R8. MyHealthONE users report difficulty finding how to make appointments and that the app may not schedule properly R63R77.
Do these apps support family access to health records?
M Health Fairview allows users to link accounts and view information for family members, such as a child's profile R3R31. MyHealthONE has a 'manage relationships/proxy' section, but one user found it only allowed adding demographics, not managing records for family members R86.

What reviewers actually said

Built only from these 94 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] M Health Fairview 1/5 · US Terrible customer service: Extremely hard to contact a representative, hard to find documents in the app. Terrible service in general. Facilities are also poorly maintained.
  2. [R3] M Health Fairview 3/5 · US Can’t switch profiles: Normally I love this app. However, now it’s not letting me switch between my profile and my son’s profile. In order for me to view his messages, I have to go to my computer online. Very frustrating.
  3. [R5] M Health Fairview 5/5 · US Easy to use: It is handy to have all needed information in one spot and easy to navigate too.
  4. [R11] M Health Fairview 5/5 · US Indispensable: Provides complete information from doctor visits, tests and results, and is indispensable for identifying providers, accessing after visit reports and communicating with dictors!
  5. [R4] M Health Fairview 1/5 · US I’m 74: I lost passwords to the app and to my chart. I can’t find some features that I need for my own convenience. Very annoying and frustrating to redo all the settings
  6. [R12] M Health Fairview 2/5 · US Constantly freezes screen: Latest update makes everything freeze after I press anything; notifications, messages, upcoming appointments, lab results, everything. I’ve only encountered these problems this September. Sometimes works again after I turn off and on my phone, other times I have to completely close and reopen the app.
  7. [R7] M Health Fairview 2/5 · US Face ID?: Where is the Face ID login with the latest update?
  8. [R13] M Health Fairview 5/5 · US Menus don’t work: When I tap “messages” and many other elements of the app, it’s like my screen is broken and I just can’t select or access big parts of the app. My phone is not the problem, this is not an issue with any other app.
  9. [R18] M Health Fairview 2/5 · US Disappointed: I finally get this app on my phone and get it to actually work up until I had a virtual visit with my doctor today. Not only did the app not do what I was told it would do but it was a complete failure according to my chart, I do not exist or invalid failure. Well, this app is an invalid failure.
  10. [R9] M Health Fairview 3/5 · US Organization let downs: Although I like the doctors and nurses and assistants and reception people I’ve met, there seems to be total disorganization when it comes to my health results and communication. I shouldn’t have to be the one to ask if the labs have been reviewed or when someone is going to get back to me with results. And that’s what I’ve experienced.
  11. [R36] MyHealthONE 4/5 · US Difficult app: Difficult to navigate, not responsive, when I tried to do a message it wouldn’t let me get any further than selecting a doctor‘s name and location. There was no way I could put in a subject or type a message. I’m not sure if it was just a temporary hitch or what, but it was quite frustrating. Update July 7, 2026 I changed my rating because the development team responded to my revie
  12. [R56] MyHealthONE 5/5 · US Question: Haven't received answer for my question. Need admission time for Eric Garcia Vega on 1/4/26 for insurance purpose need the time. Thank you.
  13. [R2] M Health Fairview 5/5 · US Doctors that actually listen to you there: I feel very strongly the doctor I see is very kind and actually really took the time to listen me I really appreciate that I hope u guys keep him thanks alisha
  14. [R10] M Health Fairview 1/5 · US When you get admitted they leave you in the er room when you should be upstairs in inpatient: When I got to the room, it was nasty dirty. The floor was sticky, the trashes were all full, the dirty laundry basket was full, most of all they act like they don’t care. This will be the last time I ever come to this hospital.
  15. [R15] M Health Fairview 5/5 · US I completed a survey that I thought was from Allina Health so I want to retract it for Fairview.: Dr Hubble would have received great marks as well as all aspects of care and staff. Please let me know if I can retake the survey because the negative results and feedback in no way represent my positive feels of how well Fairview is doing in my opinion. Sorry for the confusion! :)
  16. [R31] M Health Fairview 5/5 · US Obsessed: This is literally the best - my account is linked to my sons. I can see all of our appointments, start evisits, find our primary care doctor information, search an urgent care (with accurate wait times), sent messages to my doctor, see test results, view after visit reports. What more could I ask for?! This is healthcare at its finest.
  17. [R35] MyHealthONE 2/5 · US Health Records: Health Records take a long time to retrieve. This may take an hour or longer.
  18. [R62] MyHealthONE 5/5 · US Stay informed with this very helpful app!: I like seeing my lab results.
  19. [R8] M Health Fairview 4/5 · US Pretty good MyChart wrapper: Scheduling an appointment through the app is a bit of a pain. Some types of appointments are not in the apps system, others take multiple steps that feels like a loop.
  20. [R63] MyHealthONE 1/5 · US Can’t find how to make appointment: I can’t find a way to make an appointment for mammogram. The scheduling line sent me to this app. All it’s giving me is how to find a doctor.
  21. [R77] MyHealthONE 2/5 · US App works poorly: Will not schedule appointments properly and login not working now due to update failure
  22. [R86] MyHealthONE 2/5 · US Slow: The app is extremely slow when trying retrieve records. It doesn’t seem to make a difference whether you’ve recently accessed them or you haven’t accessed them for a long time. “This may take several minutes” always seems to pop up. Also, the “manage relationships/proxy” section doesn’t seem to do what it should. To me, that should allow me to manage records for my household/family. It do

Synthesized from 94 recent App Store reviews · updated July 2026 · View on the App Store